Verified Traveler
Staycation
9.1
/10
Reviewed 5 week(s) ago
All the services were pleasant, only when the room was cleaned, the staff forgot to refill the tea, coffee, and the like, and forgot to provide small towels.
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Accommodation's Reply
05 Jul 2026
Dear Valued Guest, Warm greetings from Ascot Kuningan Jakarta. Thank you for taking the time to share your experience with us. We are delighted to hear that you were satisfied with our services during your stay. We would like to take this opportunity to thank you for choosing us as your accommodation. We especially appreciate your feedback regarding the housekeeping team's omission to replenish tea, coffee, and other amenities, as well as the lack of small towels after room cleaning was completed. We apologize for any inconvenience caused. We have forwarded your feedback to the relevant team for evaluation so that we can improve the consistency of our service and prevent such incidents from happening again in the future. Thank you again for your valuable review. We hope to welcome you back again and provide you with an even better stay next time. Sincerely, Eric Pradiana
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