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Clean room, Fantastic staff, great location and love the Gold Floor!

For you Expedia —When booking the stay, you could have added exactly what is the room name on the invoice as it only says a room .. as I paid for the upgrade unit and it didn’t say this .. so when arrived I said a name the hotel staff said that’s not the room … For the stay at hotel … was to have a city view room this was not the case it just look at the other side of the hotel so it is nota city view yet I paid for the upgrade king bed and city view … it’s was bad to pay for a city view and all you see is other side of hotel nothing else bad view… secondly there was no hotel slippers in the room or any water I had to call down and get these items … … for a fancy hotel room and hotel the robes in the room were not quality robes seem like cheap cotton only .. and in the hall could smell smoke from cigarettes.. so overall the room was just okay but the price was not worth the value received so slightly disappointed for supposedly best hotel in Victoria and the name fairmount hotel ..

Great stay!

Staff , clean room and amenities

Fantastic stay in every way

Exceptional service, and beautiful accommodation. Exceeded my high expectations!

Service from the staff was exceptional

Absolutely incredible!! The staff were really friendly and very courteous. The hotel was incredibly clean, with great amenities. The whole stay was phenomenal; and the food was also really great. The location is particularly the best in the area. There is tons of activities you can do, tons of places you can visit and shop. Will definitely return later this year.

Excellent

Lovely room, friendly staff and fantastic location.

Cleanliness, staff courtesy, food quality, proximity to everything

Awesome stay!

Wonderful staff, clean and comfortable accommodations, and an iconic and beautiful hotel. Food was very good! Highly recommended Fairmont Gold!

We had a good stay at The Empress! Everything was perfect! We felt well looked after!

Great Stay- Staff and service is amazing, room was great and the Gold floor is always fantastic

Everything was excellent, the staff was extremely accommodating and was very helpful from the Valet to the servers in the restaurant.

Really cool hotel With lots of history!!!

Such an elegant old building with helpful and friendly staff

The spa and friendly service