Helpful staff

I had booked a King room to accommodate myself, my husband, and our infant son, and I had confirmed this preference twice before arrival. However, at check‑in we were given a Queen room and told the only available King room had a faulty AC, which wasn’t suitable in the summer heat. Had I known this prior I would have cancelled my booking. The manager kindly offered a complimentary King‑single rollaway bed for my husband, along with some beverages, which we appreciated. After checking in, we discovered the hot water wasn’t working. Exhausted and hungry from a 10‑hour drive, we quickly showered in cold water before heading out to eat before the restaurants closed. Despite reporting the issue twice, the hot water wasn’t fixed until the following afternoon. Overall, our stay was decent. The location near shops and restaurants was very convenient, and the staff were sweet and helpful despite the issues we experienced.

Clean room. Very convenient location - close to supermarket and cafés. Could conveniently cook in our studio apartment. Professional and Helpful staff.

Super! Great Stay! Friendly staff.

Clean room, staff great, close to everything. Would of liked a tv in my bedroom 😂

Staff were great and very helpful and attentive to our needs.

Good

Great location, comfortable rooms and excellent friendly staff. Highly recommended for short or long stays special thanks to Amy for guidance around local culture, experience, and dining options and great friendly chat.

It’s a very convenient hotel but its too loud with cars every night

Close to Calder Park race track. Food and shopping very close

The room is very clean, cozy and comfortable. It is so quiet yet is close to so many restaurants and mall food court. We really love our stay at the hotel. It has very convenient locationb and fast Internet with parking downstairs. Highly recommend this hotel. We had a late check-in due to flight disruption. The night manager was super fast and friendly checking us in and also very informative. The overall service was best in class. Great location and hotel super fast

Great location and staff.

Friendly and welcoming staff. Nice clean and comfortable rooms.

All up good service and quick signin

Clean comfortable room great customer service

Staff were great! Friendly, helpful, and courteous. Apartment was very nice, clean, a good size bed which was extremley comfortable, and great block out curtains for a good nights sleep!! Good sized bathroom with great shower pressure. Convenient location, shopping centre next door, large selection of restaraunts within the vicinity, short trip to the airport! Would highly recommend.

Nice, clean and convenient

Check in was easy. Staff pleasant. One thing I would say is that staff should not verbalise the room number as others guests may hear it. I’m a single female checking in & that’s a concern. Room was tidy, basic, only issue was that the kettle was dirty it had some sticky stains on it. There was only decafe coffee available in room.

Problem with the first room. Staff were very helpful to move us quickly into a more suitable room

Good stay apart from some minor maintenance issues and noisy other guests the first night.