Hotel Universel

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7.4
/10
Pleasant
3,148 reviews

What Guests Say About Their Stay

Zhijian

10.0
/ 10
I had a very pleasant stay at Hotel Universel and was very satisfied with the overall experience. I would rate the hotel 9 out of 10, and I would definitely recommend it to friends and family. The hotel facilities were very good, the service was friendly and helpful, and everything was clean and comfortable. One of the highlights for our family was the water recreation area, which our children absolutely loved. It was a great feature for families with kids and made our stay even more enjoyable. Overall, we were very happy with our stay and would be pleased to choose Hotel Universel again on a future visit.

Jennifer

10.0
/ 10
Je suis allée avec ma fille de 3 ans et ma mère et nous avons adoré l'endroit... Dans la chambre, nous avions une mini cuisinette qui a été très pratique et le restaurant Boston Pizza est très bien aussi..... Le coin piscine et spa est génial pour les enfants et les adultes.... Un très bel endroit bien situé, tous les magasins et restaurants à proximité....

Sophie

10.0
/ 10
L’emplacement est génial, à proximité de plusieurs restaurants/magasins. Nous avions une chambre qui menait directement à la piscine, les enfants ont adorés. Nous reviendrons assurément.
In the Area
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2300, chemin Sainte-Foy, Lévis, Chaudière-Appalaches, Québec, Canada, G1V 1S5

Main Facilities

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This accommodation offers:
Indoor pool
Laundry service
Parking
Luggage storage
Elevator
Garden
Health club
Hotel Universel is located in area / city Lévis. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
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What's around Hotel Universel

2300, chemin Sainte-Foy, Lévis, Chaudière-Appalaches, Québec, Canada, G1V 1S5
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Lobby Hotel Universel
Lobby 2 Hotel Universel

Discover More About Hotel Universel

General
Near Laval University

Location
With a stay at Hotel Universel in Québec City (Sainte-Foy-Sillery-Cap-Rouge), you'll be steps from Laval University and 6 minutes by foot from Cegep de Sainte-Foy. This hotel is 0.6 mi (1 km) from PEPS and 1.5 mi (2.5 km) from Laurier Quebec.

Attractions
Distances are displayed to the nearest 0.1 mile and kilometer.

Laval University - 0.1 km / 0.1 mi
Champlain College St. Lawrence - 0.5 km / 0.3 mi
Cegep de Sainte-Foy - 0.5 km / 0.3 mi
Salle Albert-Rousseau - 0.7 km / 0.5 mi
PEPS - 0.9 km / 0.5 mi
Cegep Garneau - 1.2 km / 0.8 mi
Place Sainte-Foy - 1.7 km / 1.1 mi
Place de la Cité - 2.1 km / 1.3 mi
Laurier Quebec - 2.3 km / 1.4 mi
Centre de glaces de Québec - 2.7 km / 1.7 mi
Grande Allée - 3 km / 1.9 mi
Laval University Hospital - 3.4 km / 2.1 mi
Saint-Sacrement Hospital - 3.6 km / 2.2 mi
Saint Lawrence River - 4.1 km / 2.6 mi
College Merici - 4.2 km / 2.6 mi

The preferred airport for Hotel Universel is Quebec City Jean Lesage Intl. Airport (YQB) - 10.9 km / 6.8 mi

Facilities
Enjoy recreational amenities such as a health club and an indoor pool. Additional amenities at this hotel include complimentary wireless internet access, a fireplace in the lobby, and tour/ticket assistance.

Business Facilities
Featured amenities include complimentary wired internet access, a business center, and complimentary newspapers in the lobby. Free self parking is available onsite.

Dining
Enjoy a meal at Boston Pizza Restaurant or snacks in the hotel's coffee shop/cafe. Quench your thirst with your favorite drink at the bar/lounge. English breakfasts are served on weekends from 7:00 AM to 10:30 AM for a fee.

Rooms
Make yourself at home in one of the 182 air-conditioned rooms featuring refrigerators and plasma televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers. Conveniences include desks and irons/ironing boards, as well as phones with free local calls.

All facilities in Hotel Universel

Facility

  • Indoor pool
Swimming Pool Hotel Universel
Swimming Pool
Functional Hall Hotel Universel
Functional Hall
Common Space Hotel Universel
Common Space
Lobby Hotel Universel
Lobby
Exterior Hotel Universel
Exterior

Transportation

  • Bus/truck parking

Things to Do

  • TV lounge
  • Health club
  • Indoor pool
  • Garden

Food and Drinks

  • Breakfast

Connectivity

  • LAN Internet
  • Free WiFi

General

  • Banquet
  • Fireplace in lobby
  • Parking
  • Terrace

Accessibilty

  • Wheelchair accessible
  • Accessible parking
  • Accessible path of travel

Public Facilities

  • Parking
  • Smoke-free area
  • Safety deposit box
  • Coffee shop
  • Coffee/tea in lobby
  • Elevator

Hotel Services

  • Laundry service
  • Newspaper in lobby
  • Luggage storage
  • Multilingual staff
  • 24-hour Receptionist

Business Facilities

  • Business facilities

Nearby Facilities

  • Grocery
  • ATM/Banking

Sports and Recreations

  • Fitness center

Accommodation Policy & General Information in Hotel Universel

Important Note
Planning to check in outside the check-in time (such as early morning or late in the evening)? You can arrange it directly with the property!
  • Up to 2 children 17 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
  • Only registered guests are allowed in the guestrooms.
  • Contactless check-out is available.

Check-in/Check-out Time

Check-in:
16:00 - 00:00
Check-out:
Before 11:00

  • Fee for English breakfast: approximately CAD 25 to 30 for adults, and CAD 25 to 30 for children

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Service Animals Allowed

Professional property host/manager, Contactless check-out is available, No cribs (infant beds) available, Essential workers only - NO

General Information

Popular Facilities
Check-In / Check-Out Time
From 16:00 - 00:00 - to 11:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at Hotel Universel
182
Number of floors in Hotel Universel
4
Another facilities in Hotel Universel
Bus/truck parking, TV lounge, Health club, Indoor pool, Garden

Frequently asked question in Hotel Universel

What is normal check-in & check-out time at Hotel Universel?
The standard check-in time at Hotel Universel is starting from 16:00 - 00:00 while the latest check-out time is at Before 11:00
Does Hotel Universel provide breakfast?
Yes, Hotel Universel provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is the star rating of Hotel Universel?
Hotel Universel is a 3.0-star hotel.
How many floors does Hotel Universel have?
Hotel Universel has 4 floors.
How many rooms are available at Hotel Universel?
Hotel Universel has 182 rooms in total.
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More Reviews from Other Guests in Hotel Universel

7.4
Pleasant
From 3,148 reviews
Cleanliness

7.6

Room Comfort

7.2

Service and Facilites

8.2

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Traveler Reviews Hotel Universel

Number of reviews per page
20
40
Top reviews
Manirath
icon-Friends and family Family
Friends and family Family
6.0
/10
Reviewed 13 week(s) ago

Hotels.com verified review

Laisse quelque papier hygiénique de plus à la chambre puis nous avons un rouleau pour 3 jours pour 3 personnes et du café comme la maintenant ne venant pas faire du ménage. Sinon en générale bien. Merci!
Keven
icon-with Partner
with Partner
10.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Très belle hôtel
Céline
icon-with Friends
with Friends
8.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

-
Catherine
icon-Family
Family
4.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Murs de la chambre sales et abîmés, joints de céramique dans la douche brisés ++ et traces de moisissures au plafond et sur le côté du bain/derrière la toilette. On ose pas ramasser et réutiliser une serviette qui tomberait au sol, ça écoeure. Aucun comptoir dans la salle de bain pour déposer une trousse de maquillage ou des vêtements. L'eau de la piscine de l'hôtel est chaude comme un spa, des enfants sautaient partout et le respect du réglement pas d'enfants de moins de 18 ans dans la zone "spa" n'était pas du tout respecté, aucune chance de relaxer. Odeur bizarre des tapis dans les corridors et tâches visibles. Je n'aurais pas envie de retourner séjourner dans cet hôtel à moins de rénovations majeures.
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Jyotiben
icon-with Partner
with Partner
2.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Everything was bad in the hotel no tv working , no proper curtain , washroom clogged . They asked my bf to use plunger that was used plunger. I would not recommend this hotel to anyone.
oscar
2.0
/10
Reviewed 13 week(s) ago

Hotels.com verified review

not good,
Jin
8.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

The hallway is a bit dirty but overall the rest is decent
André
icon-with Partner
with Partner
8.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Hôtel et chambres très propres. Très bon service à la réception. Beaucoup aimé piscine et spas. Matelas un peu dure mais oreillers parfaites. Nous aurions aimé que le restaurant Boston Pizza livre aux chambres. En gros nous allons y retourner assurément .Merci
Tania
icon-Friends and family Family
Friends and family Family
4.0
/10
Reviewed 13 week(s) ago

Hotels.com verified review

Début de la Première nuit fut affreuse. Toilette défectueuse, système d’air climatisée défectueux , bruits venant du système et aucun air frais, moisissure sur le bord du lit… J’avais pourtant demandé confirmation d’une chambre PAS au sous-sol pour qu’elle soit rénovée, car nous avions déjà vécue la même chose et nous avions donné chance au courrier une nouvelle fois. Une chance au merveilleux travailleur qui était là lorsque dans la nuit, nous en avions assez des bruits et de la chaleur et qui a fait tout pijr nous changer de chambre . Sans lui, nous serions partis.
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Zhijian
icon-with Children
with Children
10.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

I had a very pleasant stay at Hotel Universel and was very satisfied with the overall experience. I would rate the hotel 9 out of 10, and I would definitely recommend it to friends and family. The hotel facilities were very good, the service was friendly and helpful, and everything was clean and comfortable. One of the highlights for our family was the water recreation area, which our children absolutely loved. It was a great feature for families with kids and made our stay even more enjoyable. Overall, we were very happy with our stay and would be pleased to choose Hotel Universel again on a future visit.
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ABILIO
icon-with Children
with Children
6.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Our room was very nice. Clean and organized. The thing that dropped my rating is that the windows had coverings so we couldn’t see out or open. Not all rooms had the covering on the windows and the room did its job for us. Staff and everything else was exceptional.
khouloud
icon-Friends and family Family
Friends and family Family
6.0
/10
Reviewed 13 week(s) ago

Hotels.com verified review

the only thing, we had the room in the 1 floor and the room was really really humid the sheets were wet because of that ever the AC wasn't able to fonction. For sure if we go back we won't take a room in the 1st floor but other than that th pool was great.
Charles-David
icon-Family
Family
6.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Le coin spa et piscine sont très agréables. Les réceptionnistes donnent un service impeccable. Quelques problèmes dans la salle de bain : - Séchoir qui tombe dans le lavabo pendant que l'eau coule (très dangereux) - Rideau de douche difficile à fermer - J'avais une colonie de petites mouches/mites dans le trop-plein de mon lavabo...
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Paul
icon-Family
Family
6.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Pool was busy but nice, place is in need of an upgrade (rugs, decor, bathrooms). Room was good and the beds were firm. Great location if you have a car. Nice that it has BP and a bar attached to the hotel.
Richard A
2.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Room not clean, no breakfast, hot tub too cold.
Shaelyn
icon-with Friends
with Friends
2.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

It was a very disappointing experience. For the money per night I expected a reasonable hotel, the beds were like sleeping on plywood and you had to ask 24 hours in advance for you room to be restocked. The walls and tables, and chair had odd stains on them. We were in the basement, if you're placed on another floor maybe the experience would be better.
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Chirag
icon-with Children
with Children
6.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

The staff clearly said they can't change the room. No windows . The rear door went in from some space towards the swimming pool. When we requested cleaning, we were told to inform before 24 hours. No one came the next day either. They were saving money for cleaning the room and we stayed for 3 nights and the room was never cleaned. Will not recommend.
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Martine
icon-with Friends
with Friends
4.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Notre chambre n’était pas propre (plein de traces de doigts sur les portes et il y avait des morceaux superposés de je ne sais pas quoi sur les murs. La table de cuisine n’était pas propre et dans l’armoire sous l’évier c’était sale, plein de miettes de nourriture. Le bain n’était pas lavé et de gros cernes noirs étaient présents. Lorsque j’ai pris ma douche, il y avait une accumulation d’eau qui montait dans le bain, c’était vraiment désagréable. La personne qui est venue pour arranger le tout était vraiment bête et non sympathique. Nous avons trouvé cela très ordinaire. Finalement, il nous ont changé de chambre, c’était mieux mais pas super. Les tapis de l’hôtel ne sont pas propres et il y avait une odeur désagréable dans l’ascenseur. Je ne retournerai pas dans cet hôtel malheureusement.
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David
4.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

This is a very tired hotel which needs lots of improvements. I used to stay here back in the 90's when I studied at Université de Laval, The floors are modernised, my bed was comfortable and the bedding was clean. I had to plug the coffee maker by the couch, most plugs weren't working! Old appliances although I didn't need them. My air conditioning unit wasn't working but after plugging it by the couch plug,
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Lilianne
10.0
/10
Reviewed 13 week(s) ago

Hotels.com verified review

Good
Number of reviews per page
20
40

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Exterior 4 Hotel Universel

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