First class. Everyone helpful.

This is 3rd visit to hotel, staff excellent a mix of young and old that makes a profound difference from other hotels i have visited that tend to have to many young people that lack the experience.

I had specifically booked a room that catered for my disabled husband with additional mobility issues. As the lift was broken & he couldn't use the stairs, we were given what they said was the only alternative room. It had a fixed shower over a bath, both of which he couldn't use for health & safety reasons. It was suggested he use the Gents' Changing Rooms for the pool!!!! As a male only facility I wouldn't be able to supervise or assist him .... totally unacceptable. We've stayed here several times as it is convenient for the ferries & the beds are comfortable and the breakfast excellent, however, we will look for somewhere different in the future. A phone call earlier in the day would have given us the opportunity to look for alternative accommodation. Totally disregarded my husband's needs.

Great place. Lots happening during our stay. Curling convention, disco. Breakfast superb. Staff very friendly and accommodating.

Room was nice and clean and very warm and cosy. As per other reviews - the decor is very dated but this isn’t a secret and you know what you are getting.

Delightful hotel. Very clean and wonderful staff. It's not the most modern decor but that's part of the charm. It has an honest vintage interior but it's been well maintained. The swimming pool, spa pool and sauna were great and very quiet. The games room was a lot of fun. We were really impressed and would visit again.

Everything.we love this place.staff make it from the manager right through.pool great for my mobility issues.gail at the curling works so hard and always there to answer questions.and Yvonne and Dorothy go above and beyond for you.nothing a problem.food is great.

I don't know about breakfast or hot tub as I didn't use them. Everything was Ok it's just me don't like old style bathroom sink taps

Lovely hotel staff very helpful, hotel in general needs a refurbishment but I’m aware they have started this, a large hotel so will take sometime, Overall with the swimming pool leisure area well worth the money will stay again.

Perfect for us for a short stay after a ferry from Ireland before driving to Northern Scotland. Lovely breakfast and great options in games room to entertain kids (9 year old and 40 year old...)

Room clean, staff in restaurant at night very polite and good service

The room was a good size and we were lucky to be facing the loch. Looked to be have been updated recently. All the staff were excellent, especially in the restaurant. I would suggest you have a look at the water pressure for the showers though. I'd look to stay again if I was heading to Stranraer

Hot tub was a little too cold room was a bit too warm, otherwise a very pleasant stay

This stay was one our favorites just because of the history of the place and how everything was still set with antiques.

Only stayed for one night, unfortunately arrived too late to make use of any of the facilities , but the room was lovely and warm and we had a well needed sleep before continuing our journeys the following day. Unfortunately too early to experience the breakfasts

Clean room, pleasant staff, swimming opportunities, different venues for food

Travelling down to get the early ferry with our dog. Great value for money, dog friendly and easy to get to ferry for Belfast. Decor, etc is bit old fashioned but wasn’t an issue. Great option for the early ferry. .

Large bedrooms, friendly & helpful staff and, if travelling with pets, absolutely perfect. Have stayed overnight many times when catching the ferry .... wouldn't stay anywhere else AND the chef does a mean cooked breakfast!

Warm, hot water and heating levels above many other hotels

Staff great, good excellent, room clean but a little dated