Basingstoke Hotel

Explore Basingstoke Hotel
6.6
Pleasant
From 1,000 reviews
Cleanliness

6.8

Room Comfort

6.6

Location

7.0

Service and Facilites

7.2

Traveler Reviews Basingstoke Hotel

Number of reviews per page
20
40
Top reviews
Andrew
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6.0
/10
Reviewed 13 week(s) ago

Hotels.com verified review

Unfortunately no draft beer at time of stay disappointed 😔
David
icon-with Children
with Children
10.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Ask for a fan for your room this summer.
Pam
icon-Family
Family
6.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Booked this hotel because of the pool and gym which I used every day. Be aware that there are swimming lessons on a Saturday morning so you won't get a quiet swim then, but great at other times. There is an additional charge for this. Had to swap rooms as the fan in the bathroom wouldn't turn off, but the staff were really helpful in finding another room. There are areas of this hotel which need some attention, but it was clean, and the bed was comfortable and I slept well.
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Mekindra
icon-with Partner
with Partner
10.0
/10
Reviewed 14 week(s) ago

Hotels.com verified review

It was colorful room and wonderful view as well
Lee
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10.0
/10
Reviewed 14 week(s) ago

Hotels.com verified review

Very easy to book and check in great rooms clean and tidy .staff very friendly and helpful nice soft relaxing leather sofas in bar area. Over al a very nice hotel
Jean
icon-with Partner
with Partner
4.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

The property once looked beautiful, but now looks sad. The outside has signs of neglect. The common areas are better than the bedrooms, but still show signs of needing improvement. Our room was uninspiring and the bathroom clean, but tiles and ceiling in shower mouldy. The toilet seat was stained! Breakfast was ok with a small selection of pastries, cereals, juice and cooked items. But tinned mixed fruit and plastic bread not good! We stay in hotels a lot, but this one would not be recommended by us.
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Mandy
icon-with Partner
with Partner
2.0
/10
Reviewed 14 week(s) ago

Hotels.com verified review

When we arrived we wanted something to eat but was told they weren’t doing food because there was a wedding on, we arrived at 8.20 pm and was tired luckily we were able to order a pizza in. The room was ok the bed was comfortable When I went to have a shower the next day the shower wasn’t working I telephoned reception and they offered to find us a different room to shower in. Which I d clined because it was a faff and my husband has disabilities so not so easy for us. She offered us a complimentary breakfast which we also didn’t want because we weren’t hungry. I was told there was no maintenance staff working so I asked if a housekeeper could come and I was told they were not available No offer of someone to come and look at the shower at all. I was told it was working the day before but it must have broken over night . In the corridor outside room 115 the carpet was soaking wet as it squelched when you walked in it. They have obviously had a leak. The plug socket in the bedroom was broken and we couldn’t put the plug in. Overall the hotel was barely just ok. It’s very run down, staff didn’t seem to care about solving the problems When we checked out the man in the queue before us was also complaining about his room.
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Des
icon-with Partner
with Partner
4.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Didn’t have air conditioning in our room
Lauren
icon-with Partner
with Partner
4.0
/10
Reviewed 15 week(s) ago

Hotels.com verified review

Not very clean and dated. Window had a whole in it - which did not make it any cooler - it was like a sauna.
Andrew
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6.0
/10
Reviewed 16 week(s) ago

Hotels.com verified review

Dated and very strange layout, up and down multiple stairs to get to my room. X3 coach parties there during my stay so no bar meals only buffet in restaurant. Had to time it right at breakfast and dinner otherwise you would be queuing for ages!
Lorraine
icon-Friends and Family Family
Friends and Family Family
4.0
/10
Reviewed 16 week(s) ago

Hotels.com verified review

Check in was great & the hotel staff were very helpful & polite. We booked 2 standard rooms & they were very basic inside. The rooms desperately need updating, it is such a shame because if money was spent on the hotel it could be incredible. The gardens & outside space is great. When waking up Saturday Morning 23rd May we heard a loud bang outside our window then the whole hotel lost power. This was a complete pain as we couldn't shower or flush the toilets as we lost water as well. Sadly we would NOT stay at this hotel again until it was refurbished it felt very tired & unloved.
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Sai
10.0
/10
Reviewed 17 week(s) ago

Hotels.com verified review

Nice and clean room with good view and good equipment and some water
Nicola
icon-with Partner
with Partner
2.0
/10
Reviewed 19 week(s) ago

Hotels.com verified review

I have stayed at this hotel before and know to have a reasonable stay you need to book a deluxe room. I did this and when I arrived I was told it was not a dog friendly room despite having called ahead to confirm before booking. I was given a room which was for three instead which basically had a single bed instead of a dressing table. A tv which could only be watched from a single dining chair set in a corner. The bed was a small double which creaked and the bathroom was falling to bits with a stained floor. It is a shame because it is a convenient hotel for me but having paid for a deluxe room and being given that room was really not acceptable.
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Graeme
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6.0
/10
Reviewed 20 week(s) ago

Hotels.com verified review

Staff were really helpful but the hotel is a bit tired. In the first room I was allocated the shower didn't work properly so I was moved to another room. This was better but one of the sink taps was loose. General maintenance could be better. Breakfast was good but they ran out of eggs on the second morning so choice was limited. Plenty of parking and a lift for the upper floors. This hotel could be really nice with some investment put in!
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Herb
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10.0
/10
Reviewed 21 week(s) ago

Expedia Group verified review

Nice hotel and staff. 4 Euros per day to use gym. Should be included in hotel cost / complimentary. Perhaps separate group, however same building. Sauna, steam room, pool and shower we very nice as were the locals who I met with gym memberships.
John
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2.0
/10
Reviewed 22 week(s) ago

Hotels.com verified review

The Walls and upper area of the Swimming pool area needs addressing (Green Algie) I'm not 100% sure but there may be a pipe leaking under the carpet in room 115 The Floor boards above 115 are a disturbing issue as I was woken up very early Over all an OK stay
Thomas
icon-Business
Business
6.0
/10
Reviewed 23 week(s) ago

Expedia Group verified review

The bedroom is clean, sheets and mattress are comfy. The bathroom was dirty, there were fake tan marks on the walls and shower curtain. There was black hairs on the bath when I arrived. The shower has been installed too low, to the point an average sized person would need to crouch down to wash their hair. The shower head was also broken and didnt hold the position.
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Andrew
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10.0
/10
Reviewed 25 week(s) ago

Expedia Group verified review

Receptionist was very welcoming & friendly on arrival. Looked like she needed some help but handled everything very well. Will be back again in the future
David
4.0
/10
Reviewed 25 week(s) ago

Hotels.com verified review

Room had no heating Half the lights and power sockets didn’t work The receptionist couldn’t be bothered to sort the issues as it wasn’t her problem.
David
icon-
10.0
/10
Reviewed 26 week(s) ago

Hotels.com verified review

As usual excellent service excellent value
Number of reviews per page
20
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