天堂庄园酒店

This property has a great location. It sits right on 10th Ave. Close to 5th & 38th Ave. which are all main streets to walk, shop & dine. The property has great potential & could be beautiful. Unfortunately our hotel stay was not ideal. The overall experience was unpleasant. The property is not well kept, maintained nor managed: needs cleaning everywhere, plants need watering, rooms are dirty, their complementary breakfast is water, coffee & sliced bread. There is always only 1 nice staff member in the lobby, however, can’t solve concerns. In our case they couldn’t provide a working safe box. So, we always had to carry our valuables wherever we would go. We knew that there would be no one available to handle any further concerns. It didn’t feel safe to stay in the room & have a restful night given that the door locks were bedroom knobs. No additional safety chains. In addition, beds were uncomfortable: sagging mattresses, lumpy pillows, thin linens & no comforters. The cleanliness of the room/bathroom/balcony was poor. Some areas of the bathroom looked like they hadn’t been cleaned in months: dirty bathroom door, mold around the shower. The glass door & wall had layers of soap scum. There was limited availability of towels, no bath mat towel & no wash cloths. We had to use the 1 hand towel provided as the bath math. The safe box was broken & no additional boxes were available. The AC Unit is a moldy mini split. I do not recommend staying at this hotel not even for sleeping.

Excelente hotel, el problema es que no tiene estacionamiento

Everything was great, except that the reservation said breakfast was included, but the staff told us it was only coffee and toast. Once we asked for coffee, they said they didn't have any.

We were very disappointed with our stay at this hotel. The breakfast consisted only of coffee and bread, which should not be advertised as a proper breakfast. The Wi-Fi did not work throughout the hotel and was only available in the reception area, which was very inconvenient. The overall maintenance of the property was poor, and the furniture was extremely old and worn out. Based on our experience, we would not choose to stay here again. The only positive aspects were the excellent location, very close to Fifth Avenue in Playa del Carmen, and the bed linens, which were very clean.

No habia internet y se escuchaba mucho ruido como si alguien quisiera entrar y no servia la caja fuerte

We enjoyed the fact that the breakfast area was by the pool so that the children could play whilst we had another coffee. The staff were friendly and helpful and because the hotel is quite small the children pretty much had the pool to themselves which was brilliant. The staff clean the rooms but in all honesty, this hotel could do with a lick of paint and some updating, the shower had used shampoo wrappers from previous guests, the room of mould as well as a few other things, however, you get what you pay for and as long as you are not expecting the ritz you wont be disappointed. Overall we enjoyed the few days we stayed here

Estaba aceptable la habitación sin embargo nos dieron la habitación a las 3:00 en punto y nos encontramos con una terraza sucia. La habitación estaba limpia, pisos limpios.

La ubicación y el precio es excelente. A solo pasos de la 5ta avenida, alrededor de la cuadra hay diversos lugares de comer, así como tiendas para suplir de cualquier artículo que se te haya quedado, alimentos agua embotellada, etc. En el mismo hotel puedes desayunar (la chica que prepara la comida es excelente) por un costo adicional, pero económico. La piscina esta abierta hasta por la noche, así que se puede usar al llegar de los tours. El servicio del personal excelente, pedí cambio de cubrecamas, cobertor para el frio en la noche, secador de cabello, toallas de piscina y todo me lo facilitaron rapidísimo. No es un lugar de lujos, pero tiene lo necesario para pasar la noche y algunas tardes que estuvimos, ya que todos los días teniamos tours fuera del hotel para conocer la zona. El sitio se siente seguro aún de noche. En par de ocasiones llegabamos tardes de los tours y caminamos sin problemas hasta el hotel.

Alors quoi dire de cet hôtel L’emplacement est parfait c’est le pont fort Le petit déjeuner est horrible c’est une honte pour un hôtel du café pas bon des tartine grillées très longtemps avant du coup c’est froid et tout mou l’eau a l’hibiscus n’arrive que vers 10h alors que les petits déjeuners commencent à 7h Sorti de ça si vous voulez autre chose c’est payant Ensuite deuxième point prévoyez de la monnaie car aucun parking gratuit e l’horodateur coûte 10 pesos par heure Dernier point le plus important ne laissez pas d’argent hors du coffre même de la monnaie et même dans votre sac car j’avais laissé 60 pesos pour 6 heures d’horodateurs dans la poche du haut de mon sac à dos et la personne du ménage a fouillée mon sac et me les a volé sans scrupules pendant que j’étais à la piscine juste en dessous de la chambre pour info 60 pesos c’est environ 3€ quelle honte ce n’est pas la somme mais le geste qui est honteux

The staff were all so sweet and attentive. The property was very beautiful. I would 100% stay here again

The cost is very accurate and my only "comment" will be for the installations 9/10. The room has hot water, Wifi, Pool, and is located in a very well area.

The staff were very helpful and kind. The location was the best, as it was close to 5th Avenue for shopping, the beach to relax and restaurants/bars to explore local tastes. I

Hébergement correspond au tarif, sympa pour une alte (nous y sommes restés qu'une nuit) , par contre pour le petit déjeuner, un conseil prenez le a l'extérieur.

Hôtel bien situé mais qui a connu des jours meilleurs, certainement il y a quelques années... Peintures, sanitaires, meubles d'un autre âge. Les photos sont très avantageuses par rapport a la realité. Piscine innacessible pendant notre séjour. Le petit déjeuner compris ne comprend que café, lait, eau, pain de mie grillé, beurre et confiture. Le reste est en extra. Parking payant autour de l'hôtel (c'est le cas partout à Playa) mais gratuit au supermarché à 500m. Globalement décevant.

The pictures on this site do not even come close to what you see in this property. The room was slightly dirty, the pool

Old and dated hotel. The pool floor was green and it was not cleaned till the next day. The bed matresses were very hard and the pillows worse. The 'white' towels were of an unknown color. No water or safe in the bedroom. The included breakfast was horrible, just coffee and cold toasts, with your choice of butter or jam. The only good thing about this place is the location and the staff. I will not stay there again.

Muy viejo el hotel, lo bueno es la ubicación y el staff del restaurante es muy amable.

I travel a lot. In all my years, this was the absolute worst, most despicable place I have ever stayed at. The hotel itself was decent. But the staff, just awful. The sourpuss, unhelpful receptionist. The rude, aggressive manager. Just a terrible experience overall. The client's happiness does not matter AT ALL at this hotel. I would rather sleep on the street than stay one more night at this dump.

Pros was the pool and it was quiet.

Pleasant place to relax, especially with the greenery around the pool. No covers on beds, just sheets; ‘breakfast’ was coffee, water and pre-cooked toast with jam, not even cream. Some rooms have fridges but not all, no glassware. We got what we paid for though, and location was perfect.