ibis Girona Costa Brava

The room was semi-clean. Lots of hair scattered about the place when we walked in. Clearly hadn't been vacuumed or had surfaces wiped down if there were strands of hair lying about. From that moment I checked in, it was a poor experience. For reference we arrived on touring motorcycles. We parked in one of the 12 available free parking spaces, managing to squeeze two motorcycles into one space since the motorcycle parking area was not only full, but not built to house the size of motorcycles we had with us. We were informed we'd have to move the motorcycles as the free parking spaces were for cars only. There is absolutely no indication that this is the case, nor does there seem to be any official Ibis/Accor policy or documentation to support this assertion by the abrupt and unimpressed looking receptionist. We were told to move them into the underground parking area. For the price of 15€ of course. So our options were: 1. Pay to park underground despite already having parked in a free parking space upon arrival 2. Park them on the street nearby When I queried why I would have to move the vehicles, the girl simply said it was because car drivers complain to her about motorcycles being parked there. So be warned if you arrive on motorcycles. You will be treated with contempt by staff at this location.

No air conditioning and trrrible customer service

Amazing experience

Well located, very nice staff, good value for money

Excelente y económico hotel, algo alejado del centro de la ciudad, pero con fácil transportacion, muy limpio y en excelentes condiciones. El personal muy amable.

Room was okay, a bit small and spartan. Paper cups which disintegrated. No hand towels. Staff were helpful but overworked. Mix up over booking so issues with breakfast. Food, however, was good and plentiful. Very pet friendly; allowed in the dining room.

Very comfortable hotel with good access to the city and countryside.

Good value stay, nice and quite as a bit out of the city

Everything went well except for the key, which kept not working. Other than that, everything was perfect! The location is quiet, but it’s only about 7 minutes from the train station, with a direct train to Sagrada Família and the city center. If you’re craving good pizza, there’s a great place just around the corner, and a bakery right in front of the hotel. For seafood lovers, there’s an all-you-can-eat restaurant nearby that’s very affordable! The breakfast offers plenty of choices, and the staff are very accommodating.

Excellent- reception staff very friendly

Oke

Really comfy bed, easy taxi ride in to town

Location was ok but a hike to the city center. However there was a nice cafe, restaurant and bar.

Solid choice outside the center of Girona. 20 minute walk to the old town. Good value

Nice clean hotel. Excellent value. But, the best thing about this hotel were the staff. Incredibly friendly & helpful. And only 2.75 for a glass of wine at the bar.

Hotel rooms are a good size and beds are comfortable. Aircon was not functioning properly and could not be regulated in the room despite there being an individual room thermostat. Hotel mgt explained it was centrally controlled (and out of their control) which is ridiculous. If turned on, it belted out hot air regardless of setting. Towels poor quality, very thin and a torn one was not replaced. One coat hanger and one dress hanger is apparently standard for the room though extra were kindly supplied on request from reception. Front desk staff were pleasant but it is surprising there is no duty manager always available. Lady running the bar worked incredibly hard and was very friendly. Received reduction after complaint about housekeeping standards and we were grateful for that but overall the hotel was a disappointment. This is not a criticism of individual employees but the senior mgt need to take a long hard look at the policies they operate.

Room comfortable. Food was very good. Nice breakfast and buffet evening meal. Staff very friendly, Pity there was no kettle and tea and coffee provided in the room. Short drive to the City and free parking.

They have electric car chargers as advertised with tesla supercharger on site and tesla wall chargers in underground parking.

Good on the whole. Reception staff very good. However breakfast room staff immature and appearing demotivated.

Always good value for money.