Mandarin Plaza Hotel

What a gem, the rooms we spacious and staff went above and beyond to help! Jeneryl A, Mark B., and CJ M. assisted with an issue and made my day with how professional they handled the difficult situation! The breakfast was not worth the cost and it is odd to me that they wanted to charge for extra towels, obviously cannot hold that against the staff for the odd policy. Overall though, I certainly recommend this location as the stay was great!

Clean room

Near everything

Clean room. Very efficient staffs.

All was all good

Good location close to Ayala Mall, clean, large rooms with tile floors. Clean bathroom with good water pressure and warm water. Staff professional and polite. Some street noise can be heard but this is not terrible. There’s a 7 Eleven across the street that’s open 24 hours, helpful if hungry in the middle of the night. They have a spa and a pool but I did not take advantage of this. They ask for 2000 pesos security deposit , annoying but probably normal for these mid range hotels afraid that people do something to the rooms. They offer breakfast but I did not try their breakfast. All in all I would stay here again if the price is right. I psi’s a reasonable price when I stayed one night. If there’s anything they can consider improving it will be their lobby. While it looked impressive with high ceiling , it looked dark and dated. They should consider adding some furnitures, plants and better lighting.

We loved the large room and the breakfast buffet

TV don’t work

The hotel was clean, the staff was courteous and it was close to all the shopping one could want to do.

Executive room was spacious and clean. Staff were FANTASTIC at every position. ALL were honestly eager to assist, help, etc.. Breakfast (free) was good, room service was good. AC worked great in room, probably overall the best hotel in the Philippines all around - real close to Ayala Mall as well, underground parking (free) for my motorcycle, etc.... Be VERY careful in bathrooms, as tile gets wet/slippery. Overall, highly recommended, and I have stayed in dozens over the years. This will be my go to in Cebu!!

Helpful staff! Clean spacious rooms!

Great

Staffs are accommodating and rooms are decent and clean

Great hotel

Great hotel

Great & Kindy stuffs, Thk u x 1000s

I’ve stayed at this hotel several times and have never had a bad experience. The building and rooms are a bit outdated, but still comfortable overall. My main complaints are the lack of outlets for charging devices and the absence of a bidet in the room. I also feel the higher-tier rooms are overpriced for what you get. That said, the location is excellent—it’s right next to one of the biggest and nicest malls in Cebu. As for breakfast, I’d personally skip it. You can check it out and decide for yourself, but it never looked very appetizing to me, and after trying it once, we didn’t go back. One downside is the checkout process, they send someone to the room to check for smoking and moved furniture. I understand the need for this, but the way it’s handled can make guests feel uncomfortable.

Room was cleaned daily. Staff were courteous.

No smart TV

Older property. Needs serious updating.