The Coal Exchange Hotel

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8.4
/10
Very Good
943 reviews

What Guests Say About Their Stay

Tamsin

10.0
/ 10
Beautiful cosy hotel with lots of character and charm, close to everything you need.

Saul

10.0
/ 10
What a fantastic old building! The Coal Exchange had loads of character. The staff were really helpful and friendly. It was great value. We would stay again

Keith

10.0
/ 10
Very helpful with check-in and accommodating any requests we had. Breakfast was amazing, and the bartender made excellent cocktails. The history of the building itself was fascinating. Once we figured out the parking, we were very happy with our stay. We will definitely return.
In the Area
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The Exchange Bld, Mount Stuart Square, Butetown, Cardiff, Wales, CF10 5FQ

Main Facilities

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24-Hour Front Desk
WiFi
Elevator
The Coal Exchange Hotel is located in area / city Butetown. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
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What's around The Coal Exchange Hotel

The Exchange Bld, Mount Stuart Square, Butetown, Cardiff, Wales, CF10 5FQ
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Lobby The Coal Exchange Hotel
Exterior 2 The Coal Exchange Hotel

Discover More About The Coal Exchange Hotel

General


In Cardiff (Butetown)

Location


With a stay at The Coal Exchange Hotel in Cardiff (Butetown), you'll be a 3-minute drive from Cardiff Bay and 6 minutes from Cardiff Castle. This hotel is 3 mi (4.8 km) from Principality Stadium and 2.8 mi (4.5 km) from Cardiff University.

Attractions


Distances are displayed to the nearest 0.1 mile and kilometer.

Coal Exchange building - 0.1 km / 0.1 mi
Mermaid Quay - 0.4 km / 0.2 mi
Techniquest - 0.4 km / 0.2 mi
Wales Millennium Centre - 0.5 km / 0.3 mi
Cardiff Bay Water Feature - 0.5 km / 0.3 mi
Roald Dahl Plass - 0.6 km / 0.4 mi
Pierhead - 0.6 km / 0.4 mi
The Senedd - 0.8 km / 0.5 mi
Cardiff Bay Waterfront - 0.8 km / 0.5 mi
Norwegian Church - 0.8 km / 0.5 mi
Cardiff Bay - 1.2 km / 0.7 mi
TeamSport Cardiff - 1.2 km / 0.8 mi
Cardiff Tourist Information Centre - 1.7 km / 1.1 mi
Utilita Arena Cardiff - 1.9 km / 1.2 mi
University of South Wales, Cardiff Campus - 2 km / 1.3 mi

The nearest airports are:
Cardiff International Airport (CWL) - 21.3 km / 13.2 mi
Bristol International Airport (BRS) - 77 km / 47.9 mi

Renovations


The following facilities are closed seasonally each year. They will be closed from December 23 to December 26:

  • Bar/Lounge
  • Dining venue(s)

Facilities


Make use of convenient amenities, which include complimentary wireless internet access and concierge services.

Business Facilities


Featured amenities include express check-out, a 24-hour front desk, and multilingual staff.

Dining


Enjoy a meal at the restaurant, or stay in and take advantage of the hotel's room service (during limited hours). Wrap up your day with a drink at the bar/lounge. Full breakfasts are served on weekdays from 7:00 AM to 10:30 AM and on weekends from 8:00 AM to 10:30 AM for a fee.

Rooms


Stay in one of 55 guestrooms featuring LCD televisions. Complimentary wireless internet access keeps you connected, and digital programming is available for your entertainment. Bathrooms have complimentary toiletries and hair dryers. Conveniences include safes and coffee/tea makers, and housekeeping is provided daily.

All facilities in The Coal Exchange Hotel

Lobby The Coal Exchange Hotel
Lobby
Exterior The Coal Exchange Hotel
Exterior
Others The Coal Exchange Hotel
Others
Restaurant The Coal Exchange Hotel
Restaurant

Hotel Services

  • Luggage storage
  • Express check-out
  • Multilingual staff
  • 24-hour Receptionist
  • Concierge

Public Facilities

  • Smoke-free area
  • Safety deposit box
  • Elevator

Things to Do

  • Romantic proposal packages

Food and Drinks

  • Breakfast

Connectivity

  • Free WiFi

Accessibilty

  • Disabled access friendly

Accommodation Policy & General Information in The Coal Exchange Hotel

Important Note
Planning to check in outside the check-in time (such as early morning or late in the evening)? You can arrange it directly with the property!

Check-in/Check-out Time

Check-in:
15:00 - 01:00
Check-out:
Before 11:00

General Check-in Instructions

  • Extra-person charges may apply and vary depending on property policy
  • Government-issued photo identification and a credit card may be required at check-in for incidental charges
  • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
  • This property accepts credit cards and debit cards; cash is not accepted
  • Cashless transactions are available
, This property doesn't offer after-hours check-in. Guests will receive an email within 48 hours before arrival with check-in instructions. Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.

Pets

Service Animals Allowed
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General Information

Popular Facilities
24-Hour Front Desk, WiFi, Elevator
Check-In / Check-Out Time
From 15:00 - 01:00 - to 11:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at The Coal Exchange Hotel
55
Another facilities in The Coal Exchange Hotel
Luggage storage, Express check-out, Multilingual staff, 24-hour Receptionist, Concierge

Frequently asked questions about The Coal Exchange Hotel

What are available facilities at The Coal Exchange Hotel?
There are top facilites at The Coal Exchange Hotel such as 24-Hour Front Desk, WiFi, Elevator. (some may require extra charges)
What is normal check-in & check-out time at The Coal Exchange Hotel?
The standard check-in time at The Coal Exchange Hotel is starting from 15:00 - 01:00 while the latest check-out time is at Before 11:00
Does The Coal Exchange Hotel provide breakfast?
Yes, The Coal Exchange Hotel provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is the star rating of The Coal Exchange Hotel?
The Coal Exchange Hotel has a 3.5-star rating.
How many rooms are available at The Coal Exchange Hotel?
The Coal Exchange Hotel has 55.
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The Coal Exchange Hotel reviews and ratings

8.4
Very Good
From 943 reviews
Cleanliness

8.2

Room Comfort

8.6

Service and Facilites

9.0

Sort by
Most Relevant
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Traveller Reviews The Coal Exchange Hotel

Number of reviews per page
20
40
Top reviews
Gary
icon-with Partner
with Partner
8.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

To stay at a place of such Historical Significance was fantastic
Tamsin
10.0
/10
Reviewed 13 week(s) ago

Hotels.com verified review

Beautiful cosy hotel with lots of character and charm, close to everything you need.
James
icon-with Partner
with Partner
2.0
/10
Reviewed 14 week(s) ago

Hotels.com verified review

Dust everywhere, bathtub was disgusting and as we put bubbles on the smell was horrific,breakfast was cold and bay marine’s were empty and when I asked a member of staff they were so rude, the only staff member that was helpful was the gentleman on reception at the time , will never stay again
Luke
icon-with Partner
with Partner
10.0
/10
Reviewed 14 week(s) ago

Hotels.com verified review

Great clean room with the jacuzzi bath a definite winner
stephen
icon-with Partner
with Partner
10.0
/10
Reviewed 14 week(s) ago

Hotels.com verified review

Loved the place will be Andy.
Saul
icon-Friends and Family Family
Friends and Family Family
10.0
/10
Reviewed 14 week(s) ago

Hotels.com verified review

What a fantastic old building! The Coal Exchange had loads of character. The staff were really helpful and friendly. It was great value. We would stay again
David
icon-with Partner
with Partner
8.0
/10
Reviewed 14 week(s) ago

Hotels.com verified review

The staff were very friendly and helpful, they were a credit to the hotel. The breakfast was good.
Rhodri
icon-with Partner
with Partner
8.0
/10
Reviewed 14 week(s) ago

Hotels.com verified review

Staff were all very accommodating and welcoming. Inside of the hotel was very cool and something completely different from any normal hotels. Room was huge and bed was extremely comfortable. Air con wasn’t working at all and the window wouldn’t open properly which was not ideal given the heat but the electric fan meant that the room was a reasonable temperature in the night. There was a huge bath jacuzzi but when we tried to run it the water just ran cold and then so did the shower. Breakfast was good. We got our room through Tesco vouchers and would stay again but if we had paid full price I’d probably question the air con, water temp and the fact that the TV was very temperamental. There is no parking but 24hours in the q park multi story was only £15. Location of the hotel was ideal for enjoying Cardiff bay.
Read More
Diana
icon-with Partner
with Partner
8.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

The Coal Exchange is a lovely old building which has been turned into a hotel with large bedrooms and bathrooms. The bed was comfortable although there was some wear showing on the headboard/ wall behind the bed(room 143). The bathroom had a large Jacuzzi bath and a rainfall shower. The toiletries provided smelt gorgeous! There were two large windows looking out onto the road beside the hotel which was surprisingly quiet. Unfortunately, because the weather was extremely hot and there was no air conditioning the room was warm, especially overnight. There was a fan and we left the windows but it still was difficult to sleep. Breakfast was good, with plenty of hot and cold choices on the self service buffet. The pain au chocolat and croissant were particularly good, far better than usual hotel standards and I enjoyed a gooseberry yoghurt and choice of cheese! All the staff were helpful and we were able to park outside the hotel because parking is only paid between 8am and 6pm.
Read More
David
icon-with Partner
with Partner
8.0
/10
Reviewed 14 week(s) ago

Hotels.com verified review

Ideally placed for a visit to the Bay
Sally
icon-with Partner
with Partner
6.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Everything was rather shabby. Expensive off site parking
Keith
icon-with Partner
with Partner
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Very helpful with check-in and accommodating any requests we had. Breakfast was amazing, and the bartender made excellent cocktails. The history of the building itself was fascinating. Once we figured out the parking, we were very happy with our stay. We will definitely return.
Alex
icon-with Partner
with Partner
2.0
/10
Reviewed 16 week(s) ago

Hotels.com verified review

Dated scruffy furniture.No heating.Filthy kettle in room.No chef so no food on a week night.This room is advertised as a Luxury Penthouse Suite.Hav never been so dissapointed in a hotel.
Emma
icon-with Partner
with Partner
10.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

Loved our stay. Well looked after by staff and great location for our plans
Thomas
icon-with Children
with Children
10.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

Staff were welcoming and helped with our little ones. Room was clean and spacious.
Gary
icon-with Partner
with Partner
6.0
/10
Reviewed 17 week(s) ago

Hotels.com verified review

Staff were very helpful. Very disappointing breakfast we didn't go for breakfast the second day we went elsewhere
David
icon-with Partner
with Partner
6.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

Good for a reasonably priced stay if you go midweek. Bathroom in my room was a bit odd, had a massive jacuzzi bath with a rainfall shower head over it, no shower curtain or screen.The shower head needed a thorough clean so who knows what state the jacuzzi jets would’ve been in. Seems a very odd choice for a hotel bathroom in a “4*” hotel. Felt a bit seedy motel like. Looking a bit worse for wear in places in what is a magnificent older building with some great features. There was an issue with the hot water for a few hours in the morning but was rectified in time to be able to get a hot shower, thankfully. Wouldn’t rush to return here, not terrible but distinctly average.
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Paul
10.0
/10
Reviewed 18 week(s) ago

Hotels.com verified review

Lovely
Callum
icon-with Partner
with Partner
6.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

No towels in the room. Shower had one temp.
Kirsty
icon-with Partner
with Partner
4.0
/10
Reviewed 19 week(s) ago

Hotels.com verified review

Very low quality breakfast. There was very basic continental options and the atmosphere of breakfast was grim. All tables were draped in black cloth. Looked like we were at a funeral.
Number of reviews per page
20
40

Ready to make up your mind?

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Others 4 The Coal Exchange Hotel

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
8.4
Very Good
From 943 reviews
Cleanliness

8.2

Room Comfort

8.6

Service and Facilites

9.0

Sort by
Most Relevant
Preferences
See All

Traveller Reviews The Coal Exchange Hotel

Number of reviews per page
20
40
Top reviews
Gary
icon-with Partner
with Partner
8.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

To stay at a place of such Historical Significance was fantastic
Tamsin
10.0
/10
Reviewed 13 week(s) ago

Hotels.com verified review

Beautiful cosy hotel with lots of character and charm, close to everything you need.
James
icon-with Partner
with Partner
2.0
/10
Reviewed 14 week(s) ago

Hotels.com verified review

Dust everywhere, bathtub was disgusting and as we put bubbles on the smell was horrific,breakfast was cold and bay marine’s were empty and when I asked a member of staff they were so rude, the only staff member that was helpful was the gentleman on reception at the time , will never stay again
Luke
icon-with Partner
with Partner
10.0
/10
Reviewed 14 week(s) ago

Hotels.com verified review

Great clean room with the jacuzzi bath a definite winner
stephen
icon-with Partner
with Partner
10.0
/10
Reviewed 14 week(s) ago

Hotels.com verified review

Loved the place will be Andy.
Saul
icon-Friends and Family Family
Friends and Family Family
10.0
/10
Reviewed 14 week(s) ago

Hotels.com verified review

What a fantastic old building! The Coal Exchange had loads of character. The staff were really helpful and friendly. It was great value. We would stay again
David
icon-with Partner
with Partner
8.0
/10
Reviewed 14 week(s) ago

Hotels.com verified review

The staff were very friendly and helpful, they were a credit to the hotel. The breakfast was good.
Rhodri
icon-with Partner
with Partner
8.0
/10
Reviewed 14 week(s) ago

Hotels.com verified review

Staff were all very accommodating and welcoming. Inside of the hotel was very cool and something completely different from any normal hotels. Room was huge and bed was extremely comfortable. Air con wasn’t working at all and the window wouldn’t open properly which was not ideal given the heat but the electric fan meant that the room was a reasonable temperature in the night. There was a huge bath jacuzzi but when we tried to run it the water just ran cold and then so did the shower. Breakfast was good. We got our room through Tesco vouchers and would stay again but if we had paid full price I’d probably question the air con, water temp and the fact that the TV was very temperamental. There is no parking but 24hours in the q park multi story was only £15. Location of the hotel was ideal for enjoying Cardiff bay.
Read More
Diana
icon-with Partner
with Partner
8.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

The Coal Exchange is a lovely old building which has been turned into a hotel with large bedrooms and bathrooms. The bed was comfortable although there was some wear showing on the headboard/ wall behind the bed(room 143). The bathroom had a large Jacuzzi bath and a rainfall shower. The toiletries provided smelt gorgeous! There were two large windows looking out onto the road beside the hotel which was surprisingly quiet. Unfortunately, because the weather was extremely hot and there was no air conditioning the room was warm, especially overnight. There was a fan and we left the windows but it still was difficult to sleep. Breakfast was good, with plenty of hot and cold choices on the self service buffet. The pain au chocolat and croissant were particularly good, far better than usual hotel standards and I enjoyed a gooseberry yoghurt and choice of cheese! All the staff were helpful and we were able to park outside the hotel because parking is only paid between 8am and 6pm.
Read More
David
icon-with Partner
with Partner
8.0
/10
Reviewed 14 week(s) ago

Hotels.com verified review

Ideally placed for a visit to the Bay
Sally
icon-with Partner
with Partner
6.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Everything was rather shabby. Expensive off site parking
Keith
icon-with Partner
with Partner
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Very helpful with check-in and accommodating any requests we had. Breakfast was amazing, and the bartender made excellent cocktails. The history of the building itself was fascinating. Once we figured out the parking, we were very happy with our stay. We will definitely return.
Alex
icon-with Partner
with Partner
2.0
/10
Reviewed 16 week(s) ago

Hotels.com verified review

Dated scruffy furniture.No heating.Filthy kettle in room.No chef so no food on a week night.This room is advertised as a Luxury Penthouse Suite.Hav never been so dissapointed in a hotel.
Emma
icon-with Partner
with Partner
10.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

Loved our stay. Well looked after by staff and great location for our plans
Thomas
icon-with Children
with Children
10.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

Staff were welcoming and helped with our little ones. Room was clean and spacious.
Gary
icon-with Partner
with Partner
6.0
/10
Reviewed 17 week(s) ago

Hotels.com verified review

Staff were very helpful. Very disappointing breakfast we didn't go for breakfast the second day we went elsewhere
David
icon-with Partner
with Partner
6.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

Good for a reasonably priced stay if you go midweek. Bathroom in my room was a bit odd, had a massive jacuzzi bath with a rainfall shower head over it, no shower curtain or screen.The shower head needed a thorough clean so who knows what state the jacuzzi jets would’ve been in. Seems a very odd choice for a hotel bathroom in a “4*” hotel. Felt a bit seedy motel like. Looking a bit worse for wear in places in what is a magnificent older building with some great features. There was an issue with the hot water for a few hours in the morning but was rectified in time to be able to get a hot shower, thankfully. Wouldn’t rush to return here, not terrible but distinctly average.
Read More
Paul
10.0
/10
Reviewed 18 week(s) ago

Hotels.com verified review

Lovely
Callum
icon-with Partner
with Partner
6.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

No towels in the room. Shower had one temp.
Kirsty
icon-with Partner
with Partner
4.0
/10
Reviewed 19 week(s) ago

Hotels.com verified review

Very low quality breakfast. There was very basic continental options and the atmosphere of breakfast was grim. All tables were draped in black cloth. Looked like we were at a funeral.
Number of reviews per page
20
40