P***a
Leisure
6.4
/10
Reviewed 2 day(s) ago
We stayed in a one-bedroom apartment, which was very dark and received almost no natural light because it was directly next to a neighboring condominium building. The staff explained that the hotel was fully booked and there were other rooms available, which I completely understand and consider to be beyond their control. However, there were several things in this room that I believe the hotel should address:
1. The mattress was extremely old and badly worn, with the springs noticeably pushing up underneath the surface. We could hardly sleep that night because it was uncomfortable.
2. The bedroom door could not be opened or closed because the wood had swollen.
3. The bathroom door was badly deteriorated and appeared to be rotting.
4. The Wi-Fi was not working due to a system problem.
5. There were no small towels provided in the room.
On the positive side, the room was clean and well equipped with a large refrigerator, washing machine, microwave, and kitchen.
We had originally booked two separate nights here because we planned to return for another night after a trip outside the city. However, the staff told us that on the date of our return, this would again be the only room available. We therefore left our luggage at the hotel and went on our trip.
In the end, we decided not to stay here again and only returned to collect our luggage. Never again!
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