Hotel Hacienda Paradise

Hotels
8.4
/10
Very Good
501 reviews

What Guests Say About Their Stay

Verified traveler

10.0
/ 10
Excellent stay. Nice complimentary breakfast coffee and toast with eggs only $4.00 extra.

Aimee

10.0
/ 10
This property met my expectations. It is a modest hotel with great customer service, safe, and located close to all the fun in Playa del Carmen. The best affordable place to eat at a 10 minutes walk was El Fogon.

Boncompagni

10.0
/ 10
J'ai passé une semaine parfaite dans cette petit hotel situé en plein centre ville et à deux pas des plages. Les chambres sont tres grandes et tres functionnelles avec balcon. La piscine est magnifiques entourée des belles verdures et fleurs. Le petit dejeuner c'est une simple assiette avec des oeufs et des fruits, du café et du bon jus d'hybiscus, c'est pas tres copieux mais c'est tres bon et surtout ont est bien servie par le Monsieur tout le matin et surtout le cadre en face de la piscine c'est vraiment magnifiques. J'ai donne 10 sur 10 aussi sur l'emplacement car on est à deux pas de tout: on etait arrivées tres tard le soir et j'avait pas de prise chargeur alors j'etait juste derriere l'hotel pour l'acheter car il y a pleins des magasins ouverts jusqu'à tard. Un grand merci à la fille de la reception avec les tresses super sympa et tres disponible et aussi à la dame qui parlait parfetement italiens qui travaille dans l'hotel pour ses conseils et sa gentillesse. Un grand merci au monsieur qui travaille au restaurant pour ses conseil et son sourire. Par contre mieux choisir une chambre à l'etage car les chambres au rez de chaussez sent un peu de mousissure. N'ecoutez pas les commentaires negatifs car qualité-prix ca merite un 10 sur 10.
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In the Area
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Ave 10 Entre Calle 20 Y 22 Norte, Solidaridad, Estado de Quintana Roo, Mexico, 77710

Main Facilities

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Swimming Pool
Restaurant
24-Hour Front Desk
WiFi
Staying at Hotel Hacienda Paradise is a good choice when you are visiting Solidaridad. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
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Hotel Hacienda Paradise Address: Map & Location

Ave 10 Entre Calle 20 Y 22 Norte, Solidaridad, Estado de Quintana Roo, Mexico, 77710
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Discover More About Hotel Hacienda Paradise

Location


Staying at Hotel Hacienda Paradise is a good choice when you are visiting Solidaridad.

About Hotel Hacienda Paradise

Have an enjoyable and relaxing day at the pool, whether you’re traveling solo or with your loved ones.

Get the best deal for finest quality of spa treatment to unwind and rejuvenate yourself.

24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.

Savor your favorite dishes with special cuisines from Hotel Hacienda Paradise exclusively for you.

Hotel Hacienda Paradise is a hotel with great comfort and excellent service according to most hotel's guests.

With all facilities offered, Hotel Hacienda Paradise is the right place to stay.

All facilities in Hotel Hacienda Paradise

Others Hotel Hacienda Paradise
Others

Things to Do

  • Romantic proposal packages
  • Beach umbrella
  • Outdoor pool
  • Beach towel
  • Library
  • Spa
  • Pool sun loungers

Hotel Services

  • Tours
  • Luggage storage
  • Express check-out
  • Multilingual staff
  • 24-hour Receptionist
  • Concierge

Public Facilities

  • Others
  • Restaurant
  • Safety deposit box

Food and Drinks

  • Breakfast
  • Snack bar

General

  • Smoking area
  • Terrace

Connectivity

  • Free WiFi

Nearby Facilities

  • ATM/Banking

Accommodation Policy & General Information in Hotel Hacienda Paradise

Important Note
Planning to check in outside the check-in time (such as early morning or late in the evening)? You can arrange it directly with the property!
  • Nearby parking fee: MXN 150 per day (16 ft away; open 10:00 AM to 10:00 PM)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: MXN 58.66 per accommodation, per night

We have included all charges provided to us by the property.

  • Extra-person charges may apply and vary depending on property policy
  • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
  • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
  • The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
  • This property accepts credit cards, debit cards, and cash
  • This property reserves the right to pre-authorize the guest's credit card prior to arrival.
  • Noise-free guestrooms cannot be guaranteed
  • Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.

Hotel only accepts guests with minimum age of 18

Check-in/Check-out Time

Check-in:
15:00 - 00:00
Check-out:
Before 12:00
Hotel policy is not yet available.

General Information

Popular Facilities
Swimming Pool, Restaurant, 24-Hour Front Desk, WiFi
Check-In / Check-Out Time
From 15:00 - 00:00 - to 12:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at Hotel Hacienda Paradise
33
Number of floors in Hotel Hacienda Paradise
2
Another facilities in Hotel Hacienda Paradise
Romantic proposal packages, Beach umbrella, Outdoor pool, Beach towel, Library

Frequently asked question in Hotel Hacienda Paradise

What are available facilities at Hotel Hacienda Paradise?
There are top facilites at Hotel Hacienda Paradise such as Swimming Pool, Restaurant, 24-Hour Front Desk, WiFi. (some may require extra charges)
What Time is Check In & Check Out at Hotel Hacienda Paradise?
Check-in time at Hotel Hacienda Paradise is staring from 15:00 - 00:00 while the latest check-out time is at before Before 12:00. If you need a hotel early check-in or late check-out, you can submit a special request during your booking. Important: Special requests for flexible check-in or check-out times are subject to availability and cannot be guaranteed. If having an early check-in or late check-out is important for your travel plans, please review the cancellation policy before confirming your reservation.
Does Hotel Hacienda Paradise provide breakfast?
Yes, Hotel Hacienda Paradise provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is The Star Hotel Classification of Hotel Hacienda Paradise?
Hotel Hacienda Paradise is officially classified as a 3.5-star hotel. This star hotel classification indicates the standard of facilities and services provided to guests.
How many floors does Hotel Hacienda Paradise have?
Hotel Hacienda Paradise has 2 floors.
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More Reviews from Other Guests in Hotel Hacienda Paradise

8.4
Very Good
From 501 reviews
Cleanliness

8.6

Room Comfort

8.6

Location

9.4

Service and Facilites

8.8

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Traveler Reviews Hotel Hacienda Paradise

Number of reviews per page
20
40
Top reviews
karlton
6.0
/10
Reviewed 13 week(s) ago

Hotels.com verified review

Great location!!! Walking distance to everything. Average price for the area. Says breakfast included, however it is NOT a real breakfast at all. Toast, water & coffee,.. that’s it.
Thomas
icon-Leisure
Leisure
6.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Room was fine Pool area was attractive Breakfast was laughable. Even though it was on our reservation they wouldn’t let us have free breakfast first day. But when I saw all they had was old toast and coffee I didn’t want it anyway Very far away from downtown Only gave two towels for three of us Tried charging us more for using the extra towel although we booked for three people Was fine but would not go back
Read More
Hesser
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Vanessa and colleagues were absolutely fantastic the whole time we stayed.
moidheen
icon-Leisure Family
Leisure Family
2.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

when I entered the room was surprised with a uncleaned & not working flush washroom. Overall, Hotel is untidy trust me not worth to stay at this place
Alan
icon-Leisure
Leisure
8.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

Good hotel overall, need updates
Dawn Kathleen
10.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

Room clean staff great
Travis
icon-Leisure Family
Leisure Family
2.0
/10
Reviewed 20 week(s) ago

Expedia Group verified review

The only nice thing I have to say is the location is pretty good. The construction on 3 sides of the hotel, plumbing that resulted in needing to use the staff bathroom for 24 hours, inabilty to give us hand soap for 3 days, unwillingness to give us enough towels for every person staying in the room, no screen on our patio door and the hotel’s unwillingness to work with us or provide any type of offset or compensation - detracted from our stay. Other things like: uncomfortable beds, not enough blankets, no glasses/cups in the room, cold pre-toasted toast, unwillingness to let us take coffee/tea back to room, only cleaning our room on the last day of our stay are likely more a function of the quality/standards of the property which should probably be classified as a 2 star motel at best.
Read More
Alejandro
6.0
/10
Reviewed 22 week(s) ago

Expedia Group verified review

No hot water and no parking on premises like is told
jose
4.0
/10
Reviewed 22 week(s) ago

Expedia Group verified review

Hotel to old and restaurant service very bad
Patricia
8.0
/10
Reviewed 25 week(s) ago

Expedia Group verified review

Staff was friendly and polite , and very helpful! Thank you.
Dawn
6.0
/10
Reviewed 28 week(s) ago

Hotels.com verified review

Loved the property location, but the pool wasn't taking care of and for breakfast you only get toast and coffee when it says breakfast Included.
Michael Raul
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 30 week(s) ago

Expedia Group verified review

Nice staff, clean rooms
robert
10.0
/10
Reviewed 33 week(s) ago

Expedia Group verified review

It was a perfect stay
Geoffrey
icon-Business
Business
6.0
/10
Reviewed 34 week(s) ago

Expedia Group verified review

I have stayed at this property many times in the past and it has turned for the worse. I won't be returning.
Nataniel
icon-Leisure with Children
Leisure with Children
8.0
/10
Reviewed 35 week(s) ago

Expedia Group verified review

Friendly staff. Room is great. Pool seemed a bit dirty and it is not safe for kids under 4 years.
Alexandra
icon-Leisure Family
Leisure Family
6.0
/10
Reviewed 35 week(s) ago

Expedia Group verified review

Great budget option for the clean rooms and handy location, but noisy at night, overcrowding at breakfast and inconvenient that the pool is not available till 10am. Worth the trade off if location and budget are your priorities.
Sarah
icon-Leisure Family
Leisure Family
6.0
/10
Reviewed 36 week(s) ago

Expedia Group verified review

The photos of this property were a bit deceiving. But my main issue was with the towel replacement policies. They only replace your towels every 3 days but for my stay they never came by to replace our towels. No one asked if we needed new towels. We had to ask maintenance to take our dirty towels, and even then they only gave us one clean towel to use.
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Wendy
icon-Leisure with Children
Leisure with Children
6.0
/10
Reviewed 37 week(s) ago

Expedia Group verified review

Walkable areas close to the beaches and the fifth ave. The Wi-Fi wasn’t working good enough.
Kevin
icon-Leisure with Partner
Leisure with Partner
8.0
/10
Reviewed 38 week(s) ago

Expedia Group verified review

The manager Gerardo and his staff were great. For the money the hotel was a deal, pool area was nice and quiet. The lady that ran the breakfast was awesome and very accommodating. Very close to 5th Ave, upscale grocery store 2 blocks away and walmart was only a 10 - 15 minute walk.
Irma
icon-Leisure with Partner
Leisure with Partner
6.0
/10
Reviewed 39 week(s) ago

Expedia Group verified review

Liked the location. Did not like the breakfast. Cold toast and coffee does not make for a great morning. They need more items or should advertise as just complementary coffee and tea.
Number of reviews per page
20
40

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Others 4 Hotel Hacienda Paradise

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
8.4
Very Good
From 501 reviews
Cleanliness

8.6

Room Comfort

8.6

Location

9.4

Service and Facilites

8.8

Sort by
Most Relevant
Preferences
See All

Traveler Reviews Hotel Hacienda Paradise

Number of reviews per page
20
40
Top reviews
karlton
6.0
/10
Reviewed 13 week(s) ago

Hotels.com verified review

Great location!!! Walking distance to everything. Average price for the area. Says breakfast included, however it is NOT a real breakfast at all. Toast, water & coffee,.. that’s it.
Thomas
icon-Leisure
Leisure
6.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Room was fine Pool area was attractive Breakfast was laughable. Even though it was on our reservation they wouldn’t let us have free breakfast first day. But when I saw all they had was old toast and coffee I didn’t want it anyway Very far away from downtown Only gave two towels for three of us Tried charging us more for using the extra towel although we booked for three people Was fine but would not go back
Read More
Hesser
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Vanessa and colleagues were absolutely fantastic the whole time we stayed.
moidheen
icon-Leisure Family
Leisure Family
2.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

when I entered the room was surprised with a uncleaned & not working flush washroom. Overall, Hotel is untidy trust me not worth to stay at this place
Alan
icon-Leisure
Leisure
8.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

Good hotel overall, need updates
Dawn Kathleen
10.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

Room clean staff great
Travis
icon-Leisure Family
Leisure Family
2.0
/10
Reviewed 20 week(s) ago

Expedia Group verified review

The only nice thing I have to say is the location is pretty good. The construction on 3 sides of the hotel, plumbing that resulted in needing to use the staff bathroom for 24 hours, inabilty to give us hand soap for 3 days, unwillingness to give us enough towels for every person staying in the room, no screen on our patio door and the hotel’s unwillingness to work with us or provide any type of offset or compensation - detracted from our stay. Other things like: uncomfortable beds, not enough blankets, no glasses/cups in the room, cold pre-toasted toast, unwillingness to let us take coffee/tea back to room, only cleaning our room on the last day of our stay are likely more a function of the quality/standards of the property which should probably be classified as a 2 star motel at best.
Read More
Alejandro
6.0
/10
Reviewed 22 week(s) ago

Expedia Group verified review

No hot water and no parking on premises like is told
jose
4.0
/10
Reviewed 22 week(s) ago

Expedia Group verified review

Hotel to old and restaurant service very bad
Patricia
8.0
/10
Reviewed 25 week(s) ago

Expedia Group verified review

Staff was friendly and polite , and very helpful! Thank you.
Dawn
6.0
/10
Reviewed 28 week(s) ago

Hotels.com verified review

Loved the property location, but the pool wasn't taking care of and for breakfast you only get toast and coffee when it says breakfast Included.
Michael Raul
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 30 week(s) ago

Expedia Group verified review

Nice staff, clean rooms
robert
10.0
/10
Reviewed 33 week(s) ago

Expedia Group verified review

It was a perfect stay
Geoffrey
icon-Business
Business
6.0
/10
Reviewed 34 week(s) ago

Expedia Group verified review

I have stayed at this property many times in the past and it has turned for the worse. I won't be returning.
Nataniel
icon-Leisure with Children
Leisure with Children
8.0
/10
Reviewed 35 week(s) ago

Expedia Group verified review

Friendly staff. Room is great. Pool seemed a bit dirty and it is not safe for kids under 4 years.
Alexandra
icon-Leisure Family
Leisure Family
6.0
/10
Reviewed 35 week(s) ago

Expedia Group verified review

Great budget option for the clean rooms and handy location, but noisy at night, overcrowding at breakfast and inconvenient that the pool is not available till 10am. Worth the trade off if location and budget are your priorities.
Sarah
icon-Leisure Family
Leisure Family
6.0
/10
Reviewed 36 week(s) ago

Expedia Group verified review

The photos of this property were a bit deceiving. But my main issue was with the towel replacement policies. They only replace your towels every 3 days but for my stay they never came by to replace our towels. No one asked if we needed new towels. We had to ask maintenance to take our dirty towels, and even then they only gave us one clean towel to use.
Read More
Wendy
icon-Leisure with Children
Leisure with Children
6.0
/10
Reviewed 37 week(s) ago

Expedia Group verified review

Walkable areas close to the beaches and the fifth ave. The Wi-Fi wasn’t working good enough.
Kevin
icon-Leisure with Partner
Leisure with Partner
8.0
/10
Reviewed 38 week(s) ago

Expedia Group verified review

The manager Gerardo and his staff were great. For the money the hotel was a deal, pool area was nice and quiet. The lady that ran the breakfast was awesome and very accommodating. Very close to 5th Ave, upscale grocery store 2 blocks away and walmart was only a 10 - 15 minute walk.
Irma
icon-Leisure with Partner
Leisure with Partner
6.0
/10
Reviewed 39 week(s) ago

Expedia Group verified review

Liked the location. Did not like the breakfast. Cold toast and coffee does not make for a great morning. They need more items or should advertise as just complementary coffee and tea.
Number of reviews per page
20
40