7.4
Pleasant
From 2,737 reviews
Cleanliness

7.6

Room Comfort

7.2

Service and Facilites

8.2

Traveler Reviews Hotel Universel

Number of reviews per page
20
40
Top reviews
Savannah
icon-with Partner
with Partner
4.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Good for families with children. All together the hotel was very run down, not soundproof at all, we could hear kids running and screaming in the hallways the entire trip which was not relaxing at all. Our first room had multiple things broken, and or not properly cleaned. It's fine if you want to just swim in the pool all weekend or use the hottub, but even the hot tub wasn't working properly it felt more like a hot bath with no jets. Shower was broken, wifi didn't reach certain rooms in the hotel. Maintance guy was awful and not clean. However the front staff were very kind and did their best to help out.
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Robert
icon-
10.0
/10
Reviewed 13 week(s) ago

Hotels.com verified review

Personnel accueillant. Grande chambre très propre.
Guillaume
icon-with Partner
with Partner
4.0
/10
Reviewed 13 week(s) ago

Hotels.com verified review

Chambre dans la bâtisse externe à l’hôtel. Mal entretenue, l’impression d’un motel bas de game
Nathalie
icon-Friends and Family Family
Friends and Family Family
8.0
/10
Reviewed 14 week(s) ago

Hotels.com verified review

Good
Alison
icon-Friends and Family Family
Friends and Family Family
4.0
/10
Reviewed 14 week(s) ago

Hotels.com verified review

Ok
indika
8.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Nice place
Davide
icon-with Partner
with Partner
8.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Good bang for your buck. Bed a bit crocked in the middle, but overall comfy. Swimming pool overfilled with kids at all times having a ton of fun!
Joanne
icon-Family
Family
4.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Pas de drap contour sur les lits ils ont envoyés des draps plats simples pour des lits queen, pas de housse pour les couettes, les rideaux ne fermaient pas on a dû les attacher avec une pince à cheveux, entretien moyen
LUCIE
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6.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Malheureusement spa en rénovation et je n'était pas au courant on ne m'en pas avertie J'aurais aimé le savoir.. bien de rénové mais pas de nous faire subir les rénovations......
Daniel
8.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

la seule chose négative, l’attente de l’ascenseur
Jason
8.0
/10
Reviewed 15 week(s) ago

Hotels.com verified review

Friendly staff.
Noah
icon-with Partner
with Partner
6.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Decent place. Parking is an issue when hotel is full.
Xue Jun
10.0
/10
Reviewed 16 week(s) ago

Hotels.com verified review

Nice stay
Carlo
icon-with Partner
with Partner
4.0
/10
Reviewed 16 week(s) ago

Hotels.com verified review

Spa non fonctionnel bruit dans le chauffage toilettecqui coule
Patricia
icon-with Partner
with Partner
4.0
/10
Reviewed 16 week(s) ago

Hotels.com verified review

Non fonctioning toilet, insufficient counter space
Caron
icon-with Children
with Children
4.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

Très vielle hôtel au prix des bonnes hôtels à jours… ça m’a couté 500$ pour 2 nuits et c’est très médiocre
Audrey
icon-Business
Business
8.0
/10
Reviewed 17 week(s) ago

Hotels.com verified review

Chambre propre, accueil excellente. La piscine était tranquille.
Tommy
4.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

No sauna available and the pool was very Dusty. You charge me 241$ and on my biling it’s suppose to be 171$ and i étant my refund please.
Valerie
icon-with Partner
with Partner
4.0
/10
Reviewed 18 week(s) ago

Hotels.com verified review

In need of extensive renovation. Water infiltration on floors and walls. Shower needs replacing, soundproofing also needs urgent attention. Besoin de beaucoup, de rénovation. Infiltration d'eau, sur plancher, mure. Douche a changer, insonorisation a voir de tout urgence également
Carl
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6.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

Located right by Université Laval, this hotel is easily accessible and close to good food options. The rooms need a bit of upkeep (plumbing, curtains, tv) but it is very clean.
Number of reviews per page
20
40