Verified Traveler
Leisure
9.4
/10
Reviewed 2 day(s) ago
I was initially given a room with a water leak, and was told about it and immediately replaced. However, I was given a room with a broken key card, and I had to call the staff repeatedly to get in. However, the staff responded quickly and opened the room. Thank you to the staff who had to go back and forth to open the room. 🙏
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Accommodation's Reply
18 May 2026
Dear Guests, This is OPA Hotel Palembang. Thank you very much for staying with us. We are especially grateful for your detailed and positive review. We are delighted to hear that you were satisfied with the front desk and restaurant service, the quality of the food, the smart TV, the pool, sauna, and fitness center facilities. We also appreciate your satisfaction with the guest rooms, air conditioning, shower facilities, and Wi-Fi. Thank you for your understanding regarding the use of the barcode scanner. Your valuable feedback is invaluable in helping us to provide an even more comfortable stay for our guests. We look forward to welcoming you back to Palembang. Thank you again for choosing OPA Hotel Palembang. Sincerely, OPA Hotel Palembang
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