VATC SleepPod - Terminal 1

Dear Ms Cherly Thank you very much for writing such a lovely review about your stay at VATC SleepPod. On behalf of the staff and management of VATC SleepPod we would like to express our special thanks to you for having given us an opportunity to serve. Definitely when you book a room at our property again, we will do our best to provide a better service to you. We look forward to welcoming you back to VATC SleepPod in near future. With warmest wishes as always! Your sincerely, Bich Thuy Customer Service Manager

Dear Mr/ Ms DIAN AHMAD INDRA WIRAATMAJA Thank you so much for supporting us and taking the time to share your kind comments. We were very happy to hear your positive feedback by giving us .... points for our sleep pod service. Thats all put smiles on our faces for the rest of the day. However, we are also sorry to hear that your satisfaction had not been fully met yet because of the bathroom facility. For background, there were no plans for a room hire service inside any of the airports in Vietnam until our sleep pods were installed and available for use back in 2014. Unfortunately, there was no space that we could rent and set up an independant bathroom facility for our guests use near to the pods. Whilst the pods are very convenient and comfortable, regretably they cannot have a bathroom service. We apologize for any inconvenience caused in your last stay, but we are now trying to make our service better. We hope in the future, the airport authority will make some renovations and so that we can have space to provide a bathroom service dedicated to our valuable guests. We’d love to have you back anytime, and please tell your friends about us. You can always keep up to date with special offers and events over on our Facebook page. Thank you! Yours sincerely, Bich Thuy Customer Service Manager

Dear Ms. Nguyet, Thank you very much for staying at VATC SleepPod and taking the time to share your feedback with VATC VATC apologizes for the quality of Ms. Nguyet's stay at VATC SleepPod. All of the discomfort she encountered was not what the SleepPod service was hoping to provide. VATC has re-checked the cause of noise from amenities in the room. VATC guarantees that some better soundproofing options will be introduced and the problem will be fixed soon. Sincere apologies for the unfortunate experience you had with this issue at VATC SleepPod. Thank you again to Ms. Nguyet for sharing your experience, good compliments and VATC hopes that she will give VATC another chance to serve her better in the future. Best regards, Trinh Thu Huong Service quality management

Dear Mr Siswanto, On behalf of the VATC SleepPod, I would like to send you a respectful greeting and a sincere thanks for choosing our sleep pod service (or VATC SleepPod) during your stay in Hanoi. Thank you so much for sharing your experiences with us about your recent stay in Noi Bai Airport, Hanoi, Vietnam. We were sorry to hear that your stay at our establishment did not meet your expectations. In your letter, you stated that our service did not have a bathroom. Unfortunately, there was no space that we could rent and set up an independent bathroom facility for our guests use near to the pods. Whilst the pods are very convenient and comfortable, regrettably, they cannot have a bathroom service. They are primarily suitable for short stays and that's a reason in all online travel agents that we use to sell our sleep pod service we published this information: “The bathroom is not available on our property; the Shared toilet is available in the airport”. We hope in the future, the airport authority will make some renovations so that we can have a space to provide a bathroom service dedicated to our valuable guests. Please accept our sincere apologies. Given the unfortunate experience, you had with this matter at VATC SleepPod. We do appreciate your frustration and understanding of this situation. If you have any further feedback or concerns please kindly let us know. We always strive to provide our guests with the highest quality all the time. Yours sincerely, Huong Trinh Customer Service Manager