Verified Traveler

Staycation

8.5

/10

Reviewed 1 week(s) ago

Friendly staff, fast check-in process.

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Accommodation's Reply

25 Sep 2026

Dear Guests, Thank you for choosing Grand Metro Hotel Puncak as your holiday destination ✨ Thank you for your review of Grand Metro Hotel. We sincerely hope to welcome you again on your next holiday 🌿 Sincerely, Grand Metro Hotel Puncak

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D***a

9.4

/10

Reviewed 1 week(s) ago

Breakfast is varied but the taste is standard, noisy but fun, lots of fog makes it cool, all staff are friendly.

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Accommodation's Reply

30 Sep 2026

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Rafi S.

8.5

/10

Reviewed 3 week(s) ago

I've stayed here twice, and it's truly the best, comparable to a five-star hotel. The staff is friendly, the rooms are clean, and the breakfast is amazing. Thank you, and I'll be back next time. 😊

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Accommodation's Reply

21 Sep 2026

Sincerely, Rafi S. Thank you for choosing Grand Metro Hotel Puncak as your holiday destination ✨ Thank you for your review of Grand Metro Hotel. We hope to welcome you again on your next holiday. See you again on your next vacation 🌿 Sincerely, Grand Metro Hotel Puncak

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D***i

10.0

/10

Reviewed 3 week(s) ago

This is my second stay here and I'm always satisfied with the service and facilities. Highly recommended for a staycation in the Puncak area.

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Accommodation's Reply

21 Sep 2026

Dear Guests, Thank you for choosing Grand Metro Hotel Puncak as your holiday destination. Thank you for your review of Grand Metro Hotel. We sincerely hope to welcome you again on your next holiday. See you again on your next vacation 🌿 Sincerely, Grand Metro Hotel Puncak

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Triana M.

8.5

/10

Reviewed 4 week(s) ago

The hotel was a bit cramped and stuffy. But it was decent, and the staff was very friendly. Cleanliness was good, and the kids enjoyed their stay. Next time, I'd like to try a room near the pool.

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Accommodation's Reply

11 Sep 2026

Hello Triana, Thank you for choosing Grand Metro Hotel Puncak as your holiday destination ✨ Thank you for your review of Grand Metro Hotel. We hope to welcome you again on your next holiday. See you again on your next vacation 🌿 Sincerely, Grand Metro Hotel Puncak

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Nabila A.

Staycation

8.5

/10

Reviewed 4 week(s) ago

Oh my God, so cool! Made my anniversary even more beautiful. The staff was very friendly, and the breakfast was great. I'll be back next time.

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Accommodation's Reply

11 Sep 2026

Dear Ms. Nabila A., Thank you for choosing Grand Metro Hotel Puncak as your vacation destination ✨ Thank you for your review of Grand Metro Hotel. We sincerely hope to welcome you again on your next vacation 🌿 Sincerely, Grand Metro Hotel Puncak

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m***a

Leisure

8.4

/10

Reviewed 4 week(s) ago

The hotel was nice, but the room smelled really damp. I wasn't comfortable, so I put the coffee provided in a few cups to use as aromatherapy.

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Accommodation's Reply

21 Sep 2026

Hello, valued customer. Thank you for choosing Grand Metro Hotel Puncak as your holiday destination. ✨ Thank you for your review of Grand Metro Hotel. Based on your suggestion and feedback, our rooms have high humidity and require extra coffee. We will use this information to improve our review. We apologize for any inconvenience. We hope to welcome you again on your next holiday. 🌿 Sincerely, Grand Metro Hotel Puncak

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Ida W.

Staycation

10.0

/10

Reviewed 4 week(s) ago

We stayed overnight to celebrate my husband's 50th birthday. The event was made even more exciting by the live music.

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Accommodation's Reply

21 Sep 2026

Dear Ms. Ida, Thank you for choosing Grand Metro Hotel Puncak as your vacation spot and for celebrating your 50th birthday ✨ Thank you for your review of Grand Metro Hotel. We sincerely hope to welcome you again on your next vacation. See you again on your next getaway 🌿 Sincerely, Grand Metro Hotel Puncak

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Febryana N.

Staycation

10.0

/10

Reviewed 5 week(s) ago

The hotel staff is friendly, the hotel is comfortable and kids friendly, the breakfast is also delicious.

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1 people find it helpful

Accommodation's Reply

02 Sep 2026

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M***d

10.0

/10

Reviewed 5 week(s) ago

The staff were friendly, did a good job, and the breakfast was very enjoyable.

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2 people find it helpful

Accommodation's Reply

31 Aug 2026

Dear Guests, Thank you for choosing Grand Metro Hotel Puncak as your holiday destination. We sincerely hope to welcome you back to Grand Metro Hotel Puncak on your next holiday! 🌿 Sincerely, Grand Metro Hotel Puncak

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R***a

8.5

/10

Reviewed 6 week(s) ago

The hotel staff was friendly. Check-in was easy, no ID required. The rooms were comfortable for resting. However, the breakfast was a bit lacking in variety and a bit salty. Other than that, it was fine.

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Accommodation's Reply

31 Aug 2026

Hello! Thank you for choosing Grand Metro Hotel Puncak as your accommodation. Thank you for your review. We apologize for the limited breakfast options. Your feedback is very valuable to us. We hope to welcome you again on your next visit to Grand Metro Hotel Puncak. See you again on your next vacation! 🌿 Sincerely, Grand Metro Hotel Puncak

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f***h

Leisure

6.2

/10

Reviewed 6 week(s) ago

Not recommended, not worth the price. At 700,000 Rupiah, it's expensive because the place is small, and the breakfast is also mediocre.

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Accommodation's Reply

31 Aug 2026

Dear Valued Guest, Thank you for your review and feedback 🙏 We apologize if your stay at Grand Metro Puncak did not meet your expectations. We will review our breakfast menu to better serve you in the future. We hope to welcome you back again for a more positive experience 🙏😊

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Hilma D. J.

10.0

/10

Reviewed 6 week(s) ago

The chicken is delicious, everything is delicious. We'll be back next time, yeah!

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1 people find it helpful

Accommodation's Reply

28 Aug 2026

Sincerely, Hilma D.J. Thank you for choosing Grand Metro Hotel Puncak as your holiday destination ✨ Thank you for your wonderful review. We hope to welcome you again on your next holiday. See you again on your next vacation 🌿 Sincerely, Grand Metro Hotel Puncak

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kurniawati

Transit

10.0

/10

Reviewed 6 week(s) ago

I booked a hotel on the spur of the moment, afraid of disappointment. It turned out to be quite good. Breakfast was varied. For a hotel price of 380,000 Rupiah, it was a good deal.

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Accommodation's Reply

28 Aug 2026

Dear Mr./Ms. Kurniawan, Thank you for choosing Grand Metro Hotel Puncak as your accommodation. Thank you for your kind review. We sincerely hope to welcome you again on your next vacation. See you again on your next holiday! 🌿 Sincerely, Grand Metro Hotel Puncak

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Verified Traveler

Leisure

9.4

/10

Reviewed 7 week(s) ago

The hotel staff was very friendly during check-in and check-out.

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Accommodation's Reply

21 Aug 2026

With our deepest regards, thank you for choosing Grand Metro Hotel Puncak as your vacation destination. Your positive star rating motivates us to continue providing the best possible experience for all our guests. We sincerely hope to welcome you again on your next holiday. 🌿 Sincerely, Grand Metro Hotel Puncak

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Rosidin

Staycation

10.0

/10

Reviewed 7 week(s) ago

Enjoyed staying here, will come back again.

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Accommodation's Reply

21 Aug 2026

Dear Mr. Rosidin, Thank you for choosing Grand Metro Hotel Puncak as your vacation destination. Your star rating motivates us to strive to provide the best possible experience for all our guests. We look forward to welcoming you again on your next holiday. 🌿 Sincerely, Grand Metro Hotel Puncak

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P***i

Leisure

10.0

/10

Reviewed 7 week(s) ago

The hotel staff is very friendly, and the breakfast is delicious. The service is so good it makes you want to come back again.

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Accommodation's Reply

21 Aug 2026

With our deepest respect, thank you for choosing Grand Metro Hotel Puncak as your vacation destination. Your positive star rating motivates us to continue providing the best possible experience for all our guests. We sincerely hope to welcome you again on your next holiday. 🌿 Sincerely, Grand Metro Hotel Puncak

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B***s

9.7

/10

Reviewed 7 week(s) ago

A three-star hotel with good quality, although the price is above average. However, this is understandable considering the high cost of hotels in the Puncak area.

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Accommodation's Reply

19 Aug 2026

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Firgiawan K.

8.5

/10

Reviewed 7 week(s) ago

The service and breakfast were quite good. The roadside location is easy to find, though it's a bit noisy from traffic. The rooms are quite soundproof. There's a swimming pool for the kids. The hotel isn't large, but it's comfortable enough for a layover if you're traveling or sightseeing in the Puncak Pass area.

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Accommodation's Reply

19 Aug 2026

Sincerely, Mr. Firgiawan, Thank you for choosing Grand Metro Hotel Puncak as your accommodation. Your positive star rating motivates us to continue providing the best experience for all our guests. We hope to welcome you again on your next holiday. See you again on your next vacation 🌿 Sincerely, Grand Metro Hotel Puncak

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Mita A.

Staycation

10.0

/10

Reviewed 7 week(s) ago

The roadside location is perfect. The rooms are comfortable and cool, even without air conditioning. Get a Grand Deluxe room with a direct pool view 🤩

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1 people find it helpful

Accommodation's Reply

19 Aug 2026

Sincerely, Ms. Mita A. Thank you for choosing Grand Metro Hotel Puncak as your vacation destination ✨ Your star review motivates us to strive to provide the best experience for all our guests. We hope to welcome you again on your next holiday 🌿 Sincerely, Grand Metro Hotel Puncak

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Grand Metro Hotel Puncak

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