Jason
with Friends
6.0
/10
Reviewed 13 week(s) ago
Expedia Group verified review
My group had booked 4 rooms at this resort. Generally, everything was great - the two pools, closeness to the beach, breakfast options, and helpful front desk. However, of the 4 rooms we had booked, 2 of the rooms had incredibly uncomfortable issues with housekeeping. For both rooms, the housekeeping did more than just clean the rooms. They folded all the clothes (including folding dirty clothes and packing with clean clothes), packed them in our packing cubes, and put the packing cubes back into our suitcases, and zipped them shut. One of those two rooms, the door was left completely open when we returned after being gone all day. When we complained to the front desk, the response was lackluster and there was no apology. We asked that our rooms not be cleaned again, but that was ignored and our rooms were cleaned again! I've never encountered this in all my years of traveling. It felt like a personal violation to go through our clothes and pack them, while we still had about a week at the resort! The fact that we didn't get an apology AND our request to not clean our rooms was not followed left us with a bad experience.
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