ACES Hotel Kuala Lumpur

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Overall Ratings & Reviews ACES Hotel Kuala Lumpur

Traveloka (370)
Other sources (47)
8.9
Very Good
From 370 reviews
Provided by travelers on
Cleanliness

8.9

Room Comfort

8.9

Meal

8.6

Location

9.2

Service and Facilites

8.8

People often mention about ACES Hotel Kuala Lumpur
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Room Space (72)
Surroundings (71)
Distance to City Center (70)
Accessibility (68)
Staff Friendliness (66)
Bedroom (63)
Bathroom (60)
Ambiance (58)
Wifi (56)
Hotel Area (48)
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Traveler Reviews ACES Hotel Kuala Lumpur

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40
Customer reviews
F***h
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9.4
/10
Reviewed 3 day(s) ago
Clean rooms, close to Petaling Street and Pudu Sentral, friendly service.
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Accommodation's Reply
21 Aug 2026
Dear Guest, Thank you so much for your kind review! We’re delighted to hear that you had such a wonderful experience during your stay with us. It truly means a lot to know that our efforts helped make your time here enjoyable. We sincerely appreciate your thoughtful words and would be honoured to welcome you back whenever your travels bring you to Kuala Lumpur. Thank you for choosing us, and we look forward to welcoming you again in the future! Best Wishes General Manager Aces Kuala Lumpur
J***i
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Leisure
icon-origin-TRAVELOKA
9.0
/10
Reviewed 5 day(s) ago
Hotel was excellent, but if you decide to take the breakfast, reconsider it with the price, and there wasn't any buffet, more like MBG but healthier.
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D***n
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Medical
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6.6
/10
Reviewed 1 week(s) ago
A fire broke out on August 10, 2026, at 2:00 PM. There was no receptionist on standby in the lobby, and the warnings weren't fully understood. I felt uneasy and worried.
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1 people find it helpful
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Imelda M. S.
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Leisure
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8.2
/10
Reviewed 1 week(s) ago
It's good and recommended for those on holiday and want to shop for souvenirs because the access is only on foot, close and you're there.
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Accommodation's Reply
21 Aug 2026
Dear Guest, Thank you so much for your kind review! We’re delighted to hear that you had such a wonderful experience during your stay with us. It truly means a lot to know that our efforts helped make your time here enjoyable. We sincerely appreciate your thoughtful words and would be honoured to welcome you back whenever your travels bring you to Kuala Lumpur. Thank you for choosing us, and we look forward to welcoming you again in the future! Best Wishes General Manager Aces Kuala Lumpur
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Imelda M. S.
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Leisure
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8.5
/10
Reviewed 1 week(s) ago
Three days before my stay, I had already stayed here for 1 night. Coincidentally, I was going to Penang for medical treatment, so I stayed here again when I returned. This was my 3rd stay here and I was a bit disappointed because at check-in I booked 2 rooms because I brought children. Well, I was given a room far from the children, then some of the facilities were broken. So I asked for a change because I paid, so I have the right to use what I paid for. But it was very complicated, I waited almost 2 hours to get a room. And it turned out that the first one was said to be full, but it turned out there were available and my room and the children were not far apart, only between 3 rooms. It turns out that being a visitor has to be tough and firm so we can get what is rightfully ours... But honestly, the receptionist was also helpful so at least it didn't make me disappointed for a long time 😁. Fully recommended for visitors who want to stay here because of the close access for vacations while in KL and want to visit tourist attractions.
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Imelda M. S.
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Leisure
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8.5
/10
Reviewed 2 week(s) ago
This is my second stay here, as I also stayed here two months prior to my trip to KL. It's closer to shopping, as it's near the souvenir market, and the train line is also close, so I prefer it. They also let me store my luggage, as I was going on to Penang and returning in three days, so I left my other luggage at the hotel free of charge. Thank you.
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hesti h. r. p.
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Transit
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9.0
/10
Reviewed 3 week(s) ago
The staff reception was very fast and provided a 5-star experience. The place is opposite Chinatown, with a 7-Eleven nearby. However, it might need maintenance. The bathroom was not clean enough.
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samin
icon-Leisure
Leisure
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8.5
/10
Reviewed 5 week(s) ago
Location with culinary and transportation center.
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1 people find it helpful
Accommodation's Reply
23 Jul 2026
Dear Guest, Thank you so much for your kind review! We’re delighted to hear that you had such a wonderful experience during your stay with us. It truly means a lot to know that our efforts helped make your time here enjoyable. We sincerely appreciate your thoughtful words and would be honoured to welcome you back whenever your travels bring you to Kuala Lumpur. Thank you for choosing us, and we look forward to welcoming you again in the future! Best Wishes General Manager Aces Kuala Lumpur
s***n
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.8
/10
Reviewed 5 week(s) ago
The location is close to the culinary center and bus/LRT station.
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1 people find it helpful
Accommodation's Reply
23 Jul 2026
Dear Guest, Thank you so much for your kind review! We’re delighted to hear that you had such a wonderful experience during your stay with us. It truly means a lot to know that our efforts helped make your time here enjoyable. We sincerely appreciate your thoughtful words and would be honoured to welcome you back whenever your travels bring you to Kuala Lumpur. Thank you for choosing us, and we look forward to welcoming you again in the future! Best Wishes General Manager Aces Kuala Lumpur
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ERIKAWATI
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Staycation
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9.4
/10
Reviewed 7 week(s) ago
A strategically located hotel, but the entrance is from the side, as it's located on the 5th floor of a cluster of shophouses. Overall, it's very good.
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2 people find it helpful
V***o
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Staycation
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8.2
/10
Reviewed 7 week(s) ago
Spacious and tidy room, well soundproof. My feedback is, they can put a big/long mirror in the room, as some people need it. And an additional table or change it into a long table at least.
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z***a
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Leisure
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9.4
/10
Reviewed 8 week(s) ago
Everything is okay, the room is clean, the staff is friendly, what I like most is that there is no deposit required, free refill of drinking water, and there is an iron too.
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3 people find it helpful
Accommodation's Reply
01 Aug 2026
Dear Guest, Thank you so much for your kind review! We’re delighted to hear that you had such a wonderful experience during your stay with us. It truly means a lot to know that our efforts helped make your time here enjoyable. We sincerely appreciate your thoughtful words and would be honoured to welcome you back whenever your travels bring you to Kuala Lumpur. Thank you for choosing us, and we look forward to welcoming you again in the future! Best Wishes General Manager Aces Kuala Lumpur
S***a
icon-Transit
Transit
icon-origin-TRAVELOKA
6.4
/10
Reviewed 9 week(s) ago
In front of Petaling Gate. But the bathroom smells like urine.
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2 people find it helpful
N***h
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9.1
/10
Reviewed 11 week(s) ago
The location is comfortable and strategic, close to everything, with plenty of food and walking distance to Pasar Seni and Petaling Street. The room was clean and tidy, but the Malay male receptionist upon check-in was unfriendly, uninformative, and unhelpful.
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N***h
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Leisure
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9.1
/10
Reviewed 11 week(s) ago
The location is strategic, easy to get everywhere, and close to Sevel and the MRT. The rooms are clean. However, the Malay male receptionist who usually works before check-in is unfriendly and uninformative.
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2 people find it helpful
N***n
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9.4
/10
Reviewed 11 week(s) ago
It's very convenient because it's right next to Chinatown.
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Accommodation's Reply
16 Jul 2026
Dear Guest, Thank you so much for your kind review! We’re delighted to hear that you had such a wonderful experience during your stay with us. It truly means a lot to know that our efforts helped make your time here enjoyable. We sincerely appreciate your thoughtful words and would be honoured to welcome you back whenever your travels bring you to Kuala Lumpur. Thank you for choosing us, and we look forward to welcoming you again in the future! Best Wishes ACES Kuala Lumpur
W***d
icon-Medical
Medical
icon-origin-TRAVELOKA
8.8
/10
Reviewed 12 week(s) ago
There was an Indian female receptionist who was very friendly and helpful at check-in and when I asked to change rooms to be closer to each other for two rooms.
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2 people find it helpful
Accommodation's Reply
30 May 2026
Dear Valued Guest, Thank you for taking the time to share your experience with us. We are delighted to hear that our receptionist made a positive impression during your stay and that she was friendly and helpful throughout your check-in process. We are especially pleased to know that she was able to assist with your request to have the two rooms closer to each other, helping to make your stay more convenient and comfortable. Your kind words will certainly be shared with our team as encouragement to continue delivering warm and attentive service. We truly appreciate your feedback and look forward to welcoming you back for another pleasant stay. Warm regards, Management Team ACES Hotel Kuala Lumpur
Verified Traveler
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 12 week(s) ago
The hotel staff was friendly and responsive. Check-in and check-out were quick and straightforward. The rooms were always kept tidy. Overall, everything was fine. I'll definitely be back again, as long as the prices don't go up, hehehe.
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1 people find it helpful
Accommodation's Reply
30 May 2026
Dear Valued Guest, Thank you for sharing your kind feedback with us. We are delighted to hear that you found our staff friendly and responsive, and that your check-in and check-out experience was quick and seamless. It is also wonderful to know that you appreciated the cleanliness and tidiness of our rooms. We truly appreciate your continued support and are especially happy to hear that you plan to return. We will certainly do our best to continue providing great value and a comfortable stay for all our guests. We look forward to welcoming you back again soon — hopefully with prices that still make you smile! 😊 Warm regards, Management Team ACES Hotel Kuala Lumpur
S***i
icon-origin-TRAVELOKA
9.7
/10
Reviewed 12 week(s) ago
The hotel is quite nice and reasonably priced, close to Petaling Street, Pasar Seni, and plenty of dining options. However, the lobby is quite far away, requiring stairs, and not suitable for children or the disabled. It's a real hassle.
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1 people find it helpful
Accommodation's Reply
28 May 2026
Dear Valued Guest, Thank you for taking the time to share your feedback with us. We are pleased to know that you found the hotel nice, reasonably priced, and conveniently located near popular attractions and dining options. At the same time, we sincerely apologize for the inconvenience caused regarding the lobby access. We understand your concerns about the stairs and accessibility, especially for families with children and guests with mobility challenges. Your feedback is valuable to us, and we will certainly take it into consideration as we continuously look for ways to improve our guest experience. We appreciate your comments and hope to have the opportunity to welcome you again for a better stay in the future. Warm regards, Management Team ACES Hotel Kuala Lumpur
h***i
icon-origin-TRAVELOKA
10.0
/10
Reviewed 13 week(s) ago
Comfy and clean. The staff are friendly and responsive. Near 7-Eleven, fast food, and many food options. The security guard is nice and responsive, making it feel very safe.
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Accommodation's Reply
24 May 2026
Dear Valued Guest, Thank you for sharing your wonderful feedback with us. We are delighted to hear that you found the hotel comfortable and clean, and that our friendly and responsive team made your stay enjoyable. We are also pleased that you appreciated our convenient location with many nearby dining options, as well as the attentiveness of our security team in ensuring a safe and comfortable environment for our guests. Your kind words truly motivate us, and we look forward to welcoming you back for another pleasant stay at ANSA Hotel Kuala Lumpur. Warm regards, The Management ACES Hotel Kuala Lumpur
Number of reviews per page
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