Fairmont Empress

Hotels
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9.2
/10
Exceptional
2,942 reviews

What Guests Say About Their Stay

Deanne

10.0
/ 10
We stayed in a good room which we had never done before. It was nice to be able relax, play games, have a drink, and relax with a beautiful view. All the staff we encountered were amazing, friendly, helpful, and knowledgeable!

Kimberly

10.0
/ 10
The Fairmont Empress is a beautiful hotel with a stunning property right in downtown Victoria. We couldn’t have asked for a more central location to explore the city.

Kathy

10.0
/ 10
Lovely property. Central location. Easy walk from ferry. Stayed on the Gold floor. Highly recommend. Allows for access to patio with view of harbor. Food and beverages where excellent quality and plentiful. Payed for itself. Would stayed here again without hesitation.
In the Area
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721 Government St, Capital Regional, Victoria, British Columbia, Canada, V8W1W5

Main Facilities

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Swimming Pool
Restaurant
24-Hour Front Desk
Parking
WiFi
Fairmont Empress is a hotel is located at Victoria. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
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What's around Fairmont Empress

721 Government St, Capital Regional, Victoria, British Columbia, Canada, V8W1W5
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Lobby Fairmont Empress
Lobby 2 Fairmont Empress

Discover More About Fairmont Empress

Location
Fairmont Empress is a hotel is located at Victoria.

About Fairmont Empress

From business event to corporate gathering, Fairmont Empress provides complete services and facilities that you and your colleagues need.

Not all hotel allow guests with pets, but Fairmont Empress welcome your furry friend with its special policy. This pet friendly hotel lets you to enjoy holiday without having to worry about leaving your pet at home.

Fairmont Empress is the splendid choice for you who are seeking a luxurious treat for your holiday. Get pampered with the most excellent services and make your holiday memorable by staying here.

Spa treatment is one of the main features of the hotel. Pamper yourself with the relaxing treatment that rejuvenates you.

Not only located within easy reach of various places of interests for your adventure, but staying at Fairmont Empress will also give you a pleasant stay.

Have fun with various entertaining facilities for you and the whole family at Fairmont Empress, a wonderful accommodation for your family holiday.

The hotel’s fitness center is a must-try during your stay here.

Have an enjoyable and relaxing day at the pool, whether you’re traveling solo or with your loved ones.

Get the best deal for finest quality of spa treatment to unwind and rejuvenate yourself.

24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.

Fairmont Empress is a hotel with great comfort and excellent service according to most hotel's guests.

Get precious and unforgettable moment during your stay at Fairmont Empress.

All facilities in Fairmont Empress

Entertainment Facility Fairmont Empress
Entertainment Facility
Functional Hall Fairmont Empress
Functional Hall
Common Space Fairmont Empress
Common Space
Lobby Fairmont Empress
Lobby
Exterior Fairmont Empress
Exterior

Things to Do

  • Indoor pool
  • Garden
  • Outdoor facilities
  • Picnic area
  • Shops
  • Spa
  • Health club
  • Sauna
  • Steam room
  • Pool sun loungers

Hotel Services

  • Multilingual staff
  • Express check-in
  • Newspaper in lobby
  • Wedding service
  • Luggage storage
  • Express check-out
  • Porter
  • 24-hour Receptionist
  • Concierge
  • Laundry service

General

  • Banquet
  • Ballroom
  • Terrace
  • Smoking area
  • Parking

Business Facilities

  • Conference center
  • Business facilities
  • Meeting rooms
  • Conference rooms
  • Business center

Nearby Facilities

  • Hair salon
  • ATM/Banking
  • Gift shop
  • Shops

Transportation

  • Bicycle rental
  • Limo or town car service
  • Valet parking (surcharge)

Food and Drinks

  • Breakfast
  • Vegetarian meal

Public Facilities

  • Coffee/tea in lobby
  • Safety deposit box

Family-friendly Facilities

  • Children pool

Accessibilty

  • Wheelchair accessible

Sports and Recreations

  • Fitness center

Connectivity

  • Free WiFi

Shuttle Service

  • Ferry terminal shuttle (surcharge)

Accommodation Policy & General Information in Fairmont Empress

Important Note
  • Pool access available from 5:00 AM to 11:00 PM.
  • Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
  • Up to 3 children 17 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
  • Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation.
  • Cashless payment methods are available for all transactions.
  • Contactless check-out is available.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Check-in/Check-out Time

Check-in:
From 16:00
Check-out:
Before 11:00

  • Fee for full breakfast: approximately CAD 20 to 40 for adults, and CAD 10 to 20 for children
  • Fee for in-room wireless internet: CAD 14.95 per night (rates may vary)
  • Self parking fee: CAD 39 per day (in/out privileges)
  • Valet parking fee: CAD 53.00 per day (in/out privileges)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Limited Number Of Pets In Room

Professional property host/manager, Property follows a brand or regulatory agency's sanitization guidelines ALLSAFE (Accor Hotels), Contactless check-out is available, LGBTQIA+ friendly, Biosphere, No cribs (infant beds) available, No rollaway/extra beds available, By ocean, Cashless transactions are available, Essential workers only - NO, Green Key Global, No elevators

General Information

Popular Facilities
Swimming Pool, Restaurant, 24-Hour Front Desk, Parking, WiFi
Check-In / Check-Out Time
From 16:00 - to 11:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at Fairmont Empress
431
Number of floors in Fairmont Empress
8
Another facilities in Fairmont Empress
Indoor pool, Garden, Outdoor facilities, Picnic area, Shops

Frequently asked question in Fairmont Empress

What are available facilities at Fairmont Empress?
There are top facilites at Fairmont Empress such as Swimming Pool, Restaurant, 24-Hour Front Desk, Parking, WiFi. (some may require extra charges)
What is normal check-in & check-out time at Fairmont Empress?
The standard check-in time at Fairmont Empress is starting from From 16:00 while the latest check-out time is at Before 11:00
Does Fairmont Empress provide breakfast?
Yes, Fairmont Empress provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is the star rating of Fairmont Empress?
Fairmont Empress is a 4.5-star hotel.
How many floors does Fairmont Empress have?
Fairmont Empress has 8 floors.
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More Reviews from Other Guests in Fairmont Empress

9.2
Exceptional
From 2,942 reviews
Cleanliness

9.6

Room Comfort

9.6

Service and Facilites

9.6

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Traveler Reviews Fairmont Empress

Number of reviews per page
20
40
Top reviews
Paul
icon-with Partner
with Partner
6.0
/10
Reviewed 13 week(s) ago

Hotels.com verified review

Beautiful outside, perfect location for walking. Hotel has tiniest of bathrooms, common to old hotels No lobby coffee, which I find unacceptable. Manager offered to deliver coffee next morning. Up and ready at 6:30… never showed. So, all in all, I’d stay somewhere else next time. Not worth it
Svetlana
icon-with Children
with Children
10.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Amazing staff and customer service.
Janine
icon-with Partner
with Partner
10.0
/10
Reviewed 13 week(s) ago

Hotels.com verified review

Beautiful location
Stephen
icon-with Partner
with Partner
10.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Excellent!
Veniamin
icon-Family
Family
10.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

I would definitely come back
David
6.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Need broader alcohol selection especially bourbons.
Debashree
10.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Breakfast was really good
Gerrit
8.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

The bathtub is not senior friendly, has no handle, we enjoyed the rainshower, however an additional hand-held shower head is missing.
Kevin
icon-with Partner
with Partner
10.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

.
Deanne
icon-with Partner
with Partner
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

We stayed in a good room which we had never done before. It was nice to be able relax, play games, have a drink, and relax with a beautiful view. All the staff we encountered were amazing, friendly, helpful, and knowledgeable!
Kimberly
icon-with Partner
with Partner
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

The Fairmont Empress is a beautiful hotel with a stunning property right in downtown Victoria. We couldn’t have asked for a more central location to explore the city.
Roger
icon-with Partner
with Partner
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Beautiful hotel and the staff were all top notch.
Tyler
icon-with Children
with Children
2.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Honestly was soo disappointed. I’m a Fairmont girl through and through. I saw how they advertised and pride themselves in being a super pet friendly hotel. This was so far from the truth. I have three dogs and there was no dog bowls, no water bowls, no dog beds. And in addition, no dog menu or treats!?! No treats?! They were informed of all of my info upon booking. I was shocked at how poorly my pets were treated as “guests” in such an “iconic” hotel. Didn’t bring much pet food as I was planning to order from their menu but they didn’t have one. So many 5 stars I’ve been to with my dogs had them and so that was surprisingly disappointing
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Denning
icon-with Partner
with Partner
8.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Everything was good except breakfast all hot food was refrigerator cold except sausage other than that stay was as expected The cold food would not effect us staying there again which we will return
Kathy
icon-with Friends
with Friends
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Lovely property. Central location. Easy walk from ferry. Stayed on the Gold floor. Highly recommend. Allows for access to patio with view of harbor. Food and beverages where excellent quality and plentiful. Payed for itself. Would stayed here again without hesitation.
Robert
icon-with Partner
with Partner
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Great location.
Hilary
icon-Family
Family
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

A magnificent hotel to stay. So convenient to everything. Comfortable, relaxing, top notch all round.
Mijin
icon-with Partner
with Partner
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Friendly staff and amazing location
Maria Isabel
icon-Family
Family
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Luxurious hotel. We enjoyed our stay. The staff were wonderful.
Stephen
icon-with Partner
with Partner
10.0
/10
Reviewed 14 week(s) ago

Hotels.com verified review

Yes, you get what you pay for, great location, lovely room, bathroom small but decent, dinner excellent. Valet parking pricey.
Number of reviews per page
20
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Exterior 4 Fairmont Empress

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.

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