The Coal Exchange Hotel

Hotels
Finding rooms for you...
8.2
/10
Very Good
997 reviews

What Guests Say About Their Stay

Jordan

10.0
/ 10
Very good hotel, fantastic room with a jacuzzi bath and plenty of history. Parking not the best when relying on white box parking on the side roads - only bonus is the parking is free between certain hours. Suitable for airport travel.

Hannah

10.0
/ 10
Very large room in a convenient location for visiting the bay and millennium centre. The spa bath was brilliant in a large bathroom.

Emma

10.0
/ 10
Lovely stay, clean rooms, friendly staff, great location in an amazing building. Loved all the historical features of the coal exchange ! Only disappointment was the availability of breakfast food and drinks. Timing was not great for keeping the food topped up to handle the number of guests. When we did get food it was excellent quality!
In the Area
See Map
The Exchange Bld, Mount Stuart Square, Butetown, Cardiff, Wales, CF10 5FQ

Main Facilities

See more
Luggage storage
Elevator
Express check-out
Disabled access friendly
Multilingual staff
24-hour Receptionist
The Coal Exchange Hotel is located in area / city Butetown. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
See more

What's around The Coal Exchange Hotel

The Exchange Bld, Mount Stuart Square, Butetown, Cardiff, Wales, CF10 5FQ
Discover More Places
Lobby The Coal Exchange Hotel
Exterior 2 The Coal Exchange Hotel

Discover More About The Coal Exchange Hotel

General
In Cardiff (Butetown)

Location
Located in Cardiff (Butetown), The Coal Exchange Hotel is steps from Cardiff Bay and a 3-minute drive from Utilita Arena Cardiff. This hotel is 3 mi (4.8 km) from Principality Stadium and 2.6 mi (4.2 km) from Cardiff Castle.

Attractions
Distances are displayed to the nearest 0.1 mile and kilometer.

Cardiff Bay - 0.1 km / 0.1 mi
Coal Exchange building - 0.1 km / 0.1 mi
Mermaid Quay - 0.4 km / 0.2 mi
Techniquest - 0.4 km / 0.2 mi
Wales Millennium Centre - 0.5 km / 0.3 mi
Cardiff Bay Water Feature - 0.5 km / 0.3 mi
Pierhead - 0.6 km / 0.4 mi
The Senedd - 0.8 km / 0.5 mi
Cardiff Bay Waterfront - 0.8 km / 0.5 mi
Cardiff Tourist Information Centre - 1.7 km / 1.1 mi
Utilita Arena Cardiff - 1.9 km / 1.2 mi
Cineworld Cardiff - 1.9 km / 1.2 mi
University of South Wales, Cardiff Campus - 2 km / 1.3 mi
Cardiff Metropolitan Cathedral of St David - 2 km / 1.3 mi
Cardiff Market - 2.1 km / 1.3 mi

The nearest airports are:
Cardiff International Airport (CWL) - 21.3 km / 13.2 mi
Bristol International Airport (BRS) - 77 km / 47.9 mi

Renovations
The following facilities are closed seasonally each year. They will be closed from December 23 to December 26:

  • Bar/Lounge
  • Dining venue(s)

Facilities
Make use of convenient amenities, which include complimentary wireless internet access and concierge services.

Business Facilities
Featured amenities include express check-out, a 24-hour front desk, and multilingual staff.

Dining
Enjoy a meal at the restaurant, or stay in and take advantage of the hotel's room service (during limited hours). Wrap up your day with a drink at the bar/lounge. Full breakfasts are served on weekdays from 7:00 AM to 10:30 AM and on weekends from 8:00 AM to 10:30 AM for a fee.

Rooms
Stay in one of 55 guestrooms featuring LCD televisions. Complimentary wireless internet access keeps you connected, and digital programming is available for your entertainment. Bathrooms have complimentary toiletries and hair dryers. Conveniences include safes and coffee/tea makers, and housekeeping is provided daily.

All facilities in The Coal Exchange Hotel

Lobby The Coal Exchange Hotel
Lobby
Exterior The Coal Exchange Hotel
Exterior
Bedroom The Coal Exchange Hotel
Bedroom
Others The Coal Exchange Hotel
Others
In-room Bathroom The Coal Exchange Hotel
In-room Bathroom

Things to Do

  • Romantic proposal packages

Food and Drinks

  • Breakfast

Connectivity

  • Free WiFi

Accessibilty

  • Disabled access friendly

Public Facilities

  • Smoke-free area
  • Safety deposit box
  • Elevator

Hotel Services

  • Luggage storage
  • Express check-out
  • Multilingual staff
  • 24-hour Receptionist
  • Concierge

Accommodation Policy & General Information in The Coal Exchange Hotel

Important Note
Planning to check in outside the check-in time (such as early morning or late in the evening)? You can arrange it directly with the property!
  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
  • Cashless payment methods are available for all transactions.

Check-in/Check-out Time

Check-in:
15:00 - 01:00
Check-out:
Before 11:00

  • Fee for full breakfast: approximately GBP 14.50 for adults and GBP 9.00 for children
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Service Animals Allowed

Professional property host/manager, No rollaway/extra beds available, Cashless transactions are available, Essential workers only - NO, Guest will receive an email before arrival 48 hours, Guests will receive an email with special check-in instructions

General Information

Popular Facilities
Check-In / Check-Out Time
From 15:00 - 01:00 - to 11:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at The Coal Exchange Hotel
55
Another facilities in The Coal Exchange Hotel
Romantic proposal packages, Breakfast, Free WiFi, Disabled access friendly, Smoke-free area

Frequently asked question in The Coal Exchange Hotel

What is normal check-in & check-out time at The Coal Exchange Hotel?
The standard check-in time at The Coal Exchange Hotel is starting from 15:00 - 01:00 while the latest check-out time is at Before 11:00
Does The Coal Exchange Hotel provide breakfast?
Yes, The Coal Exchange Hotel provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is the star rating of The Coal Exchange Hotel?
The Coal Exchange Hotel is a 3.5-star hotel.
How many rooms are available at The Coal Exchange Hotel?
The Coal Exchange Hotel has 55 rooms in total.
Does The Coal Exchange Hotel provide parking?
Yes, The Coal Exchange Hotel provides parking. Please confirm details directly with the hotel.
See All

More Reviews from Other Guests in The Coal Exchange Hotel

8.2
Very Good
From 997 reviews
Cleanliness

8.2

Room Comfort

8.6

Service and Facilites

8.8

Sort by
Most Relevant
Preferences
See All

Traveler Reviews The Coal Exchange Hotel

Number of reviews per page
20
40
Top reviews
Jordan
icon-with Partner
with Partner
10.0
/10
Reviewed 13 week(s) ago

Hotels.com verified review

Very good hotel, fantastic room with a jacuzzi bath and plenty of history. Parking not the best when relying on white box parking on the side roads - only bonus is the parking is free between certain hours. Suitable for airport travel.
Alison
icon-with Children
with Children
6.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Rooms were great size , especially for a family of 4. Proper beds not sofa beds for kids. Jacuzzi bath was good. Problem we had was that the bathroom window was not frosted and when going to the toilet/ shower the window was visible for everyone in the opposite offices to see through!!!!! We had to ask for a bedsheet to drape over the window for privacy.
Read More
ANNA
icon-
6.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

A property which was fine for the price. It did have a whirl pool bath but no shower and in need of a refurb. Nice enough stay but nothing spectacular and staff were friendly. Location was very good for Cardiff bay!
Andrew
6.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

A beautiful building with fine period features. Decor was beginning to look a little tired. The room was large and the bed was comfortable, air conditioning would have been appreciated
Christine
8.0
/10
Reviewed 14 week(s) ago

Hotels.com verified review

The hotel was full of character with beautiful wood panelling everywhere, our room was nice and spacious and bed comfy but as we looked around we realised it needed some tlc, the hot n cold shower tap came away in our hand, the lovely jacuzzi bath was emptying as quick as it filled up as the plug didn't seal properly, a handle was missing off the drawers and lots of ring marks on table tops from past cups n glasses, also badly scratched skirting and carpet looked like it hadn't been hoovered, having said all that we would stay again as it was good value and location
Read More
Wynn
6.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

No safety hand rails in bathroom...no ac
Hannah
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Very large room in a convenient location for visiting the bay and millennium centre. The spa bath was brilliant in a large bathroom.
Annette
6.0
/10
Reviewed 14 week(s) ago

Hotels.com verified review

An absolute fantastic historic building. However, it is so badly needing maintained. Exterior, rooms etc. I wished I had read previous reviews before booking. The heat in the room is unbearable- one dirty fan was supplied but all that did was distribute more dirty dust round the room. Although not advertised as having AC the system was in the room just not working! I honestly do not think the room had a proper clean in months as there was significant build up of dust. Furniture was broken and all chipped. Staff lovely. I would not stay here again.
Read More
Emma
10.0
/10
Reviewed 15 week(s) ago

Hotels.com verified review

Lovely stay, clean rooms, friendly staff, great location in an amazing building. Loved all the historical features of the coal exchange ! Only disappointment was the availability of breakfast food and drinks. Timing was not great for keeping the food topped up to handle the number of guests. When we did get food it was excellent quality!
Read More
Lucy
10.0
/10
Reviewed 15 week(s) ago

Hotels.com verified review

Beautiful classy hotel, old but lovely. Stunning room, absolutely great staff. Great value, would 100% stay there again. Diolch.
Clair
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

The building has a retained a lot of its character and charm it was very interesting and unique. Very spacious triple room ideal for us 3 women, Good breakfast attentive staff. Short walk to Cardiff bay with a nice selection of bars and restaurants.
Rajatha Nidhi
4.0
/10
Reviewed 15 week(s) ago

Hotels.com verified review

This hotel is nowhere near acceptable. The property is unfinished, unsafe, and misleadingly advertised. Our room had no air conditioning, no ventilation, and windows that could not open, leaving us trapped in suffocating heat for two nights. Basic toiletries were missing, and reception repeatedly insisted the hotel “never advertised” providing them — or air conditioning. The Jacuzzi was unusable, producing only dangerously hot water with no temperature control. The back of the hotel is covered in scaffolding and dilapidated, incomplete structures. Management was never available, and staff repeated scripted lines instead of offering solutions. Worst of all, the hotel uses AI‑enhanced photos to disguise the true condition of the rooms and deceive guests.
Read More
Susan
10.0
/10
Reviewed 15 week(s) ago

Hotels.com verified review

Staff were excellent and breakfast the best
william
6.0
/10
Reviewed 15 week(s) ago

Hotels.com verified review

The hotel is very nice, however some aspects could do with updating. The main problem is not having air-conditioning. The bedrooms were boiling and so uncomfortable for sleeping. When we asked about the air-conditioning vents not working properly we were told the air-conditioning doesn't work its just a fan.
Patrick
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

I booked 2 nights through a third party. There were communications issues, with payment and breakfast. We arrived late to open assigned room with people in it twice. Someone opened our room with their assigned keys our 2nd day. Staff was apologetic, but these issues should never happen. Thats said, we liked this hotel for its history, character and charm. Its like a maze in there! Breakfast was good. I hope they solve these issues. I would booke here again.
Read More
Amy
2.0
/10
Reviewed 15 week(s) ago

Hotels.com verified review

Room smelt of sick , quite obviously someone had been sick in it as flies everywhere and windows wide open on arrival. Really run down and in need of some TLC. Girl on reception was kind and tried to sort for us but manager was very stand off ish. Good location but wouldn’t rush back at all
Eniola
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Very beautiful property. Room was clean, staff was helpful. Didn’t have a fridge in room sadly but that didn’t take away from the lovely experience
Jack
2.0
/10
Reviewed 15 week(s) ago

Hotels.com verified review

Normally a okay hotel but when we stayed last time the rooms were so warm as they had no air con working (which we was not told on arrival) also the windows didn’t open only had 1 fan and I had to go ask staff for another fan which they gave me but it was broke. The room was so warm me and my partner couldn’t sleep. Would not recommend others to go
Read More
Simon
icon-with Friends
with Friends
4.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Bathroom was looking tired, tiles loose on wall and taps falling apart. Silicone needed replacing. No air conditioning available despite the controllers etc present. Fans provided but those weren’t much help. Breakfast was good and externally hotel looked lovely
Cerys
icon-with Partner
with Partner
10.0
/10
Reviewed 16 week(s) ago

Hotels.com verified review

Lovely hotel parking nearby (10min walk) Nice bar area with outside seating at the front of the hotel Lovely breakfast Would stay again
Number of reviews per page
20
40

Ready to make up your mind?

Book Your Stay Now
Bedroom 4 The Coal Exchange Hotel

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.

Traveloka Korea Ltd. · Business Registration Number: 291-86-03397 · Representative: CHRISTOPHER MICHAEL · Address: 431 Teheran-ro, Gangnam-gu, Seoul, Republic of Korea (Samsung-dong) · Call Center (Mon–Fri, 9:00 AM – 6:00 PM GMT+9): +82 70 5234 2354 · Email: cs@traveloka.com · Mail-order Business Registration: No. 2025-SeoulGangnam-02676 · Tourism Business Registration: No. 2025-48
Copyright © 2026 Traveloka. All rights reserved.