Does The Coal Exchange Hotel provide parking?

Yes, The Coal Exchange Hotel provides parking. Please confirm details directly with the hotel.

What do past guests say about The Coal Exchange Hotel?

The Coal Exchange Hotel is well-known for its Service and Facilites, Room Comfort, Cleanliness, as reviewed by verified Traveloka guests.

PHP | EN

Support

Search Hotels

The Coal Exchange Hotel

Name: The Coal Exchange Hotel
Address: The Exchange Bld, Mount Stuart Square, Butetown, Cardiff, Wales, CF10 5FQ, The Exchange Bld, Mount Stuart Square, CF10 5FQ, Wales
Rating: 8.4

Hotels

8.4

/10

Very Good

724 reviews

What Guests Say About Their Stay

Jayne

10.0

/ 10

Gorgeous looking hotel but looking a bit jaded at the edges. Loved the feel of the place though. Loved the Jacuzzi bath to get rid of my aches and pains. Shame no air con but 3 fans did make up a little for that. Lovely building though. The upkeep must cost a fortune.

Sarah

10.0

/ 10

Beautiful room in historic building. Excellent location, walkable to the Mermaid Quay area. One downside was that the jacuzzi tub/ shower was not accessible to my elderly parents. There were no handlebars in the tub area.

Kristin

10.0

/ 10

The Coal Exchange is a beautiful hotel built in the late 1800s. Original wood floors that creak under your feet with every step, gorgeous brickwork on the outside, and amazing staff. Every staff member went out of their way to assist us and make us feel welcome. This hotel is a gem!

In the Area

See Map

The Exchange Bld, Mount Stuart Square, Butetown, Cardiff, Wales, CF10 5FQ

Main Facilities

24-Hour Front Desk

WiFi

Elevator

The Coal Exchange Hotel is located in area / city Butetown. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.

Available Room Types in The Coal Exchange Hotel

Now you can enjoy more benefits, including the option to pay near your stay date!

Got it

What's around The Coal Exchange Hotel

The Exchange Bld, Mount Stuart Square, Butetown, Cardiff, Wales, CF10 5FQ

Discover More Places

Discover More About The Coal Exchange Hotel

General

In Cardiff (Butetown)

Location

With a stay at The Coal Exchange Hotel in Cardiff (Butetown), you'll be a 3-minute drive from Cardiff Bay and 6 minutes from Cardiff Castle. This hotel is 3 mi (4.8 km) from Principality Stadium and 8.5 mi (13.6 km) from Barry Island Beach.

Attractions

Distances are displayed to the nearest 0.1 mile and kilometer.

Coal Exchange building - 0.1 km / 0.1 mi
Mermaid Quay - 0.4 km / 0.2 mi
Techniquest - 0.4 km / 0.2 mi
Wales Millennium Centre - 0.5 km / 0.3 mi
Cardiff Bay Water Feature - 0.5 km / 0.3 mi
Roald Dahl Plass - 0.6 km / 0.4 mi
Pierhead - 0.6 km / 0.4 mi
The Senedd - 0.8 km / 0.5 mi
Cardiff Bay Waterfront - 0.8 km / 0.5 mi
Norwegian Church - 0.8 km / 0.5 mi
Cardiff Bay - 1.2 km / 0.7 mi
TeamSport Cardiff - 1.2 km / 0.8 mi
Cardiff Tourist Information Centre - 1.7 km / 1.1 mi
Utilita Arena Cardiff - 1.9 km / 1.2 mi
University of South Wales, Cardiff Campus - 2 km / 1.3 mi

The nearest airports are:
Cardiff International Airport (CWL) - 21.3 km / 13.2 mi
Bristol International Airport (BRS) - 77 km / 47.9 mi

Renovations

The following facilities are closed seasonally each year. They will be closed from December 23 to December 26:

Bar/Lounge
Dining venue(s)

Facilities

Make use of convenient amenities, which include complimentary wireless internet access and concierge services.

Business Facilities

Featured amenities include express check-out, a 24-hour front desk, and multilingual staff.

Dining

Enjoy a meal at the restaurant, or stay in and take advantage of the hotel's room service (during limited hours). Wrap up your day with a drink at the bar/lounge. Full breakfasts are served on weekdays from 7:00 AM to 10:30 AM and on weekends from 8:00 AM to 10:30 AM for a fee.

Rooms

Stay in one of 55 guestrooms featuring LCD televisions. Complimentary wireless internet access keeps you connected, and digital programming is available for your entertainment. Bathrooms have complimentary toiletries and hair dryers. Conveniences include safes and coffee/tea makers, and housekeeping is provided daily.

All facilities in The Coal Exchange Hotel

Lobby

Exterior

Others

Restaurant

Hotel Services

Luggage storage
Express check-out
Multilingual staff
24-hour Receptionist
Concierge

Public Facilities

Smoke-free area
Safety deposit box
Elevator

Things to Do

Romantic proposal packages

Food and Drinks

Breakfast

Connectivity

Free WiFi

Accessibilty

Disabled access friendly

Accommodation Policy & General Information in The Coal Exchange Hotel

Important Note

Planning to check in outside the check-in time (such as early morning or late in the evening)? You can arrange it directly with the property!

Check-in/Check-out Time

Check-in:

15:00 - 01:00

Check-out:

Before 11:00

Pets

Service Animals Allowed

Additional Policy

Professional property host/manager, No rollaway/extra beds available, Cashless transactions are available, Essential workers only - NO, Guest will receive an email before arrival 48 hours, Guests will receive an email with special check-in instructions

Fee for full breakfast: approximately GBP 14.50 for adults and GBP 9.00 for children
Early check-in is available for a fee (subject to availability)
Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

General Information

Popular Facilities	24-Hour Front Desk, WiFi, Elevator
Check-In / Check-Out Time	From 15:00 - 01:00 - to 11:00
Breakfast Availability	Yes, hotel has room that provide breakfast
Available rooms at The Coal Exchange Hotel	55
Another facilities in The Coal Exchange Hotel	Luggage storage, Express check-out, Multilingual staff, 24-hour Receptionist, Concierge

Frequently asked question in The Coal Exchange Hotel

What are available facilities at The Coal Exchange Hotel?

There are top facilites at The Coal Exchange Hotel such as 24-Hour Front Desk, WiFi, Elevator. (some may require extra charges)

What is normal check-in & check-out time at The Coal Exchange Hotel?

The standard check-in time at The Coal Exchange Hotel is starting from 15:00 - 01:00 while the latest check-out time is at Before 11:00

Does The Coal Exchange Hotel provide breakfast?

Yes, The Coal Exchange Hotel provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.

What is the star rating of The Coal Exchange Hotel?

The Coal Exchange Hotel is a 3.5-star hotel.

How many rooms are available at The Coal Exchange Hotel?

The Coal Exchange Hotel has 55 rooms in total.

See All

More Reviews from Other Guests in The Coal Exchange Hotel

Overall Ratings & Reviews The Coal Exchange Hotel

Other sources (724)

8.4

Very Good

From 724 reviews

Cleanliness

8.4

Room Comfort

8.6

Service and Facilites

8.8

Sort by

Most Relevant

Preferences

See All

Traveler Reviews The Coal Exchange Hotel

Number of reviews per page

Top reviews

Megan

4.0

/10

Reviewed 24 week(s) ago

Hotels.com verified review

Very dark - barely any lighting. Dust on bedside tables, scuffs on dressing table and walls. Cracked tiles in the bathroom. Wouldn't stay again.

Ben

8.0

/10

Reviewed 24 week(s) ago

Hotels.com verified review

Beautiful rooms, really spacious and oppulent. The only issue we had was that hotels.com hadn't released the money to the hotel despite taking it in full from me months before. When we arrived to check in it created a big problem due to 'non payment' - I would definitely recommend staying here, but would not book through hotels.com. The hotel will price match whatever rate you get online

Susan

Leisure

8.0

/10

Reviewed 25 week(s) ago

Expedia Group verified review

Lovely breakfast

Pauline

10.0

/10

Reviewed 26 week(s) ago

Hotels.com verified review

I can’t think of any negatives.

Steven

Leisure with Partner

6.0

/10

Reviewed 29 week(s) ago

Expedia Group verified review

The staff we encountered were lovely . Unfortunately what should be a stunning building is in dire need of a refurb , in fact we had to ask to move rooms because of the unacceptable condition of our first offering.

Gail

8.0

/10

Reviewed 29 week(s) ago

Expedia Group verified review

Victoria on reception was really helpful and efficient

Marc

with Partner

10.0

/10

Reviewed 29 week(s) ago

Hotels.com verified review

Staff was friendly and knowledgeable. Enjoyed our stay very much.

Elaine

Leisure with Partner

8.0

/10

Reviewed 29 week(s) ago

Expedia Group verified review

staff very friendly . Nice stay for 1 night . Breakfast was nice

Rhys

with Partner

4.0

/10

Reviewed 38 week(s) ago

Hotels.com verified review

The hotel doesn’t have any air conditioning, apparently due to its age and historical importance to the Cardiff Bay area it has never been installed, even though theres was a temperature control in the room! So was very uncomfortable during our stay because of the hot temperatures. I asked for a fan but the hotel failed to provide one. The window wouldn’t close so was being disturbed at all times during the evening and mornings, especially as my window was close to the bin area and the staff were emptying the bottle bins from the night before! Overall we didn’t have a great stay so wouldn’t recommend staying here!

Warden

Friends and Family Family

10.0

/10

Reviewed 40 week(s) ago

Hotels.com verified review

Great location and friendly helpful staff. Large comfortable room.

Anna

8.0

/10

Reviewed 40 week(s) ago

Expedia Group verified review

Very unique hotel with a lot of fascinating history and character. Room was clean and beds were comfortable. We happened to be there on a hot summer day, and there is no air conditioning in the rooms, which would be expected with an older hotel. The rooms were hot, but the hotel staff is very responsive in providing extra fans.

Jayne

with Partner

10.0

/10

Reviewed 40 week(s) ago

Hotels.com verified review

Sarah

Leisure Family

10.0

/10

Reviewed 41 week(s) ago

Expedia Group verified review

Kelly

with Partner

8.0

/10

Reviewed 42 week(s) ago

Hotels.com verified review

Hotel in a lovely spot for the bay.

Daniel

with Partner

10.0

/10

Reviewed 43 week(s) ago

Hotels.com verified review

A lovely period building keeping many of the original features, with

Adam

Friends and Family Family

8.0

/10

Reviewed 43 week(s) ago

Hotels.com verified review

The hotel itself was very grand and comfortable. We had an excellent stay and staff were very attentive. The room we stayed in had a jacuzzi bathtub which was a massive bonus. However, if you book via hotels.com be sure to call the hotel to check they have the correct booking. We requested a twin room when we booked but was given a king room as, according to the receptionist, hotels.com do not pass these requests to the hotel. Located a short walk from the Bay and close to public transport links that connect to the rest of Cardiff. Would highly recommend!

Emma

with Partner

4.0

/10

Reviewed 43 week(s) ago

Hotels.com verified review

As we had booked a presidential suite we expecting presidential standards, there were 3 tall fans in the room..all dusty, the bath seal was mouldy, the shower head was dirty and crusted with lime scale. To top it off we have been bitten on our legs and torso by something. We appreciate that this is an historical building however....it did not match the cost for 1 night

Gavin

4.0

/10

Reviewed 43 week(s) ago

Hotels.com verified review

Filthy room. Issues raised with reception and apology given but nothing more. Very very over priced accommodation in very very poor state.

Roy John

with Partner

6.0

/10

Reviewed 44 week(s) ago

Hotels.com verified review

Whilst the building is beautiful steeped in history it felt very tiered , it was dark and very muggy. The rooms needed decoration, bathroom was particularly in need of some love, just felt dirty. Privacy was poor when sash windows were open for ventilation. TV far too small for room and in the wrong position. Desperately needed air conditioning.

Sue

Friends and Family with Friends

8.0

/10

Reviewed 44 week(s) ago

Hotels.com verified review

A beautiful building for a hotel. A lot of history too. Stayed during the heatwave and unfortunately no air conditioning, but they had placed a fan in the room. The stay was comfortable and the beds wonderful, but a couple of things needed doing ….like the broken window sash in the bathroom and somewhere to put soap next to the sink. A bin in the bathroom would be good too. Overall staff were friendly and it was clean and comfortable. The area was lovely and quiet too. Would stay again.

Number of reviews per page

Ready to make up your mind?

Book Your Stay Now

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.