jason
with Partner
6.0
/10
Reviewed 14 week(s) ago
Hotels.com verified review
Honestly this property was really disappointing for the price.The rooms are spacious and water pressure is good.
When checking in, getting your bags to the lobby in the back through cobblestone hallways in a pain. Dropped and lost my hat during checkin and staff couldn't have cared less.
Place is a maze by the way. Then had a reception card in the room meant for someone else...
One night someone smoked in their room and fire alarm triggered for the entire hotel at 4 am. No explanations, apologies, nothing.
Cleaning services are poor, wine glass clearly rinced in sink and wiped with towel (lip marks still on it). Kleenex box took 3 days to refill. For some reason, she kept taking our 2nd room card from the electricity thing and keeping it.
Location is quite good, but then the staff all pretty young and inexperienced. Was never able to enjoy the bars at night as they kept closing at different times.
This isn't a bad hotel, but for the price and apparent star rating, it was profoundly underwhelming. Felt more like a big hostel than an actual hotel.
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