M***a

10.0

/10

Reviewed 3 day(s) ago

The hotel staff is very friendly, and the breakfast is varied. It's a comfortable hotel for both business and family.

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Accommodation's Reply

09 Nov 2026

Dear Ms. M*a, Thank you for taking the time to write a positive review for Hermes Palace Hotel Medan. Our management and staff are proud to know that the quality of service, the variety of breakfast options, and the comfortable amenities we provide met your expectations. We are committed to always providing the best possible guest experience, both to support the productivity of business travelers (office work) and to create warm and memorable moments for guests on family vacations. We have shared your compliments with our entire team to inspire us to further develop and improve our service standards in the future. We look forward to welcoming you back again on your next business or family vacation to Medan. Sincerely, Parlin Samosir, Senior Business Development Manager

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Verified Traveler

10.0

/10

Reviewed 5 day(s) ago

I had a very pleasant and enjoyable experience staying at Hermes Palace Hotel Medan. The hotel offers a comfortable atmosphere, convenient location, and welcoming hospitality, making it a great choice for anyone visiting Medan, whether for business or leisure. One of the highlights of the hotel is its strategic location, which makes it easy to access various attractions, shopping areas, restaurants, and other important destinations around the city. It is especially convenient for travelers who want to explore Medan without having to travel too far. The room was comfortable and provided a relaxing environment after a long day of activities. The overall facilities were adequate, and the hotel offered a pleasant atmosphere for resting and unwinding. Cleanliness and comfort are important aspects of a hotel experience, and these certainly contributed to making my stay enjoyable. I would also like to appreciate the hospitality and service provided by the hotel staff. They were friendly, polite, and helpful, creating a welcoming impression throughout the stay. Good hospitality always makes a difference, and it adds extra value to the overall experience. The hotel is suitable for different types of travelers, including couples, families, and business guests. Whether you are visiting Medan for a short getaway, a business trip, or a longer vacation, Hermes Palace Hotel can be a convenient accommodation option. Overall, I am satisfied with my experience at Hermes Palace Hotel Medan. With its strategic location, comfortable rooms, adequate facilities, and friendly service, it offers a pleasant stay for visitors to the city. Thank you to the management and all the staff for the hospitality. I hope the hotel continues to maintain and improve its service quality, facilities, and cleanliness. Definitely a hotel worth considering when visiting Medan. I would be happy to stay here again and recommend it to others!

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Accommodation's Reply

05 Nov 2026

Dear Mr/Mrs. G***t Thank you for taking the time to share your gracious review regarding your recent stay at Hermes Palace Hotel Medan. We are absolutely delighted to learn that you had a highly pleasant and enjoyable experience with us. It is broad feedback like yours that motivates our team, and we are pleased that our comfortable atmosphere, strategic location, and signature hospitality met your expectations for your visit to Medan. Rest assured that your compliments will be shared with the entire team as encouragement to continuously maintain our high standards of service. We look forward to the privilege of welcoming you back for another exceptional stay in the near future. Warm regards Parlin Samosir Senior Busines Development Manager

Verified Traveler

Leisure

10.0

/10

Reviewed 1 week(s) ago

The hotel staff is very friendly, the location is very close to everywhere and is located in the city center, the security is very responsive to help, the rooms are nice, comfortable, clean and everything is excellent in my opinion!

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1 people find it helpful

Accommodation's Reply

02 Nov 2026

Dear Valued Guest, Thank you for your wonderful review and excellent rating for Hermes Palace Medan Hotel. We are very proud to know that you felt comfortable during your stay and were satisfied with the cleanliness of your room, the excellent location in the heart of the city, and the promptness of the security team in assisting you. Your compliments regarding the friendliness of all the staff have been passed on to the relevant teams as a driving force to maintain and further improve the quality of our service. The comfort and satisfaction of all our guests is our core commitment. We are honored to have provided you with a memorable stay. We hope to welcome you back again on your next visit to Hermes Palace Medan Hotel. Sincerely, Parlin Samosir, Senior Business Development Manager

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A***n

10.0

/10

Reviewed 1 week(s) ago

Nice and close to the office...

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Accommodation's Reply

02 Nov 2026

Dear Mr./Ms. A*n, Thank you very much for your positive review and rating of Hermes Palace Hotel Medan. We are delighted to know that the hotel's facilities and strategic location near the office district helped support your smooth activities and work efficiency during your stay in Medan. Providing comfortable and efficient accommodation for business travelers is one of our core commitments. We hope that Hermes Hotel Medan will always be your first choice for business trips or future visits to Medan. Sincerely, Parlin Samosir, Senior Business Development Manager

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W***a

8.3

/10

Reviewed 2 week(s) ago

The bed and pillows were uncomfortable. I couldn't sleep because the AC was too loud, and the room wasn't soundproof.

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Accommodation's Reply

28 Oct 2026

Dear Ms./Mrs. Wa, Thank you for taking the time to provide feedback regarding your stay at Hermes Palace Medan Hotel. We apologize for any inconvenience you experienced that may have disturbed your rest. Your feedback regarding the quality of the bed, the noise from the air conditioning, and the soundproofing of the room is important information for our management team. We have forwarded this report to the engineering department and the relevant team for immediate and thorough investigation and repair. For your convenience in the future, if you experience similar problems or feel uncomfortable with the condition of your room during your stay, we strongly recommend that you inform our staff at the 24-hour front desk immediately. Our team will be happy to make repairs or offer solutions such as moving you to a quieter room for your comfort. We hope you will give us the opportunity to welcome you back in the future with improved services and facilities. Sincerely, Parlin Samosir, Senior Business Development Manager

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D***D

Leisure

10.0

/10

Reviewed 3 week(s) ago

This hotel is located in the heart of the city on Jalan Pemuda. It's close to Merdeka Square and the mall. It's also close to Wajir Seafood and the Berastagi supermarket. The service is friendly. There's a gym and a restaurant on the top floor with beautiful views. Breakfast is delicious and meets 3-star standards. The rooms are quite spacious and comfortable.

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Accommodation's Reply

26 Oct 2026

Dear Mr./Ms. D*d, Thank you so much for taking the time to review and rate your stay at Hermes Palace Hotel Medan in such detail. We are delighted to hear that you enjoyed our excellent location on Jalan Pemuda, which is conveniently close to Dataran Merdeka, shopping malls, the Wajir seafood area, and Brastagi supermarkets. We also greatly appreciate your positive evaluation of the friendly service from our staff, the comfort of the spacious rooms, and the quality of our standard breakfast. We are pleased to hear that you enjoyed our fitness facilities (gym) and the dining experience at Sirocco, our top-floor restaurant with city views. Your comfort and satisfaction are our top priority. We hope to welcome you back to Hermes Palace Hotel Medan in the near future. Sincerely, Parlin Samosir, Senior Business Development Manager

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Verified Traveler

8.8

/10

Reviewed 3 week(s) ago

The hotel location is strategic to the city centre and DeliPark Mall (free shuttle bus). It is surrounded by local food such as Miramar, Tabona, and Mba Bolek. However, there is an issue with the bed as it has lost its quality.

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MARIA C. A. T.

8.5

/10

Reviewed 3 week(s) ago

Strategically located close to various locations, perfect for business trips and family vacations.

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Accommodation's Reply

22 Oct 2026

Dear Ms. Maria C.A.T., Thank you so much for taking the time to write such a positive review about your stay at Hermes Palace Hotel Medan. We are delighted to hear that our hotel's location provides convenient access to various attractions, ideal for both your business trips and your family vacations. Your compliments motivate our management and staff to continuously strive to maintain and improve the quality of our service. We look forward to welcoming you back on your next visit to Medan. Sincerely, Parlin Samosir, Senior Business Development Manager

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N***a

Leisure

9.7

/10

Reviewed 3 week(s) ago

The hotel staff were really kind. I requested to peel a mango and they helped me. The room was also comfortable, the TV was equipped with Netflix and YouTube. The bathroom was also very clean and comfortable.

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Accommodation's Reply

23 Oct 2026

Dear Mr/Mrs N***a Thank you very much for taking the time to share your wonderful review. We are absolutely delighted to hear that our staff could assist you with your request and make your stay more enjoyable. It is also a pleasure to know that you found the room comfortable, enjoyed our in-room entertainment featuring Netflix and YouTube, and appreciated the cleanliness of our bathroom. Providing a seamless and comfortable experience for our guests is always our top priority. Thank you once again for your kind words, and we look forward to the privilege of welcoming you back on your next visit to the Hermes Palace Hotel Medan. Warm regards Parlin Samosir Senior Business Development Manager

A***A

Leisure

6.8

/10

Reviewed 3 week(s) ago

The staff is friendly, the room is not very bright.

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Accommodation's Reply

22 Oct 2026

Dear Ms./Mrs. A*a, Thank you very much for taking the time to share your experience staying at Hermes Palace Hotel Medan. We are delighted to hear that you appreciated the friendliness of our staff. The comfort of our entire team is our top priority in welcoming all guests. Conversely, we apologize for the inconvenience you experienced regarding the insufficient lighting in your room. We have forwarded this feedback to our engineering and housekeeping teams to immediately investigate and improve the lighting in your room for the comfort of future guests. For further information, if you experience a similar issue during your next stay, please contact our 24-hour front desk. Our team will be happy to assist you in replacing the light bulbs with brighter ones or providing you with another room that better suits your comfort needs. Thank you for your valuable feedback, which helps us to improve. We hope to have the opportunity to welcome you back again for an even better stay experience. Sincerely, Parlin Samosir, Senior Business Development Manager

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Raida L. D.

Staycation

9.4

/10

Reviewed 3 week(s) ago

The room is comfortable, clean, especially the bathroom model I like, recommended if you stay in Medan.

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Accommodation's Reply

19 Oct 2026

Dear Ms. Raida L.D., Thank you very much for your valuable feedback and suggestions. We are delighted to know that our standards of comfort, cleanliness of the room, and bathroom design met your expectations during your stay. This compliment motivates our entire team to continue striving to maintain the highest quality of service. We hope to welcome you back on your next visit to Hermes Palace Medan. Sincerely, Parlin Samosir, Senior Business Development Manager

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Verified Traveler

Business

10.0

/10

Reviewed 4 week(s) ago

Love to stay at this hotel room, comfortable overnight here.

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1 people find it helpful

Accommodation's Reply

12 Oct 2026

Dear Valued Guest, Thank you so much for your positive review of Hermes Palace Medan. We are delighted and proud to know that you enjoyed the comfort of our rooms during your stay. The comfort and satisfaction of all our guests is paramount to our staff and management. We hope this memorable experience was a cherished memory for you, and we look forward to welcoming you back to Hermes Palace Medan on your next visit. Sincerely, Parlin Samosir, Senior Business Development Manager

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Muhammad C.

8.8

/10

Reviewed 5 week(s) ago

Not bad to stay here 🫰🏼over all oke laa

1 people find it helpful

Accommodation's Reply

12 Oct 2026

Dear Mr. Muhammad C., Thank you for taking the time to write a review about your stay at Hermes Palace Hotel Medan. We are delighted to hear that your overall experience was positive and satisfying. The satisfaction and comfort of all our guests is our top priority, and we are committed to maintaining excellence through our management and all our staff. We hope to welcome you back on your next visit to Medan. Sincerely, Parlin Samosir, Senior Business Development Manager

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Queen A.

8.5

/10

Reviewed 5 week(s) ago

The room was quite stuffy going to the bedroom.

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Accommodation's Reply

09 Oct 2026

Dear Ms. Queen A., Thank you for your review. We apologize for the inconvenience you experienced regarding the damp hallway leading to your room. Your comfort is our top priority. We have forwarded this feedback to our technical team to immediately inspect the air conditioning (AC) or ventilation system in the hallway to prevent this from happening again. Thank you very much for taking the time to provide this valuable feedback. We hope to welcome you back again in the future with improved services and facilities. Sincerely, Parlin Samosir, Senior Business Development Manager

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E***e

Leisure

10.0

/10

Reviewed 5 week(s) ago

Large and clean rooms. Delicious food and good facilities.

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Accommodation's Reply

07 Oct 2026

Dear E*e, Thank you so much for taking the time to write such a positive review about your stay at the Hermes Palace Hotel Medan. We are very proud to hear that you were pleased with the cleanliness and spaciousness of the room we provided. Our entire kitchen and service team would like to express our sincere gratitude for your compliments regarding the quality of the food and the hotel facilities. The utmost comfort and satisfaction of all our guests is a core commitment of our management. We look forward to welcoming you back again in the future. Sincerely, Parlin Samosir, Senior Business Development Manager

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Budi A.

Business

9.4

/10

Reviewed 5 week(s) ago

I've stayed at the Hermes Hotel many times and it's always a pleasure. Friendly service from the security guards, customer service, and restaurant. Strategically located and clean.

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1 people find it helpful

Accommodation's Reply

05 Oct 2026

Dear Mr. Budi, Thank you very much for your loyalty in choosing Hermes Palace Medan as your accommodation. We are proud and grateful to know that you always have a positive experience. Your appreciation for the service of our entire team, from security and customer service to the restaurant staff, as well as the cleanliness and excellent location, will be a great motivation for us to consistently provide the best service. We always look forward to welcoming you back on your next visit. Sincerely, Parlin Samosir, Senior Business Development Manager

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l***d

8.5

/10

Reviewed 6 week(s) ago

Good, clean, quite comfortable, strategic.

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Accommodation's Reply

05 Oct 2026

Dear Ms./Mrs. I*d, Thank you very much for your review and positive rating of Hermes Palace Hotel Medan. We are delighted to hear that you enjoyed your comfortable stay and were satisfied with the cleanliness of the rooms, as well as the hotel's excellent location. The comfort of all our guests is our top priority. We hope to welcome you back on your next visit to Medan. Sincerely, Parlin Samosir, Senior Business Development Manager

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D***h

10.0

/10

Reviewed 6 week(s) ago

Cozy, strategic, clean and the staff is friendly.

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Accommodation's Reply

02 Oct 2026

Dear Mr. D***h Thank you very much for sharing your wonderful review of your recent stay at Hermes Palace Hotel Medan. We are absolutely delighted to read that you enjoyed our strategic location, high standards of cleanliness, and cozy ambiance. Providing exceptional hospitality is our top priority, and knowing that our staff's friendliness stood out to you is truly rewarding. We look forward to the pleasure of welcoming you back for another exceptional experience. Warm regards Parlin Samosir Senior Business Development Manager

D***h

10.0

/10

Reviewed 6 week(s) ago

Stayed here for a business trip and extended by one night. This hotel is cheap, clean, and the location is strategic.

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Accommodation's Reply

30 Sep 2026

Dear Mr/Mrs D***h Thank you for sharing your wonderful experience regarding your recent business trip and for choosing to extend your stay with us at Hermes Palace Hotel Medan. We are absolutely delighted to hear that you found our hotel to be clean, strategically located, and of great value. Providing a comfortable and seamless experience for our business travelers is always our top priority. Thank you once again for your kind recommendations. We look forward to welcoming you back on your next business trip or leisure visit to Medan. Warm regards Parlin Samosir Senior Business Development Manager

ZFS

Staycation

10.0

/10

Reviewed 6 week(s) ago

Best hotel. Will definitely be back.

1 people find it helpful

Accommodation's Reply

29 Sep 2026

Dear Mr. ZFS Thank you very much for your exceptional review and for recognizing us as the best hotel. We are incredibly delighted to hear that you had a wonderful experience with us. Your enthusiastic confirmation of returning to Hermes Palace Hotel Medan is the highest compliment our team could receive. It would be our absolute privilege to welcome you back on your next visit, and we stand ready to provide you with another flawless stay. Warm regards Parlin Samosir Senior Business Development Manager

Hermes Palace Hotel Medan

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Traveler Reviews Hermes Palace Hotel Medan