Everything was excellent except that the snack machine outside the elevator on the second floor did not seem to work.

The beds were lumpy and pillows flat as a pancake could hardly sleep. Maid could hardly speak or understand english

Room and Staff were fine. We stayed for 5 nights. The first 3 nights people above us were stomping around and making a ton of noise. Front desk was called and they would be quit for 10 minutes. I was woken up at 5 am to something heavy being dropped on the floor. Not sure if they were having toddler races or a basketball game. Hard to enjoy a vacation when you can’t rest.

Not bad at all..

Staff was great not what is seen on pictures

Room was clean. Great staff

Clean and comfortable. Friendly staff at the desk.

Our room was located across from the breakfast area!

Unfriendly staff

Good enough. Clean.

Friendly staff, clean rooms, quiet hotel

Location

Very Clean/Friendly service/ Breakfast could be better. Great location for the West Ed mall overall great experience

The room was gross not clean dirty floors and whe you walk into the hotel your grewted with a discgusting smell

The room was very run-down, hair dryer didn’t work properly, continental breakfast was super basic. We could hear noise from the floor above us and the rooms beside us. The only upside to this hotel is the proximity to WEM

Check in was a slow process

-

All good

I do not recommend this hotel based on my 4-night stay. I chose this hotel for its location across the mall, but the overall experience was disappointing. During check-in, I witnessed front desk staff (Odessa) speaking to a guest in an unprofessional manner. During my own check-in, little to no information was provided about the stay or amenities. The shower drain was clogged and was not repaired promptly. We were woken by loud noise at 3:00 AM on the first night and again at 4:30 AM the following night. When I reported the second disturbance, the overnight staff (Arra) was hesitant to inspect the room and instructed me to unplug the refrigerator myself instead of resolving the issue professionally. Parking is available but was full. Front desk staff advised parking on the side of the hotel; however, this area was clearly marked as private property with no overnight parking. This left only paid underground parking at $10 CAD per night. Only two sets of toiletries were initially provided for a 4-night stay, and requesting additional items was handled poorly. No management followed up, apologized, or offered any resolution. I reported this stay to Expedia. The hotel later claimed I was offered a room transfer, which is not true. The hotel’s representative (Patricia) informed Expedia that no compensation would be provided despite the inconvenience. Breakfast was acceptable but basic. Overall, poor communication, lack of accountability, and unprofessional service.

We got the "worst" room you can get, right below the open breakfast room ( which is on third floor ) and the front desk made it seem that it was because we booked through Expedia. I had asked about purchasing Waterpark passes and they stated " Well since you booked through Expedia.... no ". Therefor each morning at 7:30am it was a continuous stream of chair noises and stomping. Location was very optimal, steps away from entrance too mall - breakfast was limited options but what you needed to get your day started. Beds and room was clean, but did have a few hand towels that had small, dark visible residue that created a Ick factor.