The Coal Exchange Hotel

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8.4
/10
Very Good
961 reviews

What Guests Say About Their Stay

Katie

10.0
/ 10
Great location, less than 5 minute walk from the Bay. Nice and spacious room, the jacuzzi bath was a bonus. Will definitely stay again.

Cerys

10.0
/ 10
Room was absolutely spotless and amazing hotel, but only problem I had on arrival in to room, their was tobacco scattered around the desk area from previous people. . Didn't bother me too much tbh, other than that me and my husband had a lovely night stay. Staff were Friendly, Definitely booking again soon .

Robert

10.0
/ 10
Just like to say the hotel was something like out of a old film set really query I loved it
In the Area
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The Exchange Bld, Mount Stuart Square, Butetown, Cardiff, Wales, CF10 5FQ

Main Facilities

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24-Hour Front Desk
WiFi
Elevator
The Coal Exchange Hotel is located in area / city Butetown. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
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What's around The Coal Exchange Hotel

The Exchange Bld, Mount Stuart Square, Butetown, Cardiff, Wales, CF10 5FQ
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Lobby The Coal Exchange Hotel
Exterior 2 The Coal Exchange Hotel

Discover More About The Coal Exchange Hotel

General
In Cardiff (Butetown)

Location
With a stay at The Coal Exchange Hotel in Cardiff (Butetown), you'll be a 3-minute drive from Cardiff Bay and 6 minutes from Cardiff Castle. This hotel is 3 mi (4.8 km) from Principality Stadium and 2.8 mi (4.5 km) from Cardiff University.

Attractions
Distances are displayed to the nearest 0.1 mile and kilometer.

Coal Exchange building - 0.1 km / 0.1 mi
Mermaid Quay - 0.4 km / 0.2 mi
Techniquest - 0.4 km / 0.2 mi
Wales Millennium Centre - 0.5 km / 0.3 mi
Cardiff Bay Water Feature - 0.5 km / 0.3 mi
Roald Dahl Plass - 0.6 km / 0.4 mi
Pierhead - 0.6 km / 0.4 mi
The Senedd - 0.8 km / 0.5 mi
Cardiff Bay Waterfront - 0.8 km / 0.5 mi
Norwegian Church - 0.8 km / 0.5 mi
Cardiff Bay - 1.2 km / 0.7 mi
TeamSport Cardiff - 1.2 km / 0.8 mi
Cardiff Tourist Information Centre - 1.7 km / 1.1 mi
Utilita Arena Cardiff - 1.9 km / 1.2 mi
University of South Wales, Cardiff Campus - 2 km / 1.3 mi

The nearest airports are:
Cardiff International Airport (CWL) - 21.3 km / 13.2 mi
Bristol International Airport (BRS) - 77 km / 47.9 mi

Renovations
The following facilities are closed seasonally each year. They will be closed from December 23 to December 26:

  • Bar/Lounge
  • Dining venue(s)

Facilities
Make use of convenient amenities, which include complimentary wireless internet access and concierge services.

Business Facilities
Featured amenities include express check-out, a 24-hour front desk, and multilingual staff.

Dining
Enjoy a meal at the restaurant, or stay in and take advantage of the hotel's room service (during limited hours). Wrap up your day with a drink at the bar/lounge. Full breakfasts are served on weekdays from 7:00 AM to 10:30 AM and on weekends from 8:00 AM to 10:30 AM for a fee.

Rooms
Stay in one of 55 guestrooms featuring LCD televisions. Complimentary wireless internet access keeps you connected, and digital programming is available for your entertainment. Bathrooms have complimentary toiletries and hair dryers. Conveniences include safes and coffee/tea makers, and housekeeping is provided daily.

All facilities in The Coal Exchange Hotel

Lobby The Coal Exchange Hotel
Lobby
Exterior The Coal Exchange Hotel
Exterior
Others The Coal Exchange Hotel
Others
Restaurant The Coal Exchange Hotel
Restaurant

Hotel Services

  • Luggage storage
  • Express check-out
  • Multilingual staff
  • 24-hour Receptionist
  • Concierge

Public Facilities

  • Smoke-free area
  • Safety deposit box
  • Elevator

Things to Do

  • Romantic proposal packages

Food and Drinks

  • Breakfast

Connectivity

  • Free WiFi

Accessibilty

  • Disabled access friendly

Accommodation Policy & General Information in The Coal Exchange Hotel

Important Note
Planning to check in outside the check-in time (such as early morning or late in the evening)? You can arrange it directly with the property!
  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
  • Cashless payment methods are available for all transactions.

Check-in/Check-out Time

Check-in:
15:00 - 01:00
Check-out:
Before 11:00

  • Fee for full breakfast: approximately GBP 14.50 for adults and GBP 9.00 for children
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Service Animals Allowed

Professional property host/manager, No rollaway/extra beds available, Cashless transactions are available, Essential workers only - NO, Guest will receive an email before arrival 48 hours, Guests will receive an email with special check-in instructions

General Information

Popular Facilities
24-Hour Front Desk, WiFi, Elevator
Check-In / Check-Out Time
From 15:00 - 01:00 - to 11:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at The Coal Exchange Hotel
55
Another facilities in The Coal Exchange Hotel
Luggage storage, Express check-out, Multilingual staff, 24-hour Receptionist, Concierge

Frequently asked question in The Coal Exchange Hotel

What are available facilities at The Coal Exchange Hotel?
There are top facilites at The Coal Exchange Hotel such as 24-Hour Front Desk, WiFi, Elevator. (some may require extra charges)
What is normal check-in & check-out time at The Coal Exchange Hotel?
The standard check-in time at The Coal Exchange Hotel is starting from 15:00 - 01:00 while the latest check-out time is at Before 11:00
Does The Coal Exchange Hotel provide breakfast?
Yes, The Coal Exchange Hotel provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is the star rating of The Coal Exchange Hotel?
The Coal Exchange Hotel is a 3.5-star hotel.
How many rooms are available at The Coal Exchange Hotel?
The Coal Exchange Hotel has 55 rooms in total.
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More Reviews from Other Guests in The Coal Exchange Hotel

8.4
Very Good
From 961 reviews
Cleanliness

8.2

Room Comfort

8.6

Service and Facilites

9.0

Sort by
Most Relevant
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Traveler Reviews The Coal Exchange Hotel

Number of reviews per page
20
40
Top reviews
Susan
icon-with Partner
with Partner
8.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Older property but very interesting history. Good location for the Cardiff Bay area.
Katie
icon-with Partner
with Partner
10.0
/10
Reviewed 13 week(s) ago

Hotels.com verified review

Great location, less than 5 minute walk from the Bay. Nice and spacious room, the jacuzzi bath was a bonus. Will definitely stay again.
Georgia
icon-Family
Family
8.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Was overall happy with the hotel, breakfast was not great. But rooms were clean staff were friendly in reception woukd stay here again
Stephen
icon-with Partner
with Partner
8.0
/10
Reviewed 14 week(s) ago

Hotels.com verified review

Great looking hotel. Little bit dusty though
Jana
icon-Friends and Family Family
Friends and Family Family
6.0
/10
Reviewed 14 week(s) ago

Hotels.com verified review

Old, kind of beat up and neglected and very quirky. The bed was comfortable and staff was nice.
anthony
icon-with Partner
with Partner
8.0
/10
Reviewed 14 week(s) ago

Hotels.com verified review

We recently stayed here and I booked the Presidental Suite for one night The suite was very spacious and clean. The Decor was amazing. The staff were friendly and very approachable and always happy to help. We went down to breakfast between 8-8.30 and the restaurant was practically empty which is great. The breakfast was nice with not a vast selection but more than enough. We did miss fried eggs, though. The only downfall was the parking as this hotel doesn't have any. But it does offer a discounted stay at Q-Park which is situated behind the Premier Inn and around a 5-10 minute work. (Depending on the person) Overall - it is an amazing place to stay with lots of history and character. I would definitely return.
Read More
Cerys
icon-with Partner
with Partner
10.0
/10
Reviewed 14 week(s) ago

Hotels.com verified review

Room was absolutely spotless and amazing hotel, but only problem I had on arrival in to room, their was tobacco scattered around the desk area from previous people. . Didn't bother me too much tbh, other than that me and my husband had a lovely night stay. Staff were Friendly, Definitely booking again soon .
Robert
icon-with Partner
with Partner
10.0
/10
Reviewed 15 week(s) ago

Hotels.com verified review

Just like to say the hotel was something like out of a old film set really query I loved it
tim
icon-with Partner
with Partner
10.0
/10
Reviewed 15 week(s) ago

Hotels.com verified review

The staff at the hotel were really friendly and very helpful with offering to store our small amount of luggage for the hours before and after our overnight stay - thank you. The breakfast was good and again here the staff were really helpful. Room was spacious and clean and air conditioning worked well. Worth the extra few steps from the Wales Millenium Centre to stay in this historic building.
Read More
Stuart
icon-with Partner
with Partner
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Lovely hotel
Gary
icon-with Partner
with Partner
8.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

To stay at a place of such Historical Significance was fantastic
Tamsin
10.0
/10
Reviewed 15 week(s) ago

Hotels.com verified review

Beautiful cosy hotel with lots of character and charm, close to everything you need.
James
icon-with Partner
with Partner
2.0
/10
Reviewed 16 week(s) ago

Hotels.com verified review

Dust everywhere, bathtub was disgusting and as we put bubbles on the smell was horrific,breakfast was cold and bay marine’s were empty and when I asked a member of staff they were so rude, the only staff member that was helpful was the gentleman on reception at the time , will never stay again
Luke
icon-with Partner
with Partner
10.0
/10
Reviewed 16 week(s) ago

Hotels.com verified review

Great clean room with the jacuzzi bath a definite winner
stephen
icon-with Partner
with Partner
10.0
/10
Reviewed 16 week(s) ago

Hotels.com verified review

Loved the place will be Andy.
Saul
icon-Friends and Family Family
Friends and Family Family
10.0
/10
Reviewed 16 week(s) ago

Hotels.com verified review

What a fantastic old building! The Coal Exchange had loads of character. The staff were really helpful and friendly. It was great value. We would stay again
David
icon-with Partner
with Partner
8.0
/10
Reviewed 16 week(s) ago

Hotels.com verified review

The staff were very friendly and helpful, they were a credit to the hotel. The breakfast was good.
Rhodri
icon-with Partner
with Partner
8.0
/10
Reviewed 16 week(s) ago

Hotels.com verified review

Staff were all very accommodating and welcoming. Inside of the hotel was very cool and something completely different from any normal hotels. Room was huge and bed was extremely comfortable. Air con wasn’t working at all and the window wouldn’t open properly which was not ideal given the heat but the electric fan meant that the room was a reasonable temperature in the night. There was a huge bath jacuzzi but when we tried to run it the water just ran cold and then so did the shower. Breakfast was good. We got our room through Tesco vouchers and would stay again but if we had paid full price I’d probably question the air con, water temp and the fact that the TV was very temperamental. There is no parking but 24hours in the q park multi story was only £15. Location of the hotel was ideal for enjoying Cardiff bay.
Read More
Diana
icon-with Partner
with Partner
8.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

The Coal Exchange is a lovely old building which has been turned into a hotel with large bedrooms and bathrooms. The bed was comfortable although there was some wear showing on the headboard/ wall behind the bed(room 143). The bathroom had a large Jacuzzi bath and a rainfall shower. The toiletries provided smelt gorgeous! There were two large windows looking out onto the road beside the hotel which was surprisingly quiet. Unfortunately, because the weather was extremely hot and there was no air conditioning the room was warm, especially overnight. There was a fan and we left the windows but it still was difficult to sleep. Breakfast was good, with plenty of hot and cold choices on the self service buffet. The pain au chocolat and croissant were particularly good, far better than usual hotel standards and I enjoyed a gooseberry yoghurt and choice of cheese! All the staff were helpful and we were able to park outside the hotel because parking is only paid between 8am and 6pm.
Read More
David
icon-with Partner
with Partner
8.0
/10
Reviewed 16 week(s) ago

Hotels.com verified review

Ideally placed for a visit to the Bay
Number of reviews per page
20
40

Ready to make up your mind?

Book Your Stay Now
Others 4 The Coal Exchange Hotel

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.

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Copyright © 2026 Traveloka. All rights reserved
8.4
Very Good
From 961 reviews
Cleanliness

8.2

Room Comfort

8.6

Service and Facilites

9.0

Sort by
Most Relevant
Preferences
See All

Traveler Reviews The Coal Exchange Hotel

Number of reviews per page
20
40
Top reviews
Susan
icon-with Partner
with Partner
8.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Older property but very interesting history. Good location for the Cardiff Bay area.
Katie
icon-with Partner
with Partner
10.0
/10
Reviewed 13 week(s) ago

Hotels.com verified review

Great location, less than 5 minute walk from the Bay. Nice and spacious room, the jacuzzi bath was a bonus. Will definitely stay again.
Georgia
icon-Family
Family
8.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Was overall happy with the hotel, breakfast was not great. But rooms were clean staff were friendly in reception woukd stay here again
Stephen
icon-with Partner
with Partner
8.0
/10
Reviewed 14 week(s) ago

Hotels.com verified review

Great looking hotel. Little bit dusty though
Jana
icon-Friends and Family Family
Friends and Family Family
6.0
/10
Reviewed 14 week(s) ago

Hotels.com verified review

Old, kind of beat up and neglected and very quirky. The bed was comfortable and staff was nice.
anthony
icon-with Partner
with Partner
8.0
/10
Reviewed 14 week(s) ago

Hotels.com verified review

We recently stayed here and I booked the Presidental Suite for one night The suite was very spacious and clean. The Decor was amazing. The staff were friendly and very approachable and always happy to help. We went down to breakfast between 8-8.30 and the restaurant was practically empty which is great. The breakfast was nice with not a vast selection but more than enough. We did miss fried eggs, though. The only downfall was the parking as this hotel doesn't have any. But it does offer a discounted stay at Q-Park which is situated behind the Premier Inn and around a 5-10 minute work. (Depending on the person) Overall - it is an amazing place to stay with lots of history and character. I would definitely return.
Read More
Cerys
icon-with Partner
with Partner
10.0
/10
Reviewed 14 week(s) ago

Hotels.com verified review

Room was absolutely spotless and amazing hotel, but only problem I had on arrival in to room, their was tobacco scattered around the desk area from previous people. . Didn't bother me too much tbh, other than that me and my husband had a lovely night stay. Staff were Friendly, Definitely booking again soon .
Robert
icon-with Partner
with Partner
10.0
/10
Reviewed 15 week(s) ago

Hotels.com verified review

Just like to say the hotel was something like out of a old film set really query I loved it
tim
icon-with Partner
with Partner
10.0
/10
Reviewed 15 week(s) ago

Hotels.com verified review

The staff at the hotel were really friendly and very helpful with offering to store our small amount of luggage for the hours before and after our overnight stay - thank you. The breakfast was good and again here the staff were really helpful. Room was spacious and clean and air conditioning worked well. Worth the extra few steps from the Wales Millenium Centre to stay in this historic building.
Read More
Stuart
icon-with Partner
with Partner
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Lovely hotel
Gary
icon-with Partner
with Partner
8.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

To stay at a place of such Historical Significance was fantastic
Tamsin
10.0
/10
Reviewed 15 week(s) ago

Hotels.com verified review

Beautiful cosy hotel with lots of character and charm, close to everything you need.
James
icon-with Partner
with Partner
2.0
/10
Reviewed 16 week(s) ago

Hotels.com verified review

Dust everywhere, bathtub was disgusting and as we put bubbles on the smell was horrific,breakfast was cold and bay marine’s were empty and when I asked a member of staff they were so rude, the only staff member that was helpful was the gentleman on reception at the time , will never stay again
Luke
icon-with Partner
with Partner
10.0
/10
Reviewed 16 week(s) ago

Hotels.com verified review

Great clean room with the jacuzzi bath a definite winner
stephen
icon-with Partner
with Partner
10.0
/10
Reviewed 16 week(s) ago

Hotels.com verified review

Loved the place will be Andy.
Saul
icon-Friends and Family Family
Friends and Family Family
10.0
/10
Reviewed 16 week(s) ago

Hotels.com verified review

What a fantastic old building! The Coal Exchange had loads of character. The staff were really helpful and friendly. It was great value. We would stay again
David
icon-with Partner
with Partner
8.0
/10
Reviewed 16 week(s) ago

Hotels.com verified review

The staff were very friendly and helpful, they were a credit to the hotel. The breakfast was good.
Rhodri
icon-with Partner
with Partner
8.0
/10
Reviewed 16 week(s) ago

Hotels.com verified review

Staff were all very accommodating and welcoming. Inside of the hotel was very cool and something completely different from any normal hotels. Room was huge and bed was extremely comfortable. Air con wasn’t working at all and the window wouldn’t open properly which was not ideal given the heat but the electric fan meant that the room was a reasonable temperature in the night. There was a huge bath jacuzzi but when we tried to run it the water just ran cold and then so did the shower. Breakfast was good. We got our room through Tesco vouchers and would stay again but if we had paid full price I’d probably question the air con, water temp and the fact that the TV was very temperamental. There is no parking but 24hours in the q park multi story was only £15. Location of the hotel was ideal for enjoying Cardiff bay.
Read More
Diana
icon-with Partner
with Partner
8.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

The Coal Exchange is a lovely old building which has been turned into a hotel with large bedrooms and bathrooms. The bed was comfortable although there was some wear showing on the headboard/ wall behind the bed(room 143). The bathroom had a large Jacuzzi bath and a rainfall shower. The toiletries provided smelt gorgeous! There were two large windows looking out onto the road beside the hotel which was surprisingly quiet. Unfortunately, because the weather was extremely hot and there was no air conditioning the room was warm, especially overnight. There was a fan and we left the windows but it still was difficult to sleep. Breakfast was good, with plenty of hot and cold choices on the self service buffet. The pain au chocolat and croissant were particularly good, far better than usual hotel standards and I enjoyed a gooseberry yoghurt and choice of cheese! All the staff were helpful and we were able to park outside the hotel because parking is only paid between 8am and 6pm.
Read More
David
icon-with Partner
with Partner
8.0
/10
Reviewed 16 week(s) ago

Hotels.com verified review

Ideally placed for a visit to the Bay
Number of reviews per page
20
40