Dear Mr./Ms. M*d,* This is a brief message from Kas Gresik Hotel. Thank you for choosing Kas Gresik Hotel as your accommodation and for taking the time to write a positive review about your experience with us. We are delighted to hear that you enjoyed your stay, especially regarding our hotel's excellent location near the Gresik Grand Mosque, which we anticipate will be convenient during your business travels. Your compliments motivate our entire team to continuously improve the quality of our service and provide the best possible experience for all our guests. We hope to welcome you back again and it would be an honor for us to serve you once more on your next visit to Gresik, ensuring an even more comfortable and memorable experience. Sincerely, Ferry S. Nugroho, Duty Manager - Kas Gresik Hotel

Dear Mr. Muhammad R.E., Respectfully yours, Kas Gresig Hotel. Thank you for choosing Kas Gresig Hotel for your stay and for taking the time to write a review. We apologize for your dissatisfaction with the quality of the food served during your stay. We have taken your feedback regarding the taste of the food seriously and have forwarded it to our Food and Beverage team for evaluation and improvement in both taste and menu variety to better meet guest expectations. We greatly appreciate your feedback, as it is crucial for our continuous improvement of our services, especially in the area of food and beverage. We sincerely hope to have the opportunity to welcome you back again for an even better experience at Kas Gresig Hotel. Sincerely, Kas Gresig Hotel

Dear Mr./Ms. E*o, Greetings from Khas Hotel Gresik. Thank you for choosing Khas Hotel Gresik for your business trip and thank you for taking the time to write a review. We are delighted to hear that you were satisfied with our service and that the hotel's excellent location accommodated your travel needs. Your positive feedback motivates our entire team to strive for the best service and comfortable accommodations for all guests. We hope to welcome you back on your next visit to Khas Hotel Gresik. Sincerely, Khas Hotel Gresik

Dear S*a, This is the warmest greeting from Kas Gresik Hotel. We sincerely thank you for choosing our hotel and for leaving such a valuable review. We sincerely apologize for the inconvenience caused by the room humidity and the cleanliness at check-in falling short of your expectations. Your valuable feedback is very important to us, and we will forward it to the relevant departments to improve our room cleaning procedures and provide you with a more pleasant environment. Your valuable comments are invaluable in improving our service quality and ensuring a more comfortable stay. We hope to provide you with an even more satisfying experience when you visit our hotel again. Thank you. Sincerely, Kas Gresik Hotel

Dear S*a, Thank you for choosing Khas Gresik Hotel for your stay on May 4-5, 2026. We are delighted to hear that you were comfortable and enjoyed your stay with us. Your positive feedback is an encouragement to our entire team to continue providing the best service to all our guests. We are also pleased to know that you plan to return with your family in the future. We would definitely welcome you back to Khas Gresik Hotel. Sincerely, Khas Gresik Hotel

Dear Mr. M*d, Thank you for choosing Khas Gresik Hotel as your accommodation during your visit to Gresik Island. We are delighted that you gave us a satisfaction rating and recommended our hotel for your Gresik vacation. Your support and positive feedback motivate our entire team to continue striving to provide the best service. We hope to welcome you and your family back again on your next visit for an even more comfortable and enjoyable holiday. Sincerely, Khas Gresik Hotel

Dear Mr./Ms. Y*s, Sincerely, Kas Gresig Hotel. Thank you for choosing Kas Gresig Hotel and for taking the time to write a review about your stay. We apologize for the inconvenience you experienced, particularly the malfunctioning air conditioning and the unsatisfactory handling of your complaint, which certainly did not reflect the standard of service we expect. We will immediately follow up on your feedback with our team to thoroughly investigate and improve our response to each guest's complaint to prevent such incidents from happening again. We sincerely hope to have the opportunity to welcome you back with a better stay experience. Sincerely, Kas Gresig Hotel

Dear Mr./Ms. Supree Y., This is a brief message from Kas Gresig Hotel. Thank you for choosing Kas Gresig Hotel for your business trip on April 28-29, 2026, and thank you for taking the time to write such a wonderful review. We are delighted to hear that your stay was enjoyable and that you will return in the future. This motivates our entire team to continue striving to provide the best service. We hope to welcome you back to Kas Gresig Hotel again for an even more memorable experience. Sincerely, Kas Gresig Hotel

Dear Ms. Imma T., Thank you for choosing Cas Gresic Hotel for your trip on April 18-19, 2026. We are delighted to hear that you were satisfied with the facilities we provided and that you received good value for your money. Your feedback encourages us to further develop and improve the quality of our services and facilities. We hope to welcome you back again on your next trip for an even better experience. Sincerely, Cas Gresic Hotel

Dear Imma T., Thank you for choosing Kas Gresik Hotel. We are delighted to hear that your experience at our hotel was satisfying, as you mentioned that our friendly service, clean and pleasant rooms, and convenient location allowed you to enjoy the Sunday CFD festival and dine comfortably. We also appreciate that our Muslim amenities, such as prayer tools and the Quran, were available, allowing you and your family to stay comfortably. We sincerely thank you for trusting us and booking three rooms at once, and we hope you and your family had a wonderful vacation 😊. We will do our best to provide an even more satisfying experience on your next visit. Thank you. Sincerely, Kas Gresik Hotel

Dear Mr. Mohammed S.W., Thank you for choosing Kas Gresik Hotel for your trip on April 3-4, 2026, and thank you for taking the time to write a review. We apologize for the inconvenience you experienced regarding the elevator and the bathroom door that could not be locked. This feedback is very important to us, and we have forwarded it to the relevant team for immediate investigation and repair. This is to ensure we can better maintain the comfort and safety of our guests. We still hope that our overall service will continue to leave a positive impression during your stay. We look forward to welcoming you back on your next visit with an even better experience. Sincerely, Kas Gresik Hotel

Dear Mr./Ms. D*i, Thank you for choosing Khas Gresik Hotel for your business trip on April 7-8, 2026, and thank you for taking the time to write a review. We apologize for your unpleasant experience, particularly regarding the cleanliness of the room, the condition of the bathroom, and the quality of the breakfast, which certainly did not reflect the standard of service we expect. Your feedback is very important to us, and we have contacted our housekeeping and food and beverage teams to conduct a thorough assessment and make improvements to prevent such incidents from happening again in the future. We greatly appreciate your feedback and hope to have the opportunity to welcome you back for a better experience. Sincerely, Khas Gresik Hotel

Dear Valued Guest, Thank you for choosing Hotel Cas Gresig for your stay from March 27-29, 2026. We are delighted to hear that our excellent location and friendly service from our team made your stay enjoyable. We apologize for any inconvenience caused by noise from neighboring rooms. This is important to us, and we will follow up on this to ensure the comfort of all our guests is even better in the future. Thank you for your feedback. We hope to welcome you back again for an even better stay. Sincerely, Hotel Cas Gresig

Dear Mr. Septian, Sincerely, Kas Gresig Hotel. Thank you for taking the time to share your stay with us. We are delighted that you were impressed with our service and comfort. Providing the best service and ensuring guest satisfaction is our top priority. We hope to welcome you back again and provide you with an even more friendly and memorable experience next time. Sincerely, Kas Gresig Hotel.

Dear Mr./Ms. w*u, Thank you for choosing Khas Gresik Hotel for your stay on March 19-20, 2026. We are delighted to hear that our excellent location, prompt check-in/check-out process, and staff service created a positive impression throughout your stay. We apologize for the inconvenience related to the malfunctioning bathroom ventilation fan and the condition of the shower head. Thank you for your understanding, and we are pleased that our team was able to assist with the repairs immediately. We will take this feedback into consideration to further improve the quality of our facilities in the future. We look forward to welcoming you back for an even more comfortable stay. Sincerely, Khas Gresik Hotel

Dear Mr./Ms. Q*l, Sincerely, Kas Gresig Hotel. Thank you for taking the time to share your stay with us. We are delighted to know that our service and comfort were memorable for you. Providing the best service and maintaining guest satisfaction is our top priority. We hope to welcome you back again and provide you with an even more friendly and memorable experience on your next visit. Sincerely, Kas Gresig Hotel

Dear Mr. Z*n, Sincerely, Khas Gresik Hotel. Thank you for taking the time to share your stay experience with us. We are delighted that you enjoyed our service and comfort. Providing the best service and ensuring guest satisfaction is our top priority. We hope to welcome you back again and provide you with an even more friendly and memorable experience next time. Sincerely, Khas Gresik Hotel

Dear Ms. Nurhuda, From Kas Gresig Hotel, Thank you for taking the time to share your stay with us. We are delighted that you enjoyed our service and comfort. Providing the best service and ensuring guest satisfaction is our top priority. We hope to welcome you back again and provide you with an even more friendly and memorable experience next time. Sincerely, Kas Gresig Hotel

Dear Mr./Ms. N*R,* Thank you for choosing Hotel Kas Gresig as your accommodation and thank you for taking the time to write a review. We apologize for the unpleasant experience during the check-in process, especially regarding the unfriendly nature of the reception staff which did not meet expectations and caused you discomfort. This is important to us, and we will use this information to improve the quality of our service, particularly in creating a friendly and professional impression for all guests. On the other hand, we greatly appreciate your positive feedback regarding the service of the staff during the check-out process. We will pass on this compliment to the relevant staff member as an incentive to provide the best possible service. Your feedback is very important to us in developing and providing a better guest experience in the future. We hope to welcome you back on your next stay. Sincerely, Hotel Kas Gresig