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Elmi Hotel

Explore Elmi Hotel

Overall Ratings & Reviews Elmi Hotel

Traveloka (6,842)

8.7

Very Good

From 6,842 reviews

Provided by travelers on

Cleanliness

8.7

Room Comfort

8.8

Meal

8.8

Location

8.9

Service and Facilites

8.8

People often mention about Elmi Hotel

All

Distance to City Center (160)

Staff Friendliness (158)

Bedroom (146)

Ambiance (133)

Accessibility (128)

Taste (126)

Room Space (124)

Bathroom (124)

Hotel Area (122)

Family Friendly (112)

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Traveler Reviews Elmi Hotel

Number of reviews per page

20

40

Customer reviews

bc

budi c.

10.0

/10

Reviewed 4 day(s) ago

The chefs, staff, and employees here generally work very long hours. This is a sign that they're comfortable working here, so it's no wonder their hospitality towards customers is so extraordinary. Even the chef has been the same since the early 1980s; their fried oxtail soup is incredible. Elmi = hospitality, comfort, cleanliness, deliciousness.

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1 people find it helpful

Makmun I.

Staycation

9.7

/10

Reviewed 2 week(s) ago

Best, cheap and fun

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1 people find it helpful

Verified Traveler

8.5

/10

Reviewed 2 week(s) ago

The hotel's atmosphere is very serene, despite being located in the city center. All the staff are also friendly.

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RA

Rosta A. K. S.

Staycation

9.4

/10

Reviewed 2 week(s) ago

I really enjoyed staying here because it's close to everywhere, right in the city center. If you want to take the Surabaya bus, you can just cross the street and get to the bus stop. The breakfast was delicious, thank you.

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F***i

8.5

/10

Reviewed 3 week(s) ago

Everything was fine, the cleanliness was excellent, the bathroom was also very clean, and the staff was friendly. However, the central air conditioning wasn't cooling anymore, probably at 25/26°F. Hopefully, this will be addressed.

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Accommodation's Reply

28 May 2026

With our deepest respect from ELMI, thank you for choosing ELMI. We apologize for any inconvenience you may have experienced during your stay at ELMI. We will continue to improve our services. Sincerely, Ellie, Marketing Communications Department

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Yoga S.

Business

10.0

/10

Reviewed 3 week(s) ago

I've frequently booked Elmi for business trips in Surabaya since 2018. Although it's an older hotel, the rooms are very well-maintained. The bathrooms are spotlessly clean and smell great, and the staff is very helpful, especially Ms. Elly at the front desk. Everyone is friendly, smiling, and professional.

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1 people find it helpful

S***a

Business

10.0

/10

Reviewed 4 week(s) ago

A highly recommended place to stay in the heart of Surabaya, with delicious culinary options at its restaurant.

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1 people find it helpful

EA

Evy A. S.

Staycation

9.1

/10

Reviewed 4 week(s) ago

The staff is very nice, early check-in is allowed, but the Wi-Fi often has errors, the toilet water tap is a bit difficult to use, and otherwise it's okay.

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1 people find it helpful

Accommodation's Reply

28 May 2026

With our deepest respect from ELMI, thank you for choosing ELMI. We apologize for any inconvenience you may have experienced during your stay at ELMI. We will continue to improve our services. Sincerely, Ellie, Marketing Communications Department

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Edi

Transit

10.0

/10

Reviewed 5 week(s) ago

Legendary hotel in Surabaya, very strategic location, all the food menu is delicious.

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M***A

Business

10.0

/10

Reviewed 6 week(s) ago

Everything is fine. Only the wifi needs to be fixed 🙏

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yuyun k.

Staycation

9.7

/10

Reviewed 6 week(s) ago

Why is the AC not so cold now?

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1 people find it helpful

Accommodation's Reply

28 Apr 2026

Dear valued guests, from ELMI, thank you for choosing our services. We apologize for any inconvenience you may have experienced during your stay. We will work to improve our services. Sincerely, Ellie, Marketing Communications Department

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a***a

Staycation

10.0

/10

Reviewed 6 week(s) ago

Nice place, comfort food. Terima kasih for the classic atmosphere

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m

mohzainudin

6.6

/10

Reviewed 7 week(s) ago

In the room there are many Tomcats roaming around the bed and on the window until they climb onto the bed and cause harm.

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Accommodation's Reply

22 Apr 2026

Dear valued guests, from ELMI, thank you for choosing our services. We apologize for any inconvenience you may have experienced during your stay. We will work to improve our services. Sincerely, Ellie, Marketing Communications Department

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RY

Reski Y.

Leisure

9.4

/10

Reviewed 7 week(s) ago

For everything is good, minus in the room the AC sound is noisy + the traffic in front of the hotel is still clearly audible.

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1 people find it helpful

Accommodation's Reply

17 Apr 2026

Dear valued guests, from ELMI, thank you for choosing our services. We apologize for any inconvenience you may have experienced during your stay. We will work to improve our services. Sincerely, Ellie, Marketing Communications Department

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A***h

Staycation

10.0

/10

Reviewed 7 week(s) ago

The food is delicious, the service is good.

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Agus

Business

10.0

/10

Reviewed 8 week(s) ago

One thing I miss about Hotel Elmi is that every Saturday night there is live gamelan.

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D***i

Staycation

10.0

/10

Reviewed 8 week(s) ago

Friendly staff, calm atmosphere, clean comfortable rooms.

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Verified Traveler

Leisure

10.0

/10

Reviewed 8 week(s) ago

In my opinion, this is what hospitality should be like. Classic, friendly, large rooms, abundant hot water, excellent housekeeping, although the rooms may not be soundproof. And don't get me started on the food. Just checked out but already planning a staycation in July/August. Can't wait to come back.

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