Central Hawassa hotel

Overall, it’s a great place to stay. I personally prefer a mattress that is more spongy and has cushioning effect. The mattress was a bit solid and was uncomfortable, but next day they put additional comfort layer and it was okay. The spa service is good but some staff at its reception need more training on good customer service.

Room had a lot of Roaches , then they changed our room and gave us a different room but it also had a few Roaches . I didn’t feel comfortable, it was late so we stayed one night but the next morning we immediately checked out and went to another hotel . Unfortunately I didn’t like the stay , we didn’t even eat the free breakfast because of the roaches

Good stay with friendly and attentive staff. The property is well designed with modern and well proportioned rooms, halls, elevators, swimming pool and reception area. Will stay again.

Nice

I stayed at the Central Hawassa Hotel for 5 days in August and must admit that I was exceptionally disappointed. Rooms: While the room contained all the amenities one would except - many of them did not work. The safe cannot be opened, not all the power sockets work, the fridge did not work, etc. etc. etc. While the bedding was clean every day, the hotel does not have stock and I often got new linen that was still damp. Bathroom: My bathroom (and apparently every other one in the hotel by feedback from front desk staff) did not have a shower door/curtain. So every shower you took would flood the whole bathroom. Luckily the water pressure and temperature were extremely poor so every shower was short. Staff: The staff are extremely friendly and try their best. Additional staff training is, however, needed as they often lack professionalism. For example, staff entered my room while I was still getting ready for the day. After seeing me, they greeted and still tried to enter to room to start cleaning. General: The hotel is in need of urgent repair and cleaning. Many things are "patched" and in need of urgent repair. While I would be less pedantic under normal circumstances, the hotel rates itself as a 4 star hotel that sets expectations high (especially compared to another 4 star hotel in the city that is only marginally more expensive). Should the hotel rate itself as a 2 star hotel, it would be fitting and people would be less surprised when visiting.