天堂庄园酒店

Old and dated hotel. The pool floor was green and it was not cleaned till the next day. The bed matresses were very hard and the pillows worse. The 'white' towels were of an unknown color. No water or safe in the bedroom. The included breakfast was horrible, just coffee and cold toasts, with your choice of butter or jam. The only good thing about this place is the location and the staff. I will not stay there again.

Muy viejo el hotel, lo bueno es la ubicación y el staff del restaurante es muy amable.

I travel a lot. In all my years, this was the absolute worst, most despicable place I have ever stayed at. The hotel itself was decent. But the staff, just awful. The sourpuss, unhelpful receptionist. The rude, aggressive manager. Just a terrible experience overall. The client's happiness does not matter AT ALL at this hotel. I would rather sleep on the street than stay one more night at this dump.

Pros was the pool and it was quiet.

Pleasant place to relax, especially with the greenery around the pool. No covers on beds, just sheets; ‘breakfast’ was coffee, water and pre-cooked toast with jam, not even cream. Some rooms have fridges but not all, no glassware. We got what we paid for though, and location was perfect.

Bra läge och rena men slitna rum. Poolen var inte fräsch

La alberca un poco sucia los cuartos descuidados pero pues cumple con la expectativa costo servicio cerca de todo muy bien ubicado si volvería

Clean room. Near 5ta Avenida. Room is ok for the price. They also offer food at an extra charge.

Great location, friendly staff, very affordable!

Quarto imundo. Chão sujo. Limpeza realizada apenas a cada dois dias. Cofre do quarto não funcionava. Apenas um sabonete de tamanho pequeno no quarto para a pia e para o chuveiro. Estávamos em família com 4 pessoas mas haviam apenas 3 toalhas no quarto. Fomos pedir uma toalha a mais e um rapaz da recepção que se apresentou como gerente, nos questionou o porque que precisávamos de uma toalha a mais. Nos acusou de estar escondendo uma pessoa a mais no quarto ou estar roubando toalha… Detalhe: estávamos viajando em família : 4 pessoas sendo duas crianças uma de 9 anos e outra de 14 anos.. Pior experiência em hotel de minha vida.

We arrived in two groups. I had requested rooms close together. I wasn’t sure if this was not possible or just not done. However they were very kind to bring us a fridge for one of the rooms. On the first day there my gf picked out an outfit for dinner, put it back in her suitcase. We got dressed for the beach. Came back to change for dinner. I specifically asked the maid not to enter the room. My friend is looking for her brand new top she literally had on two hours ago in her luggage. I know how it sounds blaming people in the service industry for theft. We triple double checked. We decided to rent an air bnb for the next day. Id stay here again if I was on a tight budget. I found it clean, the man with curly hair and glasses as well as the blonde woman with glasses were really really great. Mixed review. At the end of the day, we wanted our group closer together.

La taza del baño estaba rota y tiraba agua, se inundo el area del baño

Good clean room great atmosphere . I would come back. Thank you for the hospitality

I use to stay here allot. It included free breakfast at the cafe across the street . Massage on site . Art classes . It’s def changed. . We booked two beds room. The beds were hard as a rock. They changed the open area by pool to their own cafe . Includes breakfast at hotel now Which is weak coffee and hard dry toast .. room came with two small bottles of water. I asked for a couple more bc we hadn’t gotten to store it was late was told no .. they are all counted. So would miss inventory for tomorrow .. so I had to have them fil my empty bottle three times . Asked for egg rate . Didn’t have .. but gave me a foam couch cushion .. asked blanket .. got a sheet . Used to locate place .. I usually stay in a room with king bed. Those beds were softer.

Todo muy bien, calidad/precio ,el.desayuno solo cafe y pan 🍞 tostado pero el costo para complementar es muy bajo de buena calidad lo que te sirven . Ubicacion ecxelente y el personal muy atento . Para los que van a rentar este hotel no quieran un resort jajajaja es muy bueno para el.precio y el servicio ,sean consientes y si quieren algo de primera les recomiendo vidanta o xcaret arte , ahi si los van a complacer a su gusto y no comenten cosas malas de algo que estan pagando barato sean prudentes . En general muy bien 👍 recomendado

Tried to charge me for "tax" of $30 on top of what expedia said was paid in full. No blankets, just sheets. Expedia lists as including breakfast. When I asked the desk, they said yes and gave me a paper ticket. I gave the ticket to the cafe girl and picked something off the menu. She then gave me a bill at the end. I said that I had given her the ticket and she said the ticket is just for that section... a bar with juice, water, and plain bread. So I got con'd into buying their breakfast.

Quiza el personal podría ser más amable...

the place is less than a minute by walk from the Main Street, so it's perfect. the receptionist was really nice and sweet, but I didn't really got to see the hotel since I stayed only a night, overall it was nice.

Esta estadía no estuvo tan buena como la anterior.

No tienen estacionamiento propio