Hotel Hacienda Paradise

Hotels
8.4
/10
Very Good
501 reviews

What Guests Say About Their Stay

Verified traveler

10.0
/ 10
Excellent stay. Nice complimentary breakfast coffee and toast with eggs only $4.00 extra.

Aimee

10.0
/ 10
This property met my expectations. It is a modest hotel with great customer service, safe, and located close to all the fun in Playa del Carmen. The best affordable place to eat at a 10 minutes walk was El Fogon.

Boncompagni

10.0
/ 10
J'ai passé une semaine parfaite dans cette petit hotel situé en plein centre ville et à deux pas des plages. Les chambres sont tres grandes et tres functionnelles avec balcon. La piscine est magnifiques entourée des belles verdures et fleurs. Le petit dejeuner c'est une simple assiette avec des oeufs et des fruits, du café et du bon jus d'hybiscus, c'est pas tres copieux mais c'est tres bon et surtout ont est bien servie par le Monsieur tout le matin et surtout le cadre en face de la piscine c'est vraiment magnifiques. J'ai donne 10 sur 10 aussi sur l'emplacement car on est à deux pas de tout: on etait arrivées tres tard le soir et j'avait pas de prise chargeur alors j'etait juste derriere l'hotel pour l'acheter car il y a pleins des magasins ouverts jusqu'à tard. Un grand merci à la fille de la reception avec les tresses super sympa et tres disponible et aussi à la dame qui parlait parfetement italiens qui travaille dans l'hotel pour ses conseils et sa gentillesse. Un grand merci au monsieur qui travaille au restaurant pour ses conseil et son sourire. Par contre mieux choisir une chambre à l'etage car les chambres au rez de chaussez sent un peu de mousissure. N'ecoutez pas les commentaires negatifs car qualité-prix ca merite un 10 sur 10.
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In the Area
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Ave 10 Entre Calle 20 Y 22 Norte, Solidaridad, Estado de Quintana Roo, Mexico, 77710

Main Facilities

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Swimming Pool
24-Hour Front Desk
Parking
WiFi
Staying at Hotel Hacienda Paradise is a good choice when you are visiting Solidaridad. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
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What's around Hotel Hacienda Paradise

Ave 10 Entre Calle 20 Y 22 Norte, Solidaridad, Estado de Quintana Roo, Mexico, 77710
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General


Near Playa del Carmen Main Beach

Location


With a stay at Hotel Hacienda Paradise, you'll be centrally located in Playa del Carmen, steps from Quinta Avenida and Quinta Alegría Shopping Mall. This hotel is 0.4 mi (0.6 km) from Mamitas Beach and 0.4 mi (0.7 km) from Playa del Carmen Main Beach.

Attractions


Distances are displayed to the nearest 0.1 mile and kilometer.

Quinta Avenida - 0.1 km / 0.1 mi
Quinta Alegría Shopping Mall - 0.1 km / 0.1 mi
Mario Villanueva Stadium Madrid - 0.3 km / 0.2 mi
Calle 12 - 0.5 km / 0.3 mi
Calle Corazón - 0.5 km / 0.3 mi
Super Chedraui Selecto Avenida 10 - 0.5 km / 0.3 mi
Nuestra Senora del Carmen Catholic Church - 0.5 km / 0.3 mi
Mamitas Beach - 0.6 km / 0.4 mi
Pier Navega - 0.6 km / 0.4 mi
3D Museum of Wonders - 0.6 km / 0.4 mi
Playa del Carmen Main Beach - 0.7 km / 0.4 mi
Riviera Gran Casino - 0.7 km / 0.4 mi
Chabad Playa del Carmen - 0.8 km / 0.5 mi
Frida Kahlo Museum - 0.8 km / 0.5 mi
Mercado Playa del Carmen - 0.8 km / 0.5 mi

The nearest airports are:
Cozumel Intl. Airport (CZM) - 36 km / 22.4 mi
Cancun Intl. Airport (CUN) - 55.7 km / 34.6 mi
Tulum Intl. Airport (TQO) - 105.5 km / 65.6 mi

Facilities


Relax and unwind with massages and facials. You're sure to appreciate the recreational amenities, including an outdoor pool and bicycles to rent. Additional amenities at this Colonial hotel include complimentary wireless internet access and concierge services.

Business Facilities


Featured amenities include express check-out, a 24-hour front desk, and multilingual staff.

Dining


Grab a bite to eat at Coloretta, a poolside restaurant, or stay in and take advantage of the room service (during limited hours). A complimentary continental breakfast is served daily from 7:00 AM to 11:00 AM.

Rooms


Make yourself at home in one of the 33 individually decorated guestrooms. Cable television is provided for your entertainment. Bathrooms feature showers with rainfall showerheads and complimentary toiletries. Conveniences include safes and complimentary bottled water, and housekeeping is provided daily.

All facilities in Hotel Hacienda Paradise

Swimming Pool Hotel Hacienda Paradise
Swimming Pool
Entertainment Facility Hotel Hacienda Paradise
Entertainment Facility
Common Space Hotel Hacienda Paradise
Common Space
Lobby Hotel Hacienda Paradise
Lobby
Exterior Hotel Hacienda Paradise
Exterior

Things to Do

  • Romantic proposal packages
  • Outdoor pool
  • Beach towel
  • Library
  • Spa
  • Pool sun loungers

Hotel Services

  • Luggage storage
  • Express check-out
  • Multilingual staff
  • 24-hour Receptionist
  • Concierge

Food and Drinks

  • Continental breakfast
  • Breakfast
  • Snack bar

General

  • Smoking area
  • Terrace

Accessibilty

  • Wheelchair accessible
  • Disabled access friendly

Public Facilities

  • Parking
  • Safety deposit box

Transportation

  • Bicycle rental

Connectivity

  • Free WiFi

Nearby Facilities

  • ATM/Banking

Accommodation Policy & General Information in Hotel Hacienda Paradise

Important Note
Planning to check in outside the check-in time (such as early morning or late in the evening)? You can arrange it directly with the property!
  • Pool access available from 8:00 AM to 8:00 PM.
  • Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
  • One child 7 years old or younger stays free when occupying the parent or guardian's room, using existing bedding. Children may not be eligible for complimentary breakfast.
  • Only registered guests are allowed in the guestrooms.
  • No pets and no service animals are allowed at this property.
  • A car is not required for transportation to and from this property.
  • Contactless check-in and contactless check-out are available.

Check-in/Check-out Time

Check-in:
15:00 - 00:00
Check-out:
Before 12:00

  • Nearby parking fee: MXN 150 per day (16 ft away; open 10:00 AM to 10:00 PM)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Service Animals Not Allowed

Professional property host/manager, Contactless check-out is available, Beach nearby, Noise-free rooms not guaranteed, Contactless check-in is available, No elevators

General Information

Popular Facilities
Swimming Pool, 24-Hour Front Desk, Parking, WiFi
Check-In / Check-Out Time
From 15:00 - 00:00 - to 12:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at Hotel Hacienda Paradise
33
Number of floors in Hotel Hacienda Paradise
2
Another facilities in Hotel Hacienda Paradise
Romantic proposal packages, Outdoor pool, Beach towel, Library, Spa

Frequently asked question in Hotel Hacienda Paradise

What are available facilities at Hotel Hacienda Paradise?
There are top facilites at Hotel Hacienda Paradise such as Swimming Pool, 24-Hour Front Desk, Parking, WiFi. (some may require extra charges)
What is normal check-in & check-out time at Hotel Hacienda Paradise?
The standard check-in time at Hotel Hacienda Paradise is starting from 15:00 - 00:00 while the latest check-out time is at Before 12:00
Does Hotel Hacienda Paradise provide breakfast?
Yes, Hotel Hacienda Paradise provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is the star rating of Hotel Hacienda Paradise?
Hotel Hacienda Paradise is a 3.5-star hotel.
How many floors does Hotel Hacienda Paradise have?
Hotel Hacienda Paradise has 2 floors.
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More Reviews from Other Guests in Hotel Hacienda Paradise

8.4
Very Good
From 501 reviews
Cleanliness

8.6

Room Comfort

8.6

Location

9.4

Service and Facilites

8.8

Sort by
Most Relevant
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Traveler Reviews Hotel Hacienda Paradise

Number of reviews per page
20
40
Top reviews
Sam
icon-
10.0
/10
Reviewed 13 week(s) ago

Hotels.com verified review

Great location, friendly staff, very affordable!
katelyn
icon-with Friends
with Friends
4.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

We arrived in two groups. I had requested rooms close together. I wasn’t sure if this was not possible or just not done. However they were very kind to bring us a fridge for one of the rooms. On the first day there my gf picked out an outfit for dinner, put it back in her suitcase. We got dressed for the beach. Came back to change for dinner. I specifically asked the maid not to enter the room. My friend is looking for her brand new top she literally had on two hours ago in her luggage. I know how it sounds blaming people in the service industry for theft. We triple double checked. We decided to rent an air bnb for the next day. Id stay here again if I was on a tight budget. I found it clean, the man with curly hair and glasses as well as the blonde woman with glasses were really really great. Mixed review. At the end of the day, we wanted our group closer together.
Read More
Alexandre
8.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Good clean room great atmosphere . I would come back. Thank you for the hospitality
Lucy
icon-with Partner
with Partner
4.0
/10
Reviewed 14 week(s) ago

Hotels.com verified review

I use to stay here allot. It included free breakfast at the cafe across the street . Massage on site . Art classes . It’s def changed. . We booked two beds room. The beds were hard as a rock. They changed the open area by pool to their own cafe . Includes breakfast at hotel now Which is weak coffee and hard dry toast .. room came with two small bottles of water. I asked for a couple more bc we hadn’t gotten to store it was late was told no .. they are all counted. So would miss inventory for tomorrow .. so I had to have them fil my empty bottle three times . Asked for egg rate . Didn’t have .. but gave me a foam couch cushion .. asked blanket .. got a sheet . Used to locate place .. I usually stay in a room with king bed. Those beds were softer.
Read More
Mark
icon-Leisure
Leisure
4.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Tried to charge me for "tax" of $30 on top of what expedia said was paid in full. No blankets, just sheets. Expedia lists as including breakfast. When I asked the desk, they said yes and gave me a paper ticket. I gave the ticket to the cafe girl and picked something off the menu. She then gave me a bill at the end. I said that I had given her the ticket and she said the ticket is just for that section... a bar with juice, water, and plain bread. So I got con'd into buying their breakfast.
Read More
Serena
icon-Leisure with Friends
Leisure with Friends
8.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

the place is less than a minute by walk from the Main Street, so it's perfect. the receptionist was really nice and sweet, but I didn't really got to see the hotel since I stayed only a night, overall it was nice.
Hysni
4.0
/10
Reviewed 20 week(s) ago

Expedia Group verified review

I booked this hotel for 9 days but I did left 4 days early without getting my money back! There is loud music 5th isn’t that far from the hotel, there is bathrooms windows without glass so if you don’t have professional earbuds to sleep this place isn’t good for you! They say there is breakfast but there is only some black coffee , fridges make noise like train and loud I asked very day to change but they always say tomorrow! Staff very unprofessional especially night staff mean and very very rude! There is mold in bathroom walls floor etc there!
Read More
karlton
icon-
6.0
/10
Reviewed 20 week(s) ago

Hotels.com verified review

Great location!!! Walking distance to everything. Average price for the area. Says breakfast included, however it is NOT a real breakfast at all. Toast, water & coffee,.. that’s it.
Thomas
icon-Leisure
Leisure
6.0
/10
Reviewed 20 week(s) ago

Expedia Group verified review

Room was fine Pool area was attractive Breakfast was laughable. Even though it was on our reservation they wouldn’t let us have free breakfast first day. But when I saw all they had was old toast and coffee I didn’t want it anyway Very far away from downtown Only gave two towels for three of us Tried charging us more for using the extra towel although we booked for three people Was fine but would not go back
Read More
Hesser
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 21 week(s) ago

Expedia Group verified review

Vanessa and colleagues were absolutely fantastic the whole time we stayed.
moidheen
icon-Leisure Family
Leisure Family
2.0
/10
Reviewed 24 week(s) ago

Expedia Group verified review

when I entered the room was surprised with a uncleaned & not working flush washroom. Overall, Hotel is untidy trust me not worth to stay at this place
Alan
icon-Leisure
Leisure
8.0
/10
Reviewed 24 week(s) ago

Expedia Group verified review

Good hotel overall, need updates
Dawn Kathleen
10.0
/10
Reviewed 25 week(s) ago

Expedia Group verified review

Room clean staff great
Travis
icon-Leisure Family
Leisure Family
2.0
/10
Reviewed 27 week(s) ago

Expedia Group verified review

The only nice thing I have to say is the location is pretty good. The construction on 3 sides of the hotel, plumbing that resulted in needing to use the staff bathroom for 24 hours, inabilty to give us hand soap for 3 days, unwillingness to give us enough towels for every person staying in the room, no screen on our patio door and the hotel’s unwillingness to work with us or provide any type of offset or compensation - detracted from our stay. Other things like: uncomfortable beds, not enough blankets, no glasses/cups in the room, cold pre-toasted toast, unwillingness to let us take coffee/tea back to room, only cleaning our room on the last day of our stay are likely more a function of the quality/standards of the property which should probably be classified as a 2 star motel at best.
Read More
Alejandro
6.0
/10
Reviewed 29 week(s) ago

Expedia Group verified review

No hot water and no parking on premises like is told
jose
4.0
/10
Reviewed 30 week(s) ago

Expedia Group verified review

Hotel to old and restaurant service very bad
Patricia
8.0
/10
Reviewed 32 week(s) ago

Expedia Group verified review

Staff was friendly and polite , and very helpful! Thank you.
Dawn
icon-with Partner
with Partner
6.0
/10
Reviewed 35 week(s) ago

Hotels.com verified review

Loved the property location, but the pool wasn't taking care of and for breakfast you only get toast and coffee when it says breakfast Included.
Michael Raul
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 37 week(s) ago

Expedia Group verified review

Nice staff, clean rooms
robert
10.0
/10
Reviewed 40 week(s) ago

Expedia Group verified review

It was a perfect stay
Number of reviews per page
20
40

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Lobby 4 Hotel Hacienda Paradise

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.

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Copyright © 2026 Traveloka. All rights reserved
8.4
Very Good
From 501 reviews
Cleanliness

8.6

Room Comfort

8.6

Location

9.4

Service and Facilites

8.8

Sort by
Most Relevant
Preferences
See All

Traveler Reviews Hotel Hacienda Paradise

Number of reviews per page
20
40
Top reviews
Sam
icon-
10.0
/10
Reviewed 13 week(s) ago

Hotels.com verified review

Great location, friendly staff, very affordable!
katelyn
icon-with Friends
with Friends
4.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

We arrived in two groups. I had requested rooms close together. I wasn’t sure if this was not possible or just not done. However they were very kind to bring us a fridge for one of the rooms. On the first day there my gf picked out an outfit for dinner, put it back in her suitcase. We got dressed for the beach. Came back to change for dinner. I specifically asked the maid not to enter the room. My friend is looking for her brand new top she literally had on two hours ago in her luggage. I know how it sounds blaming people in the service industry for theft. We triple double checked. We decided to rent an air bnb for the next day. Id stay here again if I was on a tight budget. I found it clean, the man with curly hair and glasses as well as the blonde woman with glasses were really really great. Mixed review. At the end of the day, we wanted our group closer together.
Read More
Alexandre
8.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Good clean room great atmosphere . I would come back. Thank you for the hospitality
Lucy
icon-with Partner
with Partner
4.0
/10
Reviewed 14 week(s) ago

Hotels.com verified review

I use to stay here allot. It included free breakfast at the cafe across the street . Massage on site . Art classes . It’s def changed. . We booked two beds room. The beds were hard as a rock. They changed the open area by pool to their own cafe . Includes breakfast at hotel now Which is weak coffee and hard dry toast .. room came with two small bottles of water. I asked for a couple more bc we hadn’t gotten to store it was late was told no .. they are all counted. So would miss inventory for tomorrow .. so I had to have them fil my empty bottle three times . Asked for egg rate . Didn’t have .. but gave me a foam couch cushion .. asked blanket .. got a sheet . Used to locate place .. I usually stay in a room with king bed. Those beds were softer.
Read More
Mark
icon-Leisure
Leisure
4.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Tried to charge me for "tax" of $30 on top of what expedia said was paid in full. No blankets, just sheets. Expedia lists as including breakfast. When I asked the desk, they said yes and gave me a paper ticket. I gave the ticket to the cafe girl and picked something off the menu. She then gave me a bill at the end. I said that I had given her the ticket and she said the ticket is just for that section... a bar with juice, water, and plain bread. So I got con'd into buying their breakfast.
Read More
Serena
icon-Leisure with Friends
Leisure with Friends
8.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

the place is less than a minute by walk from the Main Street, so it's perfect. the receptionist was really nice and sweet, but I didn't really got to see the hotel since I stayed only a night, overall it was nice.
Hysni
4.0
/10
Reviewed 20 week(s) ago

Expedia Group verified review

I booked this hotel for 9 days but I did left 4 days early without getting my money back! There is loud music 5th isn’t that far from the hotel, there is bathrooms windows without glass so if you don’t have professional earbuds to sleep this place isn’t good for you! They say there is breakfast but there is only some black coffee , fridges make noise like train and loud I asked very day to change but they always say tomorrow! Staff very unprofessional especially night staff mean and very very rude! There is mold in bathroom walls floor etc there!
Read More
karlton
icon-
6.0
/10
Reviewed 20 week(s) ago

Hotels.com verified review

Great location!!! Walking distance to everything. Average price for the area. Says breakfast included, however it is NOT a real breakfast at all. Toast, water & coffee,.. that’s it.
Thomas
icon-Leisure
Leisure
6.0
/10
Reviewed 20 week(s) ago

Expedia Group verified review

Room was fine Pool area was attractive Breakfast was laughable. Even though it was on our reservation they wouldn’t let us have free breakfast first day. But when I saw all they had was old toast and coffee I didn’t want it anyway Very far away from downtown Only gave two towels for three of us Tried charging us more for using the extra towel although we booked for three people Was fine but would not go back
Read More
Hesser
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 21 week(s) ago

Expedia Group verified review

Vanessa and colleagues were absolutely fantastic the whole time we stayed.
moidheen
icon-Leisure Family
Leisure Family
2.0
/10
Reviewed 24 week(s) ago

Expedia Group verified review

when I entered the room was surprised with a uncleaned & not working flush washroom. Overall, Hotel is untidy trust me not worth to stay at this place
Alan
icon-Leisure
Leisure
8.0
/10
Reviewed 24 week(s) ago

Expedia Group verified review

Good hotel overall, need updates
Dawn Kathleen
10.0
/10
Reviewed 25 week(s) ago

Expedia Group verified review

Room clean staff great
Travis
icon-Leisure Family
Leisure Family
2.0
/10
Reviewed 27 week(s) ago

Expedia Group verified review

The only nice thing I have to say is the location is pretty good. The construction on 3 sides of the hotel, plumbing that resulted in needing to use the staff bathroom for 24 hours, inabilty to give us hand soap for 3 days, unwillingness to give us enough towels for every person staying in the room, no screen on our patio door and the hotel’s unwillingness to work with us or provide any type of offset or compensation - detracted from our stay. Other things like: uncomfortable beds, not enough blankets, no glasses/cups in the room, cold pre-toasted toast, unwillingness to let us take coffee/tea back to room, only cleaning our room on the last day of our stay are likely more a function of the quality/standards of the property which should probably be classified as a 2 star motel at best.
Read More
Alejandro
6.0
/10
Reviewed 29 week(s) ago

Expedia Group verified review

No hot water and no parking on premises like is told
jose
4.0
/10
Reviewed 30 week(s) ago

Expedia Group verified review

Hotel to old and restaurant service very bad
Patricia
8.0
/10
Reviewed 32 week(s) ago

Expedia Group verified review

Staff was friendly and polite , and very helpful! Thank you.
Dawn
icon-with Partner
with Partner
6.0
/10
Reviewed 35 week(s) ago

Hotels.com verified review

Loved the property location, but the pool wasn't taking care of and for breakfast you only get toast and coffee when it says breakfast Included.
Michael Raul
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 37 week(s) ago

Expedia Group verified review

Nice staff, clean rooms
robert
10.0
/10
Reviewed 40 week(s) ago

Expedia Group verified review

It was a perfect stay
Number of reviews per page
20
40