Hotel Continental

We had a great stay at Hotel Continental Zermatt. The hotel allowed an early check‑in at around 10:30, which was incredibly convenient after arriving in town. The location is excellent, just a short walk from the train station and close to the main streets, making it easy to explore Zermatt without needing transport. The room was spacious for a couple and came with a lovely balcony. We were lucky to have a clear view of the Matterhorn right from our room, which made the stay even more memorable. Breakfast was decent with enough variety to start the day well. The hotel also provides a luggage storage facility, which allowed us to check out and still explore Zermatt freely without carrying our bags. Overall, the staff were friendly, the room was clean, and considering the location and amenities, the stay offered great value for money. A solid choice for travellers looking for comfort, convenience, and beautiful views.

Great location - within walking distance of everything

Great place for good price

Everything was great except the no air conditioning. But that is a common issue with staying places in Switzerland.

there was no fan or ac and the cement patio radiated heat into our room all night. very unfortunate. room was old and needs an update. bed was good! Bathroom nice.

I stay in big room was easy to for a 3 to four star hotel pretty worth the bill. It was nice to assemble and place things and hang them. The only down side is no refrigerator or some kind of cooler to place items for later use, no ice machine. The breakfast is what you can expect it was exceptional. The staff is real nice. The location is perfect city center easy to find yourself back.

Very clean the breakfast was very good ,very close to the train station.

Check-in and customer service on is not in the same building. We had to carry to our luggage up six or seven steps to reach the elevator and down the same set of stairs to check out. The room was very warm even though the heat was not turned on. We had to open the door to get cool air. Breakfast was good. House keeping was good. Staff responds was good.

The hotel is as exactly as you see it in the pictures. For what we booked it for it was perfect. Gave us rest and we were skiing most days and out eating most nights. Great experience overall.

Breakfast was excellent! staff nice. only issue is that you have to go to another hotel to Check-in and Check out

Clean, reliable and well located. All that is needed in a ski hotel

Clean room, great breakfast. Convenient location to train

Everything was perfect

Clean room, kind staff and excellent location

Great central location, room was very clean, perfect for a weekend stay

Room was adequate. As was breakfast.

Clean room, included breakfast, great location, friendly staff, excellent coffee

Great location. Lovely room. Good breakfast, especially friendly when Samantha was there.

Below average even for 3*,walls and floors paper thin, you can hear all your neighbours. Pokey rooms, odd layout. Breakfast was very good and location excellent. Staff helpful and polite

The picture of the room on the internet was different than the room I received. I paid extra money for a room with a king bed. The room I received had 2 twin beds pushed together. I complained I hour after I checked in. The manager said that is the way they do business. I said you are lying and misrepresenting your property. I paid when I checked in, 1 hour before I saw the bedding. I asked for my money back so I could leave and go to a different property. She said no, I won’t give you your money back. I asked her to let me speak to the general manager. She said that was not possible because the general manager had the day off. I said that’s ridiculous, it is my day off and I am on vacation. You are ruining my vacation. I said that they should move me to a new room. Besides the bedding, the room was different than the photos, the noise from the adjoining room was loud, the lighting was poor. The room looked like a prison cell, not a room in a luxury hotel that costs $400/ night. After more discussion she finally agreed to move me to a different room in another property that this company owned. This room still had the same twin beds, no king bed. The thermostat in the bathroom near the towel rack was broken. It was always cold in the bathroom. I complained immediately and they said that they would send a tech to check it out. The explanation I received was the room/ bathroom was too hot that is why the thermostat was not going on. This was another lie. They did nothing.