Language Exchange Hostel 1

Even though I booked the room several weeks in advance, when I went to check in, even though I arrived almost 2 hours before check-in time, there was no staff there. I thought it was because I arrived too early, so I went to eat and came back but there was still no one there. When it was almost time to check in, the staff came back and apologized because they had to run alternately to 2 branches, so I sympathized and waited. A while later, they called me back and said that the housekeeping system in my room had an error and was being fixed, so they were arranging another room for me, so they asked me to wait longer (at this time, it was already late for check-in). A while later, they called me back and said that the room I booked had been canceled and the reason I didn't receive the cancellation email was because a staff member forgot to send me the cancellation email :) The solution was that this hotel would introduce me to another hotel in District 5, which is further away, because District 1 and District 3 are now fully booked (I was afraid because I had just booked in advance and it happened again). Because I also contacted many hotels nearby but they were all full, so I had no choice but to agree to stay at the hotel recommended in District 5. Next was the money issue. The hotel asked me to cancel on the app so the money would be returned to my account, but because I was late for check-in, no app would allow me to cancel. After a long time, the hotel said they would pay me in cash equal to the amount the hotel received, but that amount was smaller than the amount I paid on the app because the reason was that the balance was the commission the app received, so the hotel was not responsible for paying the full amount I paid :). I never booked a hotel in advance, spent money to book a taxi from the bus station to the hotel, and then arrived earlier than the check-in time. Now the room was canceled, I was tired, did not get a full refund, and had to spend more money to book a taxi to the hotel in District 5. I do not agree with not getting the full money back and that is not my fault because I have suffered a lot. For a long time, after many solutions, the staff had to take money from their own pocket and give it to me, ask for contact information and ask me to contact the staff and the app to cancel (very time-consuming) so I could get the money back through the app and I would pay the money I received. The staff tried to support but could not win over the hotel owner, I tried very hard to get the full money! There are many things but not enough to write, SO BAD AND STILL PROVIDING SERVICE!

The hotel is a scam. Anyone who comes will be told that there are no rooms available even though they have booked in advance. Then they will say they will transfer you to another branch, when you refuse they will find a way to not pay.

booked a room, but after paying, they said there were no rooms left, then they changed the hotel, refused to stay, wanted a refund but only got 480k compared to the payment of 566k, wasted time and money and was angry.

The location is good, the room also good, staffs are friendly and very cute, but the owner she is a bit angry, I don't know why?

staff curse like scolding their own children

I booked a room for 2 nights and paid the motel through Traveloka, but in fact, on the first night I waited for the morning to check out, the next morning I checked out and of course the motel did not give me any change for the remaining time. At night the whole room smelled of Do oil (driving), the trash can in the bathroom was not full of old trash, there was no cup of toothpaste, toothbrush was only given when asked... I just gave a few experiences like that. You should consider when booking a room at this motel.

I rented a room on the first floor, the soundproofing was very poor, foreign guests stayed in the dorm and talked very loudly, from 1-2am they talked very loudly in my room, affecting my sleep.

Phòng 500( bok travalka còn 400). Lễ tân dẫn vô cái phòng như ổ chuột Bồn với rời khỏi tường. Mùi gián. Mùi cống Chăn ga màu vàng ố. Màu đỏ như vết máu. Rận. Rệp. Kinh khủng Gọi lễ tân thay ga nệm. Nói màu nó vậy. không giặt hết được 😬😬 Máy lạnh thì kêu như cái máy cày. 15 ph tắt 1 lần. Mở cầu dao lại mới được. ( lễ tân hướng dẫn như vậy ) Phía dưới còn có mấy khách tây đen nằm ngủ ở sảnh chờ. Nhìn như khu ổ chuột. Hôi kinh khủng.

Rất dơ , hôi thiu, ẩm mốc, rệp, máu vết bẩn trên giường, tưởng vào ổ chuột. Bước ra khỏi khách sạn tôi đã nôn mửa.

Phòng nhỏ, chăn nệm dơ, không có bàn chải đánh răng

Chăn gối thấy không sạch lắm, bị ngứa

When checking in, the bed sheets were dirty, full of small blood stains, and the balcony was dirty. The bed is full of bedbugs, biting and sucking blood, making it impossible to sleep. Bed sheets are not changed every day.

When I booked a room, there was no room, waited forever to support the bank to return the money that had been transferred, but suddenly 100k was deducted because it said that party only received that much through the app :)) very very bad responsibility. At that price in Bui Thi Xuan, the hotel is clean, the service is much better

phòng hôi, bẩn, có rệp bọ, còn lại thì tạm

Room was not ready even I arrived at 6 pm. We had to move to another small hotel next to it and the condition was bad there, smell was bad, door of the bath room has a big hole that hands can go through.

The room smelled of cigarettes and bad smell, when cleaning the faucet, wrapped a cloth around the faucet, the air conditioner must have been like a shower, hix hix.

đến nơi thì nói qua cơ sở khác, chỗ ở không giống ảnh quảng cáo tại app.

Đứng chờ nhận phòng rất lâu, trong khi mình đã đặt trước mà vẫn hết phòng, phải chuyển đến cơ sở 2 để ở, phòng vẫn chưa dọn nên lại tiếp tục đợi. So với giá thì phòng tệ 😔

Very bad service. When I checked in, I was changed to another room, no air conditioning, no water heater. Called and no one picked up the phone.

Great. Clean room, friendly staff