Absolutely amazing! We stayed at the Prince Arthur from July 25th to July 30th. When we arrived and checked in all was great got to our room and unfortunately neither of our two air conditioners was working. Called the front desk and like 15 minutes later Maintenance was there and managed to fix one one of the air conditioners but called for a replacement of the second. We then left the room to go for dinner when we got back the AC unit was replaced. All seemed well until I discovered the AC unit was leaking water all over the carpet. I put the garbage can under the AC unit to catch the water and called the front desk. By this time it was after 10PM. We stayed the night in the room. The next morning Maintenance came to our room at 8:45AM assessed the situation then called down. I received a call from the front desk to ask if we would be willing to move to the room across the hall that would give us a lake side view. We agreed to the move got the key the Maintenance staff went above and beyond and helped us move to the new room. So impressed. Great hotel! Highly recommend when visiting Thunder Bay.

This place is run down and it seems many people live here?

Stayed one night on a stopover. Not very impressed with the room. Windows were very dirty. Curtains missing on the bathroom window which did not allow for privacy while using the bathroom. A/C so so and ceiling fans shaking while on high. Mattress was very worn out and used. The place needs major updating. Furniture is antique style. I would not recommend this place.

Love the old building and its history. Our room was clean and quiet. Decent place to stay.

If you like history, you'll love staying there. Get a lake side room, the view is beautiful. The staff were all very friendly. The hotel is well situated. The hotel itself needs some help. New carpets for sure, and some newer furnishings in the rooms.

What a neat hotel! We had a great room overlooking Lake Superior. It had a separate living room. A very good classic breakfast was included (eggs, toast, bacon, ham or sausages, potatoes). Would definitely stay again

Our experience didn't start off good, but the staff, Serena changed our experience to wanting to return. We will be staying here again on our return trip from Western Canada. The breakfast at the restaurant in the hotel was nice. The server we had on our second day was outstanding. The splash pad was walking distance and our toddler had a great time. The Freshco supermarket nearby was convenient since it was a 5 min walk only. Look forward to our return stay in a few weeks.

Good breakfast but we were Ellen un by thé dire alarm during thé night-club amd no employée tools care of thé guests

Great location. Large room comfortable beds. We had a second room with couches and good work desk TV fridge and microwave. Great for a family trip. Furniture was a bit worn but not a problem for us. Parking was easy as was check in. Breakfast was great prepared fresh.

Excellent! 5th floor renovations are beautiful…well deserved for the historic building it is. Dining room very appealing with a new look new name and great menu. “The Grill on Cumberland “ Great breakfast comes with the room. Well done!

Good food. Parking good, given parking tag. Require renovations /Upgrading in rooms we stayed ilast 2 trips New beds required in Room on 4th floor, bed lope sided & low & rugs need to be removed- smell bad. Ask for newly renovated room. They have hard wood flooring.,

Clean room, parking was very convenient, breakfast was deliscious.

Ultra old property for the price they are selling the room, smell all over the property even the room had a bad smell. Felt like i have booked shelter for night not a hotel. Not even the breakfast was worth having cause they decided how much portion should i eat. Worse experience till date. Not even worth spending 100$ for a night. I paid 190$ to spend a night in shelter like hotel!

Room was clean - hallways were showing signs of age with some stains on the carpets. Hotel is easy to find and has a parking area at the back along with a small green space that is ideal for travelling with a small dog.

We liked the central location close to both the waterfront and the downtown areas. Breakfast was fine and staff friendly and helpful.

staff is very kind to update my wife request

Staff helpful. Rooms need updating. One elevator needs to be replaced, it doesn't work well.

Great breakfast included and great supper in their restaurant the night before.

Water in pool cold. Unclean pool deck. Washrooms in pool area locked.

The Wi-fi service was hit and miss at best. Other than that the staff was great and the location near the harbor was great!