7.4
Pleasant
From 3,009 reviews
Cleanliness

7.6

Room Comfort

7.2

Service and Facilites

8.2

Traveler Reviews Hotel Universel

Number of reviews per page
20
40
Top reviews
Baljeet
icon-with Partner
with Partner
6.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

.
Stewart
icon-Business Family
Business Family
8.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Staff very friendly.
Catherine
6.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

C était propre, oublié pas votre savon il n y en a pas dans la chambre,manque d insonorisation. Le personnel très gentil donne beaucoup d information pertinente.Nous avons bien aimé notre séjour. Le tapis des passages aurait besoin d être changer ou laver
Sunil
icon-with Children
with Children
8.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

The staff is very nice and professional. But the property lacks cleanliness.
Brianna
icon-with Partner
with Partner
6.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

👎
patanasirin
icon-Family
Family
10.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

The hotel was nice and clean and middle of new hotel model look exactly as the photo on the website
Real
icon-Family
Family
10.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Really nice place.
Vanessa
icon-with Friends
with Friends
6.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

The hall smelled funky and looked weird but the room we had was clean and smelled clean. There was a lot of space, a fridge, hot water and a big counter wich was perfect to get ready. One member of the staff was a little cold with us at check-in, but the others were helpful and welcoming. The pool was amazing, we enjoyed it. There’s pleinty parking space available. There’s no breakfast, but there are close breakfast place to eat. It was the cheapest hotel when I booked and I would absolutely book again. Its rightfully placed in Quebec City and easy to access everything else with the bus.
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Marcel
icon-Family
Family
8.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

good place to stay and affordable price
Niharika
icon-
6.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Not very clean and well maintained. The room in the basement felt isolated and little depressing.
Annie
icon-with Children
with Children
10.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Très propre, les rénovations de l'air des spa chaud et nordique ont rendu l'endroit beaucoup plus sécuritaire et accessible. Plus beau et confortable également. La chambre très propre, quelques petits bémols, la chaise de bureau était brisée, le tiroir entre les deux lits impossible à ouvrir. La climatisation très bruyante nous avons dû l'éteindre pour pouvoir dormir. Le personnel est hyper accueillant et serviable.
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jorge
icon-
4.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Need change furniture; mattress; coffee maker ; television;door locks, etcetcetc
Sarah
icon-Business with Children
Business with Children
2.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

I am completely discusted with disrespectful lying and dishonesty from staff and cleaning people. Left mariage gifts in my room by accident at check out.. after the whole 4 days being there. when the hole staff knew who we were and our cause to be therewith wedding.. when i called and explained where in room i left it.. the room number.. and when i called suposibly know where to be seen . Wow thanks very professional. 👏
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Lorraine
icon-Family
Family
10.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Clean room, cheerful staff, good location. Only stayed one night so didn’t use too many amenities but the pool area was beautiful. Older hotel with slightly run down hallways but rooms renovated and clean. Would definitely stay again!
Josee
icon-Friends and Family Family
Friends and Family Family
8.0
/10
Reviewed 13 week(s) ago

Hotels.com verified review

Un Hotel avec d’excellent personnel, services rapides près de toutes commodites
Pierre
icon-
8.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Bien situé, piscine très bien. Rapport qualité prix est bien.
Wanda
icon-with Pet
with Pet
10.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Great place
Pierrette
icon-with Friends
with Friends
8.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Nous avons apprécié sa position géographique facile d’accès et près de plusieurs centaines restos et services
Anne
icon-Family
Family
8.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

C'est central, accès aux autobus, grand stationnement et un boston pizza à proximité.
Brigitte
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Très bien situé grande chambre bien équipée !
Number of reviews per page
20
40

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