Location was excellent and staff was super helpful

Whilst the location is very central and relatively convenient, the hotel rooms feel very dated and are in need of rejuvenation. The bathroom in particular was less than desirable... The staff were friendly, welcoming, and helpful - no fault there.

Excellent staff, bathroom needs a lot of work.

Old property, but great location!

Nuestra estancia en este hotel en la Ciudad de México fue una experiencia maravillosa. La ubicación es simplemente inmejorable, justo en el corazón de la ciudad, lo que nos permitió caminar y disfrutar de muchos lugares históricos, restaurantes y atracciones sin complicaciones. La habitación estuvo muy cómoda y limpia, perfecta para descansar después de días llenos de aventuras recorriendo la ciudad. El personal fue muy amable, atento y siempre dispuesto a ayudarnos, haciéndonos sentir bienvenidos durante toda nuestra estancia. Lo que más disfrutamos fue poder salir del hotel y encontrarnos rodeados de tanta historia, cultura y la energía única de la CDMX. La cercanía al Zócalo hizo que nuestra experiencia fuera aún más especial e inolvidable. Sin duda recomendamos este hotel a quienes quieran conocer la belleza de la Ciudad de México y vivir una experiencia auténtica en el corazón de la ciudad. ¡Gracias por hacer nuestra visita tan memorable!

The view

Location of the property is perfect to reach any direction you want to go within the Centro Historico. The staff is great! The place is clean! The rooms are very outdated and need upgrades. If you want a place to go back to sleep for a few hours and go back to your tourist journey this is it.

This tired hotel needs an upgrade. Best Western should do better than this. Such a prime location with excellent views. But that's all there is good to say about it. I'm glad it was one night, I couldn't wait for the nightmare to be over

Very comfortable

I been there many times, this past time was horrible!!, lots of mosquitoes in the room , súper noise coming from outside, alarms ringing every half an hour, the beds were so hard ,

La ubicacion del hotel es muy buena, sin embargo la habitacion en muy mal estado, no servia el desagüe de la regadera y por lo tanto el agua se estancaba en todo el piso del baño. Al pedir ayuda a recepcion me llevaron una cubeta y un trapeador para que yo lo limpiara, cuando dije que yo no lo limpiaria por que yo pague por un servicio de hotel, la persona en recepcion se porto poco amigable y me dijo que mantenimiento no llegaba hasta el siguiente dia y que tenia que esperar. Al pedir que me movieran de habitacion, se negaron argumentando que yo no quise aceptar el trapeador y la cubeta para limpiar el agua. Esa noche no pude hacer uso del inodoro y al intentar usar el lavamanos para hacearme, tuve que entrar entre el agua estancada. Al siguiente dia en la mañana el agua seguia estancada, pedi hablar con el manager y me dijeron que no llegaba hasta las 10:00am. Yo tenia mi vuelo programado para ese dia y tenia que dejar el hotel a las 9:00am. NO RECOMENDARIA ESTE HOTEL A NADIE. PESIMO SERVICIO DEL PERSONAL Y LA HABITACION EN MUY MAL ESTADO. espero esta reseña sirva para futuras personas que quieran visitar este hotel.

Best western majestic made our visit the Mexico City even more memorable. They were very kind, respectful, and understanding towards all of our questions and concerns. We had an issue with the drain in our bath tub and the staff made sure it was addressed immediately. The rooftop restaurant and bar had an amazing view of El Zocalo which was one of the reasons we booked with them. The 2nd floor lounge was very relaxing to be in. the location of the hotel was ideal for what we wanted to do. They offered many tours and suggested many activities. It was outside the control of the hotel, but there were protests during our stay which made entry and exit to the surrounding area difficult. The staff were well aware and made us feel safe and kept us up to date with everything that was happening. With the protests, it was a little difficult getting picked up by Uber and taxis due to the road closures, but again, that was outside the control of the hotel. When it was time to check out, they offered to bring our luggage down to the taxis that they ordered for us. Overall, very happy with our stay.

Clean room and good staff

I have stayed at this hotel many times over the last 35 years. It is a wonderful location. It is an older property which appeals to me. It is decorated with talavera tiles which I find very attractive. It has no "glitz" factor. If you want stainless steel and granite this is not your property. It you need 5 stars this is not your property. If you want a great location, a helpful staff, a clean location and good food this is a very good fit.

As part of the Best Western hotel franchise, you assume seeing a standard of quality as a hotel. Rooms were clean and staff was friendly but the hotel needs some serious renovation. Interior painting needed throughout the hotel, high rise decor was dusty, floral plants in the lobby needed to be replaced, more lighting needed in the hallways and vintage furniture needs updating but hacienda aura was there...it just cleaning and maintenance. Needs to be updated. Location ideal.

I love the location of the hotel, if you cant sleep with noise this is not a hotel for you. The beds are in bad shape they grind and croocked.

NO AC! Do not stay here during the warmer months because they don’t have any AC and it gets hot

the property was in

5/5 location and balcony view. 3.5/5 No AC. 3/5 hard/uncomfortable bed. 2/5 tub water takes forever to empty.

Okay