Very good hotel, fantastic room with a jacuzzi bath and plenty of history. Parking not the best when relying on white box parking on the side roads - only bonus is the parking is free between certain hours. Suitable for airport travel.

Rooms were great size , especially for a family of 4. Proper beds not sofa beds for kids. Jacuzzi bath was good. Problem we had was that the bathroom window was not frosted and when going to the toilet/ shower the window was visible for everyone in the opposite offices to see through!!!!! We had to ask for a bedsheet to drape over the window for privacy.

A property which was fine for the price. It did have a whirl pool bath but no shower and in need of a refurb. Nice enough stay but nothing spectacular and staff were friendly. Location was very good for Cardiff bay!

A beautiful building with fine period features. Decor was beginning to look a little tired. The room was large and the bed was comfortable, air conditioning would have been appreciated

The hotel was full of character with beautiful wood panelling everywhere, our room was nice and spacious and bed comfy but as we looked around we realised it needed some tlc, the hot n cold shower tap came away in our hand, the lovely jacuzzi bath was emptying as quick as it filled up as the plug didn't seal properly, a handle was missing off the drawers and lots of ring marks on table tops from past cups n glasses, also badly scratched skirting and carpet looked like it hadn't been hoovered, having said all that we would stay again as it was good value and location

No safety hand rails in bathroom...no ac

Very large room in a convenient location for visiting the bay and millennium centre. The spa bath was brilliant in a large bathroom.

An absolute fantastic historic building. However, it is so badly needing maintained. Exterior, rooms etc. I wished I had read previous reviews before booking. The heat in the room is unbearable- one dirty fan was supplied but all that did was distribute more dirty dust round the room. Although not advertised as having AC the system was in the room just not working! I honestly do not think the room had a proper clean in months as there was significant build up of dust. Furniture was broken and all chipped. Staff lovely. I would not stay here again.

Lovely stay, clean rooms, friendly staff, great location in an amazing building. Loved all the historical features of the coal exchange ! Only disappointment was the availability of breakfast food and drinks. Timing was not great for keeping the food topped up to handle the number of guests. When we did get food it was excellent quality!

Beautiful classy hotel, old but lovely. Stunning room, absolutely great staff. Great value, would 100% stay there again. Diolch.

The building has a retained a lot of its character and charm it was very interesting and unique. Very spacious triple room ideal for us 3 women, Good breakfast attentive staff. Short walk to Cardiff bay with a nice selection of bars and restaurants.

This hotel is nowhere near acceptable. The property is unfinished, unsafe, and misleadingly advertised. Our room had no air conditioning, no ventilation, and windows that could not open, leaving us trapped in suffocating heat for two nights. Basic toiletries were missing, and reception repeatedly insisted the hotel “never advertised” providing them — or air conditioning. The Jacuzzi was unusable, producing only dangerously hot water with no temperature control. The back of the hotel is covered in scaffolding and dilapidated, incomplete structures. Management was never available, and staff repeated scripted lines instead of offering solutions. Worst of all, the hotel uses AI‑enhanced photos to disguise the true condition of the rooms and deceive guests.

Staff were excellent and breakfast the best

The hotel is very nice, however some aspects could do with updating. The main problem is not having air-conditioning. The bedrooms were boiling and so uncomfortable for sleeping. When we asked about the air-conditioning vents not working properly we were told the air-conditioning doesn't work its just a fan.

I booked 2 nights through a third party. There were communications issues, with payment and breakfast. We arrived late to open assigned room with people in it twice. Someone opened our room with their assigned keys our 2nd day. Staff was apologetic, but these issues should never happen. Thats said, we liked this hotel for its history, character and charm. Its like a maze in there! Breakfast was good. I hope they solve these issues. I would booke here again.

Room smelt of sick , quite obviously someone had been sick in it as flies everywhere and windows wide open on arrival. Really run down and in need of some TLC. Girl on reception was kind and tried to sort for us but manager was very stand off ish. Good location but wouldn’t rush back at all

Very beautiful property. Room was clean, staff was helpful. Didn’t have a fridge in room sadly but that didn’t take away from the lovely experience

Normally a okay hotel but when we stayed last time the rooms were so warm as they had no air con working (which we was not told on arrival) also the windows didn’t open only had 1 fan and I had to go ask staff for another fan which they gave me but it was broke. The room was so warm me and my partner couldn’t sleep. Would not recommend others to go

Bathroom was looking tired, tiles loose on wall and taps falling apart. Silicone needed replacing. No air conditioning available despite the controllers etc present. Fans provided but those weren’t much help. Breakfast was good and externally hotel looked lovely

Lovely hotel parking nearby (10min walk) Nice bar area with outside seating at the front of the hotel Lovely breakfast Would stay again