Beautiful hotel and grounds!

Gardens and hotel maintenance fantastic

We had a delightful stay. The staff was very helpful, and breakfast was outstanding.

The room is spacious and clean, comfortable beds. Very friendly stuff. Tea at the Empress stuff was very nice. There was an issue with the washroom, it was making some noise during the night( pipes maybe). I hope they'll fix the problem. But over all, our stay was great. We'll definitely come back.

Great hotel, great stay, brilliant location!

The staff at the Fairmont were excellent and greet you wehn ever they saw you. Room was great and location for our stay was perfect.

Excellence au niveau de tous les services.

Lovely building

Upgrading to a Fairmont Gold room/floor was excellent. Beautiful views, breakfast, happy hour snacks and dessert. The only note is that there is a step up from the room to the bathroom, which might be an issue for some people. The hotel is conveniently located in Inner Harbor, just a short walk from the seaplane terminal. You can walk to many sites and there are tour buses available just outside the hotel to take you to other sites. We were very happy with our stay.

The team at this hotel is 1st class in every manner. From checking in to checking out, the bell men, housekeeping, the concierge were all stellar. We actually had rooms that included their hospitality suite and it was as nice as it gets. Great food, drinks and amazing indoor and outdoor seating over the harbor. The main bar/dining room is beautiful and the tea offering was ideal the next day. Great location, walked everywhere and overall, a 5 star experience

Great place to stay

The Gold Level touches were unparalleled. One of the most lovely properties we’ve stayed at.

We had dinner, afternoon tea in the hotel. We signed the bills but the hotel held our credits. They explained it was their policy. Obviously they don’t trust and respect guests.

Great location. Service was excellent. Staff were very friendly. Attended the tea at the empress, had a great time. Service was excellent. Ordered breakfast to our room. Once again service was excellent, but the food was not good. Had a massage at the hotel spa. One of the best i experienced.

Beautiful hotel, room, and we loved the automatic turn down service. The hotel staff were helpful and friendly, and it's the perfect location to walk everywhere. We'll definitely return again.

I liked the hotel very much,the staff, the breakfast,the grounds and the room were all excellent. I stayed here years ago when the atmosphere was English country house. Today it’s much more contemporary. I know there’s a wing that appears to maintain the old atmosphere…but something was lost. Still its a very good hotel.

A perfect stay in the heart of everything.

Service on another level! Felt like the only guest there! Cant rave enough about the quality of the service!

.

The location is superb and the building is beautiful. The staff was very pleasant, and Nicole Stetz at Gold and Christine in the spa were exceptionally wonderful. And the staff in the Gold lounge were very pleasant, efficient, and helpful. On the less positive side, the carpets could use a good cleaning, and the pillows and drapes in the room did not match the quality expected. A bucket of ice took nearly an hour to arrive. The HVAC system is quite loud, and on 2 mornings, a very loud lawn mower and leaf blower could be heard just after 8am.