KHAS Gresik Hotel

Hotels
Preferred Partner
8.4
/10
Very Good
3,384 reviews

What Guests Say About Their Stay

Distance To City Center (108)
Staff Friendliness (101)
Ambiance (92)
Accessibility (80)

S***A

10.0
/ 10
Arriving at the hotel at 1 am, I was still able to check in, the room was already prepared, and the satellite went straight to the room to rest. The room was comfortable, everything worked well. In the morning, I had breakfast at the restaurant on the 1st floor, and the soto was delicious. I tried all the menus and they were delicious. You can leave your suitcase at the reception at night, and in the afternoon after check-out, so you don't have to carry a big suitcase for work and going out. Thank you KHAS Hotel Gresik, hopefully I can stay there again🥰
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Khaeruddin H.

10.0
/ 10
The hotel is located in downtown Gresik. The rooms offer both ocean and city views. It's a very peaceful stay, and the staff is incredibly friendly and pleasant. The food is delicious, especially the addictive portion of goat tengkleng. Hotel Khas Gresik is highly recommended.
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C***l

8.5
/ 10
Very friendly and professional service. Clean, comfortable rooms, and strategic location near Gresik city center. Delicious breakfast with local specialties. Highly recommended for business trips or family vacations.
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J***n

10.0
/ 10
Highly recommended hotel in Gresik. In terms of service, staff and security are very good. Rooms and other facilities are quite good. Strategic location. Very satisfying. Next time stay again.
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Nova E. A.

9.4
/ 10
Comfortable, clean room. Complete facilities as described.
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In the Area
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Jalan Panglima Sudirman No.1, Sidokumpul, Gresik City Center, Gresik, Jawa Timur, Indonesia, 61111

Main Facilities

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AC
Restaurant
Swimming Pool
24-Hour Front Desk
Parking
Elevator
WiFi
note: hotel was previously named Pesonna Hotel Gresik Staying at KHAS Gresik Hotel is a good choice when you are visiting Gresik City Center. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you. WiFi is available within public areas of the property to help you to stay connected with family and friends.
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Clean Stay for Your Worry-Free Journey

Enjoy your trip with a peace of mind as your health and safety are guaranteed through these standardized protocols.
CleanAccommodation
CHSE-certified accommodations for applying hygiene protocol from Kemenparekraf.Learn more
Frequent Disinfection
Staff Trained in Health Protocol
Temperature Check

What's around KHAS Gresik Hotel

Jalan Panglima Sudirman No.1, Sidokumpul, Gresik City Center, Gresik, Jawa Timur, Indonesia, 61111
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Lobby KHAS Gresik Hotel
Exterior 2 KHAS Gresik Hotel

Discover More About KHAS Gresik Hotel

note: hotel was previously named Pesonna Hotel Gresik

Location


Staying at KHAS Gresik Hotel is a good choice when you are visiting Gresik City Center.

About KHAS Gresik Hotel

For you, travelers who wish to travel comfortably on a budget, KHAS Gresik Hotel is the perfect place to stay that provides decent facilities as well as great services.

From business event to corporate gathering, KHAS Gresik Hotel provides complete services and facilities that you and your colleagues need.

Whether you are planning an event or other special occasions, KHAS Gresik Hotel is a great choice for you with a large and well-equipped function room to suit your requirements.

Have fun with various entertaining facilities for you and the whole family at KHAS Gresik Hotel, a wonderful accommodation for your family holiday.

This hotel is the perfect choice for couples seeking a romantic getaway or a honeymoon retreat. Enjoy the most memorable nights with your loved one by staying at KHAS Gresik Hotel.

If you plan to have a long-term stay, staying at KHAS Gresik Hotel is the right choice for you. Providing wide range of facilities and great service quality, this accommodation certainly makes you feel at home.

Splendid service together with wide range of facilities provided will make you complain for nothing during your stay at KHAS Gresik Hotel.

Have an enjoyable and relaxing day at the pool, whether you’re traveling solo or with your loved ones.

24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.

Savor your favorite dishes with special cuisines from KHAS Gresik Hotel exclusively for you.

WiFi is available within public areas of the property to help you to stay connected with family and friends.

KHAS Gresik Hotel is a hotel with great comfort and excellent service according to most hotel's guests.

With all facilities offered, KHAS Gresik Hotel is the right place to stay.

All facilities in KHAS Gresik Hotel

Swimming Pool KHAS Gresik Hotel
Swimming Pool
Functional Hall KHAS Gresik Hotel
Functional Hall
Common Space KHAS Gresik Hotel
Common Space
Lobby KHAS Gresik Hotel
Lobby
Exterior KHAS Gresik Hotel
Exterior

Hotel Services

  • Bellhop
  • Concierge
  • Early Check-in
  • Express check-in
  • Front desk
  • 24-hour Receptionist
  • 24-hour security
  • Late Check-out
  • Laundry service
  • Limited hours room service
  • Luggage storage
  • Wedding service

Public Facilities

  • Parking
  • Coffee/tea in lobby
  • Coffee shop
  • Elevator
  • Restaurant
  • Breakfast restaurant
  • Dinner restaurant
  • Lunch restaurant
  • Room service
  • Safety deposit box
  • WiFi in public area

Food and Drinks

  • Restaurant with AC
  • Breakfast
  • Buffet breakfast
  • Breakfast (surcharge)
  • Cafe
  • Dining area
  • No alcohol
  • Snacks

Nearby Facilities

  • ATM/Banking
  • Beauty salon
  • Gift shop
  • Grocery
  • Hair salon
  • Laundry
  • Shops
  • Supermarket

General

  • AC
  • Ballroom
  • Banquet
  • Fireplace in lobby
  • Non-smoking room
  • Swimming pool
  • Smoking area

In-room Facilities

  • Cable TV
  • Desk
  • Hairdryer
  • In-room safe
  • Minibar
  • Shower
  • TV

Transportation

  • Airport transfer
  • Area shuttle with surcharge
  • Limited parking
  • Shopping center shuttle (surcharge)
  • Valet parking

Business Facilities

  • Conference room
  • Meeting facilities
  • Photocopier
  • PRINTER
  • Projector

Shuttle Service

  • Airport transfer (surcharge)
  • Train station pickup

Family-friendly Facilities

  • Children pool

Accessibilty

  • Accessible parking

Kids and Pets

  • Babysitting with surcharge

Things to Do

  • Indoor pool

Connectivity

  • Free WiFi

Accommodation Policy & General Information in KHAS Gresik Hotel

Important Note
Document Policy
Upon check-in, you are required to bring ID Card. The required documents can be in the form of soft copy.

Deposit Policy
Deposit IDR 0 is required upon check-in. The accommodation accepts cash and debit card.

Minimum Age for Check-in Policy
Minimum age to check-in is 18. Minor guests must be accompanied by adults upon check-in.

Check-in/Check-out Time

Check-in:
From 14:00
Check-out:
Before 12:00

Breakfast at the accommodation will be provided from 06:00 - 10:00.

Pets are not allowed in the accommodation.

Airport transfer is available for IDR 400,000/person.

General Information

Popular Facilities
AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi
Check-In / Check-Out Time
From 14:00 - to 12:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at KHAS Gresik Hotel
120
Number of floors in KHAS Gresik Hotel
14
Another facilities in KHAS Gresik Hotel
Bellhop, Concierge, Early Check-in, Express check-in, Front desk

Frequently asked question in KHAS Gresik Hotel

What are available facilities at KHAS Gresik Hotel?
There are top facilites at KHAS Gresik Hotel such as AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi. (some may require extra charges)
What is normal check-in & check-out time at KHAS Gresik Hotel?
The standard check-in time at KHAS Gresik Hotel is starting from From 14:00 while the latest check-out time is at Before 12:00
Does KHAS Gresik Hotel provide breakfast?
Yes, KHAS Gresik Hotel provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is the star rating of KHAS Gresik Hotel?
KHAS Gresik Hotel is a 3.0-star hotel.
How many floors does KHAS Gresik Hotel have?
KHAS Gresik Hotel has 14 floors.
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More Reviews from Other Guests in KHAS Gresik Hotel

Overall Ratings & Reviews KHAS Gresik Hotel

Traveloka (3,381)
Other sources (3)
8.5
Very Good
From 3,381 reviews
Provided by travelers on
Cleanliness

8.7

Room Comfort

8.6

Meal

8.5

Location

8.7

Service and Facilites

8.6

People often mention about KHAS Gresik Hotel
All
Staff Friendliness (66)
Distance to City Center (65)
Ambiance (62)
Bedroom (59)
Accessibility (52)
Bathroom (51)
Hotel Area (49)
Surroundings (46)
Check-in/out Time (43)
Room Space (40)
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Traveler Reviews KHAS Gresik Hotel

Number of reviews per page
20
40
Customer reviews
Imma T.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.4
/10
Reviewed 3 day(s) ago
Worth it for the price of around 300, a hotel with good facilities, not like the ones on social media... Satisfied
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Imma T.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.4
/10
Reviewed 3 day(s) ago
Initially, I saw on social media that some people said it was bad... After I visited it myself, I was very wrong... Friendly service, clean and cool rooms, close to the city center and culinary opportunities. Sunday mornings, you can enjoy CFD and just walk. It's worth it for that price, with prayer equipment and a Quran provided. It was worth booking 3 rooms, considering the many children, hehehe.
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Mohamad S. W.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.8
/10
Reviewed 4 day(s) ago
The elevator seems like it needs frequent maintenance, because it's a bit scary, and the toilet door can't be locked.
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D***i
icon-Business
Business
icon-origin-TRAVELOKA
8.2
/10
Reviewed 2 week(s) ago
I'm really sorry, I came all the way from Jakarta and arrived in the middle of the night, the room was really dirty, the bathroom was dirty, the breakfast was not good, you really have to pay attention to everything.
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m***m
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.8
/10
Reviewed 2 week(s) ago
The location is quite strategic, making it easy to get around. The staff are friendly, but it's a shame the room isn't soundproof, so when someone in the next room turns on the TV so loud, it can be heard in their room, where they watch TV all day. Still, I highly recommend it; I might stay here again 😀
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Accommodation's Reply
11 Apr 2026
Dear Valued Guest, Thank you for choosing Hotel Cas Gresig for your stay from March 27-29, 2026. We are delighted to hear that our excellent location and friendly service from our team made your stay enjoyable. We apologize for any inconvenience caused by noise from neighboring rooms. This is important to us, and we will follow up on this to ensure the comfort of all our guests is even better in the future. Thank you for your feedback. We hope to welcome you back again for an even better stay. Sincerely, Hotel Cas Gresig
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Septian R. A.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.7
/10
Reviewed 4 week(s) ago
The room is comfortable, check in is easy, the price is affordable
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Accommodation's Reply
01 Apr 2026
Dear Mr. Septian, Sincerely, Kas Gresig Hotel. Thank you for taking the time to share your stay with us. We are delighted that you were impressed with our service and comfort. Providing the best service and ensuring guest satisfaction is our top priority. We hope to welcome you back again and provide you with an even more friendly and memorable experience next time. Sincerely, Kas Gresig Hotel.
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w***u
icon-Transit
Transit
icon-origin-TRAVELOKA
8.4
/10
Reviewed 4 week(s) ago
Strategic location. Fast check-in/out. The bathroom exhaust fan wasn't working, so it smelled bad. The shower handle was broken, but it was quickly fixed. The staff was friendly.
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Accommodation's Reply
11 Apr 2026
Dear Mr./Ms. w*u, Thank you for choosing Khas Gresik Hotel for your stay on March 19-20, 2026. We are delighted to hear that our excellent location, prompt check-in/check-out process, and staff service created a positive impression throughout your stay. We apologize for the inconvenience related to the malfunctioning bathroom ventilation fan and the condition of the shower head. Thank you for your understanding, and we are pleased that our team was able to assist with the repairs immediately. We will take this feedback into consideration to further improve the quality of our facilities in the future. We look forward to welcoming you back for an even more comfortable stay. Sincerely, Khas Gresik Hotel
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Q***l
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.1
/10
Reviewed 4 week(s) ago
Check-in was at 11:00 PM and the process was quick. The room was a little dusty (probably due to infrequent use), but overall it was clean, and the shower was warm.
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Accommodation's Reply
01 Apr 2026
Dear Mr./Ms. Q*l, Sincerely, Kas Gresig Hotel. Thank you for taking the time to share your stay with us. We are delighted to know that our service and comfort were memorable for you. Providing the best service and maintaining guest satisfaction is our top priority. We hope to welcome you back again and provide you with an even more friendly and memorable experience on your next visit. Sincerely, Kas Gresig Hotel
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Z***n
icon-Business
Business
icon-origin-TRAVELOKA
9.4
/10
Reviewed 4 week(s) ago
Very friendly and very privacy conscious, recommended for future stays if you stop by Gresik
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Accommodation's Reply
01 Apr 2026
Dear Mr. Z*n, Sincerely, Khas Gresik Hotel. Thank you for taking the time to share your stay experience with us. We are delighted that you enjoyed our service and comfort. Providing the best service and ensuring guest satisfaction is our top priority. We hope to welcome you back again and provide you with an even more friendly and memorable experience next time. Sincerely, Khas Gresik Hotel
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Nurhuda A.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 5 week(s) ago
Good enough as a transit hotel to Bawean
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Accommodation's Reply
01 Apr 2026
Dear Ms. Nurhuda, From Kas Gresig Hotel, Thank you for taking the time to share your stay with us. We are delighted that you enjoyed our service and comfort. Providing the best service and ensuring guest satisfaction is our top priority. We hope to welcome you back again and provide you with an even more friendly and memorable experience next time. Sincerely, Kas Gresig Hotel
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N***R
icon-origin-TRAVELOKA
6.5
/10
Reviewed 6 week(s) ago
The front desk staff at check-in were unfriendly, lacking smiles, and when they entered and exited the hotel, they felt like the center of attention, making it a bit uncomfortable. However, the front desk staff at check-out were very friendly, pleasant to listen to, and very pleasant. Best of luck, sir.
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Accommodation's Reply
19 Mar 2026
Dear Mr./Ms. N*R,* Thank you for choosing Hotel Kas Gresig as your accommodation and thank you for taking the time to write a review. We apologize for the unpleasant experience during the check-in process, especially regarding the unfriendly nature of the reception staff which did not meet expectations and caused you discomfort. This is important to us, and we will use this information to improve the quality of our service, particularly in creating a friendly and professional impression for all guests. On the other hand, we greatly appreciate your positive feedback regarding the service of the staff during the check-out process. We will pass on this compliment to the relevant staff member as an incentive to provide the best possible service. Your feedback is very important to us in developing and providing a better guest experience in the future. We hope to welcome you back on your next stay. Sincerely, Hotel Kas Gresig
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DR WALITO
icon-Transit
Transit
icon-origin-TRAVELOKA
8.2
/10
Reviewed 8 week(s) ago
The pillowcase smelled musty, so the phone immediately replaced it. 309
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Accommodation's Reply
04 Mar 2026
Dear Mr. Valito, From Cas Gresic Hotel, Thank you for choosing our hotel, a three-star hotel with the best location in Gresic. We highly recommend it as your home away from home during your stay in Gresic. We greatly appreciate your valuable feedback, and our staff will focus even more on guest satisfaction. We assure you that incidents such as the uncomfortable pillowcase will not happen again. Thank you for sharing your experience with us. We apologize for the inconvenience and hope to welcome you back in the near future with even better service at our hotel. Sincerely, The Management
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S***i
icon-Transit
Transit
icon-origin-TRAVELOKA
9.4
/10
Reviewed 9 week(s) ago
The hotel is very comfortable, the staff are friendly and very helpful.
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Accommodation's Reply
04 Mar 2026
Dear Mr./Ms. S*i, Sincerely, Khas Gresik Hotel would like to thank you for staying with us from February 10th, 2026 to February 12th, 2026, and for taking the time to write a review. We are delighted that you were comfortable during your stay and appreciated the friendliness and assistance of our staff. Your feedback is very important to us, and we strive to provide even better service on your next stay. We sincerely hope to welcome you back to Khas Gresik Hotel again. Sincerely, The Management
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Y***u
icon-Business
Business
icon-origin-TRAVELOKA
9.4
/10
Reviewed 9 week(s) ago
Thank you for being one of the hotels with an Islamic feel without emphasizing the sharia name. Thank you for providing prayer mats, prayer robes, and Qurans.
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Accommodation's Reply
04 Mar 2026
Dear Mr./Ms./Mrs./Ms./... Sincerely, Kas Gresik Hotel would like to thank you for staying with us on February 12th-13th, 2026, and for taking the time to write a review. We are delighted to hear that you enjoyed our Muslim-friendly atmosphere, as well as the prayer mats, mukinah, and Quran that we provide. Your feedback and appreciation mean a great deal to us, and we strive to provide you with the best service on your next visit. We hope to welcome you back to Kas Gresik Hotel again. Sincerely, The Management
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a***f
icon-origin-TRAVELOKA
8.5
/10
Reviewed 9 week(s) ago
Good enough for transit to Bawean
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Accommodation's Reply
04 Mar 2026
Dear Mr./Ms. a*f, Sincerely, Kas Gresic Hotel. Thank you for staying at our hotel and taking the time to share your review. We are delighted to hear that you were very satisfied with your trip to Bavian. Your feedback is very important to us, and we strive to provide even better service on your next stay. We sincerely hope to welcome you back to Kas Gresic Hotel again. Sincerely, The Management
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Verified Traveler
icon-origin-TRAVELOKA
8.4
/10
Reviewed 9 week(s) ago
Quite entertained by the sound of moans from room 521
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Accommodation's Reply
04 Mar 2026
Dear Mr./Mr. G*t, Sincerely, Kas Gresig Hotel. Thank you for choosing our hotel as your accommodation and for taking the time to write a review. We greatly appreciate your feedback regarding the noise from other rooms, and our staff will focus more on ensuring that such situations do not occur again. Thank you for sharing your experience. We apologize for any inconvenience and we hope to welcome you back again with even better service. Sincerely, The Management
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Z***h
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 9 week(s) ago
Friendly staff, will come back to this hotel again
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Accommodation's Reply
04 Mar 2026
Dear Mr./Ms. Z*h, Sincerely, Kas Gresig Hotel. Thank you for staying at our hotel and taking the time to share your review. We are delighted to hear that you were satisfied with the friendliness of our staff and plan to stay with us again. Your feedback is very important to us, and we strive to continue providing the best service. We hope to welcome you back to Kas Gresig Hotel. Sincerely, The Management
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I GEDE P. S.
icon-Business
Business
icon-origin-TRAVELOKA
9.7
/10
Reviewed 9 week(s) ago
The hotel is very strategic and close to the city center and Gresik square, only the parking is a bit narrow but the valet service is ready 24 hours.
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Accommodation's Reply
04 Mar 2026
Dear Guest, From all the staff at Kasgresik Hotel, we would like to extend our warmest greetings. Thank you for staying with us and sharing your valuable feedback. We are delighted to hear that you were pleased with our convenient location and 24-hour parking service. We will take your feedback regarding the parking facility very seriously, as we want to ensure your stay is comfortable. We will do our best to provide you with better service based on your valuable feedback. We look forward to welcoming you back soon. Thank you for your continued support. Hotel Management Team
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Animroatin F.
icon-origin-TRAVELOKA
6.7
/10
Reviewed 12 week(s) ago
The room interior is outdated. The bathroom smells. The room smells musty. The blanket and pillows are a bit dirty. But the service is good. The food is also quite good, but the papaya tastes bitter.
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Accommodation's Reply
05 Feb 2026
Dear Mr. Animroatin, Warm regards from Kas Gresig Hotel, Thank you for taking the time to share your experience staying at Kas Gresig Hotel from December 31, 2025 – January 1, 2026. We apologize for the inconvenience you experienced regarding the outdated condition of your room, the odor in the room and bathroom, and the cleanliness of the blankets and pillows. This feedback is important to us, and we have forwarded it to our housekeeping and maintenance teams for immediate assessment and improvement. We appreciate your appreciation of the staff's service and the quality of the food served. Regarding the unpleasant taste of the papaya, we will forward this feedback to our Food and Beverage team to help maintain and improve the quality of our food in the future. We sincerely hope to have the opportunity to welcome you back again with an even better stay experience on your next visit. Warm regards, Kas Gresig Hotel
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I GEDE P. S.
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 13 week(s) ago
Strategic location with easy access. The staff and security are very friendly. The hotel is comfortable and clean.
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1 people find it helpful
Accommodation's Reply
24 Jan 2026
Dear Mr./Ms. i gede, P.S. Thank you for choosing Khas Gresik Hotel for your business trip on January 12-13, 2026, and thank you for taking the time to write a positive review. We are delighted to hear that you were satisfied with the excellent location, convenient transportation, friendly service from all staff, including the security team, as well as the cleanliness of our hotel. This compliment is a great motivation for us to continue maintaining and improving the quality of our service. We hope to welcome you back again on your next visit to Gresik. Sincerely, Khas Gresik Hotel
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Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.

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Overall Ratings & Reviews KHAS Gresik Hotel

Traveloka (3,381)
Other sources (3)
8.5
Very Good
From 3,381 reviews
Provided by travelers on
Cleanliness

8.7

Room Comfort

8.6

Meal

8.5

Location

8.7

Service and Facilites

8.6

People often mention about KHAS Gresik Hotel
All
Staff Friendliness (66)
Distance to City Center (65)
Ambiance (62)
Bedroom (59)
Accessibility (52)
Bathroom (51)
Hotel Area (49)
Surroundings (46)
Check-in/out Time (43)
Room Space (40)
Sort by
Most Recent
Format
With Text
Preferences
All Ratings, Current App Language, See all reviews

Traveler Reviews KHAS Gresik Hotel

Number of reviews per page
20
40
Customer reviews
Imma T.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.4
/10
Reviewed 3 day(s) ago
Worth it for the price of around 300, a hotel with good facilities, not like the ones on social media... Satisfied
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Imma T.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.4
/10
Reviewed 3 day(s) ago
Initially, I saw on social media that some people said it was bad... After I visited it myself, I was very wrong... Friendly service, clean and cool rooms, close to the city center and culinary opportunities. Sunday mornings, you can enjoy CFD and just walk. It's worth it for that price, with prayer equipment and a Quran provided. It was worth booking 3 rooms, considering the many children, hehehe.
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Mohamad S. W.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.8
/10
Reviewed 4 day(s) ago
The elevator seems like it needs frequent maintenance, because it's a bit scary, and the toilet door can't be locked.
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D***i
icon-Business
Business
icon-origin-TRAVELOKA
8.2
/10
Reviewed 2 week(s) ago
I'm really sorry, I came all the way from Jakarta and arrived in the middle of the night, the room was really dirty, the bathroom was dirty, the breakfast was not good, you really have to pay attention to everything.
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m***m
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.8
/10
Reviewed 2 week(s) ago
The location is quite strategic, making it easy to get around. The staff are friendly, but it's a shame the room isn't soundproof, so when someone in the next room turns on the TV so loud, it can be heard in their room, where they watch TV all day. Still, I highly recommend it; I might stay here again 😀
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Accommodation's Reply
11 Apr 2026
Dear Valued Guest, Thank you for choosing Hotel Cas Gresig for your stay from March 27-29, 2026. We are delighted to hear that our excellent location and friendly service from our team made your stay enjoyable. We apologize for any inconvenience caused by noise from neighboring rooms. This is important to us, and we will follow up on this to ensure the comfort of all our guests is even better in the future. Thank you for your feedback. We hope to welcome you back again for an even better stay. Sincerely, Hotel Cas Gresig
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Septian R. A.
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Leisure
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9.7
/10
Reviewed 4 week(s) ago
The room is comfortable, check in is easy, the price is affordable
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Accommodation's Reply
01 Apr 2026
Dear Mr. Septian, Sincerely, Kas Gresig Hotel. Thank you for taking the time to share your stay with us. We are delighted that you were impressed with our service and comfort. Providing the best service and ensuring guest satisfaction is our top priority. We hope to welcome you back again and provide you with an even more friendly and memorable experience next time. Sincerely, Kas Gresig Hotel.
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w***u
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Transit
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8.4
/10
Reviewed 4 week(s) ago
Strategic location. Fast check-in/out. The bathroom exhaust fan wasn't working, so it smelled bad. The shower handle was broken, but it was quickly fixed. The staff was friendly.
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Accommodation's Reply
11 Apr 2026
Dear Mr./Ms. w*u, Thank you for choosing Khas Gresik Hotel for your stay on March 19-20, 2026. We are delighted to hear that our excellent location, prompt check-in/check-out process, and staff service created a positive impression throughout your stay. We apologize for the inconvenience related to the malfunctioning bathroom ventilation fan and the condition of the shower head. Thank you for your understanding, and we are pleased that our team was able to assist with the repairs immediately. We will take this feedback into consideration to further improve the quality of our facilities in the future. We look forward to welcoming you back for an even more comfortable stay. Sincerely, Khas Gresik Hotel
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Q***l
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.1
/10
Reviewed 4 week(s) ago
Check-in was at 11:00 PM and the process was quick. The room was a little dusty (probably due to infrequent use), but overall it was clean, and the shower was warm.
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Accommodation's Reply
01 Apr 2026
Dear Mr./Ms. Q*l, Sincerely, Kas Gresig Hotel. Thank you for taking the time to share your stay with us. We are delighted to know that our service and comfort were memorable for you. Providing the best service and maintaining guest satisfaction is our top priority. We hope to welcome you back again and provide you with an even more friendly and memorable experience on your next visit. Sincerely, Kas Gresig Hotel
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Z***n
icon-Business
Business
icon-origin-TRAVELOKA
9.4
/10
Reviewed 4 week(s) ago
Very friendly and very privacy conscious, recommended for future stays if you stop by Gresik
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Accommodation's Reply
01 Apr 2026
Dear Mr. Z*n, Sincerely, Khas Gresik Hotel. Thank you for taking the time to share your stay experience with us. We are delighted that you enjoyed our service and comfort. Providing the best service and ensuring guest satisfaction is our top priority. We hope to welcome you back again and provide you with an even more friendly and memorable experience next time. Sincerely, Khas Gresik Hotel
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Nurhuda A.
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8.5
/10
Reviewed 5 week(s) ago
Good enough as a transit hotel to Bawean
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Accommodation's Reply
01 Apr 2026
Dear Ms. Nurhuda, From Kas Gresig Hotel, Thank you for taking the time to share your stay with us. We are delighted that you enjoyed our service and comfort. Providing the best service and ensuring guest satisfaction is our top priority. We hope to welcome you back again and provide you with an even more friendly and memorable experience next time. Sincerely, Kas Gresig Hotel
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N***R
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6.5
/10
Reviewed 6 week(s) ago
The front desk staff at check-in were unfriendly, lacking smiles, and when they entered and exited the hotel, they felt like the center of attention, making it a bit uncomfortable. However, the front desk staff at check-out were very friendly, pleasant to listen to, and very pleasant. Best of luck, sir.
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2 people find it helpful
Accommodation's Reply
19 Mar 2026
Dear Mr./Ms. N*R,* Thank you for choosing Hotel Kas Gresig as your accommodation and thank you for taking the time to write a review. We apologize for the unpleasant experience during the check-in process, especially regarding the unfriendly nature of the reception staff which did not meet expectations and caused you discomfort. This is important to us, and we will use this information to improve the quality of our service, particularly in creating a friendly and professional impression for all guests. On the other hand, we greatly appreciate your positive feedback regarding the service of the staff during the check-out process. We will pass on this compliment to the relevant staff member as an incentive to provide the best possible service. Your feedback is very important to us in developing and providing a better guest experience in the future. We hope to welcome you back on your next stay. Sincerely, Hotel Kas Gresig
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DR WALITO
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Transit
icon-origin-TRAVELOKA
8.2
/10
Reviewed 8 week(s) ago
The pillowcase smelled musty, so the phone immediately replaced it. 309
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Accommodation's Reply
04 Mar 2026
Dear Mr. Valito, From Cas Gresic Hotel, Thank you for choosing our hotel, a three-star hotel with the best location in Gresic. We highly recommend it as your home away from home during your stay in Gresic. We greatly appreciate your valuable feedback, and our staff will focus even more on guest satisfaction. We assure you that incidents such as the uncomfortable pillowcase will not happen again. Thank you for sharing your experience with us. We apologize for the inconvenience and hope to welcome you back in the near future with even better service at our hotel. Sincerely, The Management
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S***i
icon-Transit
Transit
icon-origin-TRAVELOKA
9.4
/10
Reviewed 9 week(s) ago
The hotel is very comfortable, the staff are friendly and very helpful.
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Accommodation's Reply
04 Mar 2026
Dear Mr./Ms. S*i, Sincerely, Khas Gresik Hotel would like to thank you for staying with us from February 10th, 2026 to February 12th, 2026, and for taking the time to write a review. We are delighted that you were comfortable during your stay and appreciated the friendliness and assistance of our staff. Your feedback is very important to us, and we strive to provide even better service on your next stay. We sincerely hope to welcome you back to Khas Gresik Hotel again. Sincerely, The Management
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Y***u
icon-Business
Business
icon-origin-TRAVELOKA
9.4
/10
Reviewed 9 week(s) ago
Thank you for being one of the hotels with an Islamic feel without emphasizing the sharia name. Thank you for providing prayer mats, prayer robes, and Qurans.
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Accommodation's Reply
04 Mar 2026
Dear Mr./Ms./Mrs./Ms./... Sincerely, Kas Gresik Hotel would like to thank you for staying with us on February 12th-13th, 2026, and for taking the time to write a review. We are delighted to hear that you enjoyed our Muslim-friendly atmosphere, as well as the prayer mats, mukinah, and Quran that we provide. Your feedback and appreciation mean a great deal to us, and we strive to provide you with the best service on your next visit. We hope to welcome you back to Kas Gresik Hotel again. Sincerely, The Management
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a***f
icon-origin-TRAVELOKA
8.5
/10
Reviewed 9 week(s) ago
Good enough for transit to Bawean
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Accommodation's Reply
04 Mar 2026
Dear Mr./Ms. a*f, Sincerely, Kas Gresic Hotel. Thank you for staying at our hotel and taking the time to share your review. We are delighted to hear that you were very satisfied with your trip to Bavian. Your feedback is very important to us, and we strive to provide even better service on your next stay. We sincerely hope to welcome you back to Kas Gresic Hotel again. Sincerely, The Management
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Verified Traveler
icon-origin-TRAVELOKA
8.4
/10
Reviewed 9 week(s) ago
Quite entertained by the sound of moans from room 521
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Accommodation's Reply
04 Mar 2026
Dear Mr./Mr. G*t, Sincerely, Kas Gresig Hotel. Thank you for choosing our hotel as your accommodation and for taking the time to write a review. We greatly appreciate your feedback regarding the noise from other rooms, and our staff will focus more on ensuring that such situations do not occur again. Thank you for sharing your experience. We apologize for any inconvenience and we hope to welcome you back again with even better service. Sincerely, The Management
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Z***h
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 9 week(s) ago
Friendly staff, will come back to this hotel again
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Accommodation's Reply
04 Mar 2026
Dear Mr./Ms. Z*h, Sincerely, Kas Gresig Hotel. Thank you for staying at our hotel and taking the time to share your review. We are delighted to hear that you were satisfied with the friendliness of our staff and plan to stay with us again. Your feedback is very important to us, and we strive to continue providing the best service. We hope to welcome you back to Kas Gresig Hotel. Sincerely, The Management
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I GEDE P. S.
icon-Business
Business
icon-origin-TRAVELOKA
9.7
/10
Reviewed 9 week(s) ago
The hotel is very strategic and close to the city center and Gresik square, only the parking is a bit narrow but the valet service is ready 24 hours.
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Accommodation's Reply
04 Mar 2026
Dear Guest, From all the staff at Kasgresik Hotel, we would like to extend our warmest greetings. Thank you for staying with us and sharing your valuable feedback. We are delighted to hear that you were pleased with our convenient location and 24-hour parking service. We will take your feedback regarding the parking facility very seriously, as we want to ensure your stay is comfortable. We will do our best to provide you with better service based on your valuable feedback. We look forward to welcoming you back soon. Thank you for your continued support. Hotel Management Team
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Animroatin F.
icon-origin-TRAVELOKA
6.7
/10
Reviewed 12 week(s) ago
The room interior is outdated. The bathroom smells. The room smells musty. The blanket and pillows are a bit dirty. But the service is good. The food is also quite good, but the papaya tastes bitter.
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1 people find it helpful
Accommodation's Reply
05 Feb 2026
Dear Mr. Animroatin, Warm regards from Kas Gresig Hotel, Thank you for taking the time to share your experience staying at Kas Gresig Hotel from December 31, 2025 – January 1, 2026. We apologize for the inconvenience you experienced regarding the outdated condition of your room, the odor in the room and bathroom, and the cleanliness of the blankets and pillows. This feedback is important to us, and we have forwarded it to our housekeeping and maintenance teams for immediate assessment and improvement. We appreciate your appreciation of the staff's service and the quality of the food served. Regarding the unpleasant taste of the papaya, we will forward this feedback to our Food and Beverage team to help maintain and improve the quality of our food in the future. We sincerely hope to have the opportunity to welcome you back again with an even better stay experience on your next visit. Warm regards, Kas Gresig Hotel
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I GEDE P. S.
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 13 week(s) ago
Strategic location with easy access. The staff and security are very friendly. The hotel is comfortable and clean.
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1 people find it helpful
Accommodation's Reply
24 Jan 2026
Dear Mr./Ms. i gede, P.S. Thank you for choosing Khas Gresik Hotel for your business trip on January 12-13, 2026, and thank you for taking the time to write a positive review. We are delighted to hear that you were satisfied with the excellent location, convenient transportation, friendly service from all staff, including the security team, as well as the cleanliness of our hotel. This compliment is a great motivation for us to continue maintaining and improving the quality of our service. We hope to welcome you back again on your next visit to Gresik. Sincerely, Khas Gresik Hotel
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