Hotel Universel

Hotels
7.2
/10
Pleasant
2,006 reviews

What Guests Say About Their Stay

Fahad

10.0
/ 10
It’s really nice place and recommended to others especially the pool and hot tub area!!

Jacqueline

10.0
/ 10
Room was amazing and relaxing . Love the pool and spa area . Plus has Boston pizza right in hotel . Highly recommended .

Amanda

10.0
/ 10
When we first arrived we checked into a room that I had not booked. I went to front desk and told them about the issue and they were so amazing! They helped me get sorted into a different room. 10/10 experience, I would definitely stay here again!
In the Area
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2300, chemin Sainte-Foy, Lévis, Chaudière-Appalaches, Québec, Canada, G1V 1S5

Main Facilities

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Restaurant
Swimming Pool
24-Hour Front Desk
Parking
WiFi
Elevator
Hotel Universel is located in area / city Lévis. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
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What's around Hotel Universel

2300, chemin Sainte-Foy, Lévis, Chaudière-Appalaches, Québec, Canada, G1V 1S5
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Discover More About Hotel Universel

Location


Hotel Universel is located in area / city Lévis.

About Hotel Universel

Splendid service together with wide range of facilities provided will make you complain for nothing during your stay at Hotel Universel.

The hotel’s fitness center is a must-try during your stay here.

Have an enjoyable and relaxing day at the pool, whether you’re traveling solo or with your loved ones.

24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.

Savor your favorite dishes with special cuisines from Hotel Universel exclusively for you.

With all facilities offered, Hotel Universel is the right place to stay.

All facilities in Hotel Universel

Others Hotel Universel
Others

Public Facilities

  • Others
  • Restaurant
  • Smoke-free area
  • Safety deposit box
  • Coffee shop
  • Coffee/tea in lobby
  • Elevator

Hotel Services

  • Laundry service
  • Newspaper in lobby
  • Tours
  • Luggage storage
  • Multilingual staff
  • 24-hour Receptionist

Things to Do

  • Health club
  • Indoor pool
  • Garden
  • Sauna
  • Steam room

General

  • Banquet
  • Fireplace in lobby
  • Parking
  • Terrace

Food and Drinks

  • Nightclub
  • Bar
  • Breakfast

Connectivity

  • LAN Internet
  • Free WiFi

Nearby Facilities

  • Grocery
  • ATM/Banking

Transportation

  • Bus/truck parking

In-room Facilities

  • TV

Business Facilities

  • Business center

Sports and Recreations

  • Fitness center

Accommodation Policy & General Information in Hotel Universel

Important Note
Planning to check in outside the check-in time (such as early morning or late in the evening)? You can arrange it directly with the property!
  • Fee for English breakfast: approximately CAD 25 to 30 for adults, and CAD 25 to 30 for children

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: CAD 100 per accommodation, per stay

We have included all charges provided to us by the property.

  • Extra-person charges may apply and vary depending on property policy
  • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
  • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
  • The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
  • This property accepts credit cards, debit cards, and cash
  • Safety features at this property include a fire extinguisher and a smoke detector

This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.

The following facilities or services will be unavailable from March 9 2026 to May 9 2026 (dates subject to change):
  • Sauna

Hotel only accepts guests with minimum age of 18

Check-in/Check-out Time

Check-in:
16:00 - 00:00
Check-out:
Before 11:00
Hotel policy is not yet available.

General Information

Popular Facilities
Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, WiFi, Elevator
Check-In / Check-Out Time
From 16:00 - 00:00 - to 11:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at Hotel Universel
182
Number of floors in Hotel Universel
4
Another facilities in Hotel Universel
Others, Smoke-free area, Safety deposit box, Coffee shop, Coffee/tea in lobby

Frequently asked question in Hotel Universel

What are available facilities at Hotel Universel?
There are top facilites at Hotel Universel such as Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, WiFi, Elevator. (some may require extra charges)
What is normal check-in & check-out time at Hotel Universel?
The standard check-in time at Hotel Universel is starting from 16:00 - 00:00 while the latest check-out time is at Before 11:00
Does Hotel Universel provide breakfast?
Yes, Hotel Universel provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is the star rating of Hotel Universel?
Hotel Universel is a 3.0-star hotel.
How many floors does Hotel Universel have?
Hotel Universel has 4 floors.
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More Reviews from Other Guests in Hotel Universel

7.2
Pleasant
From 2,006 reviews
Cleanliness

7.4

Room Comfort

7.0

Service and Facilites

7.8

Sort by
Most Relevant
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Traveler Reviews Hotel Universel

Number of reviews per page
20
40
Top reviews
Genevieve
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Love the pool/spa area of this hotel
Mona
6.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Room temperature was either very hot or very cold . They did not change the room and they said it is the same in all rooms . The water of the pool was not clear and the second day of our stay , they closed it for few hours. But the staff were nice and understanding. The question is for the hotel owner to make a better situation for the people who pay for their rooms and they expect good facilities.
Read More
Brent
icon-Leisure with Partner
Leisure with Partner
8.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

I would stay here again. The room was clean and the spa/ pool area was exceptional. Only reason I didn't give five stars was because of the terrible smells in the hallway.
Denis
icon-Friends and Family
Friends and Family
10.0
/10
Reviewed 14 week(s) ago

Hotels.com verified review

fellow with the brown beard very effective, top notch service
Sabrina
6.0
/10
Reviewed 14 week(s) ago

Hotels.com verified review

Tout est très bien excepté les matelas qui sont inconfortable
Elizabeth
icon-Leisure Family
Leisure Family
8.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Pros-location, it as within walking distance to many stores and only 15 minutes to Old Quebec and the aquarium. There was a restaurant attached to the hotel that was very convenient! Cons-staff wasn’t very helpful as far as giving information. The elevator didn’t work for most of our stay which was hard with a stroller and a baby. The pool was very small, crowded and didn’t feel clean.
Read More
Leah M
icon-Leisure Family
Leisure Family
4.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Room was ok but rough looking. This place needs a reno. Bad patching on the walls, heater and plug coming off the wall. Marks everywhere. There is plaster falling off the walls in the hallway, the one floor is flooding down. The beds were comfy and tempture was good. It was clean and shower hot. Its the holidays so it is busy but still quiet which was nice. Pool is small but sauna was excellent. Its nixe that Boston pizza is attached.
Read More
Myriam
icon-Leisure Family
Leisure Family
2.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Room was neglected, not nice at all. It smelled like smoke, the beds were not comfortable and old and the sheets were dirty. I really do not recommend this hotel.
livdeep
2.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

there was no breakfast. no room service. no housekeeping.
ja
icon-Leisure with Partner
Leisure with Partner
4.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

really 2.5/5 hôtel, the check in was good and the room was okay. but this is a hotel for families so it’s not for people who wants quiet and relaxing space. The walls between two suites are so thin i can hear people from the room beside me. i can hear them walking, running and everything. never coming back again lol
vanessa
icon-Friends and Family
Friends and Family
8.0
/10
Reviewed 15 week(s) ago

Hotels.com verified review

the pool and spa was a big hit for us, the room needed some updates
Olivier
4.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Room was not like the photo
Andrew
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Comfortable
Veronique
6.0
/10
Reviewed 16 week(s) ago

Hotels.com verified review

La chambre était bien et le personnel courtois. Par contre, j’aurais apprécié avoir un nettoyage de plancher car je restais 3 nuits. J’ai demandé mais la Dame Est venue tard, nous étions de retour à la chambre
Fahad
icon-Business with Partner
Business with Partner
10.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

It’s really nice place and recommended to others especially the pool and hot tub area!!
Félix
icon-Business
Business
10.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Très bien placé
Félix
icon-Business
Business
10.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

Très bien et à côté de l’université Laval.
Mélissa
10.0
/10
Reviewed 19 week(s) ago

Hotels.com verified review

Pour rendez-vous à l’hôpital
Monique
8.0
/10
Reviewed 19 week(s) ago

Expedia Group verified review

The pool and spa were amazing! The room was clean and very spacious. I would recommended this hotel. Easy access to local highways too. There were a couple of mechanical issues; we flagged this to the desk staff.
Félix
icon-Business
Business
10.0
/10
Reviewed 20 week(s) ago

Expedia Group verified review

Très bien placé
Number of reviews per page
20
40

Ready to make up your mind?

Book Your Stay Now
Others 4 Hotel Universel

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
7.2
Pleasant
From 2,006 reviews
Cleanliness

7.4

Room Comfort

7.0

Service and Facilites

7.8

Sort by
Most Relevant
Preferences
See All

Traveler Reviews Hotel Universel

Number of reviews per page
20
40
Top reviews
Genevieve
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Love the pool/spa area of this hotel
Mona
6.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Room temperature was either very hot or very cold . They did not change the room and they said it is the same in all rooms . The water of the pool was not clear and the second day of our stay , they closed it for few hours. But the staff were nice and understanding. The question is for the hotel owner to make a better situation for the people who pay for their rooms and they expect good facilities.
Read More
Brent
icon-Leisure with Partner
Leisure with Partner
8.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

I would stay here again. The room was clean and the spa/ pool area was exceptional. Only reason I didn't give five stars was because of the terrible smells in the hallway.
Denis
icon-Friends and Family
Friends and Family
10.0
/10
Reviewed 14 week(s) ago

Hotels.com verified review

fellow with the brown beard very effective, top notch service
Sabrina
6.0
/10
Reviewed 14 week(s) ago

Hotels.com verified review

Tout est très bien excepté les matelas qui sont inconfortable
Elizabeth
icon-Leisure Family
Leisure Family
8.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Pros-location, it as within walking distance to many stores and only 15 minutes to Old Quebec and the aquarium. There was a restaurant attached to the hotel that was very convenient! Cons-staff wasn’t very helpful as far as giving information. The elevator didn’t work for most of our stay which was hard with a stroller and a baby. The pool was very small, crowded and didn’t feel clean.
Read More
Leah M
icon-Leisure Family
Leisure Family
4.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Room was ok but rough looking. This place needs a reno. Bad patching on the walls, heater and plug coming off the wall. Marks everywhere. There is plaster falling off the walls in the hallway, the one floor is flooding down. The beds were comfy and tempture was good. It was clean and shower hot. Its the holidays so it is busy but still quiet which was nice. Pool is small but sauna was excellent. Its nixe that Boston pizza is attached.
Read More
Myriam
icon-Leisure Family
Leisure Family
2.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Room was neglected, not nice at all. It smelled like smoke, the beds were not comfortable and old and the sheets were dirty. I really do not recommend this hotel.
livdeep
2.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

there was no breakfast. no room service. no housekeeping.
ja
icon-Leisure with Partner
Leisure with Partner
4.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

really 2.5/5 hôtel, the check in was good and the room was okay. but this is a hotel for families so it’s not for people who wants quiet and relaxing space. The walls between two suites are so thin i can hear people from the room beside me. i can hear them walking, running and everything. never coming back again lol
vanessa
icon-Friends and Family
Friends and Family
8.0
/10
Reviewed 15 week(s) ago

Hotels.com verified review

the pool and spa was a big hit for us, the room needed some updates
Olivier
4.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Room was not like the photo
Andrew
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Comfortable
Veronique
6.0
/10
Reviewed 16 week(s) ago

Hotels.com verified review

La chambre était bien et le personnel courtois. Par contre, j’aurais apprécié avoir un nettoyage de plancher car je restais 3 nuits. J’ai demandé mais la Dame Est venue tard, nous étions de retour à la chambre
Fahad
icon-Business with Partner
Business with Partner
10.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

It’s really nice place and recommended to others especially the pool and hot tub area!!
Félix
icon-Business
Business
10.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Très bien placé
Félix
icon-Business
Business
10.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

Très bien et à côté de l’université Laval.
Mélissa
10.0
/10
Reviewed 19 week(s) ago

Hotels.com verified review

Pour rendez-vous à l’hôpital
Monique
8.0
/10
Reviewed 19 week(s) ago

Expedia Group verified review

The pool and spa were amazing! The room was clean and very spacious. I would recommended this hotel. Easy access to local highways too. There were a couple of mechanical issues; we flagged this to the desk staff.
Félix
icon-Business
Business
10.0
/10
Reviewed 20 week(s) ago

Expedia Group verified review

Très bien placé
Number of reviews per page
20
40