CBD Plaza Hotel

Convenient if taking the bus to Manila. Just few meters to SM Naga. Clean room and lobby! May need to improve on the breakfast menu.

My only complaint is that Orbitz seen as 3rd party on checkin. It takes time for them to find the email. Same for all 3 checkins. They do not recognize that i stayed 3 times with only 2 day laps. They do not have appreciation for repeat customer.

Average

No hot water

Staff very kind polite, service excellent, very convenient location to bus terminal, and Sm Mall , local vendors 7-11 next door very practical, enjoyed my stay ☺️

There were ants everywhere. And no hot water. But the Aircon worked good

It's okay, but probably wouldn't come back next time I'm in Naga city. We paid for early check-in and when we got to our room, it wasn't cleaned well and the bed wasn't made well, but we were so tired from our trip that we waited until the next day for them to clean the room (and my cleanfreak mom sanitized every surface already). The next day, the bed was made well and the floors noticeably cleaner. Free breakfast was ok, a little inconsistent (food was sometimes cold). Front desk was friendly and helpful, but any time we needed something that they couldn't give to us directly at the front desk, rarely got to our room. Ex. We asked for more towels and they said they'd bring it to our room. We probably asked 4 times during the trip and they gave extra towels once. Would not recommend unless you prioritize convenience (next to 7-Eleven, a korean convenience store, lcc, sm mall, and the bus terminal is judt across the street).

Reception - very slow

I have actually travelled here before and it was fine. I drank because I felt it unfair that they spring on you that drinking is not allowed. The last time I booked it again and forgot this fact. I don’t know why they don’t allow drinking I just think it should be very obvious that you aren’t allowed from their thing on Expedia. It was about four in the morning I just got off a bus and I wanted to sleep, I wanted to have a couple drinks before that. I had to sign a paper agreeing that I wouldn’t drink or that I would be fined 2000 pesos. Don’t know how that’s any of their bussiness if I’m not causeing a problem. The lady showed the opposite of urgency to get us into our room. No one helped us with our bags. I diddnt drink the last time I went there because I was signing an agreement. I don’t think that agreement should be binding if they don’t have that info on Expedia. The people are nice enough, I was just quite grumpy and being an adult and having someone say they are gonna charge me a fine money for having a couple drinks in my own room. I’m hoping I can remember that is their policy and I won’t go there. Shame because it’s affordable enough and close to the bus stop so I would maybe go there again but I have a huge problem with that particular property and I was very unhappy with the sogo hotel that’s right next door last time so I suppose it’s nagaland. I reccomend nagaland for a weary traveller if you are looking for affordability

Clean and it s near SM

Breakfast was not very hot, served without salt and pepper.

Water dirty

Hotels.com are liars and thieves. The hotel was underwater from a flood. Hotel.com knew this and still booked my room. Neither hotel.com, nor the hotel itself will give a refund on a room that was under water when booked.

Worth what we paid. Clean. Safe. Free breakfast and shuttle to the airport. Handy location walking distance to Bus terminal and SM Mall.

Nice clean and quite

Enjoyed our Stay during Peñafrancia! Accesible and convenient. Already booked for the upcoming year

Like the way breakfast is prepared with many choices. Also, the renovated toilets

For the price excellent

The hotel is right across the street from the bus terminal. It was a very short walk. Our departure bus was late evening and we paid 500 pesos to remain in room until 5 pm. Then they were nice enough to keep our bags 2 more hours. The staff was helpful and polite. Response to our needs was almost instant.

The air conditioning is barely working and not cooling the small room I checked in. I have to ask the staff to give me extra door badge to keep the A/C running if I’m out otherwise the room will always be hot when you come back for quick groceries or errands. Room is small. Bed, linens and pillow is okay. Area is safe. Conveniently located across the SM Naga. There’s 7-11 that is nearby as well as different restaurants. This is the typical you get what you paid for. For 2,000 pesos a day or $35 dollars you can’t really ask for anything else.