I come from Vietnam. I stayed at the hostel 04 nights.
Considering the price I paid, I think the hostel is good. I booked a bed in a 12-person room, but everyone was nice and quiet. The location is convenient and easy to access other areas—MRT is nearby. When I checked in late, they left an envelope with my name on it and the key inside.
They also have a kitchen where I can cook my own meals or use the oven to heat up takeaway food.
As for the staff, I rarely saw them—maybe they weren’t around when I went out, or honestly, I wasn't sure who the staff were. I brought everything I needed with me, so I didn’t really need any assistance.
I’d happily stay at this hostel again if I return to Singapore.