Room smelled bad like a really bad odor

Well, to be honest this was not good. The bathroom smelled.

everyone super friendly, hotel really nice

We had an amazing stay at this hotel in Mexico! The staff was incredibly welcoming and always ready to help. Great location and great value for the price. Highly recommend to anyone visiting Mexico City!

This is a charming building built in the 1930's and has basic wear and tear. The rooms were clean. The staff overall was courteous. Bottled water is supplied in the rooms. The location of the hotel to the whole historic district was perfect. Being in the center of MX city you could not ask for more. Two things that were on-going - noise. The building structure and layout let interior building noise echo up throughout the building. I was on an inside room so hallway conversations, internal building maintenance, staff shift changes, etc. could be heard. If you are a light sleeper and if these things will impact your stay, look for another place. A friend had an outside room with a balcony, so she heard street sounds, including any celebrations or protest going on in the central square could be heard. However, it also provided some spectacular views for those events, including views and experiences of a military appreciation day activities.

The room was not in good condition , damaged Floor face board separated from drywall,no A/C Failing Internet connection. The only acceptable part is the rooftop restaurant with an excellent view to the zocalo. Mr. Sergio Dominguez at front desk gave me an attitude since our arrival. The rest of the staff was very friendly. I will never come back again,there are more options nearby. Kudos to the restaurant staff,Don Jose,Gildardo and a few others. Si reported an issue with the spigot in the bathtub it wasn’t fixed. O

Beautiful decor, clean room, attentive staff, terrace restaurant has a great view.

Everyone was helpful and great location for first timers.

My family and I very much enjoyed staying at this hotel. The location was great. Our room was spacious, clean, and comfortable with wooden floors. It had a view to the Zócalo, Palacio de Gobierno, and Catedral. The hotel has its own Mexican charm. The terrace restaurant was convenient and had a beautiful view of the Zócalo. The elevator helped a lot because there are many stairs and was always attended by friendly staff members. The only thing we didn’t like in our room was the noise from outside at any time of the day and night. The windows were not soundproof. However, the room had a standing fan that helped a lot to get rid of the noise and keep us cool. Overall, we would stay there again.

Clean simple and right next to Zocalo highly recommend to move around

Location

Beautiful views, courteous service, fantastic rooms and gorgeous facilities. The location is fabulous. Had fantastic stay.

Organized front desk staff.

Clean, convenient, friendly staff, good food, close to attractions

The hotel is old and under repair. The elevator did not work at all and the cargo elevator was under construction. We left after 1 sleepless night and moved over to the Barcelo. You get what you pay for.

The property needs updating. The elevator takes forever. The buffet is overpriced and the food is just sustenance. The bathroom had other people’s hair in it. The only thing that saved it was the location and the view to el Zocalo. We should have started elsewhere.

Clean room, staff were great, location is amazing - close to many major tourist attractions, restaurants, and shopping However, be aware that outside noise is near constant and walls between rooms are far from sound proof.

Location and historic hotel can't be beat.

Everything was fine, the afternoons do get really warm and we didn’t know there was no ac in the rooms; there was a fan bit for four bodies I didn’t cool the room.

The room was good enough. Since the building is old. We went in December and at night the room gets cold. No heater available. The staff was very helpful and friendly.