Beautiful outside, perfect location for walking. Hotel has tiniest of bathrooms, common to old hotels No lobby coffee, which I find unacceptable. Manager offered to deliver coffee next morning. Up and ready at 6:30… never showed. So, all in all, I’d stay somewhere else next time. Not worth it

Amazing staff and customer service.

Beautiful location

Excellent!

I would definitely come back

Need broader alcohol selection especially bourbons.

Breakfast was really good

The bathtub is not senior friendly, has no handle, we enjoyed the rainshower, however an additional hand-held shower head is missing.

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We stayed in a good room which we had never done before. It was nice to be able relax, play games, have a drink, and relax with a beautiful view. All the staff we encountered were amazing, friendly, helpful, and knowledgeable!

The Fairmont Empress is a beautiful hotel with a stunning property right in downtown Victoria. We couldn’t have asked for a more central location to explore the city.

Beautiful hotel and the staff were all top notch.

Honestly was soo disappointed. I’m a Fairmont girl through and through. I saw how they advertised and pride themselves in being a super pet friendly hotel. This was so far from the truth. I have three dogs and there was no dog bowls, no water bowls, no dog beds. And in addition, no dog menu or treats!?! No treats?! They were informed of all of my info upon booking. I was shocked at how poorly my pets were treated as “guests” in such an “iconic” hotel. Didn’t bring much pet food as I was planning to order from their menu but they didn’t have one. So many 5 stars I’ve been to with my dogs had them and so that was surprisingly disappointing

Everything was good except breakfast all hot food was refrigerator cold except sausage other than that stay was as expected The cold food would not effect us staying there again which we will return

Lovely property. Central location. Easy walk from ferry. Stayed on the Gold floor. Highly recommend. Allows for access to patio with view of harbor. Food and beverages where excellent quality and plentiful. Payed for itself. Would stayed here again without hesitation.

Great location.

A magnificent hotel to stay. So convenient to everything. Comfortable, relaxing, top notch all round.

Friendly staff and amazing location

Luxurious hotel. We enjoyed our stay. The staff were wonderful.

Yes, you get what you pay for, great location, lovely room, bathroom small but decent, dinner excellent. Valet parking pricey.