Dear Ms. Apriani, Thank you for your positive review and feedback about Arya Duta Medan Hotel. We are delighted to hear that you were impressed with the friendly service of our team. This compliment motivates us to continue providing the best service and a memorable stay for all our guests. We hope to welcome you back to Arya Duta Medan Hotel again soon. Sincerely, Dozen Sinaga, General Manager

Dear Our Valued Guest, Thank you for your kind words and for choosing ARYADUTA Medan. We are delighted to know that you appreciated our hospitality. Your support means a lot to us and motivates our team to continue delivering warm and genuine service to all our guests. We look forward to welcoming you back to ARYADUTA Medan for another memorable stay. Warm regards, Dosen Sinaga General Manager

Dear Valued Guest, Thank you so much for this wonderful review! We are delighted to hear that you enjoyed your stay at Arayaduta Medan, especially as you traveled from Malaysia. We greatly appreciate your compliments on various aspects including the excellent service and friendly staff, the clean rooms, the delicious breakfast, and the birthday decorations we provided. We are also pleased to hear that you plan to return to Arayaduta Medan on your next visit to Medan. Such trust is the greatest reward for our entire team. Thank you again for your kindness towards Arayaduta Medan. We look forward to welcoming you back for another memorable stay! Sincerely, Dozen Sinaga, General Manager

Dear Valued Guest, Thank you so much for your recommendation and trust! We are delighted that you have suggested Araya Duta Medan Hotel as your choice of accommodation during your visit to Medan. This recommendation is a great honor for us and encourages our entire team to strive to provide the best service on every occasion. Thank you again for your kindness towards Araya Duta Medan Hotel. We hope to welcome you back to our hotel again! Sincerely, Dozen Sinaga, General Manager

Dear Lisa F., Thank you very much for taking the time to share your valuable feedback regarding your stay at Hotel Aria Duta (Medan). Your frank comments are invaluable to our ongoing efforts to improve our hotel, and we deeply appreciate them. In particular, we sincerely apologize for the inconveniences you experienced, including the fact that the service did not meet the standards of a 4-star hotel, the lack of lids on the cups, the absence of a hairdryer, the malfunctioning in-room telephone, and the breakfast consisting only of poorly packaged cut fruit and a plastic bag. We are very disappointed that we were unable to meet your expectations, given the reputation our hotel has. This falls short of the highest standards of service and hospitality that we provide to all our guests. We have forwarded all of your feedback to the relevant departments and have taken steps to ensure that all in-room amenities, including cup lids and hairdryers, are available. We have also instructed our engineering department to immediately inspect and repair the malfunctioning in-room telephone. We will work with our Food & Beverage department to evaluate the standards for our alternative breakfast service, particularly the packaging materials, to ensure that the service is more in line with the hotel's image and maintains consistency. We will make every effort to prevent a similar incident from recurring. Thank you for your valuable feedback. Your comments are essential for improving our services and facilities. We are once again grateful that you chose Hotel Aria Duta Medan. We will do our best to provide you with a better experience and meet your expectations. Thank you. Sincerely, General Manager, Kenshin Michi

Dear Mr. Suriya R.H., Thank you so much for this honest and impressive review! We are delighted to hear that you enjoyed your stay at Aryaduta Medan ❤️‍🔥 We apologize for the initial inconvenience you experienced regarding the room not being cool enough. However, we appreciate you bringing this to our customer service team's attention so that we could promptly resolve the issue by upgrading your room for greater comfort. We are very pleased to know that our team's quick response enhanced your experience. Such feedback motivates us to continue striving for the best service on every occasion. Thank you again for your kindness and love for Aryaduta Medan. We hope to have another memorable time with you in the future! Sincerely, Dozen Sinaga, General Manager

Dear Valued Guest, Thank you so much for your review! We are delighted that you were impressed with the service and assistance from our staff during your stay at Aryaduta Medan. We appreciate your compliments on our team's service and will share them with all our staff to encourage us to strive for the best service on every occasion. Thank you again for your kindness towards Aryaduta Medan. We hope to welcome you back for another memorable experience! Sincerely, Dozen Sinaga, General Manager

Dear Our Valued Guest, With respect, Thank you for taking the time to share your review with us. We truly appreciate your honest feedback regarding your recent stay at ARYADUTA Medan. However, we would like to extend our sincere apologies for the inconveniences you experienced, particularly regarding: Stains found on the sheets, and Hair in the shower area. We completely understand how unpleasant this must have been, and we take this matter very seriously. Cleanliness and hygiene are our top priorities, and we deeply regret that we fell short of your expectations on this occasion. Your feedback has been immediately shared with our Housekeeping team for thorough investigation and corrective measures. We are reinforcing our cleaning protocols and inspection procedures to ensure that such oversights do not occur again in the future. We are truly grateful for your constructive feedback, as it helps us grow and improve every day. Once again, thank you for your trust and kindness toward ARYADUTA Medan. We hope to have the opportunity to welcome you back and provide you with a flawless and comfortable stay experience. Yours sincerely, Dosen Sinaga General Manager

Dear Valued Guest, We would like to express our deepest gratitude for your positive review. We are delighted to hear that you enjoyed your stay at Aryaduta Medan. We appreciate your appreciation of the following aspects: the comfort of the room, the spaciousness that provided a sense of freedom throughout your stay, and the service from our entire team. Such feedback is a positive force for us to continuously maintain and improve the quality of our service on every occasion. Thank you again for your trust and kindness in Aryaduta Medan. We hope to welcome you back in the future for an even more exceptional experience. Sincerely, Dozen Sinaga, General Manager

Dear Mr. Erwin, With respect, Thank you for taking the time to share your wonderful review. We are truly delighted to know that you had a great experience during your stay at ARYADUTA Medan. We greatly appreciate your kind words regarding: The strategic location with many nearby places to visit, Our delicious breakfast that started your day right, as well as the clean and nice room that provided comfort throughout your stay, all at an affordable price. Your positive feedback truly motivates us to continue delivering the best service and experience to every guest. Once again, thank you for your trust and kindness toward ARYADUTA Medan. We look forward to welcoming you back on your next visit for another memorable stay. Yours sincerely, Dosen Sinaga General Manager

Dear Valued Guest, Thank you so much for taking the time to write such a wonderful review about your stay at Aryaduta Medan. We are proud and delighted to hear that you were comfortable with our facilities. We are pleased to hear that our sports facilities met your needs and that the service from our entire team made a positive impression during your visit. We have passed on our sweet thanks directly to our service and recreation teams, encouraging them to continue providing a friendly, supportive, and professional atmosphere to all guests. Your satisfaction and comfort are the greatest motivation for all of our management in maintaining the highest standards of service. We are honored to have been a part of your peaceful moments. We hope to welcome you back to Aryaduta Medan again in the future for another memorable stay. Sincerely, Dozen Sinaga, General Manager

Dear Valued Guest, Thank you very much for taking the time to write a review. On behalf of the management of Ariyaduth Medan Hotel, I sincerely apologize for the unpleasant experience you had during your stay. We apologize for the inconvenience caused by the malfunctioning air conditioning, the unpleasant odor on the bed linens, insufficient towels, and the incomplete cleaning of the sofa in your room. These issues are entirely beyond our hotel's service and cleanliness standards, and we sincerely apologize. We also apologize for your decision to check out early as we were unable to accommodate your request. We take this matter very seriously and will begin an internal investigation immediately. We will forward your comments to the housekeeping department, facilities management department, and front desk for thorough investigation and comprehensive action to prevent such incidents from happening again. To better address your feedback and provide appropriate solutions, please contact us via private message or email, including your phone number or booking details. Thank you so much for your honest feedback. Your valuable suggestions are greatly appreciated and will be used to improve the quality of our facilities and services in the future. Sincerely, Director Shinaga, General Manager

Dear Ms, Marina M. With respect, Thank you for taking the time to share your honest feedback regarding your recent stay at ARYADUTA Medan. We truly appreciate your input, as it helps us identify areas where we need to improve. We are pleased to know that you found our location in the city center to be convenient for your needs. However, we would like to extend our sincere apologies for the issues you encountered during your stay, particularly regarding: The connecting rooms where one room had an unpleasant odor, resembling smoke or a room that has been occupied for an extended period, and the cleanliness of the sheets and towels, which did not meet your expectations. We completely understand how these matters must have affected your comfort, and we take them very seriously. Cleanliness and room freshness are among our top priorities, and we regret that we fell short on this occasion. Your feedback has been immediately shared with our Housekeeping team for thorough investigation and corrective action. We are reinforcing our room inspection procedures, including odor control and linen quality checks, to ensure that such issues do not happen again in the future. We are truly grateful for your constructive feedback, as it helps us continuously improve our facilities and services. Once again, thank you for your trust and kindness toward ARYADUTA Medan. We hope to have the opportunity to welcome you back and provide you with a much more comfortable and flawless stay experience. Yours sincerely, Dosen Sinaga General Manager

Dear Valued Guest, Thank you for your wonderful and kind review. We are delighted and proud that you and your family enjoyed your stay and made our hotel a favorite for your family. Your trust and satisfaction are the greatest honor for our entire team. We hope to welcome you and your family back again in the future for another memorable stay. Sincerely, Dozen Sinaga, General Manager

Dear Mr. Ridwan S., Thank you for taking the time to share your stay experience with us. We apologize for any inconvenience you experienced, particularly regarding the distance of your room from the parking and restaurant, and the quality of the breakfast not meeting your expectations. Your feedback regarding the food taste has been forwarded to the kitchen team for immediate evaluation and improvement. We appreciate your honesty, which is invaluable to our management. We sincerely hope to have the opportunity to welcome you back in the future so that we can provide you with a better stay experience. Sincerely, Dozen Sinaga, General Manager

Dear Mr. Fajrul, Thank you for your positive review and feedback. We are delighted to hear that you enjoyed our hotel's excellent location, reasonable prices, and comfortable, well-sized rooms during your stay. Your satisfaction with our services is a great encouragement to our entire team. We hope to welcome you back on your next stay for a similarly memorable experience. Sincerely, Dosen Sinaga, General Manager

Dear Valued Guest, Thank you for your positive review of Arayaduta Medan Hotel. We are delighted that you enjoyed the comfort, beautiful atmosphere, and the value for money during your stay. Your compliments motivate our team to continue providing high-quality and memorable accommodations for all our guests. Thank you for your review and kind words. We hope to welcome you back to Arayaduta Medan Hotel in the near future. Sincerely, Dozen Sinaga, General Manager

Dear Maria, Thank you for your positive review of Arya Duta Medan Hotel. We are delighted to hear that you were impressed with the friendliness and helpfulness of our team, the cleanliness of your rooms, and our spacious and comfortable swimming pool. We are also pleased to hear that our breakfast met your expectations. Thank you for your suggestion to add yogurt to the breakfast menu. This feedback is very valuable to us, and we will consider it with our food and beverage team to improve and increase the variety of breakfast options for our guests. We hope to welcome you back to Arya Duta Medan Hotel in the near future for an even better stay. Sincerely, Dozen Sinaga, General Manager

Dear Valued Guest, Thank you for your positive review and feedback regarding Arayaduta Medan Hotel. We are delighted to hear that you enjoyed your stay with us and were satisfied with our facilities and services. Your feedback is very important to us and motivates our entire team to continue striving to provide the best possible experience for all our guests. We look forward to welcoming you back to Arayaduta Medan Hotel in the near future. Sincerely, Dozen Sinaga, General Manager