The Coal Exchange Hotel

Explore The Coal Exchange Hotel
8.4
Very Good
From 961 reviews
Cleanliness

8.2

Room Comfort

8.6

Service and Facilites

9.0

Traveler Reviews The Coal Exchange Hotel

Number of reviews per page
20
40
Top reviews
Susan
icon-with Partner
with Partner
8.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Older property but very interesting history. Good location for the Cardiff Bay area.
Katie
icon-with Partner
with Partner
10.0
/10
Reviewed 13 week(s) ago

Hotels.com verified review

Great location, less than 5 minute walk from the Bay. Nice and spacious room, the jacuzzi bath was a bonus. Will definitely stay again.
Georgia
icon-Family
Family
8.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Was overall happy with the hotel, breakfast was not great. But rooms were clean staff were friendly in reception woukd stay here again
Stephen
icon-with Partner
with Partner
8.0
/10
Reviewed 14 week(s) ago

Hotels.com verified review

Great looking hotel. Little bit dusty though
Jana
icon-Friends and Family Family
Friends and Family Family
6.0
/10
Reviewed 14 week(s) ago

Hotels.com verified review

Old, kind of beat up and neglected and very quirky. The bed was comfortable and staff was nice.
anthony
icon-with Partner
with Partner
8.0
/10
Reviewed 14 week(s) ago

Hotels.com verified review

We recently stayed here and I booked the Presidental Suite for one night The suite was very spacious and clean. The Decor was amazing. The staff were friendly and very approachable and always happy to help. We went down to breakfast between 8-8.30 and the restaurant was practically empty which is great. The breakfast was nice with not a vast selection but more than enough. We did miss fried eggs, though. The only downfall was the parking as this hotel doesn't have any. But it does offer a discounted stay at Q-Park which is situated behind the Premier Inn and around a 5-10 minute work. (Depending on the person) Overall - it is an amazing place to stay with lots of history and character. I would definitely return.
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Cerys
icon-with Partner
with Partner
10.0
/10
Reviewed 14 week(s) ago

Hotels.com verified review

Room was absolutely spotless and amazing hotel, but only problem I had on arrival in to room, their was tobacco scattered around the desk area from previous people. . Didn't bother me too much tbh, other than that me and my husband had a lovely night stay. Staff were Friendly, Definitely booking again soon .
Robert
icon-with Partner
with Partner
10.0
/10
Reviewed 15 week(s) ago

Hotels.com verified review

Just like to say the hotel was something like out of a old film set really query I loved it
tim
icon-with Partner
with Partner
10.0
/10
Reviewed 15 week(s) ago

Hotels.com verified review

The staff at the hotel were really friendly and very helpful with offering to store our small amount of luggage for the hours before and after our overnight stay - thank you. The breakfast was good and again here the staff were really helpful. Room was spacious and clean and air conditioning worked well. Worth the extra few steps from the Wales Millenium Centre to stay in this historic building.
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Stuart
icon-with Partner
with Partner
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Lovely hotel
Gary
icon-with Partner
with Partner
8.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

To stay at a place of such Historical Significance was fantastic
Tamsin
10.0
/10
Reviewed 15 week(s) ago

Hotels.com verified review

Beautiful cosy hotel with lots of character and charm, close to everything you need.
James
icon-with Partner
with Partner
2.0
/10
Reviewed 16 week(s) ago

Hotels.com verified review

Dust everywhere, bathtub was disgusting and as we put bubbles on the smell was horrific,breakfast was cold and bay marine’s were empty and when I asked a member of staff they were so rude, the only staff member that was helpful was the gentleman on reception at the time , will never stay again
Luke
icon-with Partner
with Partner
10.0
/10
Reviewed 16 week(s) ago

Hotels.com verified review

Great clean room with the jacuzzi bath a definite winner
stephen
icon-with Partner
with Partner
10.0
/10
Reviewed 16 week(s) ago

Hotels.com verified review

Loved the place will be Andy.
Saul
icon-Friends and Family Family
Friends and Family Family
10.0
/10
Reviewed 16 week(s) ago

Hotels.com verified review

What a fantastic old building! The Coal Exchange had loads of character. The staff were really helpful and friendly. It was great value. We would stay again
David
icon-with Partner
with Partner
8.0
/10
Reviewed 16 week(s) ago

Hotels.com verified review

The staff were very friendly and helpful, they were a credit to the hotel. The breakfast was good.
Rhodri
icon-with Partner
with Partner
8.0
/10
Reviewed 16 week(s) ago

Hotels.com verified review

Staff were all very accommodating and welcoming. Inside of the hotel was very cool and something completely different from any normal hotels. Room was huge and bed was extremely comfortable. Air con wasn’t working at all and the window wouldn’t open properly which was not ideal given the heat but the electric fan meant that the room was a reasonable temperature in the night. There was a huge bath jacuzzi but when we tried to run it the water just ran cold and then so did the shower. Breakfast was good. We got our room through Tesco vouchers and would stay again but if we had paid full price I’d probably question the air con, water temp and the fact that the TV was very temperamental. There is no parking but 24hours in the q park multi story was only £15. Location of the hotel was ideal for enjoying Cardiff bay.
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Diana
icon-with Partner
with Partner
8.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

The Coal Exchange is a lovely old building which has been turned into a hotel with large bedrooms and bathrooms. The bed was comfortable although there was some wear showing on the headboard/ wall behind the bed(room 143). The bathroom had a large Jacuzzi bath and a rainfall shower. The toiletries provided smelt gorgeous! There were two large windows looking out onto the road beside the hotel which was surprisingly quiet. Unfortunately, because the weather was extremely hot and there was no air conditioning the room was warm, especially overnight. There was a fan and we left the windows but it still was difficult to sleep. Breakfast was good, with plenty of hot and cold choices on the self service buffet. The pain au chocolat and croissant were particularly good, far better than usual hotel standards and I enjoyed a gooseberry yoghurt and choice of cheese! All the staff were helpful and we were able to park outside the hotel because parking is only paid between 8am and 6pm.
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David
icon-with Partner
with Partner
8.0
/10
Reviewed 16 week(s) ago

Hotels.com verified review

Ideally placed for a visit to the Bay
Number of reviews per page
20
40

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