Four Points by Sheraton St. Catharines Niagara Suites

Explore Four Points by Sheraton St. Catharines Niagara Suites
8.4
Very Good
From 1,005 reviews
Cleanliness

8.6

Room Comfort

8.6

Service and Facilites

8.8

Traveler Reviews Four Points by Sheraton St. Catharines Niagara Suites

Number of reviews per page
20
40
Top reviews
Dong Hyoun
icon-with Children
with Children
2.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Photos of this hotel are far from reality. Rooms weren't great. Doors to the room had a massive gap between floor and doors. Staff are extremely disorganized. They told me that they would have a crib ready for me, was not the case, had to go to front desk 3 times to deal with it. They told me at one point that they had none available, even after confirming twice they had one for me and ended up that they were confused themselves on where it was. Would not recommend.
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Wendy
icon-with Partner
with Partner
10.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

The property is clean and well-maintained, and the rooms are comfortable. The staff is friendly and helpful. The coffee break area might need more frequent attention, to be sure the canisters are full and so on.
Kanayo
icon-with Children
with Children
10.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Visited Niagara Falls on the Canadian side. This hotel was a good fit for my family and I.—well kept and nice staff. The room had a living room which was a plus.
chris
8.0
/10
Reviewed 14 week(s) ago

Hotels.com verified review

Stayed there one night with my dog. She was very welcomed.
Deepak
2.0
/10
Reviewed 14 week(s) ago

Hotels.com verified review

We were on the 4th floor of the hotel ...But the windows were leaking after the thunderstorms .... But it is weak excuse because proper maintenance of the window/roof should have taken care of it. The carpet also got wet and flooded as a result. We had clothes in the duffle bag which also got wet. Hence we didn't a pleasant stay. I would avoid this hotel in the future...
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Ana
6.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Loads of parking.
Maryann
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

The rooms were spacious and clean. The bedding was amazing. I felt like I was sleeping on a cloud. The pillows and duvet were so soft. After a day of hiking on the Bruce Trail, it was a great place to relax
Hein
8.0
/10
Reviewed 14 week(s) ago

Hotels.com verified review

Hotel is due for room renovations. Replace furniture. Vanity light in bathroom mirror is not available. Continental breakfast no cold cuts or cheeses offered. Need to ask staff for coffee. No self serve coffee dispensing machine. Room cleaning service is provided every second day. For the amount paid this not a good value.
Jennifer
4.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Beds are extremely uncomfortable, as I was booking it said breakfast was included however upon check-in staff told me it was not, not to mention, breakfast for adults is $25… ridiculous
Crystal-Lynne
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Une super belle établissement et le personnel est patient et compréhensif. Très propre et les chambres manque de rien.
Rebecca
8.0
/10
Reviewed 15 week(s) ago

Hotels.com verified review

Great hotel! Close to Brock - always our go to!
David
icon-
10.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Good location
Jennifer
icon-Friends and family Family
Friends and family Family
8.0
/10
Reviewed 16 week(s) ago

Hotels.com verified review

Helpful staff and great little restaurant.
Sherese
icon-with Children
with Children
10.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

All staff were very nice. I was charged twice for the incidentals but it was returned back to my card before I checked it
Djoana
icon-Family
Family
10.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

Staff always available and attentive, the room was clean
Peter
icon-with Partner
with Partner
10.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

Rooms are a good size. Staff were friendly and helpful. Really enjoyed our stay.
Krista
icon-
10.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

Excellent hotel near Brock University.
Jose R
icon-Friends and family Family
Friends and family Family
10.0
/10
Reviewed 17 week(s) ago

Hotels.com verified review

The hotel was perfect. Clean, comfortable and excellent customer service. Very satisfied.
Jingyi
icon-with Children
with Children
10.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

Everything was great. We really enjoyed the family suit.
Robert
6.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

Property was ok, room didn’t have a closet for clothing nor any dressers. Weird layout.
Number of reviews per page
20
40

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