B***y

10.0

/10

Reviewed 4 hour(s) ago

The hotel staff is friendly. I will definitely come back again.

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F***r

Leisure

10.0

/10

Reviewed 7 day(s) ago

The hotel staff is very friendly.. Very helpful during the check-in and check-out process.. This is the second time I have stayed here.. Very comfortable.

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Accommodation's Reply

18 May 2026

Dear Mr./Ms. F*r, Thank you for your review and for your continued trust in choosing Begisar Hotel Surabaya for your stay. We are delighted to hear that you felt comfortable throughout your stay and were satisfied with the friendliness and assistance of our staff, especially during the check-in and check-out process. We look forward to welcoming you back again for an even more memorable stay. Sincerely, Zainul Afandi (General Manager)

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M***a

10.0

/10

Reviewed 1 week(s) ago

Highly recommended for those of you who are looking for the best accommodation in the city of Surabaya.

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Accommodation's Reply

18 May 2026

Dear Ms./Mrs. M*a, Thank you for your feedback and positive review. We are delighted that you enjoyed your stay. We hope that Bekisar Hotel Surabaya will always be your best choice when visiting Surabaya. We look forward to welcoming you back again. Sincerely, Zainul Afandi (General Manager)

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J***s

10.0

/10

Reviewed 1 week(s) ago

The service is great, the rooms are clean and comfortable, the food is delicious

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Accommodation's Reply

18 May 2026

Dear Mr./Ms. J*s, Thank you for your positive review and rating. We are delighted to hear that you were satisfied with the service, cleanliness and comfort of the room, and the food we served. We hope to welcome you back to Bekisar Hotel Surabaya again. Sincerely, Sainul Affandi (General Manager)

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G***a

Leisure

8.5

/10

Reviewed 1 week(s) ago

The rooms are nice and quite comfortable, right in front of Tunjungan Plaza. There's a food stall and live music every Saturday night.

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Accommodation's Reply

18 May 2026

Dear Mr. G*a, Thank you for your review and positive rating. We are delighted to hear that you felt comfortable during your stay and enjoyed the hotel's location opposite Tunjungan Plaza. We are also pleased to hear that you enjoyed the Angkarinkan atmosphere and live music on Saturday nights. We hope to welcome you back to Bekisar Hotel Surabaya again. Sincerely, Zainul Afandi (General Manager)

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Verified Traveler

Leisure

10.0

/10

Reviewed 2 week(s) ago

Always stay here when on holiday in Surabaya

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Accommodation's Reply

18 May 2026

Dear Valued Guest, Thank you for your continued trust in Bekisar Hotel Surabaya. Every time you visit Surabaya, we are delighted that you have chosen us as your accommodation. We hope to welcome you back again and wish you a pleasant stay. Sincerely, Sa'inul Affandi (General Manager)

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Rininta P.

Staycation

10.0

/10

Reviewed 2 week(s) ago

It's fun, the staff are friendly, and the rooms are clean. Hopefully, it will continue to grow.

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Accommodation's Reply

07 May 2026

Dear Ms. Rininta P., Thank you for your review of Bekisar Hotel Surabaya. Your review will help us improve the hotel in the future. We hope you will stay with us again, and we will certainly provide you with the best service. Sincerely, Sainul Affandi (General Manager)

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L***l

10.0

/10

Reviewed 2 week(s) ago

Very very comfortable and the staff are friendly

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1 people find it helpful

Accommodation's Reply

07 May 2026

Dear Mr./Ms. L*l, Thank you for your review of Begisar Hotel Surabaya. Your feedback will help us improve our services in the future. We hope you will return to stay at our hotel again, and we are committed to providing you with the best service. Sincerely, Sainul Affandi (General Manager)

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N***a

9.0

/10

Reviewed 2 week(s) ago

The room's AC still makes noise, so it's a bit annoying, and the water is a bit yellow.

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Accommodation's Reply

07 May 2026

Dear Mr./Ms. N*a, Thank you for your review of Bekisar Hotel Surabaya. We apologize for any inconvenience you may have experienced during your stay. Your review will help us improve our services in the future. We hope you will stay with us again, and we will certainly provide you with the best service. Sincerely, Zainul Afandi (General Manager)

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M***a

10.0

/10

Reviewed 2 week(s) ago

Very enjoyable, and recommend to stay here

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Accommodation's Reply

07 May 2026

Dear Ms. M*ai, Thank you for your review of Bekizaar Surabaya Hotel. Your review will help us improve the hotel in the future. We hope you will stay with us again, and we will certainly provide you with the best service. Sincerely, Zainul Afandi (General Manager)

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Verified Traveler

Business

9.4

/10

Reviewed 2 week(s) ago

Our favorite hotel if we want to go to Surabaya, strategic because it is in front of Tunjungan Plaza

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Accommodation's Reply

07 May 2026

Dear Mr./Mrs. G*t, Thank you for your review of Begisar Hotel Surabaya. Your review will help us improve in the future. We hope you will stay with us again and we will certainly provide you with the best service. Sincerely, Zainul Afandi (General Manager)

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A***i

Leisure

9.7

/10

Reviewed 3 week(s) ago

The AC is not cold enough.... Please fulfill customer requests such as large beds and orders on the upper floors.

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1 people find it helpful

Accommodation's Reply

07 May 2026

Dear Ms./Mrs. A*i, Thank you for your review of Bekisar Hotel Surabaya. We apologize for any inconvenience you may have experienced during your stay. Your review will help us improve in the future. We hope you will stay with us again, and we will certainly provide you with the best service. Sincerely, Zainul Afandi (General Manager)

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Mita

Transit

9.7

/10

Reviewed 4 week(s) ago

The point is, the recommendation is very close, just cross the street at Tunjungan Plaza.

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Accommodation's Reply

24 Apr 2026

Dear Mita, Thank you for your review of Bekisar Hotel Surabaya. Your feedback will help us improve the hotel in the future. We hope you will stay with us again, and we will certainly provide you with the best service. Sincerely, Sainul Affandi (General Manager)

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Pupy E.

Business

8.7

/10

Reviewed 4 week(s) ago

The food was delicious, there was a lot of food and especially there was porridge which was rare.

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Accommodation's Reply

07 May 2026

Dear Ms./Mrs. Pupi E., Thank you for your review of Begisar Hotel Surabaya. Your review will help us improve in the future. We hope you will stay with us again, and we will certainly provide you with the best service. Sincerely, Sainul Affandi (General Manager)

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M***d

8.5

/10

Reviewed 4 week(s) ago

A safe and comfortable hotel in the center of Surabaya City

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Accommodation's Reply

24 Apr 2026

Dear Mr/Mrs. M***d, Thank you for your review for Bekizaar Hotel Surabaya, and it will help us to make better improvement in the future. We hope that you can stay again in our hotel and we definitely provide the best service. Sincerely yours, Zainul Afandi (General Manager)

A***z

Leisure

9.1

/10

Reviewed 4 week(s) ago

Located near a popular mall in Surabaya. Easy to find the road, lots of local food around, and the staff is very friendly. In front of the hotel, there is a relaxing area for local food. Need more upgrades for cleanliness because I found hair in my room when checking in.

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Accommodation's Reply

24 Apr 2026

Dear Mr/Mrs.A***z, Thank you for your review for Bekizaar Hotel Surabaya, and it will help us to make better improvement in the future. We hope that you can stay again in our hotel and we definitely provide the best service. Sincerely yours, Zainul Afandi (General Manager)

M***a

Leisure

10.0

/10

Reviewed 4 week(s) ago

Highly recommended, sis, for those who want to stay here.

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Accommodation's Reply

24 Apr 2026

Dear M*a, Thank you for leaving a review of Bekizar Surabaya Hotel. Your valuable feedback will be of great help in improving our services in the future. We hope you will visit our hotel again, and we will do our best to provide you with the best service. Thank you. Zainul Apandi (General Manager)

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M***a

Staycation

8.7

/10

Reviewed 4 week(s) ago

Clean bed and sheets. Comfortable room. Cool AC. Friendly staff. Affordable, but not cheap (especially in the city center). Some improvements are needed: the TV was a bit choppy. There were two drain flies in the bathroom.

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Accommodation's Reply

24 Apr 2026

Dear Ms./Mrs. M*a, Thank you for your review of Bekisar Hotel Surabaya. Your review will help us improve in the future. We hope you will stay with us again and we will certainly provide you with the best service. Sincerely, Zainul Afandi (General Manager)

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dyah f.

Staycation

9.7

/10

Reviewed 5 week(s) ago

Favorite hotels for staycation

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1 people find it helpful

Accommodation's Reply

17 Apr 2026

Dear Ms. Dyah f, Thank you for your review of Bekizaar Surabaya Hotel. Your review will help us improve in the future. We hope you will stay with us again and we will certainly provide you with the best service. Sincerely, Zainul Afandi (General Manager)

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Verified Traveler

10.0

/10

Reviewed 5 week(s) ago

It is located in the city center, and close to shopping centers.

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2 people find it helpful

Accommodation's Reply

17 Apr 2026

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Bekizaar Hotel Surabaya

Overall Ratings & Reviews Bekizaar Hotel Surabaya

8.8

8.7

8.8

9.2

8.9

Traveler Reviews Bekizaar Hotel Surabaya