Hotel Metropolitan Nagano

Everything was perfect

The room was excellent. The bed was so comfortable & duvet & pillows perfect.

Clean room,

Clean room

Love proximity to train station and other transportation hub. Breakfast buffet was great

Clean room , very spacious excellent staff. Perfect location. Bathroom was a bit dated, you can tell this hotel was luxurious and elegant in its day. The bathroom makes me give it only 4 stars. I would definitely stay there again

The hotel is kind of outdated but clean. The location is very convenient since there’s a direct access from Nagano Station. Room was big.

Very convenient!

Clean room, great service and connected to the train station is a plus!

Stayed 3 nights in an executive room on the 10th floor. It was clean, spacious, and with a good view of the station and the mountains. Will stay again.

Staff was very helpful and pleasant. Room was clean and comfy. Breakfast was very good and wide selection of food. I enjoyed staying there.

Room was great. I like that their check out time is at noon, instead of earlier. Breakfast has good selection of Western and Japanese food.

Very nice breakfast

Great location and room. Very close to station and bus for snow monkey trip.

Everything stood out. Right from entering the place, to check in and to check out. A lot of the things they did was 5 star hotel for us. They took our luggage to our hotel room so when we came back to officially check in everything was in the room. The front reception was very welcoming and very helpful with everything. They even contacted JR West for me to help with retrieving my back pack that I left in the train. Facilities: We had our own coin operated wash and dry laundry at our level which you needed to book to use. So it was very convenient for us. There was also 3 coin operated laundry wash and dry by the reception desk that included a microwave room and more free toiletries. Money exchange machine by the reception as well. The buffet breakfast was excellent. Plenty of options and you can even have multiple flavoured ice cream along with it. Hotel Room The room was spacious enough for two. The bed was very comfortable. There were free toiletries too such as, comb, shaver, toothbrush and toothpaste along with shampoo, conditioner and body wash. There’s a massage shop by the hotel entry door as well. Convenience Located right next to Nagano Station and bus stops to main attractions. You can also go to the station without going out of the hotel as level two has a connecting hall to the station. Thank you to the reception team for making our stay wonderful

I have left my wallet in the room safe

Room was small but clean. Location is super convenient, very near amenities, shopping, bus and train. Sound proofing is good as we could not hear the buses or trains despite being next door.

Great apple juice

Very comfortable room, efficient, friendly, and professional staff. Great location!👍👍

Location, proximity to train station