J-Hotel by Dorsett

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Overall Ratings & Reviews J-Hotel by Dorsett

Traveloka (744)
Other sources (119)
9.0
Exceptional
From 744 reviews
Provided by travelers on
Cleanliness

9.1

Room Comfort

8.9

Meal

8.6

Location

9.1

Service and Facilites

9.0

People often mention about J-Hotel by Dorsett
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Staff Friendliness (96)
Bedroom (96)
Distance to City Center (95)
Bathroom (90)
Room Space (80)
Ambiance (78)
Wifi (75)
Check-in/out Time (75)
Hotel Area (72)
Accessibility (70)
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Traveler Reviews J-Hotel by Dorsett

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Customer reviews
J***y
icon-Leisure
Leisure
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9.4
/10
Reviewed 4 day(s) ago
The hotel staff are all very friendly.
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Accommodation's Reply
06 Jun 2026
Dear Valued Guest, Thank you for choosing to stay with us during your trip to Kuala Lumpur. We are truly delighted to learn that you have enjoyed your overall stay experience with us. We certainly look forward to being of service to you again soon. J-Hotel By Dorsett, Kindly Regards, Yung Lim Hotel Manager
U***i
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 day(s) ago
Nice and very comfortable, if the room is ready you can check in early.
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Accommodation's Reply
06 Jun 2026
Dear Valued Guest, Thank you for choosing to stay with us during your trip to Kuala Lumpur. We are truly delighted to learn that you have enjoyed your overall stay experience with us. We certainly look forward to being of service to you again soon. J-Hotel By Dorsett, Kindly Regards, Yung Lim Hotel Manager
K***h
icon-origin-TRAVELOKA
5.4
/10
Reviewed 5 day(s) ago
Terrible stay. The parking area is dangerous; it forces you to park on a steep metal surface. The bath towel is so old and mouldy, containing grey spots and a big torn edge. I dared not touch it; at the end, I went to KK Mart on Jalan Alor to buy a new towel. The entrance is dirty, the wallpaper is so dirty, and there's a bad smell once you step into the lobby. I can't believe it is a hotel lobby; I thought it was a computer desk for people to browse the internet. So disappointed and regret choosing this hotel. I will never go back, even if given a free stay.
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Accommodation's Reply
09 Jun 2026
Dear Valued Guest, Thank you for staying with us during your trip to Malaysia. We have taken note of your comments and please be assured that the issue highlighted has been looked into and rectified. We sincerely hope that you would accord us another opportunity to be of service to you again in the near future. Thank you. J-Hotel By Dorsett, Kindly Regards, Yung Lim Hotel Manager
M***a
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Leisure
icon-origin-TRAVELOKA
9.1
/10
Reviewed 6 day(s) ago
The staff were friendly, the hotel was clean, near Pavilion and TRX mall… but the room was not very soundproof, and noise from the hallway and neighboring rooms could be heard quite clearly.
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Accommodation's Reply
09 Jun 2026
Dear Valued Guest, Thank you for choosing to stay with us. We are glad that you have enjoyed our facilities. We look forward to welcoming you back to the hotel soon. J-Hotel By Dorsett, Kindly Regards, Yung Lim Hotel Manager
R***y
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Leisure
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8.5
/10
Reviewed 1 week(s) ago
Clean hotel and strategic location.
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1 people find it helpful
Accommodation's Reply
04 Jun 2026
Dear Valued Guest, Thank you for your lovely review. We certainly look forward to welcoming you back for another memorable stay in our hotel soon. Thank you. J-Hotel By Dorsett, Kindly Regards, Yung Lim Hotel Manager
Gabriella O.
icon-origin-TRAVELOKA
9.1
/10
Reviewed 1 week(s) ago
Indonesian travelers, this is truly a comfortable stay! The rooms are clean, and the bathrooms are also spotless. There might be a shortage of staff, as no one answered the phone at reception, but overall, it's well worth it. Bukit Bintang is also only a 5-minute walk away.
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Accommodation's Reply
06 Jun 2026
Dear Valued Guest, Thank you for choosing to stay with us during your trip to Kuala Lumpur. We are truly delighted to learn that you have enjoyed your overall stay experience with us. We certainly look forward to being of service to you again soon. J-Hotel By Dorsett, Kindly Regards, Yung Lim Hotel Manager
V***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.2
/10
Reviewed 1 week(s) ago
Staff was very friendly. The room is clean, location was good and near TRX also Pavilion by walk (approx 10 mins). They provide a water filter to drink at the bathroom sink, which is great to refill anytime. Bathroom quite small but clean.
1 people find it helpful
Accommodation's Reply
08 Jun 2026
Dear Valued Guest, Greetings from Dorsett Kuala Lumpur, Thank you for your kind review. We are thrilled to know that you enjoyed your stay with us. Your positive feedback regarding our hospitality is truly appreciated. We look forward to welcoming you back to Dorsett Kuala Lumpur in the near future. Warm Regards Yung Lim, Hotel Manager
M***l
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.7
/10
Reviewed 1 week(s) ago
The room is clean, space is very ok for the price, and the location is very good.
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Accommodation's Reply
03 Jun 2026
Dear Valued Guest, Thank you for choosing to stay with us. We are glad that you have enjoyed our facilities. We look forward to welcoming you back to the hotel soon. J-Hotel By Dorsett, Kindly Regards, Yung Lim Hotel Manager
S***n
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Staycation
icon-origin-TRAVELOKA
9.4
/10
Reviewed 2 week(s) ago
Overall, I am very satisfied with my stay. The room was great and very comfortable. However, I have two honest notes for improvement: 1. The pillowcases didn't smell bad, but personally, I just didn't really like the scent (probably from the laundry detergent/softener). 2. The TV in the room couldn't be turned on because it used a 2-pin plug, while the wall socket was a 3-pin type. It would be great if the hotel could provide universal adapters in the room. Aside from that, it was a great stay. Thank you!
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Accommodation's Reply
29 May 2026
Dear Valued Guest, Thank you for staying with us during your trip to Malaysia. We have taken note of your comments and please be assured that the issue highlighted has been looked into and rectified. We sincerely hope that you would accord us another opportunity to be of service to you again in the near future. Thank you. J-Hotel By Dorsett, Kindly Regards, Yung Lim Hotel Manager
I***a
icon-Staycation
Staycation
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9.4
/10
Reviewed 2 week(s) ago
Near to TRX, Pavilion Bukit Bintang and many more. Room and bed is clean and comfy. Staff are also very welcoming and attentive to my request. It is so good that I will come again next time.
1 people find it helpful
Accommodation's Reply
27 May 2026
Dear Valued Guest, Thank you for choosing to stay with us. We are glad that you have enjoyed our facilities. We look forward to welcoming you back to the hotel soon. J-Hotel By Dorsett, Kindly Regards, Yung Lim Hotel Manager
R***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.4
/10
Reviewed 3 week(s) ago
Near the new TRX and MRT, great place to stay in KL near Bukit Bintang.
1 people find it helpful
Accommodation's Reply
22 May 2026
Dear Valued Guest, Foremost, thank you very much for staying with us and greater thanks for your glowing praises on our service. It’s wonderful that you enjoyed all aspects of your stay and your feedback will deeply motivate staff to the highest level. We look forward to the pleasure of welcoming you back for yet another amazing stay at J-Hotel By Dorsett, Kindly Regards, Yung Lim Hotel Manager
Cindy J. L.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
We love the hotel with helpful staff and near the shopping mall. Thank you
1 people find it helpful
Accommodation's Reply
20 May 2026
Dear Valued Guest, Receive wonderful guest commendations always feel amazing and humbled to hear your appreciation for their contribution, such encouraging compliments will for sure spur them to give their best always. Their exemplary level of service will be celebrated for sure. We value your support and hope to see you back soon. Thank you. J-Hotel By Dorsett, Kindly Regards, Norly Kunyai Front Office Manager
E***r
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.1
/10
Reviewed 3 week(s) ago
Very good and clean, very recommended
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Accommodation's Reply
20 May 2026
Dear Valued Guest, Receive wonderful guest commendations always feel amazing and humbled to hear your appreciation for their contribution, such encouraging compliments will for sure spur them to give their best always. Their exemplary level of service will be celebrated for sure. We value your support and hope to see you back soon. Thank you. J-Hotel By Dorsett, Kindly Regards, Norly Kunyai Front Office Manager
Dwi A. P.
icon-origin-TRAVELOKA
9.1
/10
Reviewed 5 week(s) ago
The location is still close to the Pavilion, the rooms are comfortable, clean, and convenient for staying.
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Accommodation's Reply
07 May 2026
Dear Valued Guest, Foremost, thank you very much for staying with us and greater thanks for your glowing praises on our service. It's wonderful that you enjoyed all aspects of your stay and your feedback will deeply motivate staff to the highest level. We look forward to the pleasure of welcoming you back for yet another amazing stay at J-Hotel By Dorsett, Kindly Regards, Norly Kunyai Front Office Manager
J***y
icon-Staycation
Staycation
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8.4
/10
Reviewed 5 week(s) ago
Clean room, friendly hotel staff
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Accommodation's Reply
04 May 2026
Dear Valued Guest, Glad to hear your choice of us has been spot-on and it had been an enjoyable staycation. We are so appreciative of your recommendation to all. To have so positive mentioned is indeed a blessing for us with our family member particularly all the more gratified by your lovely words for them. We love for you to return to enjoy more J-Hotel By Dorsett, Kindly Regards, Yung Lim Hotel Manager
Ferly D.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.5
/10
Reviewed 7 week(s) ago
Strategic location, sufficient breakfast.
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3 people find it helpful
Accommodation's Reply
20 Apr 2026
Dear Valued Guest, Foremost, thank you very much for staying with us and greater thanks for your glowing praises on our service. It's wonderful that you enjoyed all aspects of your stay and your feedback will deeply motivate staff to the highest level. We look forward to the pleasure of welcoming you back for yet another amazing stay at J-Hotel By Dorsett, Kindly Regards, Norly Kunyai Front Office Manager
d***a
icon-origin-TRAVELOKA
8.8
/10
Reviewed 7 week(s) ago
The location is strategic and very convenient because it is near the city center of Bukit Bintang.
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Accommodation's Reply
19 Apr 2026
Dear Valued Guest, Thank you for staying with us at J-Hotel by Dorsett. We are happy to learn that you enjoyed the room and our services. We look forward to your return for another exceptional stay in our hotel soon. Thank you. J-Hotel By Dorsett, Kindly Regards, Yung Lim Hotel Manager
T***M
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.4
/10
Reviewed 8 week(s) ago
It's not far from the city center in Bukit Bintang. It's on an alley, so it's not noisy at all, and we can sleep soundly. The room is very clean. The staff is also friendly. I'd like to stay here in the future if I come to Kuala Lumpur again.
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Accommodation's Reply
16 Apr 2026
Dear Valued Guest, Foremost, thank you very much for staying with us and greater thanks for your glowing praises on our service. It’s wonderful that you enjoyed all aspects of your stay and your feedback will deeply motivate staff to the highest level. We look forward to the pleasure of welcoming you back for yet another amazing stay at J-Hotel By Dorsett, Kindly Regards, Yung Lim Hotel Manager
yahdian f.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 8 week(s) ago
View city lights, and 10 minutes walk to TRX Mall
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2 people find it helpful
Accommodation's Reply
18 Apr 2026
Dear Valued Guest, Receive wonderful guest commendations always feel amazing and humbled to hear your appreciation for their contribution, such encouraging compliments will for sure spur them to give their best always. Their exemplary level of service will be celebrated for sure.We value your support and hope to see you back soon. Thank you. J-Hotel By Dorsett, Kindly Regards, Norly Kunyai Front Office Manager
M***a
icon-origin-TRAVELOKA
8.4
/10
Reviewed 9 week(s) ago
Arriving early morning and staff are very friendly in assisting us for early check-in and with our luggage. Room is smaller than expected, noises from other rooms beside us can be heard especially shower sounds which can be disturbing at times.
1 people find it helpful
Accommodation's Reply
15 Apr 2026
Dear Valued Guest, Thank you for staying with us during your trip to Malaysia. We have taken note of your comments and please be assured that the issue highlighted has been looked into and rectified. We sincerely hope that you would accord us another opportunity to be of service to you again in the near future. Thank you. J-Hotel By Dorsett, Kindly Regards, Yung Lim Hotel Manager
Number of reviews per page
20
40

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