What do past guests say about Hotel Hacienda Paradise?

Hotel Hacienda Paradise is well-known for its Location, Room Comfort, Service and Facilites, as reviewed by verified Traveloka guests.

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Hotel Hacienda Paradise

Name: Hotel Hacienda Paradise
Address: Ave 10 Entre Calle 20 Y 22 Norte, Solidaridad, Estado de Quintana Roo, Mexico, 77710, Ave 10 Entre Calle 20 Y 22 Norte, Estado de Quintana Roo, 77710, Mexico
Rating: 8

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8.0

/10

Very Good

626 reviews

What Guests Say About Their Stay

Alma

10.0

/ 10

Everything was great, except that the reservation said breakfast was included, but the staff told us it was only coffee and toast. Once we asked for coffee, they said they didn't have any.

Rosalie

10.0

/ 10

The staff were all so sweet and attentive. The property was very beautiful. I would 100% stay here again

Jose

10.0

/ 10

Clean room. Near 5ta Avenida. Room is ok for the price. They also offer food at an extra charge.

In the Area

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Ave 10 Entre Calle 20 Y 22 Norte, Solidaridad, Estado de Quintana Roo, Mexico, 77710

Main Facilities

This accommodation offers:

Outdoor pool

Bicycle rental

Luggage storage

Wheelchair accessible

Express check-out

Library

Disabled access friendly

Multilingual staff

Staying at Hotel Hacienda Paradise is a good choice when you are visiting Solidaridad. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.

What's around Hotel Hacienda Paradise

Ave 10 Entre Calle 20 Y 22 Norte, Solidaridad, Estado de Quintana Roo, Mexico, 77710

Discover More Places

Discover More About Hotel Hacienda Paradise

General
Near Playa del Carmen Main Beach

Location
With a stay at Hotel Hacienda Paradise, you'll be centrally located in Playa del Carmen, steps from Quinta Avenida and Quinta Alegría Shopping Mall. This hotel is 0.4 mi (0.6 km) from Mamitas Beach and 0.4 mi (0.7 km) from Playa del Carmen Main Beach.

Attractions
Distances are displayed to the nearest 0.1 mile and kilometer.

Quinta Avenida - 0.1 km / 0.1 mi
Quinta Alegría Shopping Mall - 0.1 km / 0.1 mi
Mario Villanueva Madrid - 0.3 km / 0.2 mi
Calle 12 - 0.5 km / 0.3 mi
Calle Corazón - 0.5 km / 0.3 mi
Super Chedraui Selecto Avenida 10 - 0.5 km / 0.3 mi
Nuestra Senora del Carmen Catholic Church - 0.5 km / 0.3 mi
Mamitas Beach - 0.6 km / 0.4 mi
Pier Navega - 0.6 km / 0.4 mi
3D Museum of Wonders - 0.6 km / 0.4 mi
Playa del Carmen Main Beach - 0.7 km / 0.4 mi
Riviera Gran Casino - 0.7 km / 0.4 mi
Chabad Playa del Carmen - 0.8 km / 0.5 mi
Playa del Carmen Lighthouse - 0.8 km / 0.5 mi
Frida Kahlo Museum - 0.8 km / 0.5 mi

The nearest airports are:
Cozumel Intl. Airport (CZM) - 36 km / 22.4 mi
Cancun Intl. Airport (CUN) - 55.7 km / 34.6 mi
Tulum Intl. Airport (TQO) - 105.5 km / 65.6 mi

Facilities
Don't miss out on recreational opportunities including an outdoor pool and bicycles to rent. Additional features at this Colonial hotel include complimentary wireless internet access and concierge services.

Business Facilities
Featured amenities include express check-out, a 24-hour front desk, and multilingual staff.

Dining
Grab a bite to eat at Coloretta, a poolside restaurant, or stay in and take advantage of the room service (during limited hours). A complimentary continental breakfast is served daily from 7:00 AM to 11:00 AM.

Rooms
Make yourself at home in one of the 33 individually decorated guestrooms. Cable television is provided for your entertainment. Bathrooms feature showers with rainfall showerheads and complimentary toiletries. Conveniences include safes and complimentary bottled water, and housekeeping is provided daily.

All facilities in Hotel Hacienda Paradise

Facility

Outdoor pool

Bicycle rental

Swimming Pool

Common Space

Lobby

Accommodation Services

Exterior

Things to Do

Romantic proposal packages
Outdoor pool
Beach towel
Library
Pool sun loungers

Food and Drinks

Continental breakfast
Breakfast
Snack bar

Transportation

Bicycle rental

Connectivity

Free WiFi

General

Smoking area
Terrace

Accessibilty

Wheelchair accessible
Disabled access friendly

Public Facilities

Parking
Safety deposit box

Hotel Services

Luggage storage
Express check-out
Multilingual staff
24-hour Receptionist
Concierge

Nearby Facilities

ATM/Banking

Accommodation Policy & General Information in Hotel Hacienda Paradise

Important Note

Planning to check in outside the check-in time (such as early morning or late in the evening)? You can arrange it directly with the property!

General Check-in Instructions

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

, Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.

Pets

Service Animals Not Allowed

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General Information

Popular Facilities
Check-In / Check-Out Time	From 15:00 - 00:00 - to 12:00
Breakfast Availability	Yes, hotel has room that provide breakfast
Available rooms at Hotel Hacienda Paradise	33
Number of floors in Hotel Hacienda Paradise	2
Another facilities in Hotel Hacienda Paradise	Romantic proposal packages, Outdoor pool, Beach towel, Library, Pool sun loungers

Frequently asked question in Hotel Hacienda Paradise

What is normal check-in & check-out time at Hotel Hacienda Paradise?

The standard check-in time at Hotel Hacienda Paradise is starting from 15:00 - 00:00 while the latest check-out time is at Before 12:00

Does Hotel Hacienda Paradise provide breakfast?

Yes, Hotel Hacienda Paradise provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.

What is the star rating of Hotel Hacienda Paradise

Hotel Hacienda Paradise has a 3.5-star rating.

How many floors does Hotel Hacienda Paradise have?

Hotel Hacienda Paradise has 2.

How many rooms are available at Hotel Hacienda Paradise

Hotel Hacienda Paradise has 33.

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More Reviews from Other Guests in Hotel Hacienda Paradise

Overall Ratings & Reviews Hotel Hacienda Paradise

Other sources (626)

8.0

Very Good

From 626 reviews

Cleanliness

8.4

Room Comfort

8.8

Location

9.4

Service and Facilites

8.8

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Traveler Reviews Hotel Hacienda Paradise

Number of reviews per page

Top reviews

Alma

with Children

10.0

/10

Reviewed 15 week(s) ago

Expedia Group verified review

Everything was great, except that the reservation said breakfast was included, but the staff told us it was only coffee and toast. Once we asked for coffee, they said they didn't have any.

John Felipe

with Children

4.0

/10

Reviewed 17 week(s) ago

Expedia Group verified review

We were very disappointed with our stay at this hotel. The breakfast consisted only of coffee and bread, which should not be advertised as a proper breakfast. The Wi-Fi did not work throughout the hotel and was only available in the reception area, which was very inconvenient. The overall maintenance of the property was poor, and the furniture was extremely old and worn out. Based on our experience, we would not choose to stay here again. The only positive aspects were the excellent location, very close to Fifth Avenue in Playa del Carmen, and the bed linens, which were very clean.

martin

Friends and family Family

8.0

/10

Reviewed 19 week(s) ago

Hotels.com verified review

We enjoyed the fact that the breakfast area was by the pool so that the children could play whilst we had another coffee. The staff were friendly and helpful and because the hotel is quite small the children pretty much had the pool to themselves which was brilliant. The staff clean the rooms but in all honesty, this hotel could do with a lick of paint and some updating, the shower had used shampoo wrappers from previous guests, the room of mould as well as a few other things, however, you get what you pay for and as long as you are not expecting the ritz you wont be disappointed. Overall we enjoyed the few days we stayed here

Anyelica

with Children

6.0

/10

Reviewed 19 week(s) ago

Expedia Group verified review

Estaba aceptable la habitación sin embargo nos dieron la habitación a las 3:00 en punto y nos encontramos con una terraza sucia. La habitación estaba limpia, pisos limpios.

Aixa

with Friends

8.0

/10

Reviewed 22 week(s) ago

Expedia Group verified review

La ubicación y el precio es excelente. A solo pasos de la 5ta avenida, alrededor de la cuadra hay diversos lugares de comer, así como tiendas para suplir de cualquier artículo que se te haya quedado, alimentos agua embotellada, etc. En el mismo hotel puedes desayunar (la chica que prepara la comida es excelente) por un costo adicional, pero económico. La piscina esta abierta hasta por la noche, así que se puede usar al llegar de los tours. El servicio del personal excelente, pedí cambio de cubrecamas, cobertor para el frio en la noche, secador de cabello, toallas de piscina y todo me lo facilitaron rapidísimo. No es un lugar de lujos, pero tiene lo necesario para pasar la noche y algunas tardes que estuvimos, ya que todos los días teniamos tours fuera del hotel para conocer la zona. El sitio se siente seguro aún de noche. En par de ocasiones llegabamos tardes de los tours y caminamos sin problemas hasta el hotel.

Rosalie

Family

10.0

/10

Reviewed 25 week(s) ago

Expedia Group verified review

The staff were all so sweet and attentive. The property was very beautiful. I would 100% stay here again

Manuel Isaí

8.0

/10

Reviewed 26 week(s) ago

Expedia Group verified review

The cost is very accurate and my only "comment" will be for the installations 9/10. The room has hot water, Wifi, Pool, and is located in a very well area.

elizabeth

Family

2.0

/10

Reviewed 28 week(s) ago

Expedia Group verified review

The pictures on this site do not even come close to what you see in this property. The room was slightly dirty, the pool

Elias

Friends and family Family

4.0

/10

Reviewed 30 week(s) ago

Hotels.com verified review

Old and dated hotel. The pool floor was green and it was not cleaned till the next day. The bed matresses were very hard and the pillows worse. The 'white' towels were of an unknown color. No water or safe in the bedroom. The included breakfast was horrible, just coffee and cold toasts, with your choice of butter or jam. The only good thing about this place is the location and the staff. I will not stay there again.

Hsiang

6.0

/10

Reviewed 30 week(s) ago

Expedia Group verified review

Muy viejo el hotel, lo bueno es la ubicación y el staff del restaurante es muy amable.

Robert

2.0

/10

Reviewed 31 week(s) ago

Expedia Group verified review

I travel a lot. In all my years, this was the absolute worst, most despicable place I have ever stayed at. The hotel itself was decent. But the staff, just awful. The sourpuss, unhelpful receptionist. The rude, aggressive manager. Just a terrible experience overall. The client's happiness does not matter AT ALL at this hotel. I would rather sleep on the street than stay one more night at this dump.

Eduardo

with Children

8.0

/10

Reviewed 32 week(s) ago

Expedia Group verified review

Pros was the pool and it was quiet.

Meghan

with Children

6.0

/10

Reviewed 32 week(s) ago

Expedia Group verified review

Pleasant place to relax, especially with the greenery around the pool. No covers on beds, just sheets; ‘breakfast’ was coffee, water and pre-cooked toast with jam, not even cream. Some rooms have fridges but not all, no glassware. We got what we paid for though, and location was perfect.

Jose

with Partner

10.0

/10

Reviewed 35 week(s) ago

Hotels.com verified review

Clean room. Near 5ta Avenida. Room is ok for the price. They also offer food at an extra charge.

Sam

10.0

/10

Reviewed 36 week(s) ago

Hotels.com verified review

Great location, friendly staff, very affordable!

katelyn

with Friends

4.0

/10

Reviewed 37 week(s) ago

Expedia Group verified review

We arrived in two groups. I had requested rooms close together. I wasn’t sure if this was not possible or just not done. However they were very kind to bring us a fridge for one of the rooms. On the first day there my gf picked out an outfit for dinner, put it back in her suitcase. We got dressed for the beach. Came back to change for dinner. I specifically asked the maid not to enter the room. My friend is looking for her brand new top she literally had on two hours ago in her luggage. I know how it sounds blaming people in the service industry for theft. We triple double checked. We decided to rent an air bnb for the next day. Id stay here again if I was on a tight budget. I found it clean, the man with curly hair and glasses as well as the blonde woman with glasses were really really great. Mixed review. At the end of the day, we wanted our group closer together.

Alexandre

8.0

/10

Reviewed 38 week(s) ago

Expedia Group verified review

Good clean room great atmosphere . I would come back. Thank you for the hospitality

Lucy

with Partner

4.0

/10

Reviewed 38 week(s) ago

Hotels.com verified review

I use to stay here allot. It included free breakfast at the cafe across the street . Massage on site . Art classes . It’s def changed. . We booked two beds room. The beds were hard as a rock. They changed the open area by pool to their own cafe . Includes breakfast at hotel now Which is weak coffee and hard dry toast .. room came with two small bottles of water. I asked for a couple more bc we hadn’t gotten to store it was late was told no .. they are all counted. So would miss inventory for tomorrow .. so I had to have them fil my empty bottle three times . Asked for egg rate . Didn’t have .. but gave me a foam couch cushion .. asked blanket .. got a sheet . Used to locate place .. I usually stay in a room with king bed. Those beds were softer.

Mark

Leisure

4.0

/10

Reviewed 38 week(s) ago

Expedia Group verified review

Tried to charge me for "tax" of $30 on top of what expedia said was paid in full. No blankets, just sheets. Expedia lists as including breakfast. When I asked the desk, they said yes and gave me a paper ticket. I gave the ticket to the cafe girl and picked something off the menu. She then gave me a bill at the end. I said that I had given her the ticket and she said the ticket is just for that section... a bar with juice, water, and plain bread. So I got con'd into buying their breakfast.

Serena

Leisure with Friends

8.0

/10

Reviewed 39 week(s) ago

Expedia Group verified review

the place is less than a minute by walk from the Main Street, so it's perfect. the receptionist was really nice and sweet, but I didn't really got to see the hotel since I stayed only a night, overall it was nice.

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Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.