How many rooms are available at D'Kaliurang Resort & Convention ?

D'Kaliurang Resort & Convention has 47 rooms in total.

Does D'Kaliurang Resort & Convention provide parking?

Yes, D'Kaliurang Resort & Convention provides parking. Please confirm details directly with the hotel.

Does D'Kaliurang Resort & Convention have a swimming pool?

Yes, a swimming pool is available at D'Kaliurang Resort & Convention .

What do past guests say about D'Kaliurang Resort & Convention ?

D'Kaliurang Resort & Convention is well-known for its Location, Room Comfort, Service and Facilites, as reviewed by verified Traveloka guests.

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D'Kaliurang Resort & Convention

Name: D'Kaliurang Resort & Convention
Address: Jl. Boyong Kaliurang, Ngipiksari, Hargo Binangun, Pakem, Kaliurang, Sleman, Yogyakarta, Indonesia, 55585, Jl. Boyong Kaliurang, Ngipiksari, Hargo Binangun, Pakem, Yogyakarta, 55585, Indonesia
Rating: 8.6

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8.6

/10

Very Good

653 reviews

What Guests Say About Their Stay

T***a

9.1

/ 10

The facilities are great, complete with a restaurant, swimming pool, playground, open space, and a shuttle bus from the parking lot to the room for carrying luggage. It's next to Suraloka Zoo. Access is easy and excellent.

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r***h

10.0

/ 10

Quiet, comfortable, and clean environment, complete facilities, child-friendly, and has a swimming pool. I really like it here.

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Verified Traveler

9.4

/ 10

The place is really fun... We really like the area, green, beautiful, fresh, suitable for a vacation with family, the glamping room is comfortable and can accommodate one family, open the room door and immediately see the natural view, the facilities are quite good, there is a swimming pool and playground for children, walking around the resort area is enough to refresh, the staff is friendly and the environment is clean even though we came when it was quiet because of the month of Ramadan, next time we will come here again.

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Verified Traveler

10.0

/ 10

A very nice villa for families, great views, friendly hotel staff, highly recommended for a staycation with family. Thank you

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In the Area

See Map

Jl. Boyong Kaliurang, Ngipiksari, Hargo Binangun, Pakem, Kaliurang, Sleman, Yogyakarta, Indonesia, 55585

Main Facilities

Restaurant

Swimming Pool

24-Hour Front Desk

Parking

WiFi

D'Kaliurang Resort & Convention is a resort is located at Kaliurang. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you. WiFi is available within public areas of the property to help you to stay connected with family and friends.

Available Room Types in D'Kaliurang Resort & Convention

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Clean Stay for Your Worry-Free Journey

Enjoy your trip with a peace of mind as your health and safety are guaranteed through these standardized protocols.

CleanAccommodation

CHSE-certified accommodations for applying hygiene protocol from Kemenparekraf.Learn more

Frequent Disinfection

Staff Trained in Health Protocol

Temperature Check

What's around D'Kaliurang Resort & Convention

Jl. Boyong Kaliurang, Ngipiksari, Hargo Binangun, Pakem, Kaliurang, Sleman, Yogyakarta, Indonesia, 55585

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Discover More About D'Kaliurang Resort & Convention

Location

D'Kaliurang Resort & Convention is a resort is located at Kaliurang.

About D'Kaliurang Resort & Convention

Not only located within easy reach of various places of interests for your adventure, but staying at D'Kaliurang Resort & Convention will also give you a pleasant stay.

D'Kaliurang Resort & Convention is highly recommended for backpackers who want to get an affordable stay yet comfortable at the same time.

From business event to corporate gathering, D'Kaliurang Resort & Convention provides complete services and facilities that you and your colleagues need.

Whether you are planning an event or other special occasions, D'Kaliurang Resort & Convention is a great choice for you with a large and well-equipped function room to suit your requirements.

Have fun with various entertaining facilities for you and the whole family at D'Kaliurang Resort & Convention , a wonderful accommodation for your family holiday.

This resort is the perfect choice for couples seeking a romantic getaway or a honeymoon retreat. Enjoy the most memorable nights with your loved one by staying at D'Kaliurang Resort & Convention .

If you plan to have a long-term stay, staying at D'Kaliurang Resort & Convention is the right choice for you. Providing wide range of facilities and great service quality, this accommodation certainly makes you feel at home.

Not all resort allow guests with pets, but D'Kaliurang Resort & Convention welcome your furry friend with its special policy. This pet friendly hotel lets you to enjoy holiday without having to worry about leaving your pet at home.

This resort is the best spot for you who desire a serene and peaceful getaway, far away from the crowds.

Be ready to get the unforgettable stay experience by its exclusive service, completed by a full range of facilities to cater all your needs.

Have an enjoyable and relaxing day at the pool, whether you’re traveling solo or with your loved ones.

24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.

Savor your favorite dishes with special cuisines from D'Kaliurang Resort & Convention exclusively for you.

WiFi is available within public areas of the property to help you to stay connected with family and friends.

D'Kaliurang Resort & Convention is a resort with great comfort and excellent service according to most resort's guests.

Get precious and unforgettable moment during your stay at D'Kaliurang Resort & Convention .

All facilities in D'Kaliurang Resort & Convention

Swimming Pool

Entertainment Facility

Functional Hall

Common Space

Lobby

Food and Drinks

A la carte breakfast
A la carte dinner
A la carte lunch
Breakfast
Breakfast and dinner
Breakfast and lunch
Buffet breakfast
Breakfast served to the table
Breakfast (surcharge)
Buffet dinner
Buffet lunch
Continental breakfast
Dining area
Gala dinner
Set menu dinner
Set menu lunch
Show cooking restaurant
Snacks
Snack bar
Vegetarian meal

Hotel Services

Bellhop
Concierge
Front desk
24-hour Receptionist
24-hour security
Laundry service
Limited hours room service
Luggage storage
Multilingual staff
Newspaper in lobby
Porter
Tours
Wedding service

General

AC
Ballroom
Banquet
Family room
Heater
Non-smoking room
Swimming pool
Recreation room
Smoking area
Smoke-free
Terrace

Things to Do

Barbecue
Children play area
Entertainment for adults
Entertainment for children
Garden
Karaoke
Outdoor facilities
Outdoor pool
Outdoor pool
Picnic area
Pool sun loungers

Public Facilities

Parking
Coffee/tea in lobby
Coffee shop
Restaurant
Breakfast restaurant
Dinner restaurant
Lunch restaurant
Room service
WiFi in public area

In-room Facilities

Cable TV
Desk
Hairdryer
Shower
TV

Transportation

Area shuttle
Area shuttle with surcharge
Garage
Valet parking

Business Facilities

Conference room
Meeting facilities
Photocopier
Projector

Accessibilty

Accessible bathroom
Accessible parking
Disabled access friendly

Nearby Facilities

ATM/Banking
Laundry
Shops

Sports and Recreations

Aerobics
Billiard

Shuttle Service

Airport transfer (surcharge)
Airport transfer

Family-friendly Facilities

Children pool

Connectivity

Free WiFi

Accommodation Policy & General Information in D'Kaliurang Resort & Convention

Check-in/Check-out Time

Check-in:

From 15:00

Check-out:

Before 12:00

Accommodation charges IDR 100,000/guest for extra breakfast.

Breakfast at the accommodation will be provided from 07:00 - 10:00.

Smoking is prohibited in the accommodation.

Pets are not allowed in the accommodation.

There will be {mandatory} gala dinner (New Year Eve DInner ) on 31-12-2020 - 31-12-2020. {ifWantJoin} You will be charged IDR 250,000 {priceUnit} upon check-in.

General Information

Popular Facilities	AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, WiFi
Check-In / Check-Out Time	From 15:00 - to 12:00
Breakfast Availability	Yes, hotel has room that provide breakfast
Available rooms at D'Kaliurang Resort & Convention	47
Number of floors in D'Kaliurang Resort & Convention	1
Another facilities in D'Kaliurang Resort & Convention	A la carte breakfast, A la carte dinner, A la carte lunch, Breakfast, Breakfast and dinner

Frequently asked question in D'Kaliurang Resort & Convention

What are available facilities at D'Kaliurang Resort & Convention ?

There are top facilites at D'Kaliurang Resort & Convention such as AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, WiFi. (some may require extra charges)

What is normal check-in & check-out time at D'Kaliurang Resort & Convention ?

The standard check-in time at D'Kaliurang Resort & Convention is starting from From 15:00 while the latest check-out time is at Before 12:00

Does D'Kaliurang Resort & Convention provide breakfast?

Yes, D'Kaliurang Resort & Convention provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.

What is the star rating of D'Kaliurang Resort & Convention ?

D'Kaliurang Resort & Convention is a 4.0-star hotel.

How many floors does D'Kaliurang Resort & Convention have?

D'Kaliurang Resort & Convention has 1 floors.

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More Reviews from Other Guests in D'Kaliurang Resort & Convention

Overall Ratings & Reviews D'Kaliurang Resort & Convention

Traveloka (653)

8.6

Very Good

From 653 reviews

Provided by travelers on

Cleanliness

8.5

Room Comfort

8.7

Meal

8.5

Location

8.8

Service and Facilites

8.7

People often mention about D'Kaliurang Resort & Convention

All

Family Friendly (43)

Staff Friendliness (43)

Surroundings (40)

Taste (39)

Ambiance (38)

Hotel Area (38)

Bedroom (34)

Room Space (33)

Bathroom (33)

Activity Option (27)

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Traveler Reviews D'Kaliurang Resort & Convention

Number of reviews per page

Customer reviews

I***y

10.0

/10

Reviewed 1 week(s) ago

Very nice and comfortable, the view is great.

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Accommodation's Reply

13 Aug 2026

Thank you so much for your 10.0 rating and positive review. We are very glad you enjoyed the outstanding features of the building, the cleanliness of the rooms, and the breakfast we served. We hope your stay at D'Kaliurang Resort & Convention was a memorable experience. We look forward to welcoming you back again. Rizal - General Manager

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Lionita Y.

Leisure

10.0

/10

Reviewed 2 week(s) ago

The building's design is unique, cool, and very pretty. The rooms are clean, and the breakfast is great.

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1 people find it helpful

Accommodation's Reply

13 Aug 2026

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T***a

Staycation

9.1

/10

Reviewed 2 week(s) ago

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Find this review helpful?

Accommodation's Reply

13 Aug 2026

Thank you so much for your 9.1 rating and detailed review. We are delighted to hear that you enjoyed our facilities, from the restaurants and pool to the playground, open spaces, and shuttle service. We are also glad that our accessibility and services helped make your stay comfortable. We look forward to seeing you again at D'Kaliurang Resort & Convention. Rizal - General Manager

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A***s

Leisure

9.4

/10

Reviewed 6 week(s) ago

A comfortable place to stay with your family. The atmosphere of Mount Merapi is pleasant and comfortable.

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Accommodation's Reply

13 Aug 2026

Thank you so much for your excellent review and rating. We are delighted to hear that you and your family felt comfortable during your stay and enjoyed the tranquil, cool, and pleasant mountain surroundings. The comfort and satisfaction of all our guests is always our top priority. We greatly appreciate you taking the time to write a review and share your experience during your stay. Your comments and compliments motivate us to continue providing the best possible service and guest experience. We wish you and your family good health and happiness. We look forward to welcoming you and your family back again in the future. Sincerely, Rizal Tan - General Manager

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V***a

Leisure

8.5

/10

Reviewed 7 week(s) ago

Check-in was very fast, the staff was friendly, and the breakfast was quite tasty. The room at Rumah Bamboo Villa was very large, with two queen beds (as it was a twin bed). The bathroom was large with two sinks, so there was no fighting over who to brush your teeth. However, the toilet leaked frequently and was noisy. The surrounding area was very spacious, suitable for jogging, a playground, a swimming pool, and a bonfire at night—it was very enjoyable.

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1 people find it helpful

Accommodation's Reply

13 Aug 2026

Thank you so much for your excellent review and rating. We are delighted to hear that the check-in process was quick and our team provided friendly and impressive service. We are also pleased to hear that you enjoyed the spaciousness of Villa Rumah Bambu, with its two queen-size beds and bathroom featuring two sinks, making it even more convenient for families. We greatly appreciate your feedback regarding the water leak in the bathroom and the occasional noise. We apologize for any inconvenience this may have caused. We will forward this feedback to the relevant team for immediate investigation and improvement of the facilities. We are glad you enjoyed the spacious surroundings and amenities such as the jogging track, playground, swimming pool, and evening bonfire. We hope your overall experience provided a memorable time for you and your family. Thank you so much for choosing our accommodation. We look forward to welcoming you and your family back on your next visit for an even more comfortable and enjoyable experience. Sincerely, Rizal Tan - General Manager

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r***h

Staycation

10.0

/10

Reviewed 7 week(s) ago

Quiet, comfortable, and clean environment, complete facilities, child-friendly, and has a swimming pool. I really like it here.

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Accommodation's Reply

13 Aug 2026

We sincerely thank you for your valuable review and rating. We are very happy to hear that you had a comfortable stay. We are also pleased to hear that the quiet and clean environment and various amenities helped you and your family enjoy your time here. We are especially delighted that you enjoyed the child-friendly facilities and the swimming pool. Thank you for sharing your experience with us. Reviews like this serve as a great motivation for all our staff to provide the best service. We hope you continue to have comfortable and happy times with your family. We look forward to seeing you again. Thank you. Sincerely, Rizal Tan, General Manager

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Rifal

9.7

/10

Reviewed 8 week(s) ago

Cheap, friendly, clean, comfortable, and very Instagrammable 🫶

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1 people find it helpful

Accommodation's Reply

13 Aug 2026

Thank you very much, Mr. Rifal, for your excellent review and rating. We are delighted to hear that you enjoyed your stay with us, and we are pleased that the cleanliness, friendly service, and beautiful photo-worthy surroundings provided you with a memorable experience. Thank you for choosing our accommodation. We hope you had a wonderful time and we look forward to welcoming you back soon. Sincerely, Rizal Tan - General Manager

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Septiana

10.0

/10

Reviewed 9 week(s) ago

Fun, chilled out, perfect for those seeking a quiet escape from the city center. It's also a great spot for photos. Hopefully, I can get a voucher to stay here with my family so we can all come together.

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2 people find it helpful

Accommodation's Reply

13 Aug 2026

Thank you, Septiana, for your wonderful review and rating. We are delighted to hear that you enjoyed our atmosphere, especially the cool breeze and peaceful setting, away from the hustle and bustle of the city center. We are also glad that the photo opportunities and various areas added to the fun of your visit. We hope your wish to return with your family soon will come true so you can enjoy the atmosphere and create even more wonderful memories together. We look forward to welcoming you and your family back again in the future. We hope your next experience will be even more memorable. Sincerely, Rizal Tan - General Manager

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a***g

Staycation

9.0

/10

Reviewed 13 week(s) ago

The staff was very friendly, and the facilities were excellent. Personally, I found the food to be a bit underwhelming, and the menu selection was limited. Otherwise, it was fine.

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2 people find it helpful

Accommodation's Reply

13 Aug 2026

Thank you so much for your excellent review and rating. We are delighted to hear that you were satisfied with the friendliness of our team and the facilities we provided. We deeply appreciate your appreciation. Furthermore, we thank you for your feedback regarding the taste of the food, which we found to be less flavorful than expected, and the limited menu selection. We apologize if this did not meet your expectations. This feedback will be taken into consideration and evaluated by our team so that we can improve the quality, taste, and menu options in the future, and increase variety. We are pleased to know that your overall experience with us was positive. Thank you for taking the time to share your experience and provide us with valuable feedback. We hope to welcome you back on your next visit and provide you with an even better experience. Sincerely, Rizal Tan - General Manager

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neng

Leisure

9.7

/10

Reviewed 13 week(s) ago

Highly recommended, from the price, comfort, facilities, cleanliness everything is okay, next time I will come back again, the room is comfortable with two large beds.

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1 people find it helpful

Accommodation's Reply

13 Aug 2026

Dear Mr./Ms. Vee, Thank you very much for your excellent review and rating. We are delighted to hear that you enjoyed your stay and were satisfied with our hotel facilities. We are pleased to know that the comfortable rooms, two king-size beds, and consistently clean amenities were key factors in your and your family's wonderful time. We greatly appreciate your feedback on our hotel and your promise to return. We will do our best to make your next stay even more comfortable and enjoyable. We look forward to welcoming you back again. Thank you very much, General Manager, Rizal Tan

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Fenti N.

8.5

/10

Reviewed 18 week(s) ago

Thank you, all the employees are very friendly and polite.

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2 people find it helpful

Accommodation's Reply

13 Aug 2026

Thank you very much, Mr. Fenti, for your excellent review and rating. We are delighted to hear that you had a wonderful experience with us. We greatly appreciate your compliments on the hospitality and courtesy of our entire team. Providing friendly, courteous, and sincere service to all guests is something we always strive for. Your kind words are an encouragement to our entire team to continue providing the best service. We hope you always feel comfortable here, and we look forward to welcoming you back again soon. Sincerely, Rizal Tan - General Manager

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dodi h.

Staycation

9.4

/10

Reviewed 19 week(s) ago

Cleanliness, comfort are quite satisfactory and family friendly.

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Accommodation's Reply

13 Aug 2026

Dear Dodi, we sincerely thank you for leaving such a wonderful review and rating. We are very happy to hear that you were satisfied with the cleanliness and amenities of our accommodation. We are also glad to hear that you felt comfortable thanks to our family-friendly atmosphere. We hope you had a joyful and memorable time with your family. We will continue to do our best in terms of cleanliness, amenities, and service so that all our guests feel right at home. Thank you for choosing us. We look forward to seeing you again soon. Sincerely, Rizal Tan - General Manager

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Michael C.

Leisure

9.7

/10

Reviewed 20 week(s) ago

I stayed in the glamping area, it is air conditioned and has 2 beds (each 140x200), so it still can be used for 4 persons total (but breakfast package is only for 2 person. Adding breakfast is 120k/person (which I think is quite pricey) for a breakfast that has quite a lot of options but the taste is just so-so. The place is huge, but they provide a shuttle car to go from one place to another (in case you have elderly or have someone trouble walking far). Also have a small playground for kids and some photogenic places, although sadly you cannot view Merapi peak from inside the hotel (since the hotel has a view to the lower area of Merapi instead). They can help provide a Jeep Merapi tour as well. Overall nice place, will definitely stay here again another time.

1 people find it helpful

Accommodation's Reply

13 Aug 2026

hank you very much, Mr. Michael C, for your great review and rating. We are delighted to hear that you enjoyed your stay in our Glamping area. We are pleased that the spacious room with two large beds, our extensive grounds, shuttle car service, playground, and various photo spots contributed to a comfortable and enjoyable stay. We also truly appreciate your feedback regarding the additional breakfast price and the taste of the food, which did not fully meet your expectations. We sincerely apologize that this part of your experience was not as satisfying as it could have been. Your feedback is very valuable to us and will be an important reference as we continue to improve the quality of our food and breakfast options. We are also glad that our shuttle car service was helpful during your stay, especially for guests traveling with elderly family members or those who may need assistance getting around our spacious property. We are happy to know that you also found it convenient to get information and assistance regarding the Jeep Merapi Tour. Thank you once again for taking the time to share such a detailed and honest review. We are especially happy to hear that you are planning to visit us again. We look forward to welcoming you back, Mr. Michael C, and hope your next stay will be even more comfortable and enjoyable. Warm regards, Rizal Tan - General Manager

Verified Traveler

Leisure

9.4

/10

Reviewed 23 week(s) ago

See original

1 people find it helpful

Accommodation's Reply

13 Aug 2026

Thank you so much for your wonderful review and rating. We are delighted to hear that you and your family enjoyed our property. We maintain a lush, beautiful, and cool environment so that our guests can relax comfortably and enjoy nature far away from the hustle and bustle of the city. We are pleased that the Glamping rooms with their stunning nature views, the swimming pool, the playground, and the spacious resort grounds made your family vacation even more enjoyable. We are also happy to hear that you enjoyed the leisurely strolls around the resort, which were a wonderful family moment. Thank you for your appreciation of our staff's friendliness and the cleanliness of our property. Your review is an encouragement to our entire team to provide the best possible service and experience for all our guests. Knowing that you plan to return is wonderful news for us. We look forward to welcoming you and your family again on your next visit. We hope your next visit will be even more comfortable, enjoyable, and memorable. Sincerely, Rizal Tan - General Manager

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Mohamad F.

8.5

/10

Reviewed 28 week(s) ago

friendly service, nice rooms and unique building design.

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Accommodation's Reply

13 Aug 2026

Thank you very much, Mr. Mohammed F., for your excellent review and rating. We are delighted to hear that you were impressed with our friendly service, rooms, and unique building design. We are committed to creating unique atmospheres and designs to enhance your stay. Thank you for taking the time to share your experience with us. Your compliments encourage the entire team to continue maintaining the quality of service and comfort for all guests. We hope to welcome you back soon. We wish you a comfortable and enjoyable next visit. Sincerely, Rizal Tan - General Manager

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D***i

Leisure

9.7

/10

Reviewed 28 week(s) ago

Cool air, natural forest environment, special breakfast

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Accommodation's Reply

13 Aug 2026

Thank you so much for your excellent review and rating. We are delighted to hear that you enjoyed the cool, natural surroundings surrounded by trees. We hope that the peaceful and beautiful atmosphere during your stay here was refreshing and made your relaxation even more comfortable. We are also glad that our breakfast was one of the things you found memorable during your stay. Your compliments encourage us to continue striving to maintain the quality of our service and provide a satisfying experience for all our guests. Thank you for choosing our accommodation and sharing your experience. We hope to welcome you back again in the future. Sincerely, Rizal Tan - General Manager

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S***n

Leisure

10.0

/10

Reviewed 28 week(s) ago

You won't regret staying at Dkaliurang... the staff are very friendly and polite... there are quite a lot of food choices... the prices are also affordable

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1 people find it helpful

Accommodation's Reply

13 Aug 2026

Thank you so much for your excellent review and rating. We were delighted to read about your experience during your stay at D'Kaliurang. Thank you for your appreciation of the friendliness and courtesy of our staff. For us, providing friendly service and making every guest feel welcome is always our commitment. We were also pleased that the food options available met your needs during your stay and that the prices were reasonable. We hope your experience at D'Kaliurang was a wonderful one and that you will want to return again. Thank you for choosing D'Kaliurang as your accommodation. We look forward to welcoming you back in the future. Sincerely, Rizal Tan - General Manager

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Jalu U. S.

Leisure

8.8

/10

Reviewed 28 week(s) ago

The location is not too far from the Merapi Golf Course, and the camping atmosphere is pleasant.

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1 people find it helpful

Accommodation's Reply

13 Aug 2026

Thank you very much, Mr. Jalu, for your excellent review and rating. We are delighted to hear that our location near Merapi Golf Course provided you with convenience while enjoying activities in the Kaliorang area, and we are glad that our camping experience offered you a unique experience. The tranquil and cool natural surroundings are what we hope all our guests enjoy. Thank you for taking the time to share your experience. We hope you had a comfortable and relaxing stay with us, and we look forward to welcoming you back soon. Sincerely, Rizal Tan - General Manager

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Putut F.

Leisure

9.1

/10

Reviewed 30 week(s) ago

D'Kaliurang is a good choice for staying in the Kaliurang area.

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1 people find it helpful

Accommodation's Reply

13 Aug 2026

Thank you very much, Mr. Putut, for your excellent review and rating. We are delighted that D'Kaliurang was your choice of accommodation in the Kaliurang area. We hope that during your stay you enjoyed the cool atmosphere, beautiful surroundings, and the facilities and services we provided. Thank you for choosing D'Kaliurang and for taking the time to share your experience. Your support and appreciation motivate us to strive to maintain comfort and provide the best service to all our guests. We hope to welcome you back again in the future. Sincerely, Rizal Tan - General Manager

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A***a

Staycation

8.8

/10

Reviewed 32 week(s) ago

Stayed at Glamping. The place is beautiful for photos. The staff is okay, but maybe the SOP needs improvement. Booked a total of 8 rooms, checked in at 3:00 and only 4 rooms were ready, but the cleaning service actually cleaned the room that wasn't assigned to us (after protesting, they finally cleaned our room). 1 room was only finished at 3:30 PM, the other 3 rooms were only given the keys around 4:30 PM (I don't know why they had to wait for 3 to be finished before all the keys were given). Luckily, the place is nice for walking around so we could wait while walking around.

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2 people find it helpful

Accommodation's Reply

13 Aug 2026

Thank you so much for your excellent review and rating. We are delighted to hear that you enjoyed your Glamping experience, especially the opportunities for beautiful and interesting photography. We also appreciate the service provided by our staff. However, we apologize for the inconvenience caused by the check-in process and room preparation. We understand that you booked 8 rooms and naturally expected all rooms to be ready before check-in time. We apologize for the discrepancy with the housekeeping team regarding rooms not included in your booking, as well as the delay in delivering keys to some rooms. We greatly appreciate your feedback on standard operating procedures (SOPs) and coordination between teams. This feedback will be incorporated into our evaluation process to ensure that room preparation and key delivery are faster, more organized, and do not cause excessive waiting times for guests. We are glad that while you waited, you were able to enjoy the Glamping area and explore the surrounding neighborhood. Thank you for sharing your experience in such detail, as such feedback helps us continuously improve our services. We hope that on your next stay, we can provide a smoother check-in process and a more comfortable stay experience. Sincerely, Rizal Tan - General Manager

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Michael C.

Leisure

9.7

/10

Reviewed 20 week(s) ago

1 people find it helpful

Accommodation's Reply

13 Aug 2026