Verified Traveler

Leisure

8.5

/10

Reviewed 9 hour(s) ago

Hotel staff are friendly, the rooms are clean and breakfast options are good.

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Accommodation's Reply

27 Jul 2026

Dear Valued Guest, Greetings from Dorsett Kuala Lumpur, Thank you for choosing Dorsett Kuala Lumpur. We are pleased to know that your expectations were met and that you had a memorable stay with us. Warm Regards, Yung Lim, Hotel Manager

Verified Traveler

Medical

10.0

/10

Reviewed 2 day(s) ago

We really enjoyed staying at Dorsett and felt very comfortable. We will definitely be back.

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Accommodation's Reply

25 Jul 2026

Dear Valued Guest, Greetings from Dorsett Kuala Lumpur, Thank you for taking the time to share your wonderful review of Dorsett Kuala Lumpur. We are delighted to know that you enjoyed your stay and that our team contributed positively to your experience. Your kind words are truly appreciated and will be shared with the entire team as motivation to continue delivering exceptional hospitality. We look forward to welcoming you back on your next visit to Kuala Lumpur. Warm Regards Yung Lim

Verified Traveler

9.4

/10

Reviewed 4 day(s) ago

Large and comfortable room. Also clean.

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Accommodation's Reply

23 Jul 2026

Dear Valued Guest, Greetings from Dorsett Kuala Lumpur, thank you for sharing your experience. It is rewarding to know that our team helped make your stay memorable. We sincerely appreciate your support and look forward to your next visit. Warm Regards, Yung Lim, Hotel Manager

Sandra F.

8.5

/10

Reviewed 1 week(s) ago

Overall, it's good, close to everything, just a short walk to the Pavilion. The breakfast menu is excellent, with lots of variety, and the dining room is top-notch 👌

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Accommodation's Reply

19 Jul 2026

Dear Valued Guest, Greetings from Dorsett Kuala Lumpur, Thank you for your excellent review and for choosing Dorsett Kuala Lumpur. We are pleased to hear that you had an enjoyable stay and that our facilities and services met your expectations. Your feedback is greatly appreciated and encourages us to continue striving for excellence. We look forward to welcoming you back again soon. Warm Regards Yung Lim, Hotel Manager

A***v

8.2

/10

Reviewed 2 week(s) ago

One of the very strategic locations in KL, the room was very comfy. Excellent.

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Accommodation's Reply

13 Jul 2026

Dear Valued Guest, Greetings from Dorsett Kuala Lumpur, Thank you for your wonderful comments. We are delighted that you found our hotel comfortable and convenient. We hope to welcome you back for another enjoyable stay soon. Warm Regards, Yung Lim, Hotel Manager

Chandra A.

10.0

/10

Reviewed 2 week(s) ago

Close to Pavilion TRX mall, breakfast is also delicious.

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Accommodation's Reply

13 Jul 2026

Marlydia C.

Leisure

9.1

/10

Reviewed 3 week(s) ago

I always stay here when I go to KL, but sometimes the room smells of cigarettes. The solution is to get an air purifier or wait for another room.

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Accommodation's Reply

09 Jul 2026

Dear Valued Guest, Greetings from Dorsett Kuala Lumpur, Thank you for your kind review. We are thrilled to know that you enjoyed your stay with us. Your positive feedback regarding our hospitality is truly appreciated. We look forward to welcoming you back to Dorsett Kuala Lumpur in the near future. Warm Regards Yung Lim, Hotel Manager

F***a

Leisure

9.4

/10

Reviewed 3 week(s) ago

⭐⭐⭐⭐⭐ This is my second time staying at this hotel. The room was clean and comfortable. The staff were incredibly friendly, polite, and always willing to help with a smile. Their excellent service made my stay even more enjoyable. The location was also convenient and the overall experience exceeded my expectations.

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Accommodation's Reply

12 Jul 2026

A***a

10.0

/10

Reviewed 3 week(s) ago

Good, clean, is the best, after all.

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Accommodation's Reply

11 Jul 2026

Marlydia C.

Leisure

9.7

/10

Reviewed 3 week(s) ago

Unfortunately, there are no connecting rooms for standard rooms. The room smelled of cigarettes, but the request for a room change was processed immediately.

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Accommodation's Reply

08 Jul 2026

Dear Valued Guest, Greetings from Dorsett Kuala Lumpur. Thank you for sharing your positive experience. It is always rewarding to receive such encouraging feedback, and we look forward to welcoming you again. Warm Regards, Yung Lim, Hotel Manager

Sugianto

Leisure

9.4

/10

Reviewed 3 week(s) ago

My family was very satisfied staying at this hotel/apartment.

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Accommodation's Reply

08 Jul 2026

Idawati

Leisure

8.5

/10

Reviewed 3 week(s) ago

Suitable for families, spacious and clean rooms, comfortable beds. Recommended accommodation when visiting Kuala Lumpur.

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Accommodation's Reply

09 Jul 2026

Edwin S.

Medical

9.7

/10

Reviewed 3 week(s) ago

The hotel is very close to everything. I always stay here when I take my wife for medical treatment in Malaysia. It's close to TRX and Pavilion. There's Weng Heng Seng, a delicious kopitiam, just a 100-meter walk away.

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Accommodation's Reply

06 Jul 2026

D***y

Leisure

8.4

/10

Reviewed 4 week(s) ago

Check-in process ⭐️⭐️⭐️⭐️ 5 minutes. Price ⭐️⭐️⭐️ 1.7 million/night. Cleanliness ⭐️⭐️⭐️. Access ⭐️⭐️⭐️.

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Accommodation's Reply

03 Jul 2026

Henry P. S.

Leisure

9.4

/10

Reviewed 4 week(s) ago

Saran dan advice: The lift door will be the cause of the customers to move except if they had no choices.

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Accommodation's Reply

06 Jul 2026

Dear Valued Guest, Greetings from Dorsett Kuala Lumpur. We appreciate your feedback and regret the issues you experienced. Please be assured that the matters raised have been shared with the relevant department heads for review and action. Warm Regards Yung Lim, Hotel Manager

Verified Traveler

Leisure

9.4

/10

Reviewed 4 week(s) ago

It's great because it's close to the mall and places to eat.

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Accommodation's Reply

02 Jul 2026

Dear Valued Guest, Greetings from Dorsett Kuala Lumpur, Thank you for your generous review. We are delighted that our facilities, location, and service contributed to a pleasant stay. We look forward to welcoming you back soon. Warm Regards Yung Lim, Hotel Manager

Meriana M.

10.0

/10

Reviewed 4 week(s) ago

A perfect place to stay for families... and strategic, close to culinary delights, also close to luxury malls around Bukit Bintang.

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1 people find it helpful

Accommodation's Reply

29 Jun 2026

A***w

Leisure

9.4

/10

Reviewed 5 week(s) ago

For many years putting up at Dorsett KL. Room wasn’t that clean but ultimately appreciate the room maids in providing towels etc.

1 people find it helpful

Accommodation's Reply

26 Jun 2026

Dear Valued Guest, Greetings from Dorsett Kuala Lumpur, Thank you for taking the time to provide your comments. We are disappointed to learn that we did not meet your expectations and sincerely apologize for any inconvenience caused. Warm Regards Yung Lim, Hotel Manager

k***a

Leisure

6.7

/10

Reviewed 5 week(s) ago

It would be better if the hotel took more concern with the cleanliness of the glasses in the room and wiped the dust around the wardrobe.

1 people find it helpful

Accommodation's Reply

23 Jun 2026

Dear Valued Guest, Greetings from Dorsett Kuala Lumpur, We sincerely apologize that your recent experience did not meet your expectations. Please be assured that your comments have been shared with the relevant departments for immediate review and improvement. We value your feedback as it helps us enhance our services and guest experience. We hope to have the opportunity to welcome you back and restore your confidence in us. Warm Regards, Yung Lim, Hotel Manager

Irfan A. N.

Leisure

8.3

/10

Reviewed 6 week(s) ago

The only problem is that after 4 nights here, the room was not cleaned, even though there was a sign that said it needed to be cleaned.

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Accommodation's Reply

18 Jun 2026

Dear Valued Guest, Greetings from Dorsett Kuala Lumpur, Thank you for sharing your feedback. We are sorry to hear that your experience was less than satisfactory. Your comments have been noted and will be reviewed carefully with the relevant team members. Warm Regards, Yung Lim, Hotel Manager

Dorsett Kuala Lumpur

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