How many rooms are available at Hermes Palace Hotel Medan?

Hermes Palace Hotel Medan has 105 rooms in total.

Does Hermes Palace Hotel Medan provide parking?

Yes, Hermes Palace Hotel Medan provides parking. Please confirm details directly with the hotel.

What do past guests say about Hermes Palace Hotel Medan?

Hermes Palace Hotel Medan is well-known for its Location, Cleanliness, Room Comfort, as reviewed by verified Traveloka guests.

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Hermes Palace Hotel Medan

Name: Hermes Palace Hotel Medan
Address: Jalan Pemuda No. 22, Medan City Center, Medan, Sumatra Utara, Indonesia, 20151, Jalan Pemuda No. 22, Sumatra Utara, 20151, Indonesia
Rating: 8.3

Hotels

Preferred Partner

8.3

/10

Very Good

6,386 reviews

What Guests Say About Their Stay

Distance To City Center (213)

Staff Friendliness (179)

Bedroom (172)

Ambiance (152)

T***i

8.5

/ 10

Reasonable price, central location, breakfast with lots of variety, shuttle to KAI station, friendly staff, fast check-in, recommended.

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Hizkia H. C. H.

10.0

/ 10

My first stay here was an unforgettable staycation. The view from the house overlooks Medan. The bathroom is clean and fragrant. The bed is spacious and the room is spacious. The food is varied. Valet parking is also available.

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Muhammad Y. M.

10.0

/ 10

The service is excellent, the rooms are very comfortable, the view is great, and the food is delicious.

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G***t

10.0

/ 10

The view in the restaurant is very nice, the service is also good from all the employees, the food is delicious, the waitresses are all nice, the food is neatly arranged, the employees immediately serve quickly if there is a request from the guests.. basically the hotel is recommended, thank you🙏

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M***s

10.0

/ 10

Had a great stay here! The staff is friendly, the room is clean and comfortable, and the location is strategic. Highly recommended!

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In the Area

See Map

Jalan Pemuda No. 22, Medan City Center, Medan, Sumatra Utara, Indonesia, 20151

Main Facilities

Restaurant

24-Hour Front Desk

Parking

Elevator

WiFi

Staying at Hermes Palace Hotel Medan is a good choice when you are visiting Medan City Center. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you. WiFi is available within public areas of the property to help you to stay connected with family and friends.

Available Room Types in Hermes Palace Hotel Medan

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Clean Stay for Your Worry-Free Journey

Enjoy your trip with a peace of mind as your health and safety are guaranteed through these standardized protocols.

CleanAccommodation

CHSE-certified accommodations for applying hygiene protocol from Kemenparekraf.Learn more

Frequent Disinfection

Staff Trained in Health Protocol

Temperature Check

What's around Hermes Palace Hotel Medan

Jalan Pemuda No. 22, Medan City Center, Medan, Sumatra Utara, Indonesia, 20151

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Discover More About Hermes Palace Hotel Medan

Location

Staying at Hermes Palace Hotel Medan is a good choice when you are visiting Medan City Center.

About Hermes Palace Hotel Medan

From business event to corporate gathering, Hermes Palace Hotel Medan provides complete services and facilities that you and your colleagues need.

Be ready to get the unforgettable stay experience by its exclusive service, completed by a full range of facilities to cater all your needs.

The hotel’s fitness center is a must-try during your stay here.

24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.

Savor your favorite dishes with special cuisines from Hermes Palace Hotel Medan exclusively for you.

WiFi is available within public areas of the property to help you to stay connected with family and friends.

Hermes Palace Hotel Medan is a hotel with great comfort and excellent service according to most hotel's guests.

Get precious and unforgettable moment during your stay at Hermes Palace Hotel Medan.

All facilities in Hermes Palace Hotel Medan

Bar, Cafe and Lounge

Fitness Center

Lobby

CleanAccommodation

Exterior

Public Facilities

Parking
Coffee shop
Elevator
24-hour room service
Restaurant
Breakfast restaurant
Lunch restaurant
Safety deposit box
WiFi in public area

Hotel Services

Bellhop
Concierge
Doorman
Express check-out
24-hour Receptionist
24-hour security
Laundry service
Luggage storage
Wedding service

In-room Facilities

Cable TV
Desk
Hairdryer
In-room safe
Minibar
Separate shower and tub
Shower
TV

Nearby Facilities

ATM/Banking
Beauty salon
Gift shop
Grocery
Hair salon
Laundry
Shops
Supermarket

General

AC
Ballroom
Banquet
Non-smoking room
Rooftop terrace
Smoking area

Things to Do

Fitness center
Massage

Shuttle Service

Airport transfer (surcharge)
Airport transfer

Business Facilities

Business center
Meeting facilities

Transportation

Valet parking

Connectivity

Free WiFi

Accommodation Policy & General Information in Hermes Palace Hotel Medan

Important Note

Document Policy
Upon check-in, you are required to bring ID Card. The required documents can be in the form of soft copy.

Deposit Policy
Deposit IDR 300,000 is required upon check-in. The accommodation accepts cash, debit or credit card.

Minimum Age for Check-in Policy
Minimum age to check-in is 18. Minor guests must be accompanied by adults upon check-in.

Check-in/Check-out Time

Check-in:

From 14:00

Check-out:

Before 12:00

Breakfast at the accommodation will be provided from 06:00 - 10:00.

Smoking is allowed only in the designated smoking area.

Pets are not allowed in the accommodation.

You may be required to present valid government-issued identification at check-in, along with credit card or cash to cover deposits and incidentals. Special request may depend on hotel's availability at check-in and may cost extra fee. Special request availability is not guaranteed. Hotel may charge you additional fee for each extra person after reserved room's maximum capacity.

General Information

Popular Facilities	AC, Restaurant, 24-Hour Front Desk, Parking, Elevator, WiFi
Check-In / Check-Out Time	From 14:00 - to 12:00
Breakfast Availability	Yes, hotel has room that provide breakfast
Available rooms at Hermes Palace Hotel Medan	105
Number of floors in Hermes Palace Hotel Medan	11
Another facilities in Hermes Palace Hotel Medan	Coffee shop, 24-hour room service, Breakfast restaurant, Lunch restaurant, Safety deposit box

Frequently asked question in Hermes Palace Hotel Medan

What are available facilities at Hermes Palace Hotel Medan?

There are top facilites at Hermes Palace Hotel Medan such as AC, Restaurant, 24-Hour Front Desk, Parking, Elevator, WiFi. (some may require extra charges)

What is normal check-in & check-out time at Hermes Palace Hotel Medan?

The standard check-in time at Hermes Palace Hotel Medan is starting from From 14:00 while the latest check-out time is at Before 12:00

Does Hermes Palace Hotel Medan provide breakfast?

Yes, Hermes Palace Hotel Medan provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.

What is the star rating of Hermes Palace Hotel Medan?

Hermes Palace Hotel Medan is a 4.0-star hotel.

How many floors does Hermes Palace Hotel Medan have?

Hermes Palace Hotel Medan has 11 floors.

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More Reviews from Other Guests in Hermes Palace Hotel Medan

Overall Ratings & Reviews Hermes Palace Hotel Medan

Traveloka (6,349)

Other sources (37)

8.4

Very Good

From 6,349 reviews

Provided by travelers on

Cleanliness

8.4

Room Comfort

8.4

Meal

8.3

Location

8.6

Service and Facilites

8.4

People often mention about Hermes Palace Hotel Medan

All

Distance to City Center (116)

Staff Friendliness (106)

Bedroom (103)

Ambiance (97)

Taste (89)

Room Space (87)

Bathroom (84)

Accessibility (83)

Hotel Area (80)

Variety (78)

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Traveler Reviews Hermes Palace Hotel Medan

Number of reviews per page

Customer reviews

R***T

Business

10.0

/10

Reviewed 1 day(s) ago

It's incredibly cool, the right choice to stay at Hermes Hotel.

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T***i

Business

8.5

/10

Reviewed 2 day(s) ago

Reasonable price, central location, breakfast with lots of variety, shuttle to KAI station, friendly staff, fast check-in, recommended.

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W***i

Leisure

8.8

/10

Reviewed 1 week(s) ago

Friendly and helpful staff also make it easy to travel to and from the airport train station.

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Accommodation's Reply

15 Jun 2026

Dear Ms./Mrs. W*i, Thank you very much for taking the time to write this positive review. We are delighted to hear that the service from our staff and the easy access to the airport train station made your journey comfortable. Your satisfaction is our top priority. We hope to welcome you back in the future. Sincerely, Parlin Samosir, Senior Business Development Manager

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J***y

8.5

/10

Reviewed 1 week(s) ago

It's pretty nice and clean. My suggestion is to slowly rejuvenate the items in the room.

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Accommodation's Reply

17 Jun 2026

Dear J*y, Thank you very much for taking the time to write a review. We are delighted to hear that the cleanliness of our hotel met your expectations. We especially appreciate your feedback regarding improvements to the room amenities. We have forwarded this feedback to our management team to be used as an important evaluation tool in improving the quality and comfort of our guests in the future. We hope to welcome you back again with even better service. Sincerely, Parlin Samosir, Senior Business Development Manager

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Hizkia H. C. H.

Staycation

10.0

/10

Reviewed 3 week(s) ago

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Accommodation's Reply

04 Jun 2026

Dear Ms. Hisgia H.C.H., Thank you very much for your positive review. We are delighted to hear that your first stay at Hermes Palace Medan was a memorable experience. The view of Medan, the cleanliness of the room, the comfort of the hotel, and our complimentary valet parking service were all exceptionally well-arranged to pamper our guests. We look forward to welcoming you back on your next stay. Sincerely, Parlin Samosir, Senior Business Development Manager

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Uray G.

10.0

/10

Reviewed 3 week(s) ago

The staff is very good at serving

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Accommodation's Reply

04 Jun 2026

Dear Mr. Uray G., Thank you very much for your positive review. We are very proud to have a friendly and always helpful team. Your feedback will encourage all our staff to continue providing the best service. We hope to welcome you back again. Sincerely, Parlin Samosir, Senior Business Development Manager

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Putra B. M.

10.0

/10

Reviewed 3 week(s) ago

Great, safe, comfortable and easy to use app

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Accommodation's Reply

04 Jun 2026

Dear Ms. Putra B.M., Thank you very much for your positive review. We are delighted to hear that your stay was enjoyable, safe, and comfortable. We are also pleased that Traveloka's booking system made your trip easier. We hope to welcome you back to Hermes Palace Medan Hotel again. Sincerely, Parlin Samosir, Senior Business Development Manager

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suanto

Leisure

10.0

/10

Reviewed 4 week(s) ago

Highly recommended for those looking for a hotel in Medan, very clean.

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1 people find it helpful

Accommodation's Reply

25 May 2026

Dear Mr. Siuanto, We are delighted to hear that you enjoyed your stay and found our hotel to be clean and well-maintained. The satisfaction and comfort of all our guests during their stay at Hermes Palace Hotel Medan is paramount to our entire team. We will continue to maintain this standard of cleanliness for your continued comfort on future stays. We look forward to welcoming you back to Hermes Palace Hotel Medan for your next vacation or business trip to Medan. Sincerely, Parlin Samosir, Senior Business Development Manager

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andrie t.

Staycation

10.0

/10

Reviewed 6 week(s) ago

Only 1 thing is missing, the window size is minimalist.

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1 people find it helpful

Accommodation's Reply

18 May 2026

Dear Mr. Andrew T., Thank you for your review. We apologize for any inconvenience caused by the unsuitable window size. Your feedback is invaluable in our evaluation and improvement of our facilities in the future. We hope to welcome you back to Hermes Palace Medan Hotel with even better service. Sincerely, Parlin Samosir, Senior Business Development Manager

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N***n

Business

9.7

/10

Reviewed 6 week(s) ago

one of the choices for activities in Medan city

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1 people find it helpful

Accommodation's Reply

18 May 2026

Dear Mr./Ms. N*n, Thank you very much for your review and for recommending Hermes Palace Hotel Medan as one of the best choices for your event in Medan. We are delighted that our meeting room facilities and our team's services were able to support the smooth running of your schedule. Your trust is a great motivation for us to continue maintaining the highest standards of service. We look forward to welcoming you back for future events. Sincerely, Parlin Samosir, Senior Business Development Manager

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v***y

Staycation

9.7

/10

Reviewed 8 week(s) ago

Strategic location in the city center... Very nice and comfortable rooms... Friendly receptionists... Free valet available... Food is quite good.

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Accommodation's Reply

27 Apr 2026

Dear Ms. V*y, Thank you for sharing your experience. We are delighted that you enjoyed the comfort of our rooms and our excellent central location. We are pleased to hear that our concierge team and complimentary valet parking were helpful. We are also glad to hear that you enjoyed our food. We hope to see you again soon. Sincerely, Parlin Samosir, Senior Business Development Manager

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Verified Traveler

Transit

10.0

/10

Reviewed 10 week(s) ago

Strategic location and fast check-in process. Friendly staff.

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1 people find it helpful

Accommodation's Reply

17 Apr 2026

Dear Valued Guest, Thank you so much for taking the time to write such a positive review. We are delighted that you enjoyed our excellent location and the quick and easy check-in process. Our team, especially the front desk staff, is committed to providing every guest with the best possible service to ensure your comfortable stay. We will share this compliment with our entire team to inspire us to maintain our high standards of service. We look forward to welcoming you back again in the future! Sincerely, Parlin Samosir, Senior Business Development Manager

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Verified Traveler

10.0

/10

Reviewed 10 week(s) ago

Really enjoyed the strategic location, easy to go anywhere and easy to find food around, lots of choices.

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Accommodation's Reply

17 Apr 2026

Dear Valued Guest, Thank you so much for your positive review. We are delighted to hear that you were pleased with the hotel's excellent location. Hermes Palace Medan is situated in an area with a wide variety of restaurants, which is one of the advantages we always emphasize, ensuring guests don't have to worry about finding places to eat. We hope that the convenience of getting around during your stay made your trip even more memorable. We look forward to welcoming you again on your next visit! Sincerely, Parlin Samosir, Senior Business Development Director

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achmad k.

10.0

/10

Reviewed 10 week(s) ago

Ok very ok and very very ok

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Accommodation's Reply

15 Apr 2026

Dear Mr. Ahmad, Thank you for your compliment. Your satisfaction is our top priority. We look forward to welcoming you back again for another memorable experience. Sincerely, Parlin Samosir, Senior Business Development Manager

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Budi A.

10.0

/10

Reviewed 10 week(s) ago

Hotel in the city center, the rooms are clean, comfortable and the food is quite good.

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Accommodation's Reply

15 Apr 2026

Dear Mr. Budi, Thank you for your kind review! We are delighted that you were satisfied with the cleanliness of our room and appreciated our excellent central location. We are also pleased to hear that you enjoyed our food menu. We hope to welcome you again on your next visit. Sincerely, Parlin Samosir, Senior Business Development Manager

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Yanti

10.0

/10

Reviewed 10 week(s) ago

Hotel best ⭐⭐⭐⭐⭐👍👍👍👍👍🫶🫶🫶🫶🫶🫰🫰🫰🫰🫰😍

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Accommodation's Reply

17 Apr 2026

Dear Mr. Yanti, Thank you for your 5-star review and your kind appreciation! We are committed to continuously providing the best possible experience for all our guests. We hope to welcome you back to Hermes Palace Medan Hotel again. Sincerely, Parlin Samosir, Senior Business Development Manager

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B***4

Business

10.0

/10

Reviewed 10 week(s) ago

The hospitality of the hotel staff is very good

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Accommodation's Reply

15 Apr 2026

Dear B*4, Thank you so much for your wonderful review. We are very proud to hear that the friendliness of our staff made your stay memorable. We will share your compliments with the entire team as encouragement. We are glad that you were satisfied with the cleanliness of the room and enjoyed the food and our central location. We hope to see you again soon. Parlin Samosir, Senior Business Development Manager

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Rusli

9.7

/10

Reviewed 10 week(s) ago

Ok hotel... Comfortable atmosphere

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1 people find it helpful

Accommodation's Reply

13 Apr 2026

Dear Mr. Rusli, Thank you very much for your positive review. We are delighted to hear that you enjoyed your stay. Creating a peaceful and pleasant atmosphere for all our guests is our top priority. We hope to welcome you back to our hotel again next time. See you soon. Sincerely, Parlin Samosir, Senior Business Development Manager

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Verified Traveler

Business

10.0

/10

Reviewed 11 week(s) ago

When I go to Medan, I always stay at the Hermes Hotel. You can check my name on the Hermes Hotel, because staying at the Hermes Hotel is comfortable and close to everywhere...

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Accommodation's Reply

08 Apr 2026

Dear Valued Guest, Thank you so much for your incredible loyalty to Hermes Palace Hotel Medan. We are delighted to know that we are always your first choice when you visit Medan. We are so happy to know that you feel comfortable and supported by our excellent location. Having loyal guests like you is the greatest encouragement for our entire team to continue providing the best service. We look forward to welcoming you back to your 'second home' in Medan on your next visit. See you soon. Sincerely, Parlin Samosir, Senior Business Development Manager

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Verified Traveler

Business

10.0

/10

Reviewed 11 week(s) ago

Comfortable and pleasant, breakfast is quite good

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Accommodation's Reply

15 Apr 2026

Dear Valued Guest, Thank you for sharing your experience staying at Hermes Palace Medan. We are delighted that you enjoyed your stay and were comfortable. We also appreciate your appreciation for our breakfast menu. We are committed to continuously improving our services to make your next stay even more memorable. We look forward to welcoming you back again. Sincerely, Parlin Samosir, Senior Business Development Manager

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Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.

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