I stay on this hotel for 1 night, in the family room. The staff were so kind and nice that we were allowed to be check in earlier without any addition payment. Room was quite spacious, tidy and clean. They also provide a public onsen for hotel guests. In front of the hotel lobby there is also a bus stop "kawaguchiko herb hall" for the red line and green line bus I'm very pleased with my stay in this hotel, I will definitely recommend it to my friend and I will stay here again next time when I visit kawaguchiko. :)