Does The Coal Exchange Hotel provide parking?

Yes, The Coal Exchange Hotel provides parking. Please confirm details directly with the hotel.

What do past guests say about The Coal Exchange Hotel?

The Coal Exchange Hotel is well-known for its Service and Facilites, Room Comfort, Cleanliness, as reviewed by verified Traveloka guests.

USD | EN

Support

Search Hotels

The Coal Exchange Hotel

Name: The Coal Exchange Hotel
Address: The Exchange Bld, Mount Stuart Square, Butetown, Cardiff, Wales, CF10 5FQ, The Exchange Bld, Mount Stuart Square, CF10 5FQ, Wales
Rating: 8.4

Hotels

8.4

/10

Very Good

724 reviews

What Guests Say About Their Stay

Jayne

10.0

/ 10

Gorgeous looking hotel but looking a bit jaded at the edges. Loved the feel of the place though. Loved the Jacuzzi bath to get rid of my aches and pains. Shame no air con but 3 fans did make up a little for that. Lovely building though. The upkeep must cost a fortune.

Sarah

10.0

/ 10

Beautiful room in historic building. Excellent location, walkable to the Mermaid Quay area. One downside was that the jacuzzi tub/ shower was not accessible to my elderly parents. There were no handlebars in the tub area.

Kristin

10.0

/ 10

The Coal Exchange is a beautiful hotel built in the late 1800s. Original wood floors that creak under your feet with every step, gorgeous brickwork on the outside, and amazing staff. Every staff member went out of their way to assist us and make us feel welcome. This hotel is a gem!

In the Area

See Map

The Exchange Bld, Mount Stuart Square, Butetown, Cardiff, Wales, CF10 5FQ

Main Facilities

Restaurant

24-Hour Front Desk

WiFi

Elevator

The Coal Exchange Hotel is located in area / city Butetown. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.

Available Room Types in The Coal Exchange Hotel

Speed up your search by choosing what you need

Price Display

Now you can enjoy more benefits, including the option to pay near your stay date!

Got it

The Coal Exchange Hotel Address: Map & Location

The Exchange Bld, Mount Stuart Square, Butetown, Cardiff, Wales, CF10 5FQ

Discover More Places

Discover More About The Coal Exchange Hotel

Location

The Coal Exchange Hotel is located in area / city Butetown.

About The Coal Exchange Hotel

24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.

Savor your favorite dishes with special cuisines from The Coal Exchange Hotel exclusively for you.

The Coal Exchange Hotel is a hotel with great comfort and excellent service according to most hotel's guests.

With all facilities offered, The Coal Exchange Hotel is the right place to stay.

All facilities in The Coal Exchange Hotel

Others

Public Facilities

Others
Restaurant
Smoke-free area
Safety deposit box
Elevator

Hotel Services

Luggage storage
Express check-out
Multilingual staff
24-hour Receptionist
Concierge

Food and Drinks

Breakfast
Bar

Things to Do

Romantic proposal packages

Connectivity

Free WiFi

Accommodation Policy & General Information in The Coal Exchange Hotel

Important Note

Planning to check in outside the check-in time (such as early morning or late in the evening)? You can arrange it directly with the property!

Fee for full breakfast: approximately GBP 15.00 for adults and GBP 9.00 for children
Early check-in is available for a fee (subject to availability)
Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available

This property doesn't offer after-hours check-in. Guests will receive an email within 48 hours before arrival with check-in instructions. Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.

The following facilities are closed seasonally each year. They will be closed from December 23 to December 26:

Bar/Lounge
Dining venue(s)

Hotel only accepts guests with minimum age of 18

Check-in/Check-out Time

Check-in:

15:00 - 01:00

Check-out:

Before 11:00

Hotel policy is not yet available.

General Information

Popular Facilities	Restaurant, 24-Hour Front Desk, WiFi, Elevator
Check-In / Check-Out Time	From 15:00 - 01:00 - to 11:00
Breakfast Availability	Yes, hotel has room that provide breakfast
Available rooms at The Coal Exchange Hotel	55
Another facilities in The Coal Exchange Hotel	Others, Smoke-free area, Safety deposit box, Luggage storage, Express check-out

Frequently asked question in The Coal Exchange Hotel

What are available facilities at The Coal Exchange Hotel?

There are top facilites at The Coal Exchange Hotel such as Restaurant, 24-Hour Front Desk, WiFi, Elevator. (some may require extra charges)

What Time is Check In & Check Out at The Coal Exchange Hotel?

Check-in time at The Coal Exchange Hotel is staring from 15:00 - 01:00 while the latest check-out time is at before Before 11:00. If you need a hotel early check-in or late check-out, you can submit a special request during your booking. Important: Special requests for flexible check-in or check-out times are subject to availability and cannot be guaranteed. If having an early check-in or late check-out is important for your travel plans, please review the cancellation policy before confirming your reservation.

Does The Coal Exchange Hotel provide breakfast?

Yes, The Coal Exchange Hotel provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.

What is The Star Hotel Classification of The Coal Exchange Hotel?

The Coal Exchange Hotel is officially classified as a 3.5-star hotel. This star hotel classification indicates the standard of facilities and services provided to guests.

How many rooms are available at The Coal Exchange Hotel?

The Coal Exchange Hotel has 55 rooms in total.

See All

More Reviews from Other Guests in The Coal Exchange Hotel

Overall Ratings & Reviews The Coal Exchange Hotel

Other sources (724)

8.4

Very Good

From 724 reviews

Cleanliness

8.4

Room Comfort

8.6

Service and Facilites

8.8

Sort by

Most Relevant

Preferences

See All

Traveler Reviews The Coal Exchange Hotel

Number of reviews per page

Top reviews

Megan

4.0

/10

Reviewed 15 week(s) ago

Hotels.com verified review

Very dark - barely any lighting. Dust on bedside tables, scuffs on dressing table and walls. Cracked tiles in the bathroom. Wouldn't stay again.

Ben

8.0

/10

Reviewed 15 week(s) ago

Hotels.com verified review

Beautiful rooms, really spacious and oppulent. The only issue we had was that hotels.com hadn't released the money to the hotel despite taking it in full from me months before. When we arrived to check in it created a big problem due to 'non payment' - I would definitely recommend staying here, but would not book through hotels.com. The hotel will price match whatever rate you get online

Susan

Leisure

8.0

/10

Reviewed 16 week(s) ago

Expedia Group verified review

Lovely breakfast

Pauline

10.0

/10

Reviewed 18 week(s) ago

Hotels.com verified review

I can’t think of any negatives.

Steven

Leisure with Partner

6.0

/10

Reviewed 20 week(s) ago

Expedia Group verified review

The staff we encountered were lovely . Unfortunately what should be a stunning building is in dire need of a refurb , in fact we had to ask to move rooms because of the unacceptable condition of our first offering.

Gail

8.0

/10

Reviewed 20 week(s) ago

Expedia Group verified review

Victoria on reception was really helpful and efficient

Marc

10.0

/10

Reviewed 21 week(s) ago

Hotels.com verified review

Staff was friendly and knowledgeable. Enjoyed our stay very much.

Elaine

Leisure with Partner

8.0

/10

Reviewed 21 week(s) ago

Expedia Group verified review

staff very friendly . Nice stay for 1 night . Breakfast was nice

Rhys

4.0

/10

Reviewed 29 week(s) ago

Hotels.com verified review

The hotel doesn’t have any air conditioning, apparently due to its age and historical importance to the Cardiff Bay area it has never been installed, even though theres was a temperature control in the room! So was very uncomfortable during our stay because of the hot temperatures. I asked for a fan but the hotel failed to provide one. The window wouldn’t close so was being disturbed at all times during the evening and mornings, especially as my window was close to the bin area and the staff were emptying the bottle bins from the night before! Overall we didn’t have a great stay so wouldn’t recommend staying here!

Warden

Friends and Family

10.0

/10

Reviewed 31 week(s) ago

Hotels.com verified review

Great location and friendly helpful staff. Large comfortable room.

Anna

8.0

/10

Reviewed 31 week(s) ago

Expedia Group verified review

Very unique hotel with a lot of fascinating history and character. Room was clean and beds were comfortable. We happened to be there on a hot summer day, and there is no air conditioning in the rooms, which would be expected with an older hotel. The rooms were hot, but the hotel staff is very responsive in providing extra fans.

Jayne

10.0

/10

Reviewed 32 week(s) ago

Hotels.com verified review

Sarah

Leisure Family

10.0

/10

Reviewed 32 week(s) ago

Expedia Group verified review

Kelly

8.0

/10

Reviewed 33 week(s) ago

Hotels.com verified review

Hotel in a lovely spot for the bay.

Daniel

10.0

/10

Reviewed 34 week(s) ago

Hotels.com verified review

A lovely period building keeping many of the original features, with

Adam

Friends and Family

8.0

/10

Reviewed 34 week(s) ago

Hotels.com verified review

The hotel itself was very grand and comfortable. We had an excellent stay and staff were very attentive. The room we stayed in had a jacuzzi bathtub which was a massive bonus. However, if you book via hotels.com be sure to call the hotel to check they have the correct booking. We requested a twin room when we booked but was given a king room as, according to the receptionist, hotels.com do not pass these requests to the hotel. Located a short walk from the Bay and close to public transport links that connect to the rest of Cardiff. Would highly recommend!

Emma

4.0

/10

Reviewed 34 week(s) ago

Hotels.com verified review

As we had booked a presidential suite we expecting presidential standards, there were 3 tall fans in the room..all dusty, the bath seal was mouldy, the shower head was dirty and crusted with lime scale. To top it off we have been bitten on our legs and torso by something. We appreciate that this is an historical building however....it did not match the cost for 1 night

Gavin

4.0

/10

Reviewed 35 week(s) ago

Hotels.com verified review

Filthy room. Issues raised with reception and apology given but nothing more. Very very over priced accommodation in very very poor state.

Roy John

6.0

/10

Reviewed 35 week(s) ago

Hotels.com verified review

Whilst the building is beautiful steeped in history it felt very tiered , it was dark and very muggy. The rooms needed decoration, bathroom was particularly in need of some love, just felt dirty. Privacy was poor when sash windows were open for ventilation. TV far too small for room and in the wrong position. Desperately needed air conditioning.

Sue

Friends and Family

8.0

/10

Reviewed 35 week(s) ago

Hotels.com verified review

A beautiful building for a hotel. A lot of history too. Stayed during the heatwave and unfortunately no air conditioning, but they had placed a fan in the room. The stay was comfortable and the beds wonderful, but a couple of things needed doing ….like the broken window sash in the bathroom and somewhere to put soap next to the sink. A bin in the bathroom would be good too. Overall staff were friendly and it was clean and comfortable. The area was lovely and quiet too. Would stay again.

Number of reviews per page

Ready to make up your mind?

Book Your Stay Now

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.