Hotel Hacienda Paradise

Explore Hotel Hacienda Paradise
8.4
Very Good
From 501 reviews
Cleanliness

8.6

Room Comfort

8.6

Location

9.4

Service and Facilites

8.8

Traveler Reviews Hotel Hacienda Paradise

Number of reviews per page
20
40
Top reviews
Sam
icon-
10.0
/10
Reviewed 13 week(s) ago

Hotels.com verified review

Great location, friendly staff, very affordable!
katelyn
icon-with Friends
with Friends
4.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

We arrived in two groups. I had requested rooms close together. I wasn’t sure if this was not possible or just not done. However they were very kind to bring us a fridge for one of the rooms. On the first day there my gf picked out an outfit for dinner, put it back in her suitcase. We got dressed for the beach. Came back to change for dinner. I specifically asked the maid not to enter the room. My friend is looking for her brand new top she literally had on two hours ago in her luggage. I know how it sounds blaming people in the service industry for theft. We triple double checked. We decided to rent an air bnb for the next day. Id stay here again if I was on a tight budget. I found it clean, the man with curly hair and glasses as well as the blonde woman with glasses were really really great. Mixed review. At the end of the day, we wanted our group closer together.
Read More
Alexandre
8.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Good clean room great atmosphere . I would come back. Thank you for the hospitality
Lucy
icon-with Partner
with Partner
4.0
/10
Reviewed 14 week(s) ago

Hotels.com verified review

I use to stay here allot. It included free breakfast at the cafe across the street . Massage on site . Art classes . It’s def changed. . We booked two beds room. The beds were hard as a rock. They changed the open area by pool to their own cafe . Includes breakfast at hotel now Which is weak coffee and hard dry toast .. room came with two small bottles of water. I asked for a couple more bc we hadn’t gotten to store it was late was told no .. they are all counted. So would miss inventory for tomorrow .. so I had to have them fil my empty bottle three times . Asked for egg rate . Didn’t have .. but gave me a foam couch cushion .. asked blanket .. got a sheet . Used to locate place .. I usually stay in a room with king bed. Those beds were softer.
Read More
Mark
icon-Leisure
Leisure
4.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Tried to charge me for "tax" of $30 on top of what expedia said was paid in full. No blankets, just sheets. Expedia lists as including breakfast. When I asked the desk, they said yes and gave me a paper ticket. I gave the ticket to the cafe girl and picked something off the menu. She then gave me a bill at the end. I said that I had given her the ticket and she said the ticket is just for that section... a bar with juice, water, and plain bread. So I got con'd into buying their breakfast.
Read More
Serena
icon-Leisure with Friends
Leisure with Friends
8.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

the place is less than a minute by walk from the Main Street, so it's perfect. the receptionist was really nice and sweet, but I didn't really got to see the hotel since I stayed only a night, overall it was nice.
Hysni
4.0
/10
Reviewed 20 week(s) ago

Expedia Group verified review

I booked this hotel for 9 days but I did left 4 days early without getting my money back! There is loud music 5th isn’t that far from the hotel, there is bathrooms windows without glass so if you don’t have professional earbuds to sleep this place isn’t good for you! They say there is breakfast but there is only some black coffee , fridges make noise like train and loud I asked very day to change but they always say tomorrow! Staff very unprofessional especially night staff mean and very very rude! There is mold in bathroom walls floor etc there!
Read More
karlton
icon-
6.0
/10
Reviewed 20 week(s) ago

Hotels.com verified review

Great location!!! Walking distance to everything. Average price for the area. Says breakfast included, however it is NOT a real breakfast at all. Toast, water & coffee,.. that’s it.
Thomas
icon-Leisure
Leisure
6.0
/10
Reviewed 20 week(s) ago

Expedia Group verified review

Room was fine Pool area was attractive Breakfast was laughable. Even though it was on our reservation they wouldn’t let us have free breakfast first day. But when I saw all they had was old toast and coffee I didn’t want it anyway Very far away from downtown Only gave two towels for three of us Tried charging us more for using the extra towel although we booked for three people Was fine but would not go back
Read More
Hesser
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 21 week(s) ago

Expedia Group verified review

Vanessa and colleagues were absolutely fantastic the whole time we stayed.
moidheen
icon-Leisure Family
Leisure Family
2.0
/10
Reviewed 24 week(s) ago

Expedia Group verified review

when I entered the room was surprised with a uncleaned & not working flush washroom. Overall, Hotel is untidy trust me not worth to stay at this place
Alan
icon-Leisure
Leisure
8.0
/10
Reviewed 24 week(s) ago

Expedia Group verified review

Good hotel overall, need updates
Dawn Kathleen
10.0
/10
Reviewed 25 week(s) ago

Expedia Group verified review

Room clean staff great
Travis
icon-Leisure Family
Leisure Family
2.0
/10
Reviewed 27 week(s) ago

Expedia Group verified review

The only nice thing I have to say is the location is pretty good. The construction on 3 sides of the hotel, plumbing that resulted in needing to use the staff bathroom for 24 hours, inabilty to give us hand soap for 3 days, unwillingness to give us enough towels for every person staying in the room, no screen on our patio door and the hotel’s unwillingness to work with us or provide any type of offset or compensation - detracted from our stay. Other things like: uncomfortable beds, not enough blankets, no glasses/cups in the room, cold pre-toasted toast, unwillingness to let us take coffee/tea back to room, only cleaning our room on the last day of our stay are likely more a function of the quality/standards of the property which should probably be classified as a 2 star motel at best.
Read More
Alejandro
6.0
/10
Reviewed 29 week(s) ago

Expedia Group verified review

No hot water and no parking on premises like is told
jose
4.0
/10
Reviewed 30 week(s) ago

Expedia Group verified review

Hotel to old and restaurant service very bad
Patricia
8.0
/10
Reviewed 32 week(s) ago

Expedia Group verified review

Staff was friendly and polite , and very helpful! Thank you.
Dawn
icon-with Partner
with Partner
6.0
/10
Reviewed 35 week(s) ago

Hotels.com verified review

Loved the property location, but the pool wasn't taking care of and for breakfast you only get toast and coffee when it says breakfast Included.
Michael Raul
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 37 week(s) ago

Expedia Group verified review

Nice staff, clean rooms
robert
10.0
/10
Reviewed 40 week(s) ago

Expedia Group verified review

It was a perfect stay
Number of reviews per page
20
40

Traveloka Korea Ltd. | Business Registration Number: 291-86-03397 | Representative: LOOI YUNG JOSHUA | Address: 431 Teheran-ro, Gangnam-gu, Seoul, Republic of Korea (Samsung-dong) | Call Center (Mon–Fri, 9:00 AM – 6:00 PM GMT+9): +82 70 5234 2354 | Email: cs@traveloka.com | Mail-order Business Registration: No. 2025-SeoulGangnam-02676 | Tourism Business Registration: No. 2025-48
Copyright © 2026 Traveloka. All rights reserved